Plusnet Fibre WA9 area - Existing customer deal - Fibre Broadband /line rental / any time calls £37.98pm x 12 months = £455.76
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Plusnet Fibre WA9 area - Existing customer deal - Fibre Broadband /line rental / any time calls £37.98pm x 12 months = £455.76

15
LocalFound 26th May
Why don't ISP's let us know when upgrades are available.
Just learne dtoday via anothe HUKD deal for BT broadband that Fibre is now available for my post code.
Plusnet are offering up to 40mb speed for just £14.99 or £19.99 for fibre extra ( which actually doesn't look available)
I phoned today to sign up as an existing plusnet customer and basically got Fibre for an extra £1, already paying £9.99 for BB plus £19 line rental and £7 for any time calls.
Hope some HUKDers find this of use...
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deleted348871
Stay away from Plusnet, been with them for a few years, signed up for their Unlimited Fibre Extra(76mb), all good for 6 months, then just kept dropping. Customer service is a joke, 3 visits from openreach engineer and nothing, engineer said plusnet capping and plusnet saying it was openreach, in the end I gave up, have less than 2 months on my contract, happy days after.
hms_jasq21 m ago

Stay away from Plusnet, been with them for a few years, signed up for …Stay away from Plusnet, been with them for a few years, signed up for their Unlimited Fibre Extra(76mb), all good for 6 months, then just kept dropping. Customer service is a joke, 3 visits from openreach engineer and nothing, engineer said plusnet capping and plusnet saying it was openreach, in the end I gave up, have less than 2 months on my contract, happy days after.


Plusnet are the industry leaders in customer service... as a subsidiary of BT, BT have looked at their model and are cutting their hierarchy and bring back the India based call centres to try and be like Plusnet. You may have had a bad experience... but you need to understand how fttc works.... if taking fibre it is openreach who look after ur line. Ur cabinet could be near capacity, your copper lines could be weak, your ssfp could be at fault there are many reasons why you could get slow speeds. You are just whinging without giving any explanation... therefore u are trolling. Sky openly cap ur speeds.... talktalk like sky are s/mpf with their own equipment and can develop faults with their equipment at the exchange.... plusnet dont cap speeds.... there could be a misalignment with your install diary but you give no information about ur problems. Try me.
Lucifer_UK57 m ago

Plusnet are the industry leaders in customer service... as a subsidiary of …Plusnet are the industry leaders in customer service... as a subsidiary of BT, BT have looked at their model and are cutting their hierarchy and bring back the India based call centres to try and be like Plusnet. You may have had a bad experience... but you need to understand how fttc works.... if taking fibre it is openreach who look after ur line. Ur cabinet could be near capacity, your copper lines could be weak, your ssfp could be at fault there are many reasons why you could get slow speeds. You are just whinging without giving any explanation... therefore u are trolling. Sky openly cap ur speeds.... talktalk like sky are s/mpf with their own equipment and can develop faults with their equipment at the exchange.... plusnet dont cap speeds.... there could be a misalignment with your install diary but you give no information about ur problems. Try me.


Plusnet customer service is as poor as the rest of the main providers. Can easily spend half an hour waiting to get through to their call centres if you have a problem. All the main Internet providers are terrible, might as well just base it on price, and this is not a good price. Cold.
Lucifer_UK27th May

Plusnet are the industry leaders in customer service... as a subsidiary of …Plusnet are the industry leaders in customer service... as a subsidiary of BT, BT have looked at their model and are cutting their hierarchy and bring back the India based call centres to try and be like Plusnet. You may have had a bad experience... but you need to understand how fttc works.... if taking fibre it is openreach who look after ur line. Ur cabinet could be near capacity, your copper lines could be weak, your ssfp could be at fault there are many reasons why you could get slow speeds. You are just whinging without giving any explanation... therefore u are trolling. Sky openly cap ur speeds.... talktalk like sky are s/mpf with their own equipment and can develop faults with their equipment at the exchange.... plusnet dont cap speeds.... there could be a misalignment with your install diary but you give no information about ur problems. Try me.


Maybe re read hms_jasq's post before you accuse him of trolling. And ranting on about Sky capping speeds etc is irrelevant and smacks of, how can I put this, trolling.

" 3 visits from openreach engineer and nothing, engineer said plusnet capping and plusnet saying it was openreach "

I would assume hms_jasq contacted PlusNet who then contacted Openreach. It's up to them to rectify faults between them.

PlusNet aren't perfect. I couldn't get into a Thomson router, even after numerous factory resets. PlusNet were useless, and couldn't understand why I needed access.

I've been with Sky since they took over O2 and it's been pretty much faultless. My only problem is aluminium wire.
ispreview.co.uk/index.php/2018/04/peak-time-congestion-hits-hardest-for-broadband-isp-plusnