Plusnet fibre broadband retention deal £6.66 for 18 months
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Plusnet fibre broadband retention deal £6.66 for 18 months

91
Found 3rd Feb 2015
At the end of my standard broadband with plusnet and spoke Retentions:

Unlimited 38mb fibre
£6.66 for 18 months
Free fibre router, free delivery, no other fees.
Also wrangled £35 cashback (direct from plusnet). This effectively brings it down to £4.72 a month.

They also have one of the best value line rentals. If you pay upfront its £155.88 for the year (works out at £12.99 month).

I used TalkTalks current offer as a comparison which they price matched (£5 for 12 months going up to £10 for 6 months) I then got the £35 cash back by highlighting talktalks £75 love to shop vouchers. Since the line rental is significantly cheaper the overall price match works out.

Also TalkTalk fibre upload speed is only 2mb whereas plusnet is 6-8mb

To be fair the line rental for plusnet includes weekend calls whereas TalkTalk is weekday evenings and weekends.

Personally I've had a good service from plusnet and previous experience with TalkTalk is something I'd never go back to.

Shared Via The HUKD App For Android.

The 12 month up front line rental saver mentioned above for £155.88 (£12.99 per month) does not come with any inclusive calls. You need to add a separate call plan for this, which is an option of either: -

- £2 per month for the Evenings and Weekends plan
- £5 per month for the Anytime plan
- DontRun

91 Comments

useful, my fibre is ending in two months and want to stay but with a cheaper deal

I thought Plusnet's fibre upload speed was closer to 20Mb?
(their lower speed option is an 80/20 but with the download speed capped at 40Mb - I've been looking into them but haven't bitten yet)

no fibre in my local but they still take the money

I am on standard Plusnet broadband. I have been trying for better deal for a few weeks now but only been offered £10pm 24 months 38mb. That's the best they can do.

Someone on MSE mentioned they been offered 78mb for £10pm which was also a good deal. I cannot get it for some reason. Is this something todo with exchange?

Plusnet is a good provider and a good service. I upgraded to fibre and got a good deal with a £50 cashback. Should have received cashback in December ( 30 days after the new agreement was set up), but still waiting. Apparently 'deal' was oversubscribed and marketing department have been overwhelmed in processing all the emails. I'm sure I'll get it eventually, but if you are expecting it immediately, you'll be disappointed. I get between 35-37mb of the recommended 38mb.
Edited by: "jimmydean" 3rd Feb 2015

Might have to try this I'm coming to a end with my currant deal

Original Poster

your right the upload is up to 20gb, the upload speed I stated is what I've been quoted for my line. talktalk upload is limited by them to 2mb

I will say however the use of VPN tends to unlocks your speed. On my standard broadband my line was only meant to get 8mb download but with VPN on I got 10mb???!!?

Original Poster

jimmydean

Plusnet is a good provider and a good service. I upgraded to fibre and … Plusnet is a good provider and a good service. I upgraded to fibre and got a good deal with a £50 cashback. Should have received cashback in December ( 30 days after the new agreement was set up), but still waiting. Apparently 'deal' was oversubscribed and marketing department have been overwhelmed in processing all the emails. I'm sure I'll get it eventually, but if you are expecting it immediately, you'll be disappointed. I get between 35-37mb of the recommended 38mb.



all comes down to distance from local exchange, my line will only take up 48mb ish so paying for the more than the 38mb is a waste of money.

been told that the cash back will come in automatically a month into the contract but guess I'll see!

nahtanoj

all comes down to distance from local exchange, my line will only take … all comes down to distance from local exchange, my line will only take up 48mb ish so paying for the more than the 38mb is a waste of money.been told that the cash back will come in automatically a month into the contract but guess I'll see!


same as me with exchange, but am happy with 38mb service. Was told exactly the same about cashback. Maybe it will get better now they are addressing the issue? Good luck!

I moved to fibre on the 23rd of Jan (previously had ADSL with no problems for just over 12 months), was offered the £9.99 a month deal for 40mb for 24 months. Had nothing but problems since it was installed.

Download speeds dropping from 38mb to anywhere below 10mb. Tried changing channels (1-11), been through most of them now, not much difference. Now also having intermittent dropouts, limited connectivity......one laptop can connect, another can't. Both daughters iPhones wont connect at all. They are sending me another router, hopefully this will solve it.

Was fine with the ADSL connection and router.

Edit - Would like to add that customer service have been very helpful, and I'm still more than happy with the service they provide. Just hope its's a slight glitch!;)
Edited by: "townterrier" 3rd Feb 2015

You need to try a wired connection and see if the issues still happen.

Wireless can be notoriously unreliable and give you random issues. Worth popping on to the forum and posting your problem on there if you haven't already - lots of good advice on there too

Plusnet has 40/20 and 80/20 services. I believe TT has 40/10 max on their lower packages, not sure about their top one

Fibre to the cabinet is distance related(vdsl), just think higher frequency adsl and you got it in a nutshell

Thanks bbdom, have connected to router with ethernet, was fine, although only connected just to test. What I can't understand is the fact that wireless was fine with ADSL, why should it be any different with fibre? Nothing changed in my household....

