This is whats happening to me, how much time before i threaten small claims? im out 100 quid for parcel to italy and the live chat is awful..
Parcel Monkey, very bad customer service, if they loose your parcel it will be a miracle if they pay any compensation even if you have insurance. They will fob you off and ignore emails, they do not have a telephone number, just email and emails are very easy to ignore. especially complaints. (Speaking from experiance) Remember if you book via parcel monkey in the event of a problem the actual is not responsibility, your contract is with Parcel Monkey, these are just bunch of idiots.
Not bad price. UKmail service improved in my area. May be DHL kicked out idiots.