London to Dalaman (Turkey) August 2023 Summer from £96pp return @ WizzAir

I recommend anyone who has had issues with Wizz to raise a complaint/claim through aviationadr.org.uk/

Last year my flight was cancelled 2.5 hours before take off. I was told by staff the next flight wasn't for 3 days (pointless for a 6 day break) but that if I wanted to book with another airline I could and would be refunded. After the holiday I tried to claim a refund and at first Wizz refused to refund anything other than my outgoing flight (£70, and the agent MyTrip really took the **** by then charging me £30 admin fee to transfer me the money). They also ignored my GDPR requests for a recording of the conversation that I had a reference number for.

I went to ADB which took months, but eventually I got a refund for the original outgoing Wizz flight, a refund for the new flight I had purchased, plus €400 compensation for the cancellation because it was over 1,500km flight.

I think you are usually only entitled to a new flight refund or compensation and not both but I got lucky. I don't think I'd have gotten anything if it weren't for going through ADR and Wizz tried to dispute the original claim at first but ADR went back to them a second time to argue on my behalf.

The lesson I learned was not to use Wizz and to book directly with the airline you're flying with.

Terrible airline

Can you trust WizzAir? Just pulled out of Cardiff and pulled out of DSA ( probably caused it's closure), all with very little notice . Horror stories about customer service. Don't think I'd risk my holiday on them. (edited)

Wizzair are like the Evri of the Airline world

Wizz by name, wizz by nature.

With the price of air travel going up though, may be all us plebs can afford.

They were on the news this week sold too many tickets , Carnegie at the check-in

Wizzair manage to be worse than Ryanair for headline grabbing prices, then there is the admin fee, and the seats are very expensive compared to others - £19 for a recent flight I booked for the cheapest on the plane. Admittedly if you are on a tight budget, you can opt not to choose a seat, but the admin fee rankles, it is mandatory, so why not just include it in the pricing.

Total scam of an airline…. Even people working at airport said this.

Travelled with them several times and not a single time did the flight take off on time . Varied delays from 1.5 hours to 5 hours but have been fortunate that none of my flights got cancelled. Given the choice assuming all else is the same I would fly Ryanair or easyJet any day , (edited)

They would of gone bust by then! An airline company in steep decline clearly struggling. I would avoid booking with them to avoid hassle and disappointment.

Vowed to never fly with these fraudsters again. They sold my seat leaving me stuck abroad. They refused to compensate me until I took them to arbitration after which they coughed up. Avoid at all costs.

They are the worst airline.