Plusnet customers (and anyone else out of contract) - brief window of opportunity to switch penalty-free: Unlimited Fibre BT Infinity 1 + Weekend Calls £10pm + line rental (£314 vouchers and cashback)
42°Expired

Plusnet customers (and anyone else out of contract) - brief window of opportunity to switch penalty-free: Unlimited Fibre BT Infinity 1 + Weekend Calls £10pm + line rental (£314 vouchers and cashback)

139
Found 31st Jul 2015
This deal is available to anyone, but could be particularly useful to Plusnet customers who have received an email recently containing the following:

"But even we have to raise our prices from time to time, so on 2nd September 2015, we're making some changes to our home phone pricing and call charges. The cost of our monthly line rental will increase to £16.99 a month, and you can see the changes listed below.

What happens next?
We hope you're happy with Plusnet's award-winning products and services, but if you do decide to leave because of these changes, we won't apply any early termination charges. All we ask is that you tell us within 30 days of getting this email and give us 14 days' notice.^ The changes will come into effect from 2nd September 2015, and you don't need to do a thing. You'll see the new charges on your first bill after that date."

You've probably received this email - and if so you can leave your contract free of any penalties. Anyone else can also take up the deal too.

BT have a particularly good offer on at the moment:

Unlimited BT Infinity 1 + Weekend Calls
38Mb fibre, unlimited usage - £10 pm (£23 pm after 12 months)
TV + BT Sport

The beauty of this is, though, the £125 Sainsbury's Gift Card and the £189 Topcashback - £314 altogether for a bargain £10pm Fibre connection, with free weekend calls (though you will need to pay the usual line rental on top).

You must go through TCB to get this deal - which is pretty much unbeatable for Plusnet customers able to break their contracts penalty-free. And for a lot of other people too.

Quidco offers similar cashback.

Bear in mind also that Plusnet now restrict the upload speed on their basic fibre package to just 1.9Mb.

139 Comments

Why would I ? Even with the £125 bribe my PlusNet including line rental ,fibre broadband , anytime calls and all the BT Sport channels is cheaper ! Do your sums

Original Poster

This deal works particularly well for Plusnet customers able to get out of their contracts without penalty because of the recent price increases.

Works equally well, though, for anybody else wanting to switch to an unlimited fibre deal at £10 pm with £282.50 'freebies' to come back.

Must go through TCB with a browser clear of cookies, though to be sure of cashback.

Original Poster

rogparki

Why would I ? Even with the £125 bribe my PlusNet including line rental … Why would I ? Even with the £125 bribe my PlusNet including line rental ,fibre broadband , anytime calls and all the BT Sport channels is cheaper ! Do your sums


Cheaper than £10pm for fibre? You're very fortunate - stick with it. Not possible to get that now - and Plusnet restrict the upload speed to 1.9Mb on their basic fibre now, too. (BTW - the bribe is £282 and the basic fibre package with Plusnet is now £14.99 + line rental)
Edited by: "Newbold" 31st Jul 2015

Newbold

Cheaper than £10pm for fibre? You're very fortunate - stick with it. … Cheaper than £10pm for fibre? You're very fortunate - stick with it. Not possible to get that now - and Plusnet restrict the upload speed to 1.9Mb on their basic fibre now, too.


Err - No they don't - 35mb for me ,always has been .

rogparki

Err - No they don't - 35mb for me ,always has been .



UPload

jase.2

UPload


OK 6.2 Mb Upload , again always has been . But I take it it would depend on where you live . Only got 27mbs Download and 2.6 mbs Upload when I was paying far more with BT, same line
Edited by: "rogparki" 31st Jul 2015

Has anyone actually gone through TCB and through BT to get this offer? I tried earlier (3 times) and each time I select the £10 p/mth option when I get through to the final order details it states £15 p/mth? I cant get hold of BT as their lines are v.busy!

any one know what BT's upload speed is with the 38 Mb unlimited package is ? Also how far in advance can you buy/book this ?

Original Poster

taiko

any one know what BT's upload speed is with the 38 Mb unlimited package … any one know what BT's upload speed is with the 38 Mb unlimited package is ? Also how far in advance can you buy/book this ?


Upload 10Mb - not sure how far in advance you can book it.

taiko

any one know what BT's upload speed is with the 38 Mb unlimited package … any one know what BT's upload speed is with the 38 Mb unlimited package is ? Also how far in advance can you buy/book this ?


Depends on your area (for both questions) Go onto the USwitch Broadband speed checker to check what your neighbours are getting from different companies uswitch.com/bro…st/ .

I re-negotiated my contract with Plusnet and got offered 2 years free fibre just pay line rental a bargain...

