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Origin Broadband and Line Rental - £9.99 per month (£119.88/year)
Origin Broadband and Line Rental - £9.99 per month (£119.88/year)

Origin Broadband and Line Rental - £9.99 per month (£119.88/year)

Buy forBuy forBuy for£119.88
GETGet dealVisit site and get deal
Broadband includes
Up to 17 Mbps ADSL
Unlimited usage
12 months contract

Upfront costs
Equipment cost: Free
Connection cost: Free
Delivery cost: Free
Line installation fees may apply

EDIT: Deal URL changed to moneysupermarket.com/bro…and it seems to work better when you click through the MoneySuperMarket website

30 Comments

This is good, thanks OP

Tried the availability checker for a friend's address and it's just coming up with the full priced adsl and rental.

good start

' No addresses could be found from your details '

Rubbish, nothing can be found for not only my address but multiple address around the UK

please avoid them… this company is a joke!
AndyRoyd thanks for the link

I've been with Origin since November - other than poor communication at the beginning, about what was happening and when, I've had no problems with them at all.

Thanks for posting. I will certainly consider this.

Comes to £399 for the whole year when I put my postcode in

Its a very good deal. I moved recently to origin and took their annual super save package.

Installation
Got installed within 14 days as promised. I was away on holiday during the installation day but fortunately the work was carried out outside and hence no issues.

Billing and CS
They erroneously charged me for the first month even though I paid up for a whole year. Their telephone customer service is just a joke. Probably couple of blokes constantly on tea breaks. I tried calling them at random time intervals on random days and gave up after waiting for more than 25 mins on each occasion. Guess how I resolved the case? I had to f** tweet them and send a DM with all the details.

Speed
I live in a non-fibre area. I was getting around 8.5 mbps on good days with sky. With origin the maximum is around 7.5 mbps. I played with all sorts of settings on the router with no effect. Yes, I used ethernet to benchmark and I use ubiquiti uap-pro with toughswitch all running at 1Gb.

Recommendation
I would still recommend origin over BT or sky. The fundamental problem here is that the line rental has become way beyond the reach for many. Its nicely being used to pay footballers even if you have no intention of watching football or sports. So always go for small firms and support them.
Edited by: "pangeakiller" 21st Mar

heatt

Broadband includes Up to 17 Mbps ADSL...


OP, what's the secret to obtaining the £9.99 price because every time I enter any postcode, the results default to standard price of £17.99 / month. Others seem to have same issue. Thanks.

"If it seems too good to be true it probably is". I smell a rat!

Original Poster



jaynino

Tried the availability checker for a friend's address and it's just … Tried the availability checker for a friend's address and it's just coming up with the full priced adsl and rental.

argosextra

Comes to £399 for the whole year when I put my postcode in

heatt

Broadband includes Up to 17 Mbps ADSL...

WaltJasco

"If it seems too good to be true it probably is". I smell a rat!



It works better when you click through moneysupermarket.com/bro…and and I have changed the deal url to this. Try it and let me know how it goes

jaynino

Tried the availability checker for a friend's address and it's just … Tried the availability checker for a friend's address and it's just coming up with the full priced adsl and rental.

argosextra

Comes to £399 for the whole year when I put my postcode in

heatt

Broadband includes Up to 17 Mbps ADSL...

WaltJasco

"If it seems too good to be true it probably is". I smell a rat!


Starting via moneysupermarket link worked for me, thanks.

Many thanks was just on phone to ee as my contract had run out retensions department wanted 4 pound more than i was paying currently,pushing it up to 21 quid a month that was with their mobile discount he said i would not get better anywhere that was it time to leave many thanks.

Oh one more thing on their website says it costs more ring their freephone number and do it over the phone

0800 206 2333

ends march 23rd

Went live with them on 5th December. Router arrived on the day and didn't work. Tech support clueless. Eventually worked out that router had been programmed with wrong details. Tried to correct details online but didn't work. Another router sent out. After I got off the phone, I cocktail-sticked the router for a hard reset, entered my details and got it working.

New router arrived and didn't work si rather than hard reset a router with correct details but that didn't work, I went back to the first one.

Service kept disconnecting so I phoned up again. Tech support couldn't resolve it but thought it might be the router. Another router sent out. When it arrived, didn't work. I kept explaining it was something more than a problem with the router.

Am still without proper working internet now. They will reply to fresh emails but rarely to not-at-all with ones that I reply back to. I have escalated and officially complained and they didn't respond. I have to repeatedly contact them again and again to get things moving. When we do get some movement, it peters out.

