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Posted 23 September 2021

Miele Washing Machines 10 year Service Plan from 29th September - Free service plan with Complimentary Maintenance on selected models

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Hi All,

Came across this suggesting that they are going to start the 10 year service plan promotion on 29th September - check if the machine you are interested in is covered!

miele.co.uk/c/s…htm

Protect your washing machine for longer
Complimentary Maintenance Washing Machine Service Plan


Miele washing machines offer outstanding quality and performance, and selected models are now offered with our Complimentary Maintenance Washing Machine Service Plan for total peace of mind.

With this free service plan - worth up to £400 - a Miele technician will visit your home twice over a ten year period to service your Miele washing machine and ensure its performance and efficiency remain as high as the day you bought it. Labour and the cost of any service parts required are covered by the plan.

3797752-yDwA1.jpg

Cheapest one seems to be £856 from ao (don't forget the quidco!) I guess the prices might go up on 29th, but maybe worth waiting if you are planning on getting a new miele washing machine.

WSG663 from ao.com

3797752_1.jpg
Good luck!
Miele More details at
Community Updates
Edited by a community support team member, 29 September 2021
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76 Comments

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  1. Newbold's avatar
    Always the same on a Miele thread. Despite all the evidence showing how long their machines last, there's always someone with a story of one that broke inside a year or two - much like the stories you get about the people who lasted until they were 100 despite smoking 40 a day since the age of 12.

    Unfortunately, very few people in the UK have sufficient education to enable them to understand pretty basic statistics. What counts is what happens to the majority - not what happens to one person with a story to tell.

    Damned expensive to repair when they do go wrong after the ten years though!
  2. r9000's avatar
    Newbold29/09/2021 11:32

    All smoke and mirrors I’m afraid. The detailed Which? brand by brand r …All smoke and mirrors I’m afraid. The detailed Which? brand by brand reviews show Miele as top of the list for cleaning. LG comes below that, and with a considerable drop in reliability as well.


    Someone in my household subscribes to Which? but take their reviews with a pinch of salt. Sometimes they know what they are talking about but other times, not so much. As I recall their test didn't do much to determine the effectiveness with allergens, which was a major concern for me.

    Which? is very hit and miss. Like their printer reviews often rate inkjets quote highly even though they are rarely a good deal, and they don't consider things like the fact that Brother lasers are happy to accept 3rd party cartridges and produce excellent output with them.

    Their vacuum cleaner reviews are another example of dubious testing methodology. The EU tests are much better, particularly for emissions which are a big consideration for people with allergies.
  3. Newbold's avatar
    r900029/09/2021 10:26

    So for example LG have jet sprays that reduce the amount of water needed …So for example LG have jet sprays that reduce the amount of water needed and accelerate cleaning times, meaning that the quick wash is far more than just a pre-wash and actually adequate for most needs.LG also make steam equipped models that are good for allergen sufferers. I've seen a significant improvement in allergies since switching to one.Some people are happy with the bog standard machines, I'm not.


    All smoke and mirrors I’m afraid. The detailed Which? brand by brand reviews show Miele as top of the list for cleaning. LG comes below that, and with a considerable drop in reliability as well.
  4. gazdoubleu's avatar
    Daray25/09/2021 20:11

    Modern ? It is been since decades, only very small WM up to 5kg had such …Modern ? It is been since decades, only very small WM up to 5kg had such issues because of the small weight. Hotpoint is not a good reference though. One of the worst brands in laundry.


    What's been decades? Washing machine walking is not necessarily a decades old phenomenom limited to old 5kg machines. Lots of spares places still sell anti-vibration pads etc so possibly not quite correct to assume poor installation in all cases. mark-plunkett.co.uk/how…ng/

    Direct drive is the way to go imo & I've had a Miele that came with a previous house and virtually stripped it to bits to get rid of bad smells so I think I know how to level a WM.
    (edited)
  5. paulj48's avatar
    you sure this is a 10 year warranty? it says its a plan that receives 2 'services' in 10 years and the labour and spares required for those services are included. It says in the T's & C's the following is not included. additional services such as repairs.

  6. holidaymann's avatar
    royals23/09/2021 14:00

    They ate not. We had a top of the range meike, 4446 i think, paid about …They ate not. We had a top of the range meike, 4446 i think, paid about £1100, rrp was 1500 i think.Lasted 11 years and then switched on but wouldn't start. Think motor or board burnt out. 1 year outside warranty. Annoying.At least they have proper drums but they are overrated imo.Had a zanussi before the meile which lasted 7 years but that cost about 300.Now have a Samsung which cost about 550, rrp 700 i think, and has every feature going except the better old fashioned drum, I can even start it via an app, why? will see how well the Samsung lasts, it has a 5 year warranty


    You should have bought a Miele
  7. MrCharlie's avatar
    userm585023/09/2021 18:42

    Just had the bushes replaced on mine and it's the only problem in 17 years …Just had the bushes replaced on mine and it's the only problem in 17 years of use, on almost every day. Wouldn't go with another brand.


