Plusnet fibre 38mb £19.15 after £70 topcashback usually £24.99 - £299.88 total
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Plusnet fibre 38mb £19.15 after £70 topcashback usually £24.99 - £299.88 total

52
Found 2nd Oct
I've been looking for fibre recently and have just come across the £24.99 no setup fee 12 month contract with Plusnet and found there's £70 cashback too, bringing it down to £19.15.

There's also a 76mb connection for £29.99 which has £85 top cashback bringing it down to £22.90 however for me the fastest speed was only 40mb because of my area so took the 38mb instead.

52 Comments

Been with Plusnet about six months, great company, any problems soon resolved, use their, (EE) mobile too, great price and solid signal. Only downside is their routers not so good, reconfiguered the old BT hub and the wireless signal is far better. BT must keep a hold on its top speed offers for pure BT customers, they could guarantee me 76 meg on Infinity 2 but Plusnets top speed was only 42 meg so opted for the 38 package, think unless you live in a big town thats all you will get. Great price.

I just left PlusNet. They didn't honour the cashback advertised on their website. They claimed that the £70 cheque had been sent and had been cashed in. But in fact i dint receive it at all. Been waiting for the cheque arrival for more than 6 months. They just ignored me when I chase for clarification when and how the cheque have been cashed in if I didn't receive it. They just said the marketing team cannot provide further information.

So nothing I can do except leaving this poor company as soon as my broadband contract end.

How do you get the cashback option?

Great option but I'm confused as to why we have to pay the first month broadband when the earliest I can schedule an engineer is in 2-3 weeks time? Will my 12 months start from when the broadband is installed?

I recently renegotiated my contract. Now paying £25/month for 76Mb Fibre (price matched Vodafone at the time).
They had to send out a £50 cheque as part of the cashback to effectively match the above mentioned offer but that was received within a few days.

No issues with them whatsoever. Speeds are great at all hours (unlike Virgin). We're regularly eating through a minimum of 1-2TB/month.
I have no experience with the router they provide as that gets changed out for an aftermarket one within minutes of installation.

moorjock1 h, 19 m ago

Been with Plusnet about six months, great company, any problems soon …Been with Plusnet about six months, great company, any problems soon resolved, use their, (EE) mobile too, great price and solid signal. Only downside is their routers not so good, reconfiguered the old BT hub and the wireless signal is far better. BT must keep a hold on its top speed offers for pure BT customers, they could guarantee me 76 meg on Infinity 2 but Plusnets top speed was only 42 meg so opted for the 38 package, think unless you live in a big town thats all you will get. Great price.



I've got one of the latest bt smart hubs and am thinking of joining Plusnet. Was it easy to reconfigure please?
Edited by: "neilc" 2nd Oct

Does this include free phone calls?

What happens after the term of the contract, does the price go up?

What real world speedtest.net speeds have people been getting on wireless?
Edited by: "Picard123" 2nd Oct

everyone mention`s the Download speed but nothing on the upload speed,

so what is the upload speed on this package?

neilc18 m ago

I've got one of the latest bt smart hubs and am thinking of joining …I've got one of the latest bt smart hubs and am thinking of joining Plusnet. Was it easy to reconfigure please?

would like to know how to do this too

Voted hot as I never had a problem with plusnet when I had them for broadband

Seems good although previous terrible experience with plusnet. Prob time for another go as I've just past my broadband renewal?

chasolo2 h, 36 m ago

would like to know how to do this too


I'm with Plusnet and have bren using a BT Smart Hub, with no problems on their 76Mb service. I found this post, by someone on Plusnet's forums, very useful in setting it up:
community.plus.net/t5/…464h

ws0077 h, 41 m ago

everyone mention`s the Download speed but nothing on the upload speed,so …everyone mention`s the Download speed but nothing on the upload speed,so what is the upload speed on this package?


It's 38/10, 76/20
Edited by: "Thar" 3rd Oct

Original Poster

I thought I'd just add too, if you want you can achieve the same price without cashback by taking out the line rental saver! I only opted not to as last time I did that when I joined BT and it meant I couldn't leave when they changed the prices, else is loose out.

Original Poster

Picard1237 h, 56 m ago

Does this include free phone calls?What happens after the term of the …Does this include free phone calls?What happens after the term of the contract, does the price go up?What real world speedtest.net speeds have people been getting on wireless?


