Unfortunately, this deal is no longer valid
New mobile port number or close account process from Monday 1st July (PAC by text)
441° Expired

New mobile port number or close account process from Monday 1st July (PAC by text)

51
Posted 29th Jun
Finally! A mobile phone number port or close account service fit for 1997 goes live Monday 1st July 2019

If you want a retention deal you can still speak to a human - if you want to move or just close account it’s all human diversion tactic free, win/win

The Clash - Should I STAC or should I PAC

Literally: Power To Who Vodafone ?

Get Deal will take you Telecom Regulator website Ofcom for more PAC/STAC info!


PS) Same rules still apply as PAC previously - use it or lose it - 30 days to use.
Community Updates
According to info just shown on BBC breakfast news (1st of July)

To get a PAC you just text PAC to 65075

The text is free.

When you get a reply they should also tell you about any "penalties" for leaving your mobile provider along with any amount you owe them.
Ofcom Deals

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Top comments
Some will say this ain't a deal, I say this is very helpful and the more people that see it the better, heat from me. Sean - eh - boy
51 Comments
Some will say this ain't a deal, I say this is very helpful and the more people that see it the better, heat from me. Sean - eh - boy
Thanks
MrSwitch29/06/2019 06:39

Some will say this ain't a deal, I say this is very helpful and the more …Some will say this ain't a deal, I say this is very helpful and the more people that see it the better, heat from me. Sean - eh - boy


Bit perplexed by “Ofcom Deals”

But I guess it’s good that things to do with Ofcom can be found with one hit - IF the system picks them all up, even if not it’s still progress

37957800-WKqEW.jpg
Edited by: "seaniboy" 29th Jun
Thanks definately a step forward none of the frustration of waiting in a queue to request a PAC code.
seaniboy29/06/2019 06:43

Bit perplexed by “Ofcom Deals” But I guess it’s good that things to do with …Bit perplexed by “Ofcom Deals” But I guess it’s good that things to do with Ofcom can be found with one hit - IF the system picks them all up, even if not it’s still progress [Image]


I know, I was surprised it had a tag, but there you go, just means it will stay live as a deal
cralittlewood29/06/2019 06:43

Thanks definately a step forward none of the frustration of waiting in a …Thanks definately a step forward none of the frustration of waiting in a queue to request a PAC code.


Yup it was I who repeatedly rattled Ofcom’s bum to bring this fair PAC system in, having used many countries systems and the UK’s system was still in the dark ages

obv Ofcom took it like a champ #WINNING
Edited by: "seaniboy" 29th Jun
MrSwitch29/06/2019 06:45

I know, I was surprised it had a tag, but there you go, just means it will …I know, I was surprised it had a tag, but there you go, just means it will stay live as a deal


It’s great and I hope to see more, knowledge is power and even the ‘Community Updates’ are missed by many and you end up with the same info being repeated over and over in deal threads burning carbon in data centres unnecessarily so hopefully Pepper can address that and make the CU stand out more, even dividing them between highlighted mod approved (confirmed) likeable updates & pending (unconfirmed) updates perhaps ?

As I said knowledge is power for consumers so yeah if we can educate people in anything as a community easily we should
Edited by: "seaniboy" 29th Jun
So how does this work with Plusnet Mobile, which doesn't support SMS shortcodes?
cralittlewood29/06/2019 06:43

Thanks definately a step forward none of the frustration of waiting in a …Thanks definately a step forward none of the frustration of waiting in a queue to request a PAC code.


Please hold, please hold, please hold...

“I’m sorry our PAC system is down”

“But why do you want to leave”


“Vodafone signal is terrible”


We’ve heard every lie and diversion in the book, networks have too long been allowed to behave like political parties... the party is over and we consumers are about to rave it up ripping up the disco
Deff not a deal. It's just a new service for people to be aware of.
Edited by: "AJ92" 29th Jun
RidgeRacer29/06/2019 06:57

So how does this work with Plusnet Mobile, which doesn't support SMS …So how does this work with Plusnet Mobile, which doesn't support SMS shortcodes?


They have to implement it by Monday it’s a regulation not a Ofcom request.

Try it Monday and if it doesn’t work report Plusnet Mobile to Ofcom - be nice to see BT get a public humiliation rather than the usual naughty step “I promise I won’t do it again, can I go out to play now?”