    Machines made 17 years ago are definitey built better than models built nowadays. (edited)
  8. Newbold's avatar
    r900029/09/2021 09:08

    They are well made but have not kept up technologically.


    I’m fine with that. It’s a washing machine - all it has to do is wash clothes well, which it does, and have a good longevity and reliability record, which it does. The newer models have all the additional bells and whistles, but frankly they’re pointless on a washing machine.

    Keeping up technologically usually means pointless add-ons that just create unreliability when they fail. Best avoided
  9. sab's avatar
    Miele never go wrong...
    Just like VW/Audis
  10. edgeone's avatar
    This is a service plan not a warranty
  11. Newbold's avatar
    huggy.singh29/09/2021 06:15

    Highly recommend Ebac washing machines. 7 year parts & labour included. …Highly recommend Ebac washing machines. 7 year parts & labour included. British made too.


    Which? verdict: One to avoid

    We've waited until Ebac washing machines were widely available in the UK before testing this model and we're sad to report that the wait hasn't been worth it. This is a poor washing machine with few redeeming features that did badly in our clothes washing tests. And that's why we've made it a Don't Buy.
  12. royals's avatar
    ACEACE23/09/2021 13:50

    It's Miele....its the best of the bunch!


    They ate not. We had a top of the range meike, 4446 i think, paid about £1100, rrp was 1500 i think.

    Lasted 11 years and then switched on but wouldn't start. Think motor or board burnt out. 1 year outside warranty. Annoying.

    At least they have proper drums but they are overrated imo.

    Had a zanussi before the meile which lasted 7 years but that cost about 300.

    Now have a Samsung which cost about 550, rrp 700 i think, and has every feature going except the better old fashioned drum, I can even start it via an app, why? will see how well the Samsung lasts, it has a 5 year warranty
  13. RomanTrabant's avatar
    ACEACE23/09/2021 13:50

    It's Miele....its the best of the bunch!


    It was ...
    I always had Miele washing machine. My anniversary model became louder after some time but it's still working. My friend bought his and it died after 2.5 years!!! I wouldn't buy Miele again... I had dishwasher which died as baskets rusted through!!! Quality of baskets below any maker in the world... I had induction hob which developed a fault of idle power consumption - 100watts power consumption when idle!!!!
    Miele fridge died after 7 years.
    Miele -never ever again!
  14. ShootistUK's avatar
    Worst washing machines I have bought have both been Samsung. Both scrapped by me before the end of 5 year warranties as frankly not worth the hassle. Best has been the Haier I now have bought before they became expensive.
  15. deleted248415's avatar
    Some customers that come to buy a miele washing machine from Currys say their last one lasted them around 30yrs (edited)
  16. ACEACE's avatar
    It's Miele....its the best of the bunch!
  17. iom_dave's avatar
    Author
    royals23/09/2021 14:00

    They ate not. We had a top of the range meike, 4446 i think, paid about …They ate not. We had a top of the range meike, 4446 i think, paid about £1100, rrp was 1500 i think.Lasted 11 years and then switched on but wouldn't start. Think motor or board burnt out. 1 year outside warranty. Annoying.At least they have proper drums but they are overrated imo.Had a zanussi before the meile which lasted 7 years but that cost about 300.Now have a Samsung which cost about 550, rrp 700 i think, and has every feature going except the better old fashioned drum, I can even start it via an app, why? will see how well the Samsung lasts, it has a 5 year warranty


    I've had a samsung for 7 years with the 5 year warranty. Had samsung out 4 times during the five years including replacing the drum as the bearings had gone and the circuit board twice. Have just replaced the element myself and the pump is making a lot of noise. Also have a 2 year old miele, sooo much quieter. Have had their repair guys out (under the old 10 year warranty) to try to find out why the powerwash is so quick (seems to reduce unless there is a really full load), anyway, in conclusion, it is meant to do that - i thought maybe a sensor had stopped working. Seems to wash fine. Miele repairs were very helpful and the guys were very polite.
  18. Newbold's avatar
    mrsj200802/10/2021 09:34

    I'm after a washer and separate dryer, what models do you have?


    I’d recommend the most basic Miele washing machine you can find that carries a 10 year warranty (or a warranty that can be upgraded to one) but probably not a Miele tumble drier
  19. Newbold's avatar
    Daray02/10/2021 11:32

    In 70's they actually started producing proper appliances as part of Candy …In 70's they actually started producing proper appliances as part of Candy Group. 20-15 years ago their washing machines made in Italy were outstanding in the mid price segment.


