My Hermes have dropped price to £2.60 for drop off upto 1KG
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My Hermes have dropped price to £2.60 for drop off upto 1KG

260
Found 5th Oct 2015
My Hermes have dropped price to £2.60 for drop off upto 1KG.
Simply drop of at one of there there locations for a fully tracked service. It says from £2.78 on main page but it just looks like they haven't updated that image yet as it goes through at £2.60. Also the price list state £2.60
Includes cover upto £25

260 Comments

Does this included kicking into van cover?

Does this include compensation cover ?

and there we go again ... let's whinging on delivery guys begin ...

Dropped a parcel in on Thursday afternoon- as excpected I'd missed that day's collection but it was picked up on Friday morning & delivered on Saturday.
Parcelforce 24 dropped into post office before 3pm on the same day still hasn't been dilivered.
I never have a problem with Hermes drivers -Yodel was another matter.

Original Poster

Windsor

Does this include compensation cover ?


Upto £25

Hermes here are so bad at collections. Mark them as being collected when the parcels are still sat on our table for collection. Customer services are dire as well.

Great news - I use MyHermes all the time as it's closer, less hassle and cheaper to drop off the parcel at a shop than it is to use Royal Mail. Never had a problem with deliveries yet (touch wood)!

Blu-ray player from Amazon went missing, N64 from ebay showed up 3 weeks late and soaking wet like it was laying in a yard somewhere, protein damaged whilst out for delivery and they didn't even let me know. The point is, they are a useless shower of morons. I'd hapily pay 4x the delivery charge than resort to MyHermes. If I find a retailer that uses them I actively avoid them if I can.

Its nice they've dropped the price by 18p but there is still no compensation for parcels up to £50 and the next bracket is £100 which costs an additional £2,20 so I am back to royal mail.

good luck trying to get compensation from RM

I actively do not use retailers who use myhermes, they throw my packages into the garden where the dog can get at them. We have told them & the retailers numerous times not to do this and leave the package elsewhere but they simply do not listen.

However on the flip side I do use them to send out a lot of ebay stuff as they are cheap, it is "tracked" and most importantly I dont have to visit a post office, in the 50+ parcels ive sent ive never had a problem. If it is something of more value I would however not trust them.
Edited by: "Hpi_matrix" 5th Oct 2015

Small parcels up to 2kg still only £2.80 at Post Office..

banita

and there we go again ... let's whinging on delivery guys begin ...




haven't you got parcels to throw sorry I mean deliver

Hpi_matrix

I actively do not use retailers who use myhermes, they throw my packages … I actively do not use retailers who use myhermes, they throw my packages into the garden where the dog can get at them. We have told them & the retailers numerous times not to do this and leave the package elsewhere but they simply do not listen.However on the flip side I do use them to send out a lot of ebay stuff as they are cheap, it is "tracked" and most importantly I dont have to visit a post office, in the 50+ parcels ive sent ive never had a problem. If it is something of more value I would however not trust them.



Luckily my Myhermes courier only lives a couple of streets away so if im not in she delivers to a neighbours house or comes back. Sending them, over 60 in the past year i have not had a problem yet. Also touches wood

Hpi_matrix

I actively do not use retailers who use myhermes, they throw my packages … I actively do not use retailers who use myhermes, they throw my packages into the garden where the dog can get at them. We have told them & the retailers numerous times not to do this and leave the package elsewhere but they simply do not listen.However on the flip side I do use them to send out a lot of ebay stuff as they are cheap, it is "tracked" and most importantly I dont have to visit a post office, in the 50+ parcels ive sent ive never had a problem. If it is something of more value I would however not trust them.



Lol talk about double standards there

'Dropped'. Oh the irony.

zippy22

Small parcels up to 2kg still only £2.80 at Post Office..


tracked insured?

zippy22

Small parcels up to 2kg still only £2.80 at Post Office..



Problem with RM though they get you on the size of your package whereas MyHermes size is considerably larger.

Worst delivery company in the world. If they paid me to allow them to deliver my parcels, I'd still say no. Cold.

Zuzela

Great news - I use MyHermes all the time as it's closer, less hassle and … Great news - I use MyHermes all the time as it's closer, less hassle and cheaper to drop off the parcel at a shop than it is to use Royal Mail. Never had a problem with deliveries yet (touch wood)!



Same here had superb service from them no problems so far and a hell of a lot cheaper than royal thieves.

I guess the QoS comes down to how professional and bothered their self-employed drivers are in any particular area.

NorwoodDeals

Yep - … Yep - http://www.dailymail.co.uk/news/article-3223264/Handled-without-care-Hermes-delivery-man-caught-camera-throwing-parcel-customer-s-gate-quickly-walking-off.html



​there are careless people working everywhere
I'm sure you find one in workplace too:-)

Dropped the price by 18p but dropped the maximum compensation value to £25. Cya later myhermes

Myhermes use Yodel for their logistics - so avoid sending anything breakable.

The plus side is that, they will pay out whenever there is a problem. I've sent 1700+ in 2 years and they've always paid out when I've had an issue regardless of me paying for a signature or not. During this period, I've only had issues with 10 parcels. However on the other hand, it's been a nightmare trying to claim compensation from the Post Office when parcels have been undelivered.