I have the fibre unlimited package with Plusnet, I wouldn't switch as very happy with service. Just a quick question, how do I get BT Sports with them and what is the cost? Thanks

Original Poster

rogparki

OK 6.2 Mb Upload , again always has been . But I take it it would depend … OK 6.2 Mb Upload , again always has been . But I take it it would depend on where you live . Only got 27mbs Download and 2.6 mbs Upload when I was paying far more with BT, same line


It's not so much where you live as when you took out the Plusnet contract. From June 2015 they restricted the U/L to 1.9Mb on all new contracts for the 40Mb product. And that's the reason I'm leaving them. Even their customer service people aren't always aware of the change and a lot of people are being caught out. It's pretty well hidden on the website.

I asked as I thought maybe they decreased it cos it was lower tier service ,used to have full 76/16 up from BT before.

rogparki

Depends on your area (for both questions) Go onto the USwitch Broadband … Depends on your area (for both questions) Go onto the USwitch Broadband speed checker to check what your neighbours are getting from different companies http://www.uswitch.com/broadband/speedtest/ .


Newbold

It's not so much where you live as when you took out the Plusnet … It's not so much where you live as when you took out the Plusnet contract. From June 2015 they restricted the U/L to 1.9Mb on all new contracts for the 40Mb product. And that's the reason I'm leaving them. Even their customer service people aren't always aware of the change and a lot of people are being caught out. It's pretty well hidden on the website.


If that's true ( I don't know) then people currently on PlusNet would be bonkers to switch " A Golden Opportunity " - NOT-as your post suggests !

Original Poster

Here's the Plusnet detail which they very carefully hide away:

Unlimited Fibre Broadband 40Mb download
Up to 38Mb download speeds†
Up to 1.9Mb upload speeds
Wireless router included
Award-winning support 365 days a year, either online or over the phone. It's free to call from any UK landline or mobile.

Original Poster

rogparki

If that's true ( I don't know) then people currently on PlusNet would be … If that's true ( I don't know) then people currently on PlusNet would be bonkers to switch " A Golden Opportunity " - NOT-as your post suggests !


It depends what you're switching from and to - if you want to move to fibre within Plusnet you'd be restricting yourself to 1.9Mb upload on their £14.99 package. And their £19.99 package isn't available everywhere - it depends on where you live.

If however you switch from Plusnet to BT you get a proper upload speed at £10pm - and £282.50 back!

Original Poster

cpandk

Has anyone actually gone through TCB and through BT to get this offer? I … Has anyone actually gone through TCB and through BT to get this offer? I tried earlier (3 times) and each time I select the £10 p/mth option when I get through to the final order details it states £15 p/mth? I cant get hold of BT as their lines are v.busy!


Are you going through this TCB link:

BT Broadband + Calls
Also a £125 Sainsbury's voucher!

This could be interesting. I wonder what the BT definition of a new customer is. I migrated from BT Infinity Plus to Plusnet in May. If I ditch Plusnet and move back to BT will I still be in line for all the new customer goodies - ie voucher and cashback? I suppose I'd still have to pay the Infinity activation fee of £35 and the Home Hub delivery charge of £6.95, but it's on a 12 month contract, as opposed to the 18 month contract I've got with Plusnet. Must do some sums. But it all depends on whether BT thinks I'm a new customer. Any ideas?

Yeah but BT?

I prepaid 12 months line rental to PlusNet....can I still use this price rise to break my contract ?

terriclarkfan

I prepaid 12 months line rental to PlusNet....can I still use this price … I prepaid 12 months line rental to PlusNet....can I still use this price rise to break my contract ?


I am the same, they will not refund this, its in the T&C but you can still exit.

exexpat

Yeah but BT?



Exactly!

Moved from BT to Plusnet 9 months ago because of poor customer service at BT. For me unlimited 38Mb fibre and phone has been cheaper than BT and no problems with service. Mind you BT owns Plusnet. I think BT prices are higher because they have to fund BT sport. Obviously if switching you can get good cash back deals like this. When my contract ends with Plusnet in 9 months I will see what is about then.

Original Poster

TiptreeJam

Moved from BT to Plusnet 9 months ago because of poor customer service at … Moved from BT to Plusnet 9 months ago because of poor customer service at BT. For me unlimited 38Mb fibre and phone has been cheaper than BT and no problems with service. Mind you BT owns Plusnet. I think BT prices are higher because they have to fund BT sport. Obviously if switching you can get good cash back deals like this. When my contract ends with Plusnet in 9 months I will see what is about then.


Some fair points there. I've been relatively content with Plusnet, but their upload speed on the basic fibre package (the only one I can get here) has been cut back to a ridiculous level at 1.9Mb, hacking off a lot of their customers.

I might go back in a year's time (and get yet another router and another load of cashback) if they're relented on the upload speed by then - which I reckon they'll be forced to do.

Speeds with BT on our 65mbps fibre line have been shocking recently, it's not the line. Just told bt to stick it & joining plus net 6 months totally free then £17 a month or so at which point I'll upgrade it to the higher rate fibre again

I cancelled with plusnet the other night... I'd only joined in February and had already been rewarded my cashback... now I've gone to Bt and the new cashback has been tracked with tcb...

