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New BT Line Install - £28.45
New BT Line Install - £28.45

New BT Line Install - £28.45

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I have recently moved house, and phoned up BT yesterday to install a new line.

They quoted me 124.99 for a new line install.

I mentioned the fact that they were offering install for £29.99 last month, and asked whether they could still do it.

She went away to speak to a manager, and came back with a yes, with a bit extra off with the VAT changes!

You may be aware that BT were offering cheaper line install last month, but there is currently no advertised promotion in place, as that offer ended on the 31st of December 2008.
(http://www.hotukdeals.com/item/282797/bt-retail-new-residential-lines-ins/)

Useful if you don't want/can't get Sky to rebate the line install charge.

90 Comments

That sounds like a one time only manager special rather than an actual deal.

Similar to the retentions deals you get on mobile phones.

Well done on getting it that cheaply though

What better time too- with BT about to make 0845 + 0870 call rates free!

A posting here a few months back pointed out that if you apply for Sky they will pay for the cost of the BT connection. So if you were going for Sky anyway that would be one way to offset BT's blatant monopolistic extortion.

I don't understand how they can charge anything.
"Can I pay you to start using your service?" just seems a bit mad.

Ditto Sky and Virgin etc - I've never paid any of them, I've said "if you want me to start paying you for the service, you can install it for free" and they have.

Seriously, what do BT do for their £124?

adambaz is that subject to a 18 month contract?

Cold for me too.

Why pay them for using their services. I am with Virgin and everytime I have had it installed FREE.

in fairness some people can't get virgin or chose not to go with them, so for me this is a good tip as it will save some people a lot of money. though in general I agree that BT shouldn't be allowed to change anything let alone £124.99

Banned

M1LFHunter;4037507

Seriously, what do BT do for their £124?



Well for me (it was £30 as used the idea from moneysavingexpert), they put a new cable running from the connector at gutter level down the side of my house, drilled the wall, installed a new telephone socket where I wanted it, and cleared up. Took the engineer about two hours.

Banned

If BT had to do it for free, then people would get a new line installed, then go with another company.

Only reason not with BT is because of the crazy installation prices. Lost count of freebies from virgin 2 phone ports installed, 1 broadband box, 1 modem, 1 router, the list goes on.

Original Poster

miserablemiser

adambaz is that subject to a 18 month contract?



Yes, it is.

They are still spreading the cost of the install accross the 18 month.

So for me on option 2 with unlimited evening and weekend calls (including 0870 and 0845) it's £11.85 per month for the line rental and calls.

Toybhoy

That sounds like a one time only manager special rather than an actual … That sounds like a one time only manager special rather than an actual deal.


I'm still in a 12 month contract with BT with about 5 months remaining, so it wasn't a retention at all. If I wanted out, I'd have to pay the term.

She went away to speak to a manager to literally 10 seconds, so they must be offering it to anyone.

BT connection charge is a complete scam- if the house has had an active BT line at any point before then there is no need for this charge. It is supposed to cover the potential cost of an engineer visiting your house to install and check the line whether you need it or not. Refuse to pay and eventually they'll give in. Took me nearly 15 phone calls to BT, speaking to several supervisors before Igot through to someone honest enough to completely agree with me and reconnect me instantly for free. :thumbsup:
Ask google, they'll tell ya the same.

BT are abusing their monoply on the market, which is typical I suppose.

The £29.99 is not a one off and the BT call centre staff know this.
If you take out a standard line rental of 12 mths it is £124.99 connection however if you agree to a 18 mth line rental it is £29.99 BUT if you decide later on you want to cancel your contract you have to pay the remainder of the original £124.99 which is £95.
BT do not provide the lines anymore, they are provided my openreach who charge BT. My missus works for BT and we also get charged £124.99 connection even though we still have a line, I wont pay it and am staying with Virgin even though BT will give us free BB and vision.
Also if you have been with BT previous and decide to go back you only have a limited time before the line is dead and you get charged the full amount for connection.