NorwoodDeals

Yep - … Yep - http://www.dailymail.co.uk/news/article-3223264/Handled-without-care-Hermes-delivery-man-caught-camera-throwing-parcel-customer-s-gate-quickly-walking-off.html



So who do you suggest?

Ill help narrow down the choices and im sure there's many others.

Yodel

youtube.com/wat…txI

Fedex

youtube.com/wat…hnA

My Herpes "delievered" a parcel into a wheelie bin, lucky for me, my neighbour across the road saw, and fished it out for me.
My Herpes also "delievered" a parcel to my house, it was signed for by "x". The pacel never actually arrived, and because it was showing up on their systems as signed for, they refused to do anything about it.
How a company is allowed to operate with such high levels of incompetence is beyond me.

You may as well save your £2.60 and violently hurl your parcel in the direction it needs to go, it's about the same standard of delivery that MyHerpes will offer...

kakinyemi

The plus side is that, they will pay out whenever there is a problem. … The plus side is that, they will pay out whenever there is a problem. I've sent 1700+ in 2 years and they've always paid out when I've had an issue regardless of me paying for a signature or not. During this period, I've only had issues with 10 parcels. However on the other hand, it's been a nightmare trying to claim compensation from the Post Office when parcels have been undelivered.


I use both RM and Hermes. I've never had a problem with RM paying out for lost parcels. Hermes destroyed one parcel and did not pay out although they did refund the delivery cost. Moral of that one was check what the compensation covers as Hermes exclude quite a lot of items

Awful company

poundshopper

I use both RM and Hermes. I've never had a problem with RM paying out for … I use both RM and Hermes. I've never had a problem with RM paying out for lost parcels. Hermes destroyed one parcel and did not pay out although they did refund the delivery cost. Moral of that one was check what the compensation covers as Hermes exclude quite a lot of items


I hear you, Hermes do not cover a lot of items. To be quite honest, I rarely use them for products over £50.

Use Hermes few times a week for collection. (No parcels hop near me). Super reliable and never had a single complaint from a buyer. Obviously going to depend on your area and who the drivers are. Every business has dipsticks who aren't professional enough to do the job the way I should be done.

Love how there's no size restrictions with Hermes too. Just wish the 2 to 5kg band wasn't so wide..

nipstyler

Does this included kicking into van cover?


Have to say I didn't get the kick, but the guy** did literally walk up to the back of the van and throw the package the length of it the last time I used them. It was a hard drive. Thank god for the superlative return packaging.

**Actually, it was a woman come to think of it.
Edited by: "Tenex" 5th Oct 2015

eek just done purchased 4 quotes with parcel2go. heat!

anlygi

Blu-ray player from Amazon went missing, N64 from ebay showed up 3 weeks … Blu-ray player from Amazon went missing, N64 from ebay showed up 3 weeks late and soaking wet like it was laying in a yard somewhere, protein damaged whilst out for delivery and they didn't even let me know. The point is, they are a useless shower of morons. I'd hapily pay 4x the delivery charge than resort to MyHermes. If I find a retailer that uses them I actively avoid them if I can.


Its obvious that your delivery driver in your area is useless right? My usual myHermes delivery driver is a nice lady who is always spot on picking up or dropping something off.
Edited by: "RiverDragon8" 5th Oct 2015

captainbeaky

Myhermes use Yodel for their logistics - so avoid sending anything … Myhermes use Yodel for their logistics - so avoid sending anything breakable.



I spent 4 years working for DHL/HDNL then Yodel. I belong to a forum (like this one) dedicated to all things courier related. Myhermes use myhermes and Yodel use Yodel.

Both use self employed and employed couriers, and there are some self employed yodel couriers who also do rounds for hermes and vice versa, but the Logistics/Trunk drivers deliver goods for their parent company.

clnsndrs

Problem with RM though they get you on the size of your package whereas … Problem with RM though they get you on the size of your package whereas MyHermes size is considerably larger.


still for £2.80 you get 45cm x 35cm x 16.

They're still crap though.

RM have been far worse for me over recent months. A boxed package that said "caution - lithium ion battery" was delivered through the top windowsill which broke the blinds and bounced onto the floor. Dread to think what would have happened if the battery exploded!
Also a few weeks back a Parcel Force driver delivered a TV... he had the signature thing ready the second I opened the door. I signed then he went into the van came out and said "sorry about the damage" and pointed to a few dents on the side, I said "ah, don't worry, doesn't look like much", then he jumped in the van and sped off. I then turned the box around and saw a huge 10x5" chunk taken out of the front. Miraculously it seemed to impact the small gap between the TV and stand so didn't do any damage!

RE MyHermes, don't they refuse to cover anything electronic? Making insurance pointless any ways?

I'd rather just go DPD with no insurance as the drivers go through huge lengths to get packages delivered. They even take a photo of the neighbours doors they deliver to and put that on the tracking as well so dodgy neighbours can't claim otherwise. Next Day @ £5.99 works out cheaper than crappy couriers with meaningless insurance...


Edited by: "mamboboy" 5th Oct 2015

Currently going through the courts with these people. They destroyed my package, then apologised... then nothing... so yeah, courts.

Rubbish company.
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