Origin broadband went for the expand rapidly model and they do seem to be struggling to keep up right now. As mentioned above they've had to drop a small number of customers and there have been reports of a couple of rounds of redundancies. It'll be interesting to see whether it pays off in the long run and they manage to stabilise and become profitable but right now I'd definitely consider it one of the riskier options on the market. Interesting for those with good mobile connections/packages than can manage without the landline if it turns out to be problematic, but I wouldn't consider them for your main internet connection.
In my experience these are very bad. Took them months to refund my money they took in error at the end of my contract. Lots of chasing them. Saying they had sent a cheque. Next time it will show up in your bank in 3-5 days. Cost money to call them too. Absolutely appalling customer services.
I ordered Origin Broadband for a property I was moving in to but had to cancel due to unforeseen circumstances which prevented me from moving in. This was well within the first 14 days. Once I'd moved in I put a new order in and they started charging for both the order I canceled and the new order. It was regularly taking 30mins or so to get through to customer services and no one knew how to stop one of the two lots of payments. In the end I switched to EE 3 months in to the contract and now they are chasing me for an early termination charge of £325. Stay well away from this mob.
I bought an 18 month contract with these renegades. Never ever had an issue with a provider all my life until these guys. Constant drop out connections, speed was at times like being back on 56k (when it worked) charges to exit despite paying contract up front. I couldn't wait to move from them. Complained so many times to try to get access back, which was so stressful, over 60 min before reaching an customer service representative 80% of the time. Truly awful. I would pay an extra £100 with another company than go back to these guys. Which is a shame as they are a smaller UK company.
The worst service provider I have ever come across. Stay away. Don't risk it.