Parcels < 1kg reduced again to £2.34 at Parcel2go.com, via MyHermes Parcelshop
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Parcels < 1kg reduced again to £2.34 at Parcel2go.com, via MyHermes Parcelshop

131
Found 1st Mar 2015
This price has been on before, but it went up to around £2.58. It's back on at £1.95+VAT, so £2.34. If you purchase £100 of prepay you can get 5% extra, so around £2.22 per parcel.

For comparison, around 50% cheaper than CollectPlus... their 0-2KG economy service is £4.89, and Royal Mail 2nd Class is £2.80

I don't think there is any compensation with this product, where as direct at MyHermes it is upto £50, but costs £2.78. So, acceptable for low risk, non-electronic items as you can factor savings into your risk of losing an item.

Usual caveats about reliability, compensation cover, and chucking parcels over your fence or leaving in full view in the back of a 10 year old Scenic.
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130 Comments
I stick to Post Office... had a nightmare with My Herpes leaving parcels by the front door and not even bothering to press the doorbell.

Tho these guys are angels compared to XPD who i had the misfortune to have as a courier of late.
adam4007

Plus post office sucks. Standing in a que for 10 minutes until you get to … Plus post office sucks. Standing in a que for 10 minutes until you get to a grumpy guy who says what's in the package. Is there a battery in it. You know it's not insured for much bla bla bla And you can't even park near one. Rant over.


agreed
Much less likely to have lost/stolen items with myhermes than royal mail in my experience.

Less hassle to make a claim too.

Comment

andiejn

I have had them used sending to me and often had problems, damage, … I have had them used sending to me and often had problems, damage, abandoned outside without leaving a card, scruffy couriers either chewing or smoking thinking they're some sort of Grange Hill student rebel.



Scruffy couriers, I've heard it all now. They should ban people like you from breeding.

Comment

lucas

CommentScruffy couriers, I've heard it all now. They should ban people … CommentScruffy couriers, I've heard it all now. They should ban people like you from breeding.

+ 1 on that comment.
Avoid Parcel2go, made a complaint about a rude delivery driver and they couldn't care less. Contacted myHermes who said they use different drivers which they do as my regular myHermes driver is great.
interparcel.com - same price + cover included
adam4007

Plus post office sucks. Standing in a que for 10 minutes until you get to … Plus post office sucks. Standing in a que for 10 minutes until you get to a grumpy guy who says what's in the package. Is there a battery in it. You know it's not insured for much bla bla bla And you can't even park near one. Rant over.



A million times this.

Any noob reading this thinking 'oh shucks, avoid Hermes, go go go Royal Mail' is getting totally the wrong idea imo.
If I see I need to send something and it' s something I offered as 'hermes courier' to a customer I'm like 'thank god'.
RM;;....many nice PO staff, way too many rude/grumpy ones.
They are often way too expensive for heavier items.
Your package, esp 20 to 50 quid, is much much much safer with Hermes.
I explain why....the chain is much more controlled. The local delivery hermes guy gonna nick it? Or break it? Much less likely. First, it's tracked, which for RM would cost a bundle. Second, he's contracted by Hermes, not an employee. They can drop him and get someone else much more easily than RM could. So the Hermes guys perform better.
My god, they come to your door. And it's pretty fast really, 4 days? Online tracking is a ton of piece of mind.
Plus, hermes do actually value your custom. They know you can go elsewhere. RM don't really gaf.

Hermes all the way. Lifesaver for me.

PS, I'd go for the direct route, but for what it's worth...
You are never sending anything without cover. You're an end user, this is the UK. They have a duty of reasonable care towards you. If your package gets unreasonably damaged, or lost, you do have a claim against them that would probably stand up in court.
Voted cold, price had gone up and they've removed the compensation. How can this still be voted Hot?
In Royal Mail's defence though, they do go the extra mile. Temp delivery guy opened front door and just wandered through my house to find me in my kitchen to deliver a parcel to me...Thankfully I was clothed. Now that is service.
adam4007

Plus post office sucks. Standing in a que for 10 minutes until you get to … Plus post office sucks. Standing in a que for 10 minutes until you get to a grumpy guy who says what's in the package. Is there a battery in it. You know it's not insured for much bla bla bla And you can't even park near one. Rant over.


