Hermes failed to pick up one of my parcels 3 days running. When I … Hermes failed to pick up one of my parcels 3 days running. When I contacted them they told me to take the parcel to a drop off point.... defeats the whole idea of their collection service. The worst bit is their tracking system is a complete lie! According to that my parcel was with the recipients local courier, awaiting delivery. When in fact it was sat in my hallway. on the 4th day they did turn up, without an apology or anything. Took weeks to get a partial refund and despite asking several times they refused point blank to comment on the tracking info. I will never use Hermes again.
True, their tracking system info often states lies. I've had this happen many times.
Worst customer service ever or lack of it.
Their telephone number does not allow you to speak to anyone. Why?
Hermes direct has paid out when i provided what they needed and faster than RM.
Surprisingly P2Go has been the easiest at paying out. Only took days. I had several items lost with InPost back in the day when CityLink were doing it but it was still within reasonable number of losses compared to RM. That is a huge turnaround from the olden days when even contacting them was like trying to find proof of god.