Very happy so far! Nice to have a nice stable WiFi connection now. Nothing to fault at all although it is early days. My brother signed up past week, his waiting for the switch over now. Best price he could get it for was £23/month but I saw an ad online over the weekend and it looks like the £20 deal may be back on. I'm near Braintree, Essex. One thought on a negative is they hike the price up to £35 or something after 12 months so will need to change then. But it's a 5 minute job to switch nowadays, will just need to find another deal and maybe get more cashback too!
Hello! I thinking on sign up with them. What's your experience so far? where do you live? ;)
Geyser does anybody know how to get away from this broadband company I'm 6 months into a 12-month contract and I haven't had any broadband and I spent about 5 hours on the phone you have to hold for a lease in our it's to get through to them just to be fobbed off
I've switched to these (from Vodafone, their 38mbps went up to £25 for me and the router was terrible so didn't try to negotiate a deal). Connection date was today and still no router so went on live chat, had to wait over 5 minutes to connect with an agent but within 2 minutes they said it was due today and have me a myhermes tracking number, the router arrived 20 minutes later. Far to early to say much but connection seems good so far. Happy at the moment, hoping things will stay stable. I also went through broadband choices website for £30 cashback. Trustpilot reviews were 5.2 or something but couldn't find many isps with a similar rating for a decent price. Vodafone were <1! Onestream to seem to get slated on here but I think on the whole it's because of trustpilot reviews which are higher than most isps.
Couldn't agree more. Moved from Plusnet to this shambolic company and they sent me a router when I requested during set up not to receive one. Then they had no record of my order and so had no internet when my changeover date came, then when I finally got internet I was getting less than 1Mbps on an ADSL2+ line whereas I was getting close to 18-19Mbps with Plusnet. Then took ages to cancel and spent countless hours on the phone to their clueless support who tried to blame me for it... I've since gone back to Plusnet but would advise everyone to avoid this company. I hope that helps.