Original Poster

worldchangin;4037767

BT connection charge is a complete scam- if the house has had an active … BT connection charge is a complete scam- if the house has had an active BT line at any point before then there is no need for this charge.



Exactly.

My house is a new build, and as such has never has a line connecting.

It needs connecting in the exchange, and £125 isn't that big a charge.

Take into account that if your house needs a simple install, and you are charged £125, another person who needs half the road digging up, and major rewiring work to get a line will also be charged £125.

Granted they should not charge it for previosly connected premises, unless the line has been disconnected in the exchange.

£28 is a very good deal.

Well lets just say i know what it takes to turn a line on:whistling:

Some installs have to have 2 or 3 days work in preperation just to get to the point of turning the line on and then some just need a quick visit to a junction box around the corner so it all balances out in the end.
I know what your thinking " let the guy who needs all the work pay more!" well that would be at best unfair, there is instances where a visit was not required and some "nice " engineers make a point of putting all this in the job notes so the cust has a chance of recovering the costs.
But most of the time just to have a line turned on it takes a frame engineer to wire the individual line in the exchange on average 40 mins for a line with broadband.

So i do agree it seems high but there is a lot behind this charge and its only really been happening since BT made their own engineers available to all service providers ie carphone wharehouse/talk talk/post office etc and this is what ofcom wanted as in Openreach (who install and repair the network) charge Bt as well as all the others.

Sorry for going on but its just the way things are these days have you checked the hourly rate of a car mechanic these days? .

adambaz;4037909

Exactly.My house is a new build, and as such has never has a line … Exactly.My house is a new build, and as such has never has a line connecting.It needs connecting in the exchange, and £125 isn't that big a charge.Take into account that if your house needs a simple install, and you are charged £125, another person who needs half the road digging up, and major rewiring work to get a line will also be charged £125.Granted they should not charge it for previosly connected premises, unless the line has been disconnected in the exchange.£28 is a very good deal.




exactley! BT has allready payed for your new build line to be installed before you moved in so re coup from you when you request the line to be active.

Another tip if you simply want to reconnect a new line:

My friends moved into a place and tried to get the phone line started so they could transfer their broadband. BT initially said they could transfer the previous contract, then said it would have to be a new contract but that the line existed, then said that as the line had been stopped it would cost £125 to reconnect.

One call to the Phone Co-op ([url]www.thephone.coop[/url]) and the line (which had only been stopped a week earlier, despite BT claiming they couldn't find it so it must have been ceased) was restarted for free on a 3 month contract (as opposed to 12 month with BT) which is handy as you'll only be out 3 months line rental (about £30) if you already have line rental through your ISP. Their charge is now £5.75 for a restart, but at least they're honest about it and their staff are really helpful - even if you just want advice. However, it is £113.85 for a new line or restart of a ceased line, but you could always try them to get it for £30. It'll save you hours on the phone trying to get through to BT.

M1LFHunter;4037507

Seriously, what do BT do for their £124?



Well for me Engineer came in picked my handset up and said thats it your all set:x

Its a JOKE!!:w00t:

If they are changing to make 0845 and 0870 calls for free surely you can ring abroad for free using the access numbers ?

caverncity;4037895

BT do not provide the lines anymore, they are provided my openreach who … BT do not provide the lines anymore, they are provided my openreach who charge BT.



Would that be Openreach - the BT Group business?

From the FAQ:
Is Openreach part of BT?
Yes. It is...

So really just one part of the business charging another part, the difference being they also charge other providers the same for the connection.

Probably safer to say BT Retail do not provide the lines any more...

Megamart

The offer is subject to 18 month contract and you have to make 10 chargeable call per month.

adam787_1;4038586

If they are changing to make 0845 and 0870 calls for free surely you can … If they are changing to make 0845 and 0870 calls for free surely you can ring abroad for free using the access numbers ?



Not for indirect access numbers (I seem to recall) which in your situation would be.

