Company 'Onestream' products are cheap for a reason, namely they have virtually no customer service staff. A few months ago I was toying with the idea of taking their basic ADSL. Glad I didn't. No staff. Also, after the year's contract is up (assuming the customer hasn't died from stress) the tariff shoots up in price. Onestream? Don't bother, just walk away.
I signed up a few weeks ago. For anyone wondering yes this definitely is an openreach FTTC service but some weird speed setup. The speeds I am getting are 18-19Mbps down, and just under 1.5Mbps up. More than enough for what I need and at a very good price. The downsides however: -Their customer service team seems to be made up of only 2 people, and neither of them have great technical knowledge. -Their hold 'music' makes you want to kill yourself -Customer service is only open 8:30-5:30 Monday to Friday. Closed evenings, weekends, and holidays. -There is no online account management to see your bills or anything like that -The router is TERRIBLE (Technicolor TG588V-V2). And was sent out without any configuration. I had to wait until the next day after going live and spent 18 minutes on hold to get the router username and password to get a connection. -They took the first direct debit only a week after ordering, long before the service started -They told my old ISP that they needed to stop services on 1 day, but Onestream didn't bother to start supplying my service until 2 days after that. I'm VERY Thankful for mobile tethering. It was an absolute nightmare to get set up, but since getting connected, and using my old router with their service the connection itself seems as good as any other. If the supply of broadband remains consistent and they don't screw me over with billing or anything like that, I will be happy enough to stay the year and even beyond if they offer a good retention offer this time next year. But I wouldn't like to go through the new customer process again at all, as that was terrible. I'm only saying I would stay because of the price for a respectable speed for just the 2 people in my house. If I knew the initial setup was going to be this painful would I have accepted my old ISP's retention offer of £19.95 for 40/10 speeds? Absolutely.
You havent a clue what your on about Go back to reading the express, daily mail & sun......
Nothing is FREE !!!! Be it NHS, or anything else. There services are NOT provided for free - someone pays, either now, or later on - if you borrow, you have to pay back with INTEREST. People are so gullible, thinking things are really free!! We just got the 'credit card' bill reduced significantly. Austerity because someone (Labour) stated after the end of their term, they had blown all the savings, and the bank was empty, hence Austerity had to kick in. Why on earth would we want to get in a mess and go through all this pain again ??????
er yeah whatever......i'll be dead bolting the door tonight