Unfortunately, this deal is no longer available
OTTY 2000 Pocket DOUBLE Hybrid & Memory Foam Mattress £199.20 (20% deducted at checkout) @ ebay / ottysleep
329° Expired

OTTY 2000 Pocket DOUBLE Hybrid & Memory Foam Mattress £199.20 (20% deducted at checkout) @ ebay / ottysleep

£199.20£24920%eBay Deals
41
329° Expired
OTTY 2000 Pocket DOUBLE Hybrid & Memory Foam Mattress £199.20 (20% deducted at checkout) @ ebay / ottysleep
Posted 23rd Aug 2020

This deal is expired. Here are some options that might interest you:

It’s not everyone’s cup of ☕️ . Yes it’s a refurb but at this price surely 2 bed covers can be applied .
King size available for £275 discounted to £220.
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Top comments
I have this mattress & at this money it is incredible value. I heartily recommend it. For too long I slept on dodgy mattresses whilst buying all manner of expensive tech that sits basically unused around my house. This will sounds like an exaggeration but for the value and use you will get out of this at this price point, there’s an argument to be made that this would be among the best purchases you’ll ever make. If it lasts you for five years it’s 10p a night!
Had an Otty mattress for over 12 months & its fantastic. I found their customer service to be excellent when I had an extra request. Shame about the negative comments but my experience was great.
Edited by: "bren26" 23rd Aug
Dodgy customer service. Bully! Had a recent mare with the seller! eBay got involved! Tried to charge me £50 for return.
Absolutely love our Otty. Was sceptical initially but did lots of research before we bought and decided on the Otty as it seemed to be one of the more firm mattresses. Would highly recommend.
41 Comments
Dodgy customer service. Bully! Had a recent mare with the seller! eBay got involved! Tried to charge me £50 for return.
moon_dashing23/08/2020 11:18

Dodgy customer service. Bully! Had a recent mare with the seller! eBay got …Dodgy customer service. Bully! Had a recent mare with the seller! eBay got involved! Tried to charge me £50 for return.



Can you provide more info , could be very helpful for us
I've got one of their hybrid mattresses and while the product is pretty good, the customer service is not! Fairly rude and dismissive and no sign of an apology if there are issues.
Had an Otty mattress for over 12 months & its fantastic. I found their customer service to be excellent when I had an extra request. Shame about the negative comments but my experience was great.
Edited by: "bren26" 23rd Aug
I take it they just vacuum and repackage a mattress if it's a refurb then?

I think i would just buy a new one.
I have this mattress & at this money it is incredible value. I heartily recommend it. For too long I slept on dodgy mattresses whilst buying all manner of expensive tech that sits basically unused around my house. This will sounds like an exaggeration but for the value and use you will get out of this at this price point, there’s an argument to be made that this would be among the best purchases you’ll ever make. If it lasts you for five years it’s 10p a night!
hotmama2623/08/2020 11:41

I take it they just vacuum and repackage a mattress if it's a refurb …I take it they just vacuum and repackage a mattress if it's a refurb then?I think i would just buy a new one.


Well they say ‘Brand New Covers ‘ .. £199 or £425 for brand new in the box. Big difference tbh
I don’t wanna fork out £425 and then find out it’s not worth the money or not suitable to my preference
Edited by: "_saeed_" 23rd Aug
How are these for firmness? Looking at the advert it says they cannot guarantee a comfort level? Does that mean you just get whatever they have at that time? Seems a little random if so!
2000 Encapsulated Pocket Springs

Unrivalled spring size which provides the medium firm support rating along with minimising motion transfer

(for those who share a bed with a tosser)
sb187623/08/2020 11:52

How are these for firmness? Looking at the advert it says they cannot …How are these for firmness? Looking at the advert it says they cannot guarantee a comfort level? Does that mean you just get whatever they have at that time? Seems a little random if so!


41734665.jpg

It’s more on the firm side i guess
Edited by: "_saeed_" 23rd Aug
We have a super king and it is definitely on the firmer side. We both love it, the best mattress we have ever had.
Absolutely love our Otty. Was sceptical initially but did lots of research before we bought and decided on the Otty as it seemed to be one of the more firm mattresses. Would highly recommend.
had an otty, never again. dipped in the middle, awful customer services.


Much better mattresses can be had from ikea for £180.
I got one of these a few weeks ago refurb and didn't tell my Wife, it came flat wrapped in clear packaging and looked new, no smells or marks plus very comfy. I stay in hotels most weeks with work so not overly bothered about a refurb. Personally I would say this is great value. No comments on customer service as np issues.
otty.com/pro…419
The OTTY Hybrid Mattress - Refreshed The Refreshed range are our award-winning Original Hybrid mattresses which have been sent back within the trial period. Each mattress in the collection has been inspected and classified as being in an excellent condition, before being fully cleaned, maintained and fitted with a completely new (potentially slightly different) cover to give you added confidence in your purchase. The refreshed mattresses are not rolled and will arrive fully expanded. Refreshed mattresses come with 1 year warranty. Our offers online are not compatible with the Refreshed models.