It doesn't include free calls as far as I saw, however, I didn't check as we never use I it anyway lol


After the contract ends, it goes up to £32.99 a month

Original Poster

Zelnaga8 h, 7 m ago

Great option but I'm confused as to why we have to pay the first month …Great option but I'm confused as to why we have to pay the first month broadband when the earliest I can schedule an engineer is in 2-3 weeks time? Will my 12 months start from when the broadband is installed?


I noticed this too, but can only assume that we pay in advance instead on in arrears as it definitely said no setup fees and 12 month contract

Original Poster

moorjock9 h, 26 m ago

Been with Plusnet about six months, great company, any problems soon …Been with Plusnet about six months, great company, any problems soon resolved, use their, (EE) mobile too, great price and solid signal. Only downside is their routers not so good, reconfiguered the old BT hub and the wireless signal is far better. BT must keep a hold on its top speed offers for pure BT customers, they could guarantee me 76 meg on Infinity 2 but Plusnets top speed was only 42 meg so opted for the 38 package, think unless you live in a big town thats all you will get. Great price.

Exactly the same here, 42mb on 76mb connection or 34mb on the 38mb line. BT have me 42mb all the time for similar price but aren't offering any kind of retention deal, even when Vodafone were offering £24 for 76mb, they didn't even blink just a flat £32 a month.

I'm planning on using my BT router instead too sure to reviews. Did you just use the BT one in router mode or did you use it in modem mode?

Estimated speed: 6 - 14mb... what the **** I'm on 50mb with BT right now.

Original Poster

ValueForMoney1 m ago

Estimated speed: 6 - 14mb... what the **** I'm on 50mb with BT right now.

You sure you selected fibre, send of as that sued is lower than fibre guarantees. I get 34mb and 31mb guaranteed. Yours sound like general adls speed

I tried this but while I see the £29.99 price on click-through, it then increases to £37 odd once in the contract stage. Not sure why, maybe as I was a previous customer back in 2014.

Original Poster

That's interesting, just had an email from BT to say they'll be rebating me £4 and charging me £65 for equipment!! All because I've chosen switchover date a couple of days before end of the month. This is after I'd already phoned them and they said I would get any charge If I changed to another as I will have already paid the last month. So I'll be giving them a call later...

liamwheldon10 m ago

That's interesting, just had an email from BT to say they'll be rebating …That's interesting, just had an email from BT to say they'll be rebating me £4 and charging me £65 for equipment!! All because I've chosen switchover date a couple of days before end of the month. This is after I'd already phoned them and they said I would get any charge If I changed to another as I will have already paid the last month. So I'll be giving them a call later...


I'm guessing the £65 is the charge for not returning their router.

Cashback not guaranteed.
Edited by: "Madchester" 3rd Oct

liamwheldon47 m ago

That's interesting, just had an email from BT to say they'll be rebating …That's interesting, just had an email from BT to say they'll be rebating me £4 and charging me £65 for equipment!! All because I've chosen switchover date a couple of days before end of the month. This is after I'd already phoned them and they said I would get any charge If I changed to another as I will have already paid the last month. So I'll be giving them a call later...



Your new provider will likely cover these charges , someone came up with a thread on here recently ... I'll have a quick search for it now for you.

Here it is , only seems to apply when switching to EE ,SKY and BT ........

hotukdeals.com/dea…393
Edited by: "rooney10" 3rd Oct

liamwheldon51 m ago

That's interesting, just had an email from BT to say they'll be rebating …That's interesting, just had an email from BT to say they'll be rebating me £4 and charging me £65 for equipment!! All because I've chosen switchover date a couple of days before end of the month. This is after I'd already phoned them and they said I would get any charge If I changed to another as I will have already paid the last month. So I'll be giving them a call later...



If you are not able to get Early termination Fees refunded by your new supplier (check with them first , preferably with written proof) then is it possible to amend your switch date at this stage to avoid the charge ?

I signed up for this package in June when it was £50 cashback through TCB. There was an error on Plusnet's part where they cancelled everyone's cashback by mistake, but I raised a ticket on TCB and ended up getting it back pretty quickly. Had no issues with the internet at all in the nearly 4 months we've had it.

