Myhermes discount for parcelshop drop off back
386°Expired

Myhermes discount for parcelshop drop off back

72
Found 7th Nov 2013
My hermes prices down a bit if you're doing a drop off.

Now from £3.90 for <2kg dropped off at a parcel shop.
This is for any size up to their total of '225cm' (width+depth)*2 + height.

Between 0-2kg £3.25 £3.90
Between 2-5kg £4.25 £5.10
Between 5-10kg £5.75 £6.90
Between 10-15kg £7.75 £9.30

30p Extra for courier collection.

Lots of people have bad stories, but so far (touches wood), I've been ok with them - and when someone wasn't in a couple of time even had pretty good service as they left note and emailed me too, so I could drop a message to the person I was sending it too. 'YMMV'

72 Comments

was waiting for this, i noticed the reduction of price when i was sending out a parcel

was crazy dropping the discount for taking to store. They save drivers picking up here there and everywhere. Smaller discount than before - but better than nothing .

yes it was a very strange decision to remove the discount....

Original Poster

Annoying thing was it didn't stop me using the parcel shop - I presumed it stopped enough people that it did start to cost them.
There's one about 2 minutes push bike away, so I might as well pop down, rather than have to wait around for someone to collect when I might be doing other stuff etc.

I suspect they might have decided it didn't save them massively, especially if it was only people close to the shop and thus they'd have the van in the area anyway.

They lost the last parcel I sent with them, didn't even bother to get a signature (which was a service I had paid for) and dropped it off at some random address. I now have to wait 28 days to *hopefully* get my money back from them.

.. and if you are unlucky enough to have to call customer services get ready for a long wait at a 10p/min charge

Really bad service when something goes wrong!

I had 2 deliveries in 2 days with these people, one item turned up totally smashed up and the other was launched over my back gate, very bad service, would never use these

I've sent 60 parcels with them and never had a problem glad about the price change

How can this be hot in my opinion? Every single time I have used them (all of which were to receive items bought online), something has gone wrong. Mainly the courier lying with the tracking info...yes, lying, and then deleting some of the tracking info so I wouldn't notice. I would avoid if possible. That's just my experiences of the company though.

Far better service than Royal Mail, use them all the time, no issues whatsoever.

Not had a sinlge problem from the 50+ parcels I've sent with them! I'm inclined to say people aren't packaging things right!
Edited by: "stevemack" 7th Nov 2013

taraholland

I've sent 60 parcels with them and never had a problem glad about the … I've sent 60 parcels with them and never had a problem glad about the price change



I've sent over 150 parcels, and from my experience they knock spots of Royal Mail (who lose on average 1% of my parcels), UPS who managed to break 1 and get a snake inside another and TNT whilst delivering something to me, the driver lobbed a parcel which was clearly a TFT screen, from one end of the van to another.

Thing about this for me, is my courier collects reliably between 8.30 and 9.30 every morning, so was worth the extra when it cost more, was a bargain when it was the same and is still worth it now. He also deserves to earn the few pennies Hermes pay for the top notch service he provides, I'd feel guilty taking it to the parcelshop even if it was easier.

The reality is you can never be sure, you always take a risk with any courier.

mike

Used them once for a collectible eBay item that arrived smashed. I've received parcels containing baby clothes that stunk of tobacco - no surprise really as the driver stood there with a fag in his hand while I signed for it.
DPD are always fantastic and worth paying for.

Don't forget discount codes on this site, 15% off for new customer with code CLTNS16.

Some people manage to reuse it but if you can't just make a new account.

I will never use these idiots again my package would withstand a bomb blast but it arrived damaged and can't claim as they don't cover electrical items as its anything with a plug never again be aware ,check out the reviews they are a nightmare ,don't use the website when there's a problem go via twitter



Goods that are Excluded from Compensation for Damage

Please be aware that the following goods are Excluded from Compensation for Damage:



Antiques (objects over 100 years old);
Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section);
Articles made largely or wholly of gold, silver or other precious metals;
Ceramic or composite items of any description;
Items which have been strapped together;
Diamonds and other precious stones;
Eggs;
Electrical or electronic items;
Food items;
Fire Extinguishers;
Fossils, stones, or stoneware;
Furniture (Unless flat packed);
Items made wholly or partly of glass;
Human and animal remains including, without limitation, ashes;
Jewellery;
Liquids;
Marble or any stone derivative;
Money bankers' drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer, bearer securities including share warrants, scripts or subscription certificates, bonds or relative coupons; un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, stamps, lottery tickets, scratch cards or similar items which can be exchanged by themselves or with any other item for money or goods or services, national insurance stamps, all tickets including travel and events;
Musical instrument hard cases and suitcases when used as external packaging;
Musical instruments;
Negotiable documents;
Perishable goods;
Plants, seeds, flowers, and plant derivatives;
Real fur;
Resin items, amber and composites;
SIM cards;
Stamps;
Watches;
Tobacco and Tobacco products.
A FULL LIST OF GOODS WE DO NOT SHIP

This is how I imagine MyHermes load delivery vans...

youtube.com/wat…uDg

I've sent 412 parcels via myhermes so far, all sorts of stuff, they've never lost one but three got damaged and they paid out each time. Just thought I'd add my experience of this company.