Whereas this listing states:
We do not offer 100 nights sleep trial.Cover is guaranteed for 1 year and is not covered against general wear and tear.
Delivery could be up to 1-2 weeks courier will contact you directly to book a delivery day and time slot
OTTY Rejuvenated mattresses are the ones that have been used for less than 30 days and returned, and have been found to be in excellent condition.
They are all replaced with brand new covers before re-sale

So which is it..?. big difference between 30 days used and potentially up to 100 days used!

Based on the terms they state on their returns page you'd have a tough job returning within 30 days by the looks of it..
otty.com/pag…age
Edited by: "ZEN1TH" 23rd Aug
Just avoid any mattress that comes in a box is my advice. Marketing hype for a cheaply made product.
People are voting hot for the price and or the brand but this seller is awful.
"Delivery could be up to 1-2 weeks" was a lie. I ordered one of these last month and I can't do anything with PayPal until their estimated delivery date of "within one month" has passed.
They'll give you a tracking number and suggest it'll be delivered by Keen and Able but when you put that information into the Keen and Able tracking website they state:
"Sorry, we don’t recognise your tracking code and/or postcode".
After two weeks you'll get an email from "Keen and Able" saying
"We urgently need to speak to you regarding your Otty - Call to book order. Please can you call one of our team on 0330 1200442 at your earliest convenience."
The phone line rings and then answers but there's complete silence. This happens every time you try and they completely ignore any emails you send to them.
Eventually you'll get an email saying
"Update from Keen & Able
Dear Customer,
Unfortunately, we recently sent you an email entitled COVID-19 UPDATE, asking you to call us urgently.
This email was sent to EVERY customer in error.
Please do not call us. There is no need to call.
We apologise for any inconvenience and any concern that this may have caused.
Please take care and stay safe.
Sincere apologies
The Keen & Able Team
T - 0330 1200442
E- customerservice@keenandabledelivery.com"
The contempt they have for customer service is astounding.
Edited by: "StinkingQuentin" 2nd Sep
I have given all the information. Returning is a nightmare. CS are bully. I would not buy from this seller. You make your own mind
Heat from me, bought one last year, best purchase ever. Just gotta start actually going to bed now instead of falling asleep on the sofa.
moon_dashing23/08/2020 12:43

I have given all the information. Returning is a nightmare. CS are bully. …I have given all the information. Returning is a nightmare. CS are bully. I would not buy from this seller. You make your own mind


Why would you buy something if you want to return it ??
Was your item damaged ? Obviously returning a used mattress won’t be a walk in the park
ZEN1TH23/08/2020 12:20

https://otty.com/products/the-otty-hybrid-mattress-rejuvenated?variant=8444365242419The OTTY Hybrid Mattress - Refreshed The Refreshed range are our award-winning Original Hybrid mattresses which have been sent back within the trial period. Each mattress in the collection has been inspected and classified as being in an excellent condition, before being fully cleaned, maintained and fitted with a completely new (potentially slightly different) cover to give you added confidence in your purchase. The refreshed mattresses are not rolled and will arrive fully expanded. Refreshed mattresses come with 1 year warranty. Our offers online are not compatible with the Refreshed models.Whereas this listing states:We do not offer 100 nights sleep trial.Cover is guaranteed for 1 year and is not covered against general wear and tear.Delivery could be up to 1-2 weeks courier will contact you directly to book a delivery day and time slot OTTY Rejuvenated mattresses are the ones that have been used for less than 30 days and returned, and have been found to be in excellent condition. They are all replaced with brand new covers before re-sale So which is it..?. big difference between 30 days used and potentially up to 100 days used!Based on the terms they state on their returns page you'd have a tough job returning within 30 days by the looks of it..https://otty.com/pages/returns-page


I believe they accept returns of new mattresses for up to 100 days, but only send out the less than 30 days use mattresses as refreshed.
I have an otty, about 8/10 on firmness, best mattress I've ever bought.
thecoolguy23/08/2020 12:11

had an otty, never again. dipped in the middle, awful customer services. …had an otty, never again. dipped in the middle, awful customer services. Much better mattresses can be had from ikea for £180.




After our Sealy Prestige had its delivery date revised from 16/8 to 29/9 (!) we popped into Ikea to try out their mattresses and ended up taking home a 179 quid Hovag and promptly cancelled the 400 quid Sealy (including 100 quid discount)with Costco. Saved a shed of money and more than happy with the Hovag, especially considering the 25 year warranty. Ikea tend to get great reviews from Which.

PS Not normally the sqeamish type but can't help be horrified at the thought of owning a refurbed mattress, especially when considering the bodily fluids Top Gear discovered in second hand cars! One can only imagine the results if the did the same test on a refurbed mattress
Edited by: "bellboys" 23rd Aug
bren2623/08/2020 11:25

Had an Otty mattress for over 12 months & its fantastic. I found their …Had an Otty mattress for over 12 months & its fantastic. I found their customer service to be excellent when I had an extra request. Shame about the negative comments but my experience was great.