Ditto dialup internet access.

valmiki

ourdave;4037455

I don't understand how they can charge anything."Can I pay you to start … I don't understand how they can charge anything."Can I pay you to start using your service?" just seems a bit mad.Ditto Sky and Virgin etc - I've never paid any of them, I've said "if you want me to start paying you for the service, you can install it for free" and they have.


I quite agree with you . You should never pay to join a club if you get my meaning

I moved into a new build house last month and got bt line installed it was £29.99 but i e-mailed and complained and said i saw it advertised for nothing they asked where i said on a web site but not sure what 1. So they told me to e-mail customer services and they e-mailed me back saying they would credit it back to my account. so it didnt cost me anything. try that?

Noghar;4037429

So if you were going for Sky anyway that would be one way to offset BT's … So if you were going for Sky anyway that would be one way to offset BT's blatant monopolistic extortion.



worldchangin;4037767

BT are abusing their monoply on the market, which is typical I suppose.



What monopoly? there are other service providers...

This isn't a one off, see quote from BT web-site below. Offer available to 31st March.

Important information

BT line rental costs £10.27 a month if you pay by Direct Debit or monthly payment plan and elect for paper–free billing.

† If you order a new phone line or switch your phone line to BT from another provider, a 12 month minimum term applies to line rental for all Calling Plans above. For existing BT customers, there's no minimum term on our standard Calling Plans.

* Means calls of up to an hour to numbers beginning 01, 02 and 03, excluding the Channel Islands. Other exclusions apply.

Offer end date extended to 31 March 2009. £29.35 connection offer (£92.98 off our usual price of £122.33) available to eligible new and existing customers who agree to take either the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan for £2.65 a month plus line rental or the Unlimited Anytime Plan for £5.82 a month plus line rental for a minimum of 18 months. Customers can only apply for this special offer once during the initial contract period. Conditions apply. Monthly cost of line rental £10.27 with Direct Debit or monthly payment plan and paper–free billing. Otherwise add £2.73 (£1.50 per month payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.23 without paper free billing discount). This offer cannot be used in conjunction with any other offer.

Megamart;4038651

Would that be Openreach - the BT Group business?From the FAQ:Is Openreach … Would that be Openreach - the BT Group business?From the FAQ:Is Openreach part of BT?Yes. It is...So really just one part of the business charging another part, the difference being they also charge other providers the same for the connection. Probably safer to say BT Retail do not provide the lines any more...Megamart


Openreach is a totally seperate part of BT, they treat BT retail in the same way they would treat a talk Talk, Post Office, Tiscali or Sky customer. Openreach was created to give a level playing field. Openreach charge for the install your chosen provider may choose to pass that cost on in full or they may discount it.

I paid BT £1 for a new line installation when i had Bulldog internet.

mig;4039675

This isn't a one off, see quote from BT web-site below. Offer available … This isn't a one off, see quote from BT web-site below. Offer available to 31st March.Important informationBT line rental costs £10.27 a month if you pay by Direct Debit or monthly payment plan and elect for paper–free billing.† If you order a new phone line or switch your phone line to BT from another provider, a 12 month minimum term applies to line rental for all Calling Plans above. For existing BT customers, there's no minimum term on our standard Calling Plans.* Means calls of up to an hour to numbers beginning 01, 02 and 03, excluding the Channel Islands. Other exclusions apply.Offer end date extended to 31 March 2009. £29.35 connection offer (£92.98 off our usual price of £122.33) available to eligible new and existing customers who agree to take either the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan for £2.65 a month plus line rental or the Unlimited Anytime Plan for £5.82 a month plus line rental for a minimum of 18 months. Customers can only apply for this special offer once during the initial contract period. Conditions apply. Monthly cost of line rental £10.27 with Direct Debit or monthly payment plan and paper–free billing. Otherwise add £2.73 (£1.50 per month payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.23 without paper free billing discount). This offer cannot be used in conjunction with any other offer.