Cold - there is absolutely no insurance and they're difficult to contact / not helpful once you eventually speak to someone via e-mail or live chat (no phone).

I used them a couple times and felt they were a bit flippant if I ever contacted them - the most recent they managed to lose a parcel and wrote it off as lost immediately. Asked for evidence of the contents (obviously to claim the money from Hermes) and then told me that as I had not taken out their insurance I wouldn't get anything back.

Rather pay the tiny extra and go direct through Hermes for the £50 complimentary cover.
slimmyfan1

In Royal Mail's defence though, they do go the extra mile. Temp delivery … In Royal Mail's defence though, they do go the extra mile. Temp delivery guy opened front door and just wandered through my house to find me in my kitchen to deliver a parcel to me...Thankfully I was clothed. Now that is service. :):)



That's more on the creepy breaking and entering side rather than endearing as a good delivery service....
thesimpsons_uk

Avoid Parcel2go, made a complaint about a rude delivery driver and they … Avoid Parcel2go, made a complaint about a rude delivery driver and they couldn't care less. Contacted myHermes who said they use different drivers which they do as my regular myHermes driver is great.



News to me as P2G simply act as agents for MyHermes, packages are picked up as part of any other MyHermes collections (you get a Hermes drop off receipt)....they then progress through the Hermes network as normal & are delivered by the normal driver. I have had 2 parcels delivered on the same day by Hermes...one with a P2G label & one with a regular Hermes one
Parcel2go have also dropped cover on most of their other services, such as UPS, it used to be £50 cover, now it's £20, think they lowered Parcel Force compensation too, penny pinchers, they do little work and get commission, yet they claim it's a money saving exercise? greed more like

i've not used them since, Use interparcel instead


Edited by: "Jace_Phoenix" 1st Mar 2015
slimmyfan1

In Royal Mail's defence though, they do go the extra mile. Temp delivery … In Royal Mail's defence though, they do go the extra mile. Temp delivery guy opened front door and just wandered through my house to find me in my kitchen to deliver a parcel to me...Thankfully I was clothed. Now that is service. :):)



He wouldn't be temporary for long as it's a contract breach to enter a property & punishable as gross misconduct & the sack
corred1964

News to me as P2G simply act as agents for MyHermes, packages are picked … News to me as P2G simply act as agents for MyHermes, packages are picked up as part of any other MyHermes collections (you get a Hermes drop off receipt)....they then progress through the Hermes network as normal & are delivered by the normal driver. I have had 2 parcels delivered on the same day by Hermes...one with a P2G label & one with a regular Hermes one



I thought the same, either way when I contacted both companies neither wanted to know.
haidfitch

Rather pay the tiny extra and go direct through Hermes for the £50 … Rather pay the tiny extra and go direct through Hermes for the £50 complimentary cover.



It's not tiny though is it, it's 44p, or 56p if you're prepaying. So that's a 25% price difference, which is effectively your insurance premium.

Fine if your items are valued at £50, not great if your items are valued around £5.

Almost all big ebay sellers will have RM 24/48 accounts, and they don't get ANY compensation on those either. You've just got to play the stats... put it this way, send 1000 parcels and save £560, you can afford for 112 items to go missing before it costs you.

That doesn't take into account the service quality and the impact on your customers though, agreed...and that's one reason I've gone for RM business account, amongst other benefits like weight averaging etc.