Did that email go out to everyone with Plusnet, if so what's the deadline for cancelling? You've just made me realise I've changed email address recently and forgot to update it on my account with them...

IndianaBlues

Did that email go out to everyone with Plusnet, if so what's the deadline … Did that email go out to everyone with Plusnet, if so what's the deadline for cancelling? You've just made me realise I've changed email address recently and forgot to update it on my account with them...


I got my email on 22 July - here is an extract -

We hope you're happy with Plusnet's award-winning products and services, but if you do decide to leave because of these changes, we won't apply any early termination charges. All we ask is that you tell us within 30 days of getting this email and give us 14 days' notice.^ The changes will come into effect from 2nd September 2015, and you don't need to do a thing. You'll see the new charges on your first bill after that date.

Can I take up this deal if I just left BT 2 months ago to join plusnet?

I notice that the BT site has similar price rises mentioned, but still worth it for the TCB and Sainsburys voucher. If I downgrade from 76mb to 38mb download speeds am I likely to notice it? I'd guess maximum concurrent usage is the TV running Sky On Demand, a work VPN and mobiles connected...

IndianaBlues

I notice that the BT site has similar price rises mentioned, but still … I notice that the BT site has similar price rises mentioned, but still worth it for the TCB and Sainsburys voucher. If I downgrade from 76mb to 38mb download speeds am I likely to notice it? I'd guess maximum concurrent usage is the TV running Sky On Demand, a work VPN and mobiles connected...



​it depends what speed you currently get.

Pity the deal isn't for the maximum fibre speed

I'd like to switch to BT just to get a better wifi router

mikeydalby

I cancelled with plusnet the other night... I'd only joined in February … I cancelled with plusnet the other night... I'd only joined in February and had already been rewarded my cashback... now I've gone to Bt and the new cashback has been tracked with tcb...



Did you call Plusnet by phone? Or is there an email link to cancel? And at what stage do they give you a MAC?

I've just called and cancelled, was told no need for a MAC if I'm going to BT. However, trying to order the package highlighted in the OP midway through the order process the price changes from £10 to £15, has anyone else had that?

EDIT: Also, the "free for 12 months" HD pack for BT Sports seems to disappear and then come back as a £4 a month option...
Edited by: "IndianaBlues" 1st Aug 2015

Newbold

Cheaper than £10pm for fibre? You're very fortunate - stick with it. … Cheaper than £10pm for fibre? You're very fortunate - stick with it. Not possible to get that now - and Plusnet restrict the upload speed to 1.9Mb on their basic fibre now, too. (BTW - the bribe is £282 and the basic fibre package with Plusnet is now £14.99 + line rental)


Upload is 20mb for me on a 38mb download package, however you are correct in a sens as new customers taking the 38mb will only get 2mb upload.

IndianaBlues

I've just called and cancelled, was told no need for a MAC if I'm going … I've just called and cancelled, was told no need for a MAC if I'm going to BT. However, trying to order the package highlighted in the OP midway through the order process the price changes from £10 to £15, has anyone else had that?



I also had the £15 problem with TopCashBack ... when TopCashBack opens the BT product page if you click on the Infinity 1 £10 offer, on that page, it will keep showing £15/month after checking details, what you need to do is let TCB open the page then navigate (in the TCB/BTpage - else no cashback) to broadband products and order Infinity 1 £10/month from there - it will then show £10 in the order confirmation details.

hukdplan

I also had the £15 problem with TopCashBack ... when TopCashBack opens … I also had the £15 problem with TopCashBack ... when TopCashBack opens the BT product page if you click on the Infinity 1 £10 offer, on that page, it will keep showing £15/month after checking details, what you need to do is let TCB open the page then navigate (in the TCB/BTpage - else no cashback) to broadband products and order Infinity 1 £10/month from there - it will then show £10 in the order confirmation details.


Thanks - ended up going through Quidco instead...hopefully it tracked. Also, if you order the Starter TV pack for £0 a month, for a £14 activation charge you can get free BT Sport, a free HD pack (although as I said that seems to go walkies during the ordering process, I'll call and get that fixed once the Quidco has been paid ) and hopefully it'll track as Broadband + Phone + TV which is £180 on Quidco

Edit: Quidco just tracked at £180
Edited by: "IndianaBlues" 1st Aug 2015

I hope I'm wrong...

Isn't the TCB discount for the normal Broadband only, not the fibre?

tig

I hope I'm wrong...Isn't the TCB discount for the normal Broadband only, … I hope I'm wrong...Isn't the TCB discount for the normal Broadband only, not the fibre?



They used to have separate Infinity and ADSL cashbacks but I think they've consolidated to one type of cashback. I have ordered Infinity four times over the last two days using TCB (described as BT Broadband plus calls) each time the £157 has tracked and been displayed as "pending".
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