Where did you get this info from on the website? I need to get the line reconnected at my home but again they watned to charge the horrific £122 to do so with a contract but if it is dicounted then it is worth while me doing it now

Cheers

caverncity;4037895

The £29.99 is not a one off and the BT call centre staff know this. If … The £29.99 is not a one off and the BT call centre staff know this. If you take out a standard line rental of 12 mths it is £124.99 connection however if you agree to a 18 mth line rental it is £29.99 BUT if you decide later on you want to cancel your contract you have to pay the remainder of the original £124.99 which is £95.BT do not provide the lines anymore, they are provided my openreach who charge BT. My missus works for BT and we also get charged £124.99 connection even though we still have a line, I wont pay it and am staying with Virgin even though BT will give us free BB and vision.Also if you have been with BT previous and decide to go back you only have a limited time before the line is dead and you get charged the full amount for connection.



"Openreach is a division of United Kingdom Telecommunications operator BT Group, established after BT reached an agreement with Ofcom[1] to implement certain undertakings, pursuant to the Enterprise Act 2002, after Ofcom's[2] strategic review of telecommunications" - Wikipedia

So basically BT owns Openreach who then charges BT £124.99 for installation... sounds a bit dodgy to me, BT buying services off a company they own??? Mmm... and your misses didn't know this???

mabccc;4037714

If BT had to do it for free, then people would get a new line installed, … If BT had to do it for free, then people would get a new line installed, then go with another company.



So what? If BT provided a good service at a reasonable price, people wouldn't leave them for other companies! Serves 'em right if people vote with their feet and take up reasonably priced services elsewhere.

Thought I would add my own experience of BT when connecting a new line.

I moved into my flat 18 months, and whilst waiting for the line to be connected (which took over 4 months due to many BT cock ups) - I pugged my phone into the socket - and low and behold I had a line connected.

The line albeit was register to a woman in East London (from the number that it rang out from). I received this womans calls, and could make any calls I wanted (which I guess were being billed to her.) I even complained to BT on this line about why 'my' line hadn't been sorted out correctly yet- and they wouldn't even believe me I was ringing from my property. They insisted I did not yet have a line, and couldn't/shouldn't be on the phone.

They subsequently claimed my flat never had a line when I was connected (even tho calls to BT were proof in my eyes.) Once I had got them to accept that, they then claimed that the £125 was meant to represent about 10% of the cost of physically installing a new line, and that over time they hoped to recoup this off customers.

Six months later, I had finally got them to remove the charge. But £30 is a good price to avoid a lot of hassle to attempt to avoid there extortionate charges.

great for under £30.00 as a few months back I had to pay £125.00 but was told I could pay it over 6 months
what a joke they took all the money in the first month I connected i'm still having serious trouble with them as I've been told so many different stories! I would be very, very wary at what they told you because still to this day I get told a different story every time I phone to complain over my huge bill they sent!!
and yes why do I stay with them??? because its the only phone line in the street we dont have virgin

Your link doesn't work!

Just to confirm, this is for 18month contract right?
as i just called and thats what i was told, if so maybe put it in title?

thanks

BigMac26;4040289

"Openreach is a division of United Kingdom Telecommunications operator BT … "Openreach is a division of United Kingdom Telecommunications operator BT Group, established after BT reached an agreement with Ofcom[1] to implement certain undertakings, pursuant to the Enterprise Act 2002, after Ofcom's[2] strategic review of telecommunications" - WikipediaSo basically BT owns Openreach who then charges BT £124.99 for installation... sounds a bit dodgy to me, BT buying services off a company they own??? Mmm... and your misses didn't know this???


Yeah BT and Openreach are pulling fiddles behind ofcoms back.

I just dont bother with a house phone these days

£129.99 for install
£11 Line rental a month for nothing

its a joke

i pay 3 £10 a month for 300mins any network and 300mins 3 to 3
got a free k850i and another free phone at the end of 18 months (5 months time)

The only way i would ever get a house phone again is if install was free and there was no line rental

there are more and more people like myself and at some point bt are going to have to wake up to that

i agree but need bt line for my o2 broadband

Voted cold as that was just a happy manager having a good day
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