    Candy didn't take over until 1995 - after the free flights fiasco effectively destroyed the UK arm of Hoover.
  20. oldmanuk's avatar
    No I’ve been struggling to get the promotion applied and rang them lots of times. Finally got a callback yesterday and they’ve updated the website to add a register button

    miele.co.uk/c/s…htm (edited)
  21. gazdoubleu's avatar
    Dammys124/03/2022 03:59

    I dont understand how they're allowed to make the 20 year test claim …I dont understand how they're allowed to make the 20 year test claim without providing any warranty close to that to back those claims up? Sure some may last 20 years but plenty on here also say fail within 2 years? The standard warranty is 2 years? I'd be happy at 10 years being stupidly expensive but how are they allowed to publish claims to 20 years without anywhere close to being able to assure those claims? Seems false advertising really


    Disclaimer in their general terms absolves them.

    Even if the mechanicals are over engineered to Victorian standards, you can bet something electronic will fail, e.g. do they simulate a bra wire stopping the drain pump and subsequently blowing a MOSFET?

    I bet the easiest way to build in planned obsolescence is to use cheap Chinese electrolytic capacitors. They probably wouldn't last 10 years even if the machine was used just once a week.

    TESTED TO BE EQUIVALENT OF 20 YEARS´ USE

    During the development phase of the product series listed hereafter Miele has conducted tough durability tests simulating a 20 years average use of an average household. The extent of testing for each tested series is described below. This does not represent any assurance or guarantee of a durability of our marketed product series for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

    WASHING MACHINES

    MIELE has tested development models and core components during the development phase of the washing machine series W 1 (front loader models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
    The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 wash cycles with different programs as a basis. This corresponds to 5 wash cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
    These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The washing machine series is not released until the test results meet the specified criteria for the reliability of the washing machine series.
    The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test washing machines for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 307049 -ExW).
    This does not represent any assurance or guarantee of a durability of our marketed washing machines for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product. (edited)
  22. mo_mufulira36bed's avatar
    My drain pump went after 11 years and ordered one from eBay and replaced it myself (simple instructions on YouTube)
  23. frankie1g's avatar
    ACEACE23/09/2021 13:50

    It's Miele....its the best of the bunch!


    Disagree on second machine in 3 year second dishwasher 5 years
  24. daddybr00's avatar
    I do wonder if people know that appliances with warranties still need sensible use and proper maintenance, e.g that you can’t just ignore hard water/limescale, cleaning filters, etc. This is obviously a clever move by Miele to make sure that their machines do not break down from neglectful excessive wear and tear, it’s obviously cheaper to service them than deal with a full breakdown.
  25. mo_mufulira36bed's avatar
    My Miele washing machine came with a 10 year Warranty and is now almost 11 years old.

    It stopped working a couple of months before Warranty expired (lucky for me) and was repaired FOC. Issue was blown internal fuse.

    Second issue recently was a drain fault. After watching a couple of YouTube videos, opened up machine, checked internal drain pipes to ensure they were not blocked and replaced drain pump (£17 from Amazon) which fixed the problem.

    We use the machine a lot with at least one wash a day so it's paid off itself long ago.
  26. Newbold's avatar
    gazdoubleu25/09/2021 16:18

    Maybe the newer ones have better shock absorbers, out of balance sensors …Maybe the newer ones have better shock absorbers, out of balance sensors and weights then but I've witnessed many an old Hotpoint machine dancing around kitchens with the feet adjusted on solid floors albeit I can't vouch for who loaded it.


    The difference between Miele and pretty much all other machines is that Miele use cast iron weights instead of lumps of concrete to help balance the machines. Engineered, rather than thrown together.
  27. Peelerfart's avatar
    We've only ever had Miele washing machines since we moved into our house, we're on our second now. We've lived here for 26 years.
  28. Daray's avatar
    RagnarUK29/09/2021 09:36

    Always fancied having a Miele washing machine,but the price of them put me …Always fancied having a Miele washing machine,but the price of them put me off!I've got an old Bosch washing machine bought in 1990 and it's still going strong and needs little maintenance,so for now I can only dream about a Miele washing machine.


    Bosch quality is not far from Miele. Both brands are top of the top in laundry, however Miele in theory will last for longer, just avoid fancy WiFi, auto dose and the other unnecessary bells and whistles.
  29. gazdoubleu's avatar
    Daray29/09/2021 10:04

    Walking WM is only down to poor adjustment and overloading. 7-8kg load is …Walking WM is only down to poor adjustment and overloading. 7-8kg load is a bare minimum for a couple, but such loads became affordable 6-8 years ago. People were continously overloading their 5-6 kg washing machines. Shock absorbers around the drum are nothing new in the last 30 years. If the wm has been properly levelled and wasn't overloaded, but still moves it means it should be replaced under warranty.


