Nest 3rd Gen Learning Thermostat £129 plus *optional* pro installation £70 @ npower
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Nest 3rd Gen Learning Thermostat £129 plus *optional* pro installation £70 @ npower

52
Found 6th Jan 2016
To get this deal, you need to be an npower customer (take a look at uswitch for comparisons on their fuel prices). Not sure how long you need to stay a customer after you have purchased the Nest. It is possible to install the Nest yourself, however, you can get pro installation via npower for £70 (thanks MATT2MC), alternatively check out your local pro installer and get a price from them.

Although not as good as the old free 2nd generation with npower, if many customers did get the free nest and then leave, it could account for the £129 price tag to protect themselves this time round.

52 Comments

the title is misleading about installation. should add the pro installation cost in brackets otherwise don't mention it at all.. voted hot though

aravind_svu

the title is misleading about installation. should add the pro … the title is misleading about installation. should add the pro installation cost in brackets otherwise don't mention it at all.. voted hot though



And also the fact you have to be an NPower customer to get this price.

jrw

And also the fact you have to be an NPower customer to get this price.



Call up Npower, apply to switch to them, order Nest @ £129, call existing energy supplier and tell them to object the request to switch.

You mention about the 2nd Gen deal being better but I cannot find anything about that deal?

Original Poster

AbandonedTrolley

You mention about the 2nd Gen deal being better but I cannot find … You mention about the 2nd Gen deal being better but I cannot find anything about that deal?



That deal is not avail anymore and I believe the Nest was free then.

If you have homecare membership, you're also eligible!

Original Poster

aravind_svu

the title is misleading about installation. should add the pro … the title is misleading about installation. should add the pro installation cost in brackets otherwise don't mention it at all.. voted hot though



Would have been misleading had there been no mention of optional pro installation. I didn't know how much pro installation charge was, as I wouldn't need to use it. However, other people may need to use it, so thought it best to mention that there is a charge.

I have the first generation of this (without stand). Easy to set up, plug in to power (all the time) set up your wifi code and your email address, download a smart app. On the phone log in with your email address and password then you can switch the heating on / off while away from home. Is it worth it? We use it and it is okay but we had a Honeywell timer which was as easy (but we can turn the heating on / off while away!)

OrribleHarry

Wow! It's like a 10 min job!


I don't know about hot water circuit, but for a combi boiler it really does seem pretty simple (thank the wireless heat sink option for the UK). But the 3rd gen Nest supports opentherm, I don't know if that complicates things further.

I can't seem to find explicit mention of third-gen anywhere. Can OP confirm that is the case if they got it confirmed from Npower?

This can't be 3rd Gen as the terms and conditions state:

10.1 The Product only controls heat. If you have an existing programmer for hot water, you will continue to use that to schedule when your hot water is on or off, but you will not be able to schedule it on Nest or on the Nest apps.

Nest 3 includes hot water control as well.

Original Poster

Ricky

This can't be 3rd Gen as the terms and conditions state: 10.1 The Product … This can't be 3rd Gen as the terms and conditions state: 10.1 The Product only controls heat. If you have an existing programmer for hot water, you will continue to use that to schedule when your hot water is on or off, but you will not be able to schedule it on Nest or on the Nest apps.Nest 3 includes hot water control as well.



It does state that it controls hot water. link to hot water control

Maybe they've just left the old terms and conditions.

I used to be with NPower and still appear to have an online account with them so I'll see if they honour it.

Original Poster

Ricky

Maybe they've just left the old terms and conditions.I used to be with … Maybe they've just left the old terms and conditions.I used to be with NPower and still appear to have an online account with them so I'll see if they honour it.



Good for you Ricky, get your screen shots as backup.

Original Poster

aravind_svu

I don't know about hot water circuit, but for a combi boiler it really … I don't know about hot water circuit, but for a combi boiler it really does seem pretty simple (thank the wireless heat sink option for the UK). But the 3rd gen Nest supports opentherm, I don't know if that complicates things further.



My mum has the new hive and her heat sync has replaced the old programmer unit. I'm guessing the Nest works the same way.

If you buy this as an existing customer, does it refresh your contract & tie you down for 12 months or anything like that?
Reason I ask, I'm not an NPower customer, but would like to ask a neighbour who is, if they'd be willing to purchase one on my behalf. Wouldn't like to tie them into a longer contract though

Had the call and paid the £129.99 so now to wait and see if it is actually the Nest 3

stubs

If you buy this as an existing customer, does it refresh your contract & … If you buy this as an existing customer, does it refresh your contract & tie you down for 12 months or anything like that?Reason I ask, I'm not an NPower customer, but would like to ask a neighbour who is, if they'd be willing to purchase one on my behalf. Wouldn't like to tie them into a longer contract though



good idea, but ​you may also need to care about the warranty.

aravind_svu

good idea, but ​you may also need to care about the warranty.



Won't the warranty be dealt with by Nest though?

