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Orange Broadband Home Select £4.99 a month for existing customers. Conditions Apply
Orange Broadband Home Select £4.99 a month for existing customers. Conditions Apply

Orange Broadband Home Select £4.99 a month for existing customers. Conditions Apply

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I asked Orange for a MAC code as I was going to change to O2 (£7.50 a month for O2 mobile customers). As usual got passed around various people trying to put me off leaving, but eventually ended up with the Broadband Care Team. At this point I was offered my current package (which is equivalent to Orange Broadband Home Select Package, usually £20 a month) for £4.99 a month for 12 months. It is actually £9.99 a month but the first 6 months are free. Of course conditions do apply, you have to be outside of a current tied in contract and they won't provide a Livebox (as an existing customer you should already have one). If you are thinking of going to a cheaper package give them a call and ask what deal they can provide for you. Customer service number is 08700102462, for info my call was answered in 1 min 24 secs, which was about 7 mins less than Tiscali managed for a new customer enquiry!

I know people will say Orange are rubbish, Livebox doesn't work etc etc , but this is for existing customers not new business, so you will already know about Orange service. I have been with freeserve/Wanadoo/Orange for over 10 years and they haven't let me down yet!

3 Comments

I was retained by Orange about 8 months ago on a 6 month free, £9.99 a month thereafter deal when I was planning to leave. What a mistake this was. After about 6 years trouble free service my broadband connection went down in mid November and after over a month of fruitless calls, e-mails and letters they could not get service back up and running, at which time I got my MAC number and moved.

Orange - okay while working, but if you hit problems be warned. My experience is such that I would avoid at all cost!

I got a retention deal a few months ago, paying 12.99 for 8meg, wireless. However its taken me months to get the livebox working, other than that i ve had 2 years pain free issues, but had to spend hours on phone to get live box working, after then sent me 2 dodgy wireless adapters
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