NO ADMIN FEE TO CHANGE ADVANCE TICKETS AT CROSSCOUNTRY TRAINS
77°Expired

NO ADMIN FEE TO CHANGE ADVANCE TICKETS AT CROSSCOUNTRY TRAINS

7
Found 18th Jan
We’re the first and only UK train company to remove the £10 fee for changing the date and time of your Advance ticket. So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change.

No more fees - Buy a new Advance ticket, and we’ll refund your original for FREE
Enjoy flexibility - Update the date, time & ticket type (as long as the stations are the same)
Peace of mind - Amend your ticket from 2 hours after purchase, until 24 hours before your journey

How to amend your Advance ticket.

Please follow the steps below to refund your ticket.
1.Sign in to your CrossCountry account
2.Select "my account"
3.Click “view your bookings” – located in the 'my bookings' section.
4.Select “amend journey” next to the ticket(s) you would like to change
5.Select the ticket(s) you would like to amend and continue.
6.Input the amended 'date and/or time' you would like to change your ticket to.
(Also, let us know If you have your old tickets, as we will need these back to process a refund.)
7.Select the new journey you would like to book
8.Confirm your seat preferences
9.Confirm your delivery method
(Note: if you select options other than Post or Self-Service you will not be able to change the ticket again) .
10.Continue to pay and confirm your new journey

Have more questions? Take a look at our FAQ's page for more information

*Print your own tickets and m-tickets (via our Train tickets app) cannot be changed. Tickets collected from the station, a ticket machine, or sent by post can be changed with no administration fee. Sign into your account and select 'View my Bookings' and follow the steps to amend your journey. You can change your ticket two hours after purchasing and up to 24 hours before you are due to travel.

7 Comments

Wonder if eastmidlands will follow suit

hopefully scotrail rail will remove it too

"So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change"

The wording is a little ambiguous but the way it's worded, it should cover tickets for all train companies, including East Midlands etc but the tickets may be more expensive as train companies offer their own website exclusive discounts.

trebor

"So not only can you get great value Advance tickets for any train … "So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change"The wording is a little ambiguous but the way it's worded, it should cover tickets for all train companies, including East Midlands etc but the tickets may be more expensive as train companies offer their own website exclusive discounts.



No they don't. Advance tickets are the same price regardless of which train company's site you book on.

UncleWilly

No they don't. Advance tickets are the same price regardless of which … No they don't. Advance tickets are the same price regardless of which train company's site you book on.


I'm afraid you're wrong, trebor is quite correct. Train companies often do special deals that are only available on bookings made via their own website, you won't see the deal price if you book elsewhere. Virgin did one recently and GWR have one running at the moment;
hotukdeals.com/dea…873

UncleWilly

No they don't. Advance tickets are the same price regardless of which … No they don't. Advance tickets are the same price regardless of which train company's site you book on.



​yes they are virgin ec offer discount on their online prices. as part of their contract they can do what they like with advanced tickets as not covered by regulators

Delbert Grady

I'm afraid you're wrong, trebor is quite correct. Train companies often … I'm afraid you're wrong, trebor is quite correct. Train companies often do special deals that are only available on bookings made via their own website, you won't see the deal price if you book elsewhere. Virgin did one recently and GWR have one running at the moment;http://www.hotukdeals.com/deals/gwr-january-sale-400000-train-seats-for-great-prices-ex-devon-london-15-standard-2594873



Those are promotional sale prices, this thread is about Advance tickets so my comment remains true; Advance tickets are the same price regardless of whether you book on the TOC's own website or any other TOC's.
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