For example, they finally decided they would send an engineer out. I gave them the times I would be in because they said it would involve a home visit. No one turned up. Was having difficulty getting through on phones so I emailed the customer service guy I'd been in contact with about the engineer. No response.

Made a fresh email but no response. One 88 minute call later, I had discovered that he had been but only to the local box and it was fine. They just hadn't told me. I repeated that I still had a problem. I gave my dates for another visit.

On the day, no-one turned up. I couldn't get through on the phone in a reasonable amount of time so I emailed. No response. Fresh email. Many attempts. Finally got response, he had gone to the box and everything was fine but he didn't need to visit. I reply that I am still having problems. What was the point of his going just to the box.

Another visit arranged. Guy turns up (hooray!), has battle with Indian tech (for vodafone I guess, as running on their network) and finally is able to make some changes. Says its fixed so I check it quickly for speed as speeds were very low. We're talking 300-600kbps upload speeds on non-fibre. Hoped speeds would pick up overtime but they never did.

Benefit of this was that I was able to return to splatoon, which is the most awful game because it doesn't work very well with the variety of speeds that people play the game on, and OWN. On SKY broadband it felt like the most unfair game. I was getting good speeds and felt like what was happening on screen was not what was actually happening. I'd mysteriously get killed by no-one or there would be a player who would keep killing me but who I couldn't connect with. They would finish the game on the bottom of the score list so it was a bit weird but that's another post and I should stop ranting. Short of it is, I felt that those with crap connections were mucking the game up and as soon as I had one, I could own to an extreme degree. Which was nice for an afternoon but ultimately made the game feel pointless so I finished playing.

Evening of engineer visit, started dropping and slowly got worse again. Not a problem to do with Origin themselves but something to do with the line they are renting.

Contacted them again. Lots of no responses or aborted emails. No response from escalation department at all ever. Finally get through and arrange another visit. Waiting in on day but no-one turns up. I get back in touch and when I finally get a response, they tell me that he wasn't allowed to come because the line wholesalers refused it. They wanted to check the line themselves first. But no one bothered to tell me this. Apparently, the wholesalers couldn't find a problem tey could fix so I'm allowed a visit. Gives dates and wait for the day.

Day comes and no-one turns up. No word from Origin. I've emailed them but now, no-one is responding at all.

Have lodged problem with Ombudsman but because I gave them time to sort it before escalting it to an official complaint, I have to wait another couple to few weeks, before the Ombudsman can get involved.

Told mum to sign up with them because of the good deal and before I had got as fed up as I am now, and her router arrived on the day and wouldn't work. Went to her house and tried all sorts before giving up, hard resetting router and putting her details back in, which worked. Her internet is fine. Never had any problems.

So caveat, good price but if you have a problem, I would warn you to escalate if they don't sort it out quickly. Don't wait.

Just a further note that the Origin customer service is very poor at the moment (I suspect they're swamped with new sign ups given recent deals). I went live around 1 month ago and have had to reset my router every day since due to problems with my connection. Typical wait on hold for tech support has been 30 minutes which I've had to sit through at least 5 times. When you eventually get through the folk seem good. Hopefully the issue is nearly sorted now.

We signed up for Origin standard broadband and struggled to get a basic connection. Couldn't even perform a basic internet search or check emails. Constantly dropping out. Customer service very poor often having to wait over an hour to speak to tech support who then cut you off after asking the same routine questions and not been able to offer any resolution.

Don't forget quidco

Bargain!!




Referral Benefits

Take advantage of our unique referral offers and receive a £25 credit to your bill when a friend or family member mentions your name when they join!

Even better if you can recommend friends as well.

