It's not just the drivers, it's the company at its heart - see above. STAY AWAY from Hermes and myHermes too. Vile company.
Insuring your parcel doesn't count for sh*t. I've got a claim with them open for returning £84 worth of trainers they lost. They're a nightmare. They lost the parcel but of course never told me. They then ignored my making a claim. I finally was able to submit one and they lied several times. Then they stopped contacting at all. Three chat agents in and they've all lied to me about getting back to me. They now won't pay the full amount despite me fully proving what the returns are worth. Don't go near them with a bargepole. I've specifically posted on an old HUKD just to let fellow members know they are SCUMBAGS of a company. Stay away!
I think its the delivery drivers, not the company itself. I had ordered thornton chocolates last christmas and out of 4 boxes, it was just 3 in the packaging, the packing was torn and retaped, complained to thorntons and they found the driver to be mischief.
It is at mine i have saved over £100 so far
Is this offer still active?