    Yep
  30. Newbold's avatar
    greg66629/09/2021 15:55

    I agree 100% but the question remains if you want to own the same washing …I agree 100% but the question remains if you want to own the same washing machine for 10 years or longer with efficiency and technology improving every few years?


    But in reality, nothing of any real consequence changes, apart from the fact that newer machines rarely last as long as older machines because they’re built with a shorter design life. It’s all advertising puff - exactly like the washing powders which have always made similar claims to con their customers.
  31. greg666's avatar
    Newbold29/09/2021 16:09

    But in reality, nothing of any real consequence changes, apart from the …But in reality, nothing of any real consequence changes, apart from the fact that newer machines rarely last as long as older machines because they’re built with a shorter design life. It’s all advertising puff - exactly like the washing powders which have always made similar claims to con their customers.


    You might be right but you also could be wrong as nobody knows what’s happening in a few years. Just saying that buying a Miele is maybe not that much of an advantage as many think.
  32. Bengali.Gangsta's avatar
    iom_dave23/09/2021 14:22

    I've had a samsung for 7 years with the 5 year warranty. Had samsung out …I've had a samsung for 7 years with the 5 year warranty. Had samsung out 4 times during the five years including replacing the drum as the bearings had gone and the circuit board twice. Have just replaced the element myself and the pump is making a lot of noise. Also have a 2 year old miele, sooo much quieter. Have had their repair guys out (under the old 10 year warranty) to try to find out why the powerwash is so quick (seems to reduce unless there is a really full load), anyway, in conclusion, it is meant to do that - i thought maybe a sensor had stopped working. Seems to wash fine. Miele repairs were very helpful and the guys were very polite.


    I would never get anything made by Samsung except for their phones.

    I swear everything else has poor reliability. I've had better reliability from Chinese manufacturers than Samsung.

    It's a shame cos it looks like they make good stuff but I'm always afraid that it would break
  33. Newbold's avatar
    Which? carried out a survey to ascertain what percentage of washing machines were replaced within 10 years.

    Miele: 29%
    Samsung: 87%
    LG: 76%

    That says quite a lot about the three
  34. gazdoubleu's avatar
    Newbold01/10/2021 08:45

    Which? carried out a survey to ascertain what percentage of washing …Which? carried out a survey to ascertain what percentage of washing machines were replaced within 10 years.Miele: 29%Samsung: 87%LG: 76%That says quite a lot about the three


    Possibly but may also say more about buying habits and service contracts.

    One of Miele's selling points is the after sales network and parts availability so why would a Miele buyer factor that in, then look to replace within 10 years?

    I reckon average Miele buyers (and Which? subscribers) are of a generation where the current throw away ethos is massively frowned upon which is a good thing imo but doesn't mean Miele's are exempt from needing (sometimes costly) repairs, as my link illustrates.

    People who are into tech and more likely to get LG's with their whistles and bells often get rid of machines early with minor faults, especially if they haven't a service contract.

    A friend of mine has just had to replace his 20 year old LG which had a 5 year warranty at the time, no prior repair bills. Not bad value at around half the price of an equivalent Miele. He's bought another with a 10 year warranty.

    Miele.de Trustpilot reviews certainly don't paint such a rosy picture as Which? and before you bring out the old John Lewis adage, I've had crap service from them buying electronic goods.
  35. dognobs's avatar
    mrsj200802/10/2021 09:34

    I'm after a washer and separate dryer, what models do you have?


    WEG 665 washing machine TWF 640 WP tumble dryer.
  36. Daray's avatar
    Newbold02/10/2021 09:54

    I’d recommend the most basic Miele washing machine you can find that c …I’d recommend the most basic Miele washing machine you can find that carries a 10 year warranty (or a warranty that can be upgraded to one) but probably not a Miele tumble drier


    This or Bosch/Siemens. From cheaper options Hoover was a good value for money but I am not sure it's still a case since take over by Chinese.
  37. Newbold's avatar
    Daray02/10/2021 11:03

    This or Bosch/Siemens. From cheaper options Hoover was a good value for …This or Bosch/Siemens. From cheaper options Hoover was a good value for money but I am not sure it's still a case since take over by Chinese.


    Bosch/Siemens - fine. Hoover - not in a million years. They stopped producing anything worth buying around 1970.
  38. Daray's avatar
    Newbold02/10/2021 11:12

    Bosch/Siemens - fine. Hoover - not in a million years. They stopped …Bosch/Siemens - fine. Hoover - not in a million years. They stopped producing anything worth buying around 1970.


    In 70's they actually started producing proper appliances as part of Candy Group. 20-15 years ago their washing machines made in Italy were outstanding in the mid price segment.
  39. logohigh's avatar
    Damn mines almost double that
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