Just had a go can't get the label up now so can't be sure but driver had no objection and tbh I didn't even know they were collecting the knocked when the Mrs was in and they took it box wasn't sealed and label wasn't even stuck on (lol)
Could you double check the label that they sent you, if possible? Is it up to 1KG limit?
Yeah sent back fine and refunded already couldn't fault the customer service in the same box it was sent out in on the lookout for a new phone again now
Did you manage to return it? I'm trying to return mine but the UPS label they sent me doesn't cover the size or weight of the box. I don't dare return it in case I get charged for shipping
Did you get it sorted out?