Edited by: "grayslick" 7th Nov 2013

Should be like this anyway!!

I like many others that have commented have used hermes for sending a good amount of packages. Far cheaper them robbing mail and never had any issues (touch wood)!

Like many others I have had parcel contents smashed to bits with MyHermes Services, just do a websearch on this problem. The other thing is that MyHermes do not compensate for any electrical goods damage, although they will take your money for extra compensation even though knowing that the parcel contents are electrical items. Not a nice company!

I wouldn't trust these monkeys with a toilet roll wrapped in a square metre of bubble wrap.

Awful service, parcel was damaged in transit........do not use.

you get what you pay for

Got a missed delivery card from this company a few days back. Yet as far as we know no one in the household was expecting a parcel. Want to know the best thing? The card only had a phone number to call on it, there was fields for stuff like reasons for not being able to deliver and next delivery date which were all left blank. There is only a phone number which when googled revealed to be located within my village. Strange.

Edit, there was also no name left on the card so since we have 4 surnames in the household we don't know who ordered it.
Edited by: "puddleuk" 7th Nov 2013

Tried them first time last month, sent 4 identical parcels, 2 arrived completely smashed. Would only send used teddy bears with them now ..

I have always used Royal Mail and have never had any problems .

mbuckhurst

I've sent over 150 parcels, and from my experience they knock spots of … I've sent over 150 parcels, and from my experience they knock spots of Royal Mail (who lose on average 1% of my parcels), UPS who managed to break 1 and get a snake inside another and TNT whilst delivering something to me, the driver lobbed a parcel which was clearly a TFT screen, from one end of the van to another.Thing about this for me, is my courier collects reliably between 8.30 and 9.30 every morning, so was worth the extra when it cost more, was a bargain when it was the same and is still worth it now. He also deserves to earn the few pennies Hermes pay for the top notch service he provides, I'd feel guilty taking it to the parcelshop even if it was easier.The reality is you can never be sure, you always take a risk with any courier.mike



I'd like to hear more about this snake incident?!

Collectplus I would choose over these all day no matter how cheap they are!

Since RMs price increase I've sent over 20 items with My Hermes. Everyone of them has arrived fine but all of them required a signature and it's still far cheaper than RM. The Lady who does my area comes between 11am-2pm, Usually before 1pm but she's very busy with it picking up for Xmas now so it's been a little later than usual. I don't have a car so collection is very good for me especially with larger items and that a drop off store is 30mins walk away in the wrong direction. No complaints.
Edited by: "carltonbp" 7th Nov 2013

puddleuk

Got a missed delivery card from this company a few days back. Yet as far … Got a missed delivery card from this company a few days back. Yet as far as we know no one in the household was expecting a parcel. Want to know the best thing? The card only had a phone number to call on it, there was fields for stuff like reasons for not being able to deliver and next delivery date which were all left blank. There is only a phone number which when googled revealed to be located within my village. Strange.Edit, there was also no name left on the card so since we have 4 surnames in the household we don't know who ordered it.



The phone number on the card will likely be a number for the driver who will most probably live in the area, nothing strange about it. The Hermes driver that delivers my parcel lives around the corner from me, strange? No. If you call the number they will give you more information on the parcel.

I use myhermes and collect+ but I would like to know why they exclude so many items from compensation. Like myhermes - you can send electricals but they will not give you compensation if they arrive damaged. So, electricals mean anything worked by electric yeah?

In fact if you look at what is excluded you begin to wonder if anything is actually included!

I use myhermes more as they are cheaper and the collect+ store I use have very unfriendly staff so not sure if collect+ has better compensation deals.

To me, it would appear that because they exclude so much ........................................... fill in the blanks yourself!

Edited by: "TheLight" 7th Nov 2013

Eden0032

How can this be hot in my opinion? Every single time I have used them … How can this be hot in my opinion? Every single time I have used them (all of which were to receive items bought online), something has gone wrong. Mainly the courier lying with the tracking info...yes, lying, and then deleting some of the tracking info so I wouldn't notice. I would avoid if possible. That's just my experiences of the company though.



Exactly... With all due respect, I really couldn't care less what your experience was with the company (when I'm choosing a company to use anyway - I would prefer everyone got good service everywhere!). At the end of the day, there is no way it could possibly be a viable business if they were as clumsy with parcels as people on here like to proclaim they are!

puddleuk

Got a missed delivery card from this company a few days back. Yet as far … Got a missed delivery card from this company a few days back. Yet as far as we know no one in the household was expecting a parcel. Want to know the best thing? The card only had a phone number to call on it, there was fields for stuff like reasons for not being able to deliver and next delivery date which were all left blank. There is only a phone number which when googled revealed to be located within my village. Strange.Edit, there was also no name left on the card so since we have 4 surnames in the household we don't know who ordered it.