Same rules still apply as PAC previously - use it or lose it - 30 days to use.
seaniboy29/06/2019 07:01

They have to implement it by Monday it’s a regulation not a Ofcom request. …They have to implement it by Monday it’s a regulation not a Ofcom request. Try it Monday and if it doesn’t work report Plusnet Mobile to Ofcom - be nice to see BT get a public humiliation rather than the usual naughty step “I promise I won’t do it again, can I go out to play now?” Same rules still apply as PAC previously - use it or lose it - 30 days to use.


Hopefully if they have to comply with this by enabling support for SMS shortcodes, they won't/can't limit it to only the 3 shortcodes stipulated by OFCOM. Their 'reason' for not supporting shortcodes in the past was always bogus.
AJ9229/06/2019 06:59

Deff not a deal. It's just a new service for people to be aware of.


Heat means more people see it, are educated, and avoiding unscrupulous network staff not abiding by the immediate/2hr PAC issue regulations that weren’t upheld far too much - now enforced by consumer without seeking Ofcom staff help to register such & waste time with a email intervention to the network about their conduct against licence regulations (which got immediate network attention and action).


If someone gave you a mansion for free would you say it wasn’t a deal
Edited by: "seaniboy" 29th Jun
Avatar
deleted2128964
This is good news as just like most folk I dislike being given the hard sell when I try to cancel anything

Just to clarify am I correct in thinking that when your new phone provider uses your pac does that also trigger your old provider to close your account and take final payment etc ?
RidgeRacer29/06/2019 07:05

Hopefully if they have to comply with this by enabling support for SMS …Hopefully if they have to comply with this by enabling support for SMS shortcodes, they won't/can't limit it to only the 3 shortcodes stipulated by OFCOM. Their 'reason' for not supporting shortcodes in the past was always bogus.


Agree, hope so.

They couldn’t stop incoming shortcodes calls & texts banning my sim from the network and needing replacements which is always handy for banking & bank security eh ...

It’s BT, it is bogus.
Edited by: "seaniboy" 29th Jun
deleted212896429/06/2019 07:09

This is good news as just like most folk I dislike being given the hard …This is good news as just like most folk I dislike being given the hard sell when I try to cancel anythingJust to clarify am I correct in thinking that when your new phone provider uses your pac does that also trigger your old provider to close your account and take final payment etc ?


Yup the PAC system will do the same as before, then final bill produced.

STAC system closes account when new provider tells old provider to close - issues with “you never cancelled/gave notice so the bill is valid” will no longer apply as the responsibility shifts from consumer to new provider, if the new provider fails to do STAC properly it will be them or the old telco paying any “due” sum.

Further: I would advise anyone to write the STAC on any contract signed instore as evidence on all contract copies

Short answer: STAC presented by new telco, closed old provider account & final bill produced Easier than learning your ABC’s!

Now it’s not a hard sell - it’s a hard retention

Power to us
Edited by: "seaniboy" 29th Jun
This is really good if it works as well as described. I remember having to talk to O2 for 45 mins before the guy gave me a PAC code, ridiculous.
deleted212896429/06/2019 07:09

This is good news as just like most folk I dislike being given the hard …This is good news as just like most folk I dislike being given the hard sell when I try to cancel anythingJust to clarify am I correct in thinking that when your new phone provider uses your pac does that also trigger your old provider to close your account and take final payment etc ?


Yep! Exactly the same as happens now, but easier basically.
Heat added as usual
Shak529/06/2019 07:14

This is really good if it works as well as described. I remember having to …This is really good if it works as well as described. I remember having to talk to O2 for 45 mins before the guy gave me a PAC code, ridiculous.


It’s probably twice as long or thereabouts since Telefónica-o2 U.K. transferred its call centre staff to Capita... you had a lucky escape!
This is perfect especially when you want a deal within the same network but they just won’t offer that deal for us loyal existing customers and only to new customers. Just port out onto any PAYG sim and now you’ll be able to use this text system to get a PAC and move back. Easy as 123.
Heat Added!
Edited by: "toyota1" 30th Jun
The INFO service is perfect. Overdue but a very nice change indeed.