Anyway...it's a good option, cold for some, hot for others.
Thanks. It's useful for cheap items
As a Postie these threads usually get avoided by myself for fear of blood boil and ill informed comments.
However i am willing to contribute.
First of can we make a CLEAR distinction that The Post Office and Royal Mail are two DIFFERENT companies.
We constantly get compared to courier companies who are out solely with "parcels", Royal Mail posties have parcels and usually around 600+ houses of letters to deliver.
Royal Mail posties are also paid by the hour, and in turn can if they see fit leave a something for you card because in "most" cases unless your rural your usually not too far from a depot to collect, or choose a FREE redelivery (yes other companies charge for this).
The reason the vast majority of couriers, ie Yodel, Whistl, Hermes etc all door step items (to the annoyance of many of their customers) is quite simply because they get paid PER parcel, and if they take it back they still don't get paid for it till they deliver it, as most of the couriers depots are in industrial estates it's not ideal to take customers parcels back if their not home, but that's a fine line with customers as many are grateful with parcels being left in their disused bin, then theirs customer who freak out at the thought of parcels being left in such a place.
Most of these couriers employ people who are seasonal and are never able to be held accountable for the issues they cause customers because they are not employed directly with them, from a security point of view I have seen many use their own personal cars with all the parcels piled up to the roof in the back seat, all in plain sight for anyone to see.

Royal Mail has been around for many years, and is the easy target in most cases, because it's the most well known brand and the one that most of us see on a daily basis, it also has a wealth of local knowledge of the entire United Kingdom as it's been delivering to it for so long, it's critical Royal Mail move with the times and use the tech that the new couriers are implementing,but this combined with that local knowledge is the key in my mind.

Perhaps a biased view from myself and there will always be comments from others saying my postie does this and that......just my two cents.
Edited by: "herby247" 1st Mar 2015
adam4007

Plus post office sucks. Standing in a que for 10 minutes until you get to … Plus post office sucks. Standing in a que for 10 minutes until you get to a grumpy guy who says what's in the package. Is there a battery in it. You know it's not insured for much bla bla bla And you can't even park near one. Rant over.



postoffice.co.uk/dro…ice

Bit of hassle to sign up (about the usual time you'd spent to que once
Thanks to some guy here to told me about this but can't remember username.

I don't have to do any of the rubbish mentioned there, just leave my stuff on the counter and go, no interaction and no queing needed.
Edited by: "robo989" 1st Mar 2015
parcel2go is a rip off avoid , go direct £50 compensation too
herby247

or choose a FREE redelivery (yes other companies charge for this).



Not many, most couriers i've used will try up to 3 times to redeliver without any cost.

The one gripe i do have about Royal Mail is when the sender hasn't paid enough postage and they charge £1 admin fee.... people make mistakes, extra £1 is a joke

Edited by: "Jace_Phoenix" 1st Mar 2015
cant fault myhermes, over 200+ packages sent&received in last year and not 1 has gone missing, also my local delivery driver is really awesome. I would send with royalmail IF they werent money grabbing ****, the only time i send with royalmail is when I need next day recorded delivery for a bit more valuable items.
slimmyfan1

Sent 100 parcels in the last 2 years, no problems. Maybe I get lucky.



We send 100 a day with them through work, if not more.

You wouldn't beleive the stories I could tell you about where they leave the parcels for customers (when a signature isn't required) and the condition they turn up in.
jayjayuk1234

Not many, most couriers i've used will try up to 3 times to redeliver … Not many, most couriers i've used will try up to 3 times to redeliver without any cost.The one gripe i do have about Royal Mail is when the sender hasn't paid enough postage and they charge £1 admin fee.... people make mistakes



Agreed they do..(but Royal Mail is now a private company).....part of my job is to hand write that little grey card to inform each customer their item has been underpaid, so when people asked me at christmas why they have to pay £1.11 for the incorrect stamp, or £1.53 on a letter without a stamp i kindly inform them that £1 handling fee goes towards all the time involved in writing out the 80+ a day underpaid items.
It may seem excessive, but if you think about the amount of items without postage over a year, if they were to "just let them be delivered" it basically means giving something for nothing.
PS.....the customs items that come from items outside of the EU over £15, are surcharged by HM Customs, Royal Mail add the £8 handling fee.
herby247

