Millions of pounds laying around on your Oyster Cards  - Claim your money back!
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Millions of pounds laying around on your Oyster Cards - Claim your money back!

94
Refreshed 24th Mar (Posted 27th Feb)
I posted this quite a while back and really helped a lot of you so thought it was worth re-sharing as a couple of things have also changed in the way refunds are given.

A lot of people use these in the summer holidays for one or two trips to sunny London / Outer London, well worth getting your cashback rather then sitting in TFL's pockets.

How do you claim? well, here's how.


***Ticket machine***


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Click on the ‘Oyster refund’ option and then follow the onscreen prompts.
You will then receive the cash via the machine (YAY) BUT once you've claimed the money back your Oyster card becomes void and cannot be used again.

Claim a refund in person IF your remaining credit is £10 or less, you can get a refund for the credit, and any deposit, from a Tube station ticket machine.

You won’t able to use ticket machines for a refund if you have a season ticket.



***Online***

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Your card will need to be registered first (see get deal link or click me) and then you need to select ‘apply for a product refund’ once you have logged in.

Your remaining season ticket, credit and deposit will be refunded.

The Oyster card would be again be void.

Season ticket on Oyster no longer needed

You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card.

Before you claim We charge a £5 admin fee to process this refund.

You can get a refund if you have stopped using the ticket, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer.

Your Oyster card will be cancelled when we process this refund.




***Phone***

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Phone TFL customer services on 0343 222 1234 and give them your Oyster card number and security question answer, they'll then go through the steps and you'll get your refund.

If you've left London and live in the UK Call: 0343 222 1234

With your:

  • Visitor Oyster card number
  • Address
  • Bank details - account number and sort code

    TFL may ask you to post your Visitor Oyster card to us.

    Again your card will become void.



***Snail Mail***

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If you want to do it the snail mail way

Send your Oyster card to the address below and ask for a refund:
TfL Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES

Unused single, return or day paper ticket - You can get a refund.

Before you claim, you can get a refund if you haven't used your ticket and you send it to us before the start date.

TFL do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.

Claim a refund by post on the address above ^

  • Contact details (name, email, phone number and address)
  • Ticket
  • An explanation of why you no longer need the ticket
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Top comments
Not a deal ? Found £20 down back off sofa should i post that as check your sofa ?
My local hospital discharge team, take Oyster cards with credit left on. This is given to those who are able to use Public Transport home but do not have the means to be able too.
If you would rather donate, worth checking locally if there are any organisations or charities collecting these for individuals who are not able to afford the transport network
Good info, but what a con that you have to pay to get the card in the first place, then have to pay an admin fee to get a refund. I had one but have it to my parents when they visited London so luckily I don't still have one.
It’s true! It happened to me. I checked my Oyster card to find £1.1 million on it. It was refunded straight away and I bought a yacht in the south of France.
94 Comments
Nice info @goonertillidie Voted Hot
Good info, but what a con that you have to pay to get the card in the first place, then have to pay an admin fee to get a refund. I had one but have it to my parents when they visited London so luckily I don't still have one.
paully2 m ago

Good info, but what a con that you have to pay to get the card in the …Good info, but what a con that you have to pay to get the card in the first place, then have to pay an admin fee to get a refund. I had one but have it to my parents when they visited London so luckily I don't still have one.


Well all these small prints T&C :/....
Thanks, 11.50 I had forgotten about
Of course the title should say lying not laying, but seems like info worth knowing.
Sephiroth27/02/2019 13:19

Comment deleted


I think that’s the £5 charge is only if you have a season ticket attached to the card. I’ve just closed two oysters as we use contactless now and had nothing deducted.

Remember you may also be due any deposit you paid for the card.
Lost my Oystercard a while back but did nothing about it as I knew only had pennies on it. Just saw this and thought would have a look on my online account. Was actually £0.45 + the £3.00 deposit refunded. Not even a pint in London but worth it for 2 mins effort.
A couple of times of by fluke discovered that their machine said I did not tap out, when I know I did, and it beeped and the barrier opened. When I rang TFL they put the money back on the card, but you had to use the card again within a couple of days to be able to keep it on the card, they said! Well I was not intending on any journey, so it still has to be sorted out. . Thanks OP for the post when I get tine I will have to have another go. There must be thousands TFL make from their machines thinking people have not tapped out, when they have. Most customers won't realise they have been over charged on part of a journey!
great post, heat for the effort!
Not a deal ? Found £20 down back off sofa should i post that as check your sofa ?
Thanks - claimed some money back online
Thanks - £7 back!
Sephiroth27/02/2019 13:19

Comment deleted


Good luck in finding a ticket office with a real person ! Most are machine only or have a queue of tourists asking directions.
I had no outstanding credits to claim, but did get a full refund on the original £3 I paid for my Oyster card 10 years ago. 🏻
Thanks! Just applied for £26.60 on mine and the other half's cards. I'd totally forgotten there was anything on there!!
"Millions of pounds laying around on your Oyster Cards - Claim your money back!"