Just wait till u need to do a warranty claim then tell us how good there cs is
_saeed_23/08/2020 13:16

Why would you buy something if you want to return it ??Was your item …Why would you buy something if you want to return it ??Was your item damaged ? Obviously returning a used mattress won’t be a walk in the park


sb187623/08/2020 11:52

How are these for firmness? Looking at the advert it says they cannot …How are these for firmness? Looking at the advert it says they cannot guarantee a comfort level? Does that mean you just get whatever they have at that time? Seems a little random if so!


Mine is quite firm, gets softer as it gets warm.
I really like mine.
GW6123/08/2020 13:39

I believe they accept returns of new mattresses for up to 100 days, but …I believe they accept returns of new mattresses for up to 100 days, but only send out the less than 30 days use mattresses as refreshed.


I doubt they are only sending 30days returned item.. who is going to check after all . 30 days -100 days is like potato potata .
They change the covers if needed and cleaned
Edited by: "_saeed_" 23rd Aug
How does this compare to Simba Hybrid, I ordered that last week. Awaiting delivery.
_saeed_23/08/2020 14:40

I doubt they are only sending 30days returned item.. who is going to check …I doubt they are only sending 30days returned item.. who is going to check after all . 30 days -100 days is like potato potata . They change the covers if needed and cleaned


You pay your money, you take your chances
I've had mine for two years now, best mattress I've ever had. My back pain has got so much better since I got it.
I've just purchased an Otty from that eBay, ottysleep seller. King size, refurb came to £219.99 somehow got £50 off when checking out.
bought this last year and its the worst mattress ive ever had - like lying on bricks its so firm plus it dipped in the middle pretty quick so i def wouldnt recommend it - had it been full price id have sent it back for sure
I have super king size. I would say the mattress, whilst feeling soft when you get in is quite firm. It says new cover but mine had wooden latt marks on the bottom so not sure how true that is. Very good price, but we’ve actually put another MF topper on top to help with my bad back
FezzyWasp24/08/2020 07:25

I have super king size. I would say the mattress, whilst feeling soft when …I have super king size. I would say the mattress, whilst feeling soft when you get in is quite firm. It says new cover but mine had wooden latt marks on the bottom so not sure how true that is. Very good price, but we’ve actually put another MF topper on top to help with my bad back


interesting it had marks on the bottom, looks like they are all out of stock now apart from the supering. I'll update when mine arrives as to its condition. did it say "reconditioned" or refurb anywhere on the mattress? did it come wrapped in plastic? many thanks
It was in plastic yeah. Didn’t say refurbed anywhere
StinkingQuentin23/08/2020 12:36

People are voting hot for the price and or the brand but this seller is …People are voting hot for the price and or the brand but this seller is awful."Delivery could be up to 1-2 weeks" is a lie. I ordered one of these last month and I can't do anything with PayPal until their estimated delivery date of "within one month" has passed.They'll give you a tracking number and suggest it'll be delivered by Keen and Able but when you put that information into the Keen and Able tracking website they state:"Sorry, we don’t recognise your tracking code and/or postcode".After two weeks you'll get an email from "Keen and Able" saying"We urgently need to speak to you regarding your Otty - Call to book order. Please can you call one of our team on 0330 1200442 at your earliest convenience."The phone line rings and then answers but there's complete silence. This happens every time you try and they completely ignore any emails you send to them.Eventually you'll get an email saying"Update from Keen & AbleDear Customer,Unfortunately, we recently sent you an email entitled COVID-19 UPDATE, asking you to call us urgently.This email was sent to EVERY customer in error.Please do not call us. There is no need to call.We apologise for any inconvenience and any concern that this may have caused.Please take care and stay safe.Sincere apologiesThe Keen & Able TeamT - 0330 1200442E- customerservice@keenandabledelivery.com"The contempt they have for customer service is astounding.


Ordered on Sunday , got notification today regarding package has been received by Keen and Able and delivery will be arranged soon after confirming with me .
Rang 0330 120 0442 , took 17 mins to talk to someone . I told her about my item and would like to arrange delivery .
Earliest slot is on Friday .
Don’t know what you are on about pal
_saeed_26/08/2020 13:21

Ordered on Sunday , got notification today regarding package has been …Ordered on Sunday , got notification today regarding package has been received by Keen and Able and delivery will be arranged soon after confirming with me . Rang 0330 120 0442 , took 17 mins to talk to someone . I told her about my item and would like to arrange delivery . Earliest slot is on Friday . Don’t know what you are on about pal


"Don't know what you are on about pal"?
You can't understand my personal experience so it has no value to anyone else?
Enjoy.
Edited by: "StinkingQuentin" 26th Aug
Well .. email and text day before delivery.
2 phone calls on the delivery day conforming time and 2 emails after delivery and a feedback request . Can’t get a better service than this imo
StinkingQuentin26/08/2020 14:39

"Don't know what you are on about pal"?You can't understand my personal … "Don't know what you are on about pal"?You can't understand my personal experience so it has no value to anyone else?Enjoy.

I didn’t know this thread had become a mental health discussion page rather than a service which was provided by Keen and Able .
I also ordered, got an email to call keen and able. got a delivery day booked. so far so good. @_saeed_ what is your opinion on the actual mattress condition etc now it has been delivered? Mine won't arrive until next week. ty
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