Will have a look at the forum.

nahtanoj

your right the upload is up to 20gb, the upload speed I stated is what … your right the upload is up to 20gb, the upload speed I stated is what I've been quoted for my line. talktalk upload is limited by them to 2mbI will say however the use of VPN tends to unlocks your speed. On my standard broadband my line was only meant to get 8mb download but with VPN on I got 10mb???!!?



VERY INTERESTING! .. which VPN Softwares/Web Sites do you use please ..... thanx. :-)

Original Poster

amour3k

VERY INTERESTING! .. which VPN Softwares/Web Sites do you use please … VERY INTERESTING! .. which VPN Softwares/Web Sites do you use please ..... thanx. :-)



currently use privateinternetaccess.com

I'm going through hell with plusnet at the moment, I'm on the top fibre package but been getting speeds of 23mb instead of the 66 I normally get, they are finally sending an openreach engineer out after 2 weeks, then there was a problem I had with bt sport through plusnet , they tried to blame my equipment on both issues, in the end they just turned the BT off and on and it worked, they then told me to plug an ethernet straight into the fibre modem and connect without my router, line speed was exactly the same so non of my equipment was causing the problems. My line speed had been fine for the previous 12 months but for those complaining about issues connecting to the router, the one plusnet provide is basically a pile of garbage when it comes to wifi, I originally had my old standard router plugged into an ethernet to get wifi but it meant I had 3 devices just to get internet, went out and brought myself a wireless ac standard asus router for £50 and it worked perfectly fine plugged straight into the openreach modem, I just need a device with an ac capable wifi chip to take full advantage now.

townterrier

I moved to fibre on the 23rd of Jan (previously had ADSL with no problems … I moved to fibre on the 23rd of Jan (previously had ADSL with no problems for just over 12 months), was offered the £9.99 a month deal for 40mb for 24 months. Had nothing but problems since it was installed. Download speeds dropping from 38mb to anywhere below 10mb. Tried changing channels (1-11), been through most of them now, not much difference. Now also having intermittent dropouts, limited connectivity......one laptop can connect, another can't. Both daughters iPhones wont connect at all. They are sending me another router, hopefully this will solve it.Was fine with the ADSL connection and router. :(Edit - Would like to add that customer service have been very helpful, and I'm still more than happy with the service they provide. Just hope its's a slight glitch!;)



Had similar problems with PlusNet - has been a very painful year on their service. Started when I installed their router and all of a sudden my Roku was unable to connect to the network despite trying different wireless b/g/n configurations. My phone drops out all the time, my laptop won't connect if it wakes from standby... I point the finger at a shoddy router supplied by them but contrary to your experience, PlusNet have been deeply unhelpful :-(

I suspect a lot of problems with Plusnet wifi is the crappy Technicolour modem they give away, there's lots of reports of problems so may be wise to replace with either another brand or get an all in one vdls fibre modem router such as the Billion 8800n for under £70 or I'm thinking about the TPLink 9980 for under £80 thus doing away with the BT VDSL modem and the Technivomit router

Sorry to drift off topic a bit but maybe helpful
Edited by: "spannerzone" 4th Feb 2015

It would appear that my TP Link repeater is causing all the problems!oO

I always disable the WiFi and use the ISP router in AP mode. Just about all ISP routers are crap for WiFi with 1x1 N or even G WLAN. Even better use the ISP router in modem mode and have a "proper" WiFi router handle things. Or replace it entirely if possible.

Even with CLI there's too many problems especially with VPN that you will spend too much time trying to fix. Just keep it as a backup in case you need to diagnose something.

There's now no download limits on Plusnet from what I can see, looks like they offer up to 38mbps or up to 78mbps with no limits (although traffic management is in place)

18month contracts on Fibre.

Just wanted to chip in that I've had no problems with the 40mb fibre from Plusnet. Never dips below high 30's. Just in case people think it's all bad. The cheap router they provide is actually better than I expected.

Thanks,
Renewal is due around April time so hopefully this will still be available then.
I've had really good service from PlusNet for the last two years - I know this, because I have never had to call them except for at renewal date! Whereas BT on the other hand.... (_;)

I had so many problems with Plusnet when I took out my service with them - it was shocking !

6 months down the line & with a Dark Knight router, its stable at 68.2mb down/19mb up.

Took me ages in sorting out all the problems though, arguing with them to get a BT engineer out (on 2 occasions, who found problems at each visit) - then my Dark Knight router gave me such poor speeds with stock & Merlin FW - although tomato resolved this.

