Are they always american accounts?
These are as rare as hens teeth!
I had a moan after about 5years of being with them with plex plus, they never responded so I cancelled the plus then about 5-6months later I got a lifetime code
Try unsubscribing. I had the same offer and had never subscribed to Plex before, only used the free service.
Great product, don't use much premium capability but don't mind supporting the project. Gets heat from me.