Has anyone managed to get this to work ? I tried signing up for this deal 3 times yesterday, and the Plusnet website screws up after you enter your Direct debit details with the very helpful "Something Went Wrong!" Grrrr

I took this deal on Sunday, paid line rental upfront, if cashback pays out it should come to £20.40 monthly.

if anyone is a member already PM your username and I'll enter it so you receive a reward, you have 5 minutes!

I just moved from PlusNet to SKY Fibre Broadband up to 38Mbps for ONLY £16 plus Line Rental! Check out my deal post!

MilkShaykh1 h, 45 m ago

I just moved from PlusNet to SKY Fibre Broadband up to 38Mbps for ONLY £16 …I just moved from PlusNet to SKY Fibre Broadband up to 38Mbps for ONLY £16 plus Line Rental! Check out my deal post!


Erm. No. This is inc. Line rental. Your deal is Baaaaad.

liamwheldon7 h, 15 m ago

That's interesting, just had an email from BT to say they'll be rebating …That's interesting, just had an email from BT to say they'll be rebating me £4 and charging me £65 for equipment!! All because I've chosen switchover date a couple of days before end of the month. This is after I'd already phoned them and they said I would get any charge If I changed to another as I will have already paid the last month. So I'll be giving them a call later...


Just tell them to send you a pre-paid label and box to send their equipment back and they can have it. New provider will be sending out their own modem/router anyway. Even if you want to keep the BT Hub just call their bluff and tell them they can have it back

I thought plusnet updated their deals every Wednesday but they still say seven days left to run.

Also if you take the 12 month contract and decide to take the TV package from them afterwards which runs for 18 how do they work that out.

They used to give you a discount for taking 18 months but the price seems to be higher

liamwheldon9 h, 7 m ago

Exactly the same here, 42mb on 76mb connection or 34mb on the 38mb line. …Exactly the same here, 42mb on 76mb connection or 34mb on the 38mb line. BT have me 42mb all the time for similar price but aren't offering any kind of retention deal, even when Vodafone were offering £24 for 76mb, they didn't even blink just a flat £32 a month.I'm planning on using my BT router instead too sure to reviews. Did you just use the BT one in router mode or did you use it in modem mode?


It cost me to leave BT, i just gave up arguing with their call centre staff refusing to put me through to a supervisor and telling me lies about so many things, They even refused to believe i had a hub 5 as they said i was sent a smart hub, then when they checked my settings they accused me of swapping my new hub for an older one ! Why?? Anyway, the hub 5 works better for wireless range than the Plusnet one, tried using it as a router but using it as modem gave a better signal, the weight difference between the BT and Plusnet version is very different, must be a lot more gubbins in there

neilc17 h, 20 m ago

I've got one of the latest bt smart hubs and am thinking of joining …I've got one of the latest bt smart hubs and am thinking of joining Plusnet. Was it easy to reconfigure please?


Very easy to reconfig, just go to the plusnet router page and copy the settings, then switch on the BT router and replace their settings with the Plusnet ones. i was suprised how easy it was, last time i was with Bt a few years ago, after i left they locked the BT router so it could not be used with another server

Thar9 h, 31 m ago

It's 38/10, 76/20


Upload speed is not as good as BT, they were a solid 6 meg, Plusnet is 3

Thar9 h, 58 m ago

It's 38/10, 76/20


thanks for that info,

some ISP`s do 38/2 76/2 fiber

neilc18 h, 23 m ago

I've got one of the latest bt smart hubs and am thinking of joining …I've got one of the latest bt smart hubs and am thinking of joining Plusnet. Was it easy to reconfigure please?


Yeah real easy. You just plug the cable in. He's just trying to sound cool on the internet.

Well, folks, I'm real tempted. I'm with Virgin at the moment, and have issues at peak times with congestion and issues with ping spikes at all times (due to their flawed modem).

I get a pretty reliable 200 down 15 up, so it really is just down to lost packets and dodgy ping.

I had BT and got 41Mbps down in practice last year, and 6 up. I can live with that. Speed is less important than reliability, even though I'll kinda miss the speed.

But I can't really live with less. So I'm inclined to go back to BT, but I'd really like to give Plusnet a shot.

Are they regularly slower than BT? I would have expected that to be a bit dodgy if BT is wholesaler?
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