I think Plusnet are great - ONLY IF YOU DONT HAVE ANY PROBLEMS !

spannerzone

I suspect a lot of problems with Plusnet wifi is the crappy Technicolour … I suspect a lot of problems with Plusnet wifi is the crappy Technicolour modem they give away, there's lots of reports of problems so may be wise to replace with either another brand or get an all in one vdls fibre modem router such as the Billion 8800n for under £70 or I'm thinking about the TPLink 9980 for under £80 thus doing away with the BT VDSL modem and the Technivomit routerSorry to drift off topic a bit but maybe helpful



Interesting I have had no problems with it. My parents moved from PlusNet to BT so they could get BT Sport. The modem BT sent (I think a home hub) is worse than the Technicolor one. The signal is dreadful in comparison, modem is upstairs I can only get a connection downstairs when directly underneath it. I took their Technicolor modem and replaced my old Netgear one with it, because you have a button to toggle the wi-fi on/off which the Netgear didn't have. We use the wi-fi for several hours a day watching NOWTV/Catch up and it never drops out.

Most of the problems will be the router supplied by plusnet / bt / talk talk. Buy your own asus or netgear modem / router and things will improve dramatically....
Edited by: "rosstheboss1972" 10th Feb 2015

The irony is they are BT.
You do get the nice UK call centers though.


mark_trev

Thanks, Renewal is due around April time so hopefully this will still be … Thanks, Renewal is due around April time so hopefully this will still be available then. I've had really good service from PlusNet for the last two years - I know this, because I have never had to call them except for at renewal date! Whereas BT on the other hand.... (_;)


Hi, I currently have Sky standard broadband and want to change to fibre. Plusnet looks very interesting.

I have one of the new Sky routers - can this be used with the Plusnet connection? I'm assuming the bundled Plusnet router will not be as good.

ChrisUK

I had so many problems with Plusnet when I took out my service with them … I had so many problems with Plusnet when I took out my service with them - it was shocking !6 months down the line & with a Dark Knight router, its stable at 68.2mb down/19mb up.Took me ages in sorting out all the problems though, arguing with them to get a BT engineer out (on 2 occasions, who found problems at each visit) - then my Dark Knight router gave me such poor speeds with stock & Merlin FW - although tomato resolved this.I think Plusnet are great - ONLY IF YOU DONT HAVE ANY PROBLEMS !



sounds exactly like my experience with Talktalk - the fault was with Openreach but took ages to get it resolved.

Interested in Tomato though - what makes it so good?

I really miss Plusnets UK call centres! Im with BT now and after spending 15 Hours on the phone to India trying to resolve a minor issue I regretted leaving them straight away.
As soon as im out of contract Ill be back...

Just added some comments to the original post to advise, as the 12 month up front line rental saver mentioned for £155.88 (£12.99 per month) does not come with any inclusive calls. You need to add a separate call plan for this, which is an option of either: -

- £2 per month for the Evenings and Weekends plan
- £5 per month for the Anytime plan

These also include calls to 0870/0845 numbers.

I personally have the £5 per month Anytime plan bundled with the line rental saver and think this is good value when compared to BT's standard rental charge of £16.99 + £7.50 for their Anytime plan

ashtad

Might have to try this I'm coming to a end with my currant deal


You mean you don't have any raisin to change?

while i know plusnet are up and comming there free router isnt very configurable in comparison to talk talks and they dont offer the youview box which may come in handy.

How do you get the £6.66 for 18 months. All I get is a promotional discount for 6 months. If it is £6.66 for 18 month indeed, I'm on it.

I just was traumatized from my experience with BT. It is unbelievable how many things they did wrong and how they are not capable of getting it right. Now it is a case for consumer direct if not the lawyer. I don't want to tell the whole story here. It was hell.... I cannot talk about it... *sob*

russkil

while i know plusnet are up and comming there free router isnt very … while i know plusnet are up and comming there free router isnt very configurable in comparison to talk talks and they dont offer the youview box which may come in handy.



Plusnet have been around for many many years. A lot longer than Talk Talk for instance. I would hardly describe them as up and coming.

Would recommend Plusnet. I moved from Sky in December and it was easily done. No issues so far, fast speeds and got £100 cashback at the time. Actually it's been more reliable than Sky was.

rbanksy

The irony is they are BT.You do get the nice UK call centers though.



One of my main issues when I switch from BT to PlusNet was when they told me they were the same company, yet couldn't match the price! Something to do with users per connection - may be a valid point but only noticed better speeds and connectivity since being with plusnet!

russkil

while i know plusnet are up and comming there free router isnt very … while i know plusnet are up and comming there free router isnt very configurable in comparison to talk talks and they dont offer the youview box which may come in handy.



YouView box is coming soon. Trials are well under way.

Regarding the free router. You can grab a decent Wireless N router for under £50. Don't bother using their's unless you're completely using Ethernet.

The router they provide is terrible. Not worth paying the p&p for it. Will need to spend at least £50 on a decent router but it's something worth having

I'm on Sky Fibre and only get 17MB.



One iof the drawbacks of living in the countryside. But they did knock it down to £10pm because they couldnt deliver the speed they promised and give free line rental on my phone.
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