You can never trust a Gooner, I didn't even find one million on my cards!!!!!
Edited by: "Mentos" 27th Feb
Haven’t used an oyster since contactless took over about 4 years a go.
I don’t tend to hold onto old Oyster cards from 2014 as I suspect most others don’t. Most of this cash will never be claimed.
"Click on the ‘Oyster refund’ option and then follow the onscreen prompts.
You will then receive the cash via the machine (YAY) BUT once you've claimed the money back your Oyster card becomes void and cannot be used again."

What a blooming CON!!!!! Why would the card be void if a refund is placed on to it?????? TFL YOU THIEVES!
Proveright5 h, 34 m ago

A couple of times of by fluke discovered that their machine said I did not …A couple of times of by fluke discovered that their machine said I did not tap out, when I know I did, and it beeped and the barrier opened. When I rang TFL they put the money back on the card, but you had to use the card again within a couple of days to be able to keep it on the card, they said! Well I was not intending on any journey, so it still has to be sorted out. . Thanks OP for the post when I get tine I will have to have another go. There must be thousands TFL make from their machines thinking people have not tapped out, when they have. Most customers won't realise they have been over charged on part of a journey!


Happened to me but I couldn't even claim a refund because it said I had no incomplete journey yet I had an incomplete journey penalty. How does that work TFL?
jbecker1 h, 20 m ago

Good luck in finding a ticket office with a real person ! Most are …Good luck in finding a ticket office with a real person ! Most are machine only or have a queue of tourists asking directions.


There are 0 TFL ticket offices, haven't been any for years.
Thank you. £13.90 back in my bank in 48 hours.
From personal experience, wouldn't the Oyster card be ditched in favour of contactless on your phone. You get the same rate from memory and it auto calculates your best fare at the end of each day/week.
My local hospital discharge team, take Oyster cards with credit left on. This is given to those who are able to use Public Transport home but do not have the means to be able too.
If you would rather donate, worth checking locally if there are any organisations or charities collecting these for individuals who are not able to afford the transport network
I have a card that I can't claim back. I've tried to refund via the online method and it just says that it cannot prove that I was the one who paid for it...

I guess I'll have to ring them?
It could be worse though, the credit could expire.
Haven't used my card for years.
Got a £7.20 refund! Thanks 😁
This never worked for me - the machine said my card was too old and I had to go to a ticket office.

Problem is, there are no ticket offices as they all closed a few years ago.

I gave up and binned the card, was only a few quid on it not worth the effort to go to wherever the mysterious office is..
Edited by: "techno12" 27th Feb
hadleighhammer27/02/2019 13:55

Lost my Oystercard a while back but did nothing about it as I knew only …Lost my Oystercard a while back but did nothing about it as I knew only had pennies on it. Just saw this and thought would have a look on my online account. Was actually £0.45 + the £3.00 deposit refunded. Not even a pint in London but worth it for 2 mins effort.


How did you claim? I've lost mine and don't think I've any info about the cards or registered them.
Hot for those who have old cards lying around. FYI - there's no need to us Oyster anymore, contactless/mobile payments are the same price and much easier.
What a con just like all of London.
Fantastic! Just claimed back £10 over two cards!
£5 admin fee wtf, typical London morons
ktreadwell1 h, 5 m ago

How did you claim? I've lost mine and don't think I've any info about the …How did you claim? I've lost mine and don't think I've any info about the cards or registered them.


I'd already registered the card number to an online account.
Will be keeping hold of our cards as they get passed to family members who visit during the summer. Nice reminder OP nonetheless
It’s true! It happened to me. I checked my Oyster card to find £1.1 million on it. It was refunded straight away and I bought a yacht in the south of France.
garethsmith727 h, 31 m ago

Not a deal ? Found £20 down back off sofa should i post that as check your …Not a deal ? Found £20 down back off sofa should i post that as check your sofa ?


Here's a deal, buy a wallet.
I thought this was to get a refund while having an oyster. The amount of delays and late times to work and University deserves atleast a £500 refund
gavin19 h, 7 m ago

I think that’s the £5 charge is only if you have a season ticket attached t …I think that’s the £5 charge is only if you have a season ticket attached to the card. I’ve just closed two oysters as we use contactless now and had nothing deducted. Remember you may also be due any deposit you paid for the card.


I have deleted my post as you are correct. I managed to claim £16 back from one card without any mention of a £5 charge. I guess I misread the original post. I'm happy and disappointed at the same time because I own two Oyster cards. I tried to claim the money back from my second card but got the message:

"We have not been able to confirm that you are the card holder. This may be because you haven't yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks. Please make a journey using the Oyster card and try again the next day.

For further assistance, please contact TfL Customer Services".

I've no idea how much money is on this card. Probably less than £20 as I never top up lots of money. I guess I'll have to hold on to it but it could be years before I'm back in London.
If you have a very old card, 9t may be rare. Even if not so old, like Olympic ones, can go for good money.

So, one you sort your refund, you could get an extra £10 or more
royals2 h, 36 m ago

£5 admin fee wtf, typical London morons



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