Ricky

Had the call and paid the £129.99 so now to wait and see if it is … Had the call and paid the £129.99 so now to wait and see if it is actually the Nest 3



NPower's Twitter page seems to suggest it will be the 3rd gen!

twitter.com/ima…112

Ricky

Had the call and paid the £129.99 so now to wait and see if it is … Had the call and paid the £129.99 so now to wait and see if it is actually the Nest 3



Did they ask about installation?

Yep, I just said I was happy to install myself.

Ricky

Yep, I just said I was happy to install myself.


Great thanks, is it easy to do yourself?

From what I've read so far it's fairly simple. My dads an electrician so I can always call on him if I get stuck.

Jointy

Great thanks, is it easy to do yourself?


Depends on what kind of boiler you have. I have a combi with opentherm and its very simple. If you have a system boiler it might mean more wires to be connected. Next have a pretty good guide on how to install. But you need to take care as it can cause electric shock to you are to others if the wiring wasn't done properly.

I've had confirmation that it's definitely the v3

Original Poster

Ricky

I've had confirmation that it's definitely the v3



Ricky, please do let us know how you get on with installation and of course when you receive yours. Thanks

Will do. I'm hoping it will come on Monday or Tuesday.

Could I get my father in law to buy this, as he is an NPower customer and then install it in my house ?

Original Poster

Don't see why not, unless there is a clause saying only for installation at account address (doubt it).

Just ordered mine
Was told its definitely V3

Mine arrived and was a v3. Looks like I should be able to get my head around wiring it up as well. Doesn't look too complicated.

Original Poster

Ricky

Mine arrived and was a v3. Looks like I should be able to get my head … Mine arrived and was a v3. Looks like I should be able to get my head around wiring it up as well. Doesn't look too complicated.



Great stuff! Do you know if I could join npower, then transfer elsewhere as soon as it arrives? I've heard their customer service is trash.

Any one an npower customer who would do me a favour??

Few insights: I had 2 2nd gen Nests installed a year ago. As my house is a new build with a zone for each floor I got a sparky to install both for £90 (I replaced my existing thermostats with the Nests & he did the heatlink bits). I did look at doing it myself but as the house was only 5 months old I didn't fancy destroying it! It's been impressive the difference they have made in both to our bills but also general comfort. I did look at getting one via Npower before but the tariff you had to be on wasn't too different from buying one myself & staying with the one I was on with eon ( I wanted to stay with eon as we have smart meters from them so would lose that functionality).

As for Npowers customer service, I used to work for them & those guys have a difficult time. They used to have multiple systems depending upon which region the customer lived in (Legacy stuff from when there was different electric/gas boards for each area etc). They then did this transition to SAP for all systems, billing, CRM etc etc. Problem is SAP had never been used as a billing system & so there was so many issues they would encounter every time they tried to move forward (supposedly they managed to get a good deal on the systems because British Gas aborted their implementation & so SAP wanted another customer to replace them etc).

Summary: Nest is well worth it. The people who work at Npower are great, the systems are a work in progress.

Original Poster

jhsmith87

Few insights: I had 2 2nd gen Nests installed a year ago. As my house is … Few insights: I had 2 2nd gen Nests installed a year ago. As my house is a new build with a zone for each floor I got a sparky to install both for £90 (I replaced my existing thermostats with the Nests & he did the heatlink bits). I did look at doing it myself but as the house was only 5 months old I didn't fancy destroying it! It's been impressive the difference they have made in both to our bills but also general comfort. I did look at getting one via Npower before but the tariff you had to be on wasn't too different from buying one myself & staying with the one I was on with eon ( I wanted to stay with eon as we have smart meters from them so would lose that functionality). As for Npowers customer service, I used to work for them & those guys have a difficult time. They used to have multiple systems depending upon which region the customer lived in (Legacy stuff from when there was different electric/gas boards for each area etc). They then did this transition to SAP for all systems, billing, CRM etc etc. Problem is SAP had never been used as a billing system & so there was so many issues they would encounter every time they tried to move forward (supposedly they managed to get a good deal on the systems because British Gas aborted their implementation & so SAP wanted another customer to replace them etc). Summary: Nest is well worth it. The people who work at Npower are great, the systems are a work in progress.



Thanks for such an in depth review.

Original Poster

We installed ours last night. Nest's installation instructions are dire. All working at the moment. Couldn't replace our existing thermometer, as it's high voltage. So it's temporarily next to the old one. The old thermostat needs to stay on high to close the circuit and allow the nest to take control. We will remove it and loop it to permanently close the circuit. Loving being able to control everything from my phone and it looks so attractive too! Let's see how our usage goes now.

I got 3rd gen on this deal. Was pretty easy to install for the logic+combi 30 boiler I got.

Still waiting for mine

Was promised it would be delivered Monday...nothing

Rang Tuesday to be told it should be delivered by Friday, but if I don't hear anything by Thursday I have to ring.

They are quick to take the money though!!

Can someone tell what delivery company npower uses? Also how long it took? Thanks!
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