As a Postie these threads usually get avoided by myself for fear of blood … As a Postie these threads usually get avoided by myself for fear of blood boil and ill informed comments.However i am willing to contribute.First of can we make a CLEAR distinction that The Post Office and Royal Mail are two DIFFERENT companies.We constantly get compared to courier companies who are out solely with "parcels", Royal Mail posties have parcels and usually around 600+ houses of letters to deliver.Royal Mail posties are also paid by the hour, and in turn can if they see fit leave a something for you card because in "most" cases unless your rural your usually not too far from a depot to collect, or choose a FREE redelivery (yes other companies charge for this).The reason the vast majority of couriers, ie Yodel, Whistl, Hermes etc all door step items (to the annoyance of many of their customers) is quite simply because they get paid PER parcel, and if they take it back they still don't get paid for it till they deliver it, as most of the couriers depots are in industrial estates it's not ideal to take customers parcels back if their not home, but that's a fine line with customers as many are grateful with parcels being left in their disused bin, then theirs customer who freak out at the thought of parcels being left in such a place.Most of these couriers employ people who are seasonal and are never able to be held accountable for the issues they cause customers because they are not employed directly with them, from a security point of view I have seen many use their own personal cars with all the parcels piled up to the roof in the back seat, all in plain sight for anyone to see.Royal Mail has been around for many years, and is the easy target in most cases, because it's the most well known brand and the one that most of us see on a daily basis, it also has a wealth of local knowledge of the entire United Kingdom as it's been delivering to it for so long, it's critical Royal Mail move with the times and use the tech that the new couriers are implementing,but this combined with that local knowledge is the key in my mind.Perhaps a biased view from myself and there will always be comments from others saying my postie does this and that......just my two cents.



A bit biased but mostly true.
Except...

1. Couriers don't charge for a 2nd attempt or even a 3rd attempt, whereas Royal Mail usually won't even make a 2nd attempt these days so you've got that back to front.
2. Royal Mail delivering letters hasn't got anything to do with me if I'm sending a parcel.
3. Couriers do get paid per parcel when they are on zero hours contracts, or the special ones to weasil out of paying proper wages. The ones on contracts though don't get paid per parcel but do have strict targets.
4. Good couriers leave parcels with neighbours instead of a rubbish bin from my experience.
5. Claiming compensation with Royal Mail is a nightmare and harder than any courier. Also, Royal Mail don't pay the sold item value but the price you paid for the item for any loss from a business seller on ebay - This is disgraceful.
6. Tracking of Royal Mail Signed For Items doesn't exist and is only tracked at point of postage and point of delivery. To which many posties don't bother getting a signature. Royal Mail "Tracked" can only be used by high volume customers - VERY high volume. Special Delivery is generally overpriced and a middle tier service is needed.

Can't fault Special Delivery for small high value items though would be the exception on that.
Regardless claiming for loss is much easier with ANY courier provided you haven't send a non compensation item and can usually be done without any physical sending of documents.

I recently had to make a claim for a lost Royal Mail signed for item sold on ebay and I needed to send approximately 25 pages of documentation including the actual claim form for "full evidence"

Paypal invoice, original invoice I paid, ebay listing, ebay order page showing delivery address, printout of tracking query, then had to contact Royal Mail for a claims number which had to be added to claim document, then post it all off to royal mail.

Couriers will just pay up on demonstration of one of those and they don't need to be physically posted.

Royal Mail then take 30 days to resolve.
Edited by: "robo989" 1st Mar 2015
herby247

Agreed they do..(but Royal Mail is now a private company).....part of my … Agreed they do..(but Royal Mail is now a private company).....part of my job is to hand write that little grey card to inform each customer their item has been underpaid, so when people asked me at christmas why they have to pay £1.11 for the incorrect stamp, or £1.53 on a letter without a stamp i kindly inform them that £1 handling fee goes towards all the time involved in writing out the 80+ a day underpaid items.It may seem excessive, but if you think about the amount of items without postage over a year, if they were to "just let them be delivered" it basically means giving something for nothing.PS.....the customs items that come from items outside of the EU over £15, are surcharged by HM Customs, Royal Mail add the £8 handling fee.



Yeah, thats another thing, didn't used to be a card, the postie would knock and grab the money from you, no £1 admin fee either, the personal service that was once there is gone.

Public service now as you say, a private company that will try anything to make money

I;m amazed people still use them for parcels, overpriced
Edited by: "Jace_Phoenix" 1st Mar 2015

Comment

Shaggy_Dog

Even if it were free to send items I still wouldn't use MyHermes...