Rarnik

Went live with them on 5th December. Router arrived on the day and … Went live with them on 5th December. Router arrived on the day and didn't work. Tech support clueless. Eventually worked out that router had been programmed with wrong details. Tried to correct details online but didn't work. Another router sent out. After I got off the phone, I cocktail-sticked the router for a hard reset, entered my details and got it working.New router arrived and didn't work si rather than hard reset a router with correct details but that didn't work, I went back to the first one.Service kept disconnecting so I phoned up again. Tech support couldn't resolve it but thought it might be the router. Another router sent out. When it arrived, didn't work. I kept explaining it was something more than a problem with the router.Am still without proper working internet now. They will reply to fresh emails but rarely to not-at-all with ones that I reply back to. I have escalated and officially complained and they didn't respond. I have to repeatedly contact them again and again to get things moving. When we do get some movement, it peters out. For example, they finally decided they would send an engineer out. I gave them the times I would be in because they said it would involve a home visit. No one turned up. Was having difficulty getting through on phones so I emailed the customer service guy I'd been in contact with about the engineer. No response.Made a fresh email but no response. One 88 minute call later, I had discovered that he had been but only to the local box and it was fine. They just hadn't told me. I repeated that I still had a problem. I gave my dates for another visit.On the day, no-one turned up. I couldn't get through on the phone in a reasonable amount of time so I emailed. No response. Fresh email. Many attempts. Finally got response, he had gone to the box and everything was fine but he didn't need to visit. I reply that I am still having problems. What was the point of his going just to the box.Another visit arranged. Guy turns up (hooray!), has battle with Indian tech (for vodafone I guess, as running on their network) and finally is able to make some changes. Says its fixed so I check it quickly for speed as speeds were very low. We're talking 300-600kbps upload speeds on non-fibre. Hoped speeds would pick up overtime but they never did.Benefit of this was that I was able to return to splatoon, which is the most awful game because it doesn't work very well with the variety of speeds that people play the game on, and OWN. On SKY broadband it felt like the most unfair game. I was getting good speeds and felt like what was happening on screen was not what was actually happening. I'd mysteriously get killed by no-one or there would be a player who would keep killing me but who I couldn't connect with. They would finish the game on the bottom of the score list so it was a bit weird but that's another post and I should stop ranting. Short of it is, I felt that those with crap connections were mucking the game up and as soon as I had one, I could own to an extreme degree. Which was nice for an afternoon but ultimately made the game feel pointless so I finished playing.Evening of engineer visit, started dropping and slowly got worse again. Not a problem to do with Origin themselves but something to do with the line they are renting.Contacted them again. Lots of no responses or aborted emails. No response from escalation department at all ever. Finally get through and arrange another visit. Waiting in on day but no-one turns up. I get back in touch and when I finally get a response, they tell me that he wasn't allowed to come because the line wholesalers refused it. They wanted to check the line themselves first. But no one bothered to tell me this. Apparently, the wholesalers couldn't find a problem tey could fix so I'm allowed a visit. Gives dates and wait for the day.Day comes and no-one turns up. No word from Origin. I've emailed them but now, no-one is responding at all.Have lodged problem with Ombudsman but because I gave them time to sort it before escalting it to an official complaint, I have to wait another couple to few weeks, before the Ombudsman can get involved.Told mum to sign up with them because of the good deal and before I had got as fed up as I am now, and her router arrived on the day and wouldn't work. Went to her house and tried all sorts before giving up, hard resetting router and putting her details back in, which worked. Her internet is fine. Never had any problems.So caveat, good price but if you have a problem, I would warn you to escalate if they don't sort it out quickly. Don't wait.


Thanks for taking the time. 'Liked' not because I agree, but for helping out.
Their last deal had a few people advising to steer clear.

Anyone who reads all this info and still goes for this deal is a braver man than I

Been with origin for 2.5 years now, dealt with the same guy for each renewal and got a good deal. As others have said I have had a router fail and 1 come with the wrong password programmed but easily solved. I would recommend them but probably not to the technically challenged who will be frustrated beyond belief if it doesn't work out of the box.

It worked out of the box for me. Had to chase them (on the freephone sales line) as they had difficulty taking me from my previous provider. Possibly as a result of this, I wasn't told when I would go live, but when my old internet cut-out I just swapped in the new router and it just worked.

Good to see that these guys are still a bunch of bungling amateurs.

Last I knew of them was when they left thousands of customers without connections for weeks due to the infrastructure they served being closed down (having had a whole year to sort out a migration). On that occasion people were waiting 90 minutes to get through to call centre staff who did pretty much nothing.

I don't know if it's still true - but it certainly used to be the case that many of their call centre staff were paid around half the adult minimum wage because they were "apprentices".

It's certainly not a company I'd ever trust, nor one I'd want to support financially (yes, even compared to the likes of Sky!).

colourpie

Anyone who reads all this info and still goes for this deal is a braver … Anyone who reads all this info and still goes for this deal is a braver man than I



without prejudice ..leaving soon after a 2 year line-advance tie-in
the experience ( service and customer service was not pleasant)

Wow, I was hoping this being a smaller company they would stand out from the big boys with good service, as this deal is excellent.
But I think Im going to steer clear now!
Usually I would take a punt and think there is always going to be a few people who experience bad service, but not a single positive review on them yet!

Guys, please. Dont think about it just move on. Hands down worst BB Provider i have had in my life. They just dont care. simple as. Prepare for unexpected charges, 1hr waits to speak to someone listening to the same "moves like rhianna" song on loop.
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