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Edited by: "Matt.J" 30th Jun
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deleted2128964
toyota130/06/2019 17:17

This is perfect especially when you want a deal within the same network …This is perfect especially when you want a deal within the same network but they just won’t offer that deal for us loyal existing customers and only to new customers. Just port out onto any PAYG sim and now you’ll be able to use this text system to get a PAC and move back. Easy as 123. Heat Added!


That's what I was thinking, in theory you could turn it around in just a few days.
Amazing I’m not due Sky nowt to leave in my minimum term

37967964-MxZlz.jpg

WINNING
Charge for the text ?
michael.gallagher01/07/2019 08:04

Charge for the text ?


According to info just shown on BBC breakfast news the text is free...

To get a PAC you just text PAC to 65075

When you get a reply they should also tell you about any "penalties" for leaving your mobile provider along with any amount you owe them.
seaniboy01/07/2019 01:07

Amazing I’m not due Sky nowt to leave in my minimum term [Image] W …Amazing I’m not due Sky nowt to leave in my minimum term [Image] WINNING


Mine said that too but logging into their web site showed £27.53 ETF, which was also wrong and a call to their CS got the correct figure of £13.33.

they seem to have a few glitches...
if you are with virgin they like to be different, they ask for your date of birth in the info text and send you a link to the website with the details on which says just text INFO. You also cannot do this with Virgin if you have more than one number on the same account has to be then done over the phone or online. They really are hopeless.
Any one know if you still have to give your 30 days notice if you are on a rolling contract? Or does using the PAC close the account there and then.
My Vodafone doesn't get new rules.
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kamko01/07/2019 14:59

My Vodafone doesn't get new rules. [Image]


It works for my Vodafone sims.
kamko01/07/2019 14:59

My Vodafone doesn't get new rules. [Image]


Vida don’t get much... all third parties
eslick01/07/2019 10:44

if you are with virgin they like to be different, they ask for your date …if you are with virgin they like to be different, they ask for your date of birth in the info text and send you a link to the website with the details on which says just text INFO. You also cannot do this with Virgin if you have more than one number on the same account has to be then done over the phone or online. They really are hopeless.


That’s not virgin being different. That’s the same for Three (date of birth and restrictions on multiple sims on one account)

Reading on Ofcom I believe all have the same procedures actually.
Long time coming.

Most other European countries have an even simpler system where your new mobile operator does everything. Bit like changing banks or power suppliers here.

One day, we'll have that system.

One day.
radioagogo01/07/2019 19:06

Long time coming. Most other European countries have an even simpler …Long time coming. Most other European countries have an even simpler system where your new mobile operator does everything. Bit like changing banks or power suppliers here. One day, we'll have that system. One day.


This is more likely to avoid slamming, without a PAC from the losing telco anyone over the phone can take a order knowing your DOB and mobile number, thus this is a enhancement to the more secure PAC system without having to put up with human bull
ec9wrr01/07/2019 18:13

That’s not virgin being different. That’s the same for Three (date of bir …That’s not virgin being different. That’s the same for Three (date of birth and restrictions on multiple sims on one account)Reading on Ofcom I believe all have the same procedures actually.


Three don’t have multiple sims on one account number
seaniboy01/07/2019 19:43

Three don’t have multiple sims on one account number


It said that in the Ofcom press release I read. Multiple sims on one account will require online / telephone call. Sorry. Maybe not on three.
Are all numbers free to text including the INFO number, as my phone says there will be a charge, should I just ignore that ?
ec9wrr01/07/2019 18:13

That’s not virgin being different. That’s the same for Three (date of bir …That’s not virgin being different. That’s the same for Three (date of birth and restrictions on multiple sims on one account)Reading on Ofcom I believe all have the same procedures actually.


This morning it was just a case of them wanting the word INFO it might have changed as the days gone on but wasn’t like that earlier. At least not on the two sites that were showing earlier including Virgins own site back then.

As for the multiple sims it shouldnt make a difference when you can up you can do it one sim at a time same online if you do it from the sim you want the PAC for that should be all that matters. Anyway if it makes it easier it’s a good thing.
Edited by: "eslick" 1st Jul
TwoJs01/07/2019 19:58

Are all numbers free to text including the INFO number, as my phone says …Are all numbers free to text including the INFO number, as my phone says there will be a charge, should I just ignore that ?


All free.
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