It was till last week with p2g
teddyp1cker

Hermes is great. Sent out hundreds of parcels without a single issue

+1 same for me :-)
But this price is had been ages ago! Where is the deal?
Although hermes is the best courier i have ever used and i have sent loads of parcels without any problem
I used them for my for ebay and had no problems at all.

i dont understand what you are all going on about. every parcel i have sent comes with a free 50 comp ?
Hermes for me any day over RM. I used to send all parcels via RM then took the gamble with myHermes and dozens of deliveries later not one misplaced item. Majority of those complaining about Hermes are obviously RM employees who are now getting choked out by competition from likes of myHermes - **** them!

RM dominated the delivery market for too long shafting customers along the way because there was no other competition, well I've zero sympathy for you and the sooner you're on the rock and roll the better.
Don't think I've had a myhermes parcel arrive with a simple notification of a door knock!

Always stumbled on the box left by the door or gate with a "we tried to deliver" card on it.
I'll never be able to trust em to deliver anything for me.
_g_

Much less likely to have lost/stolen items with myhermes than royal mail … Much less likely to have lost/stolen items with myhermes than royal mail in my experience.Less hassle to make a claim too.

you'll just get a sorry no money back though

Comment

thomas25

you'll just get a sorry no money back though

Wrong there, I made a claim. Very easy. Gave them eBay item number, I filled in a claim for online that took 5 minutes and I had my money after 7 days.

Comment

adam4007

CommentWrong there, I made a claim. Very easy. Gave them eBay item … CommentWrong there, I made a claim. Very easy. Gave them eBay item number, I filled in a claim for online that took 5 minutes and I had my money after 7 days.



I'm talking about myhermes.

Have just had exactly the same experience as you with Royal Mail when a ebay item I sent by recorded delivery failed to be delivered.

A most frustrating experience and time consuming...I live in hope that I will get the full £50 compensation for an item I sold on ebay for £55.

Talking of signed for delivery ..I have had quite a few experiences of delivery having been made without my signature.


robo989

A bit biased but mostly true.Except...1. Couriers don't charge for a 2nd … A bit biased but mostly true.Except...1. Couriers don't charge for a 2nd attempt or even a 3rd attempt, whereas Royal Mail usually won't even make a 2nd attempt these days so you've got that back to front.2. Royal Mail delivering letters hasn't got anything to do with me if I'm sending a parcel.3. Couriers do get paid per parcel when they are on zero hours contracts, or the special ones to weasil out of paying proper wages. The ones on contracts though don't get paid per parcel but do have strict targets.4. Good couriers leave parcels with neighbours instead of a rubbish bin from my experience.5. Claiming compensation with Royal Mail is a nightmare and harder than any courier. Also, Royal Mail don't pay the sold item value but the price you paid for the item for any loss from a business seller on ebay - This is disgraceful.6. Tracking of Royal Mail Signed For Items doesn't exist and is only tracked at point of postage and point of delivery. To which many posties don't bother getting a signature. Royal Mail "Tracked" can only be used by high volume customers - VERY high volume. Special Delivery is generally overpriced and a middle tier service is needed.Can't fault Special Delivery for small high value items though would be the exception on that.Regardless claiming for loss is much easier with ANY courier provided you haven't send a non compensation item and can usually be done without any physical sending of documents.I recently had to make a claim for a lost Royal Mail signed for item sold on ebay and I needed to send approximately 25 pages of documentation including the actual claim form for "full evidence"Paypal invoice, original invoice I paid, ebay listing, ebay order page showing delivery address, printout of tracking query, then had to contact Royal Mail for a claims number which had to be added to claim document, then post it all off to royal mail.Couriers will just pay up on demonstration of one of those and they don't need to be physically posted.Royal Mail then take 30 days to resolve.


Hermes are a rubbish parcel company. I've given them a number of second chances and they've disappointed me every time.
smokingplunger

My Hermes are one of the worst courier companies I've ever dealt with. … My Hermes are one of the worst courier companies I've ever dealt with. Use them at your own risk



Agreed. I have dealt with all courier companies, both as sender and buyer, and in both instances My Hermes takes the prize as THE WORST, most unreliable, slowest courier company there is.
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