I personally love that about MyHermes/Yodel etc. With the likes of DHL, if you just miss the parcel then tough - it's on it's way back to the warehouse on the other side of the county (if they even have one in your county) and you'll have to try and get through their phone system to arrange a redelivery that could come any time on a different day. Whenever I miss parcels from MyHermes and Yodel however, I get straight through to the individual courier on the phone, and more often than not they run it over within the hour.

This is my recent experience with Myhermes which has not been good with an H&M order the worst it's ever been. My H&M order should have arrived at my doorstep way before my Millets order. oO

On all ocassions, the driver didn't bothered to knock the door as I was in all day but the driver did leave a "Sorry I missed you" card with message of parcel "behind wheelie bin" for my Millets order but still not good. Is it really that hard to knock a door just for a few mins?

You can see clearly that my H&M order took so long between deliveries until they claimed it was delivered with signature which was never the case that I never have signed for or any no "Sorry I missed you" cards were left on every delivery attempt. It's not that hard to keep some in hand & write on it & post it through the door. Just pure bone idle laziness.

Sent emails with Google Map with street photo location to confim my property does exist & doesn't do walkabouts on the RM database for H&M to pass on & yet Myhermes still has issues on every ocassion. I live on a main A-road between towns which you can only come & go between.

It is only when I had to raise an official complaint to H&M to take this further for feedback.

Guess what? Myhermes decided it was OK to delivery my H&M order across the road to another business address that was signed for that I had no knowledge of because the stupid driver didn't bothered to drop a "Sorry I missed you" card.

Turns out that Myhermes don't delivery business addresses due to security (advised by H&M) but guess what that they are happy to drop it off & signed for opposite the road that is also a business address. Clearly they don't knock on doors to find the correct address & would have save loads of delivery attempts.

I'm beginning to think since it's Xmas season getting busy & Myhermes are so desperate for staff in short space of time so why not employ some monkeys with no common sense to get the job done right. Clearly not.

It was only the business owner across the street who came round with my parcel on the morning 06/11/13 to confirm the Myhermes driver dropped it off on 05/11/13. It was only 20 yards across the street that the driver could have knocked on the door or left a card.

Stupid idiots with no common sense is all I can say.

H&M Order
05.11.2013, 09:02:00 Hours:Delivered with signature
05.11.2013, 04:47:00 Hours:Out for delivery
02.11.2013, 08:10:00 Hours:Address provided could not be found
02.11.2013, 05:08:00 Hours:Out for delivery
31.10.2013, 09:58:00 Hours:Address provided could not be found
29.10.2013, 10:21:00 Hours:Address provided could not be found
25.10.2013, 16:02:00 Hours:Address provided could not be found
25.10.2013, 08:21:00 Hours:Address provided could not be found
25.10.2013, 04:43:00 Hours:Out for delivery
24.10.2013, 08:13:00 Hours:Address provided could not be found
24.10.2013, 05:32:00 Hours:Out for delivery
23.10.2013, 17:27:00 Hours:Parcel processed at HUB

Millets Order:
Date Time Status
02/11/2013 08:39 Delivered to Secure Location
02/11/2013 08:09 Courier Received
02/11/2013 05:08 Out For Delivery To Courier
02/11/2013 00:21 Processed at Depot
02/11/2013 00:03 Receipt at Depot
01/11/2013 10:47 Hub Sorter Receipt Scan
01/11/2013 06:06 Order Generated

Could be worse, could be yodel.
http://courier-gold.co.uk/blog/wp-content/uploads/2011/09/Damaed-Parcel.jpg

I sometimes wonder if real delivery companies are doing this to parcels:

youtube.com/wat…cUk

jazzyman

Like many others I have had parcel contents smashed to bits with MyHermes … Like many others I have had parcel contents smashed to bits with MyHermes Services, just do a websearch on this problem. The other thing is that MyHermes do not compensate for any electrical goods damage, although they will take your money for extra compensation even though knowing that the parcel contents are electrical items. Not a nice company!


This.
Read it twice, they really are shocking, how can you not offer compensation for electricals???????
One of my parcels sold on eBay did not reach the buyer, although I could see a signature.
I sent them a very angry mail asking for the name of the person who signed for the parcel and the address were they delivered it.
They could not provide that info! I asked for the name of their delivery guy to press charges to the police for theft.
After that, the buyer suddenly got the package but OPENED. So basically the delivery guy tried to steal it, and when he heard police might be involved, decided to give it back,
The buyer was kind enough to not give a negative feedback on ebay.

Hermes did paid some compensation to me (£50).

Have offered this service on ebay and have used it a few times. I had heard horror stories so choose adequate cover - but they all arrived without issue. However just finding out about this non-payment on electrical goods could be a deal breaker for me!

Terrible company. Smashed up my deliveries so I don't use. Read the small print on what's not covered or just google my hermes.

I can't reccomend staying away from this company enough, a bunch of cowboys, certainly dont send anything valubale with them!!

ScoobyZ

Terrible company. Smashed up my deliveries so I don't use. Read the small … Terrible company. Smashed up my deliveries so I don't use. Read the small print on what's not covered or just google my hermes.



Would save so much time uf you just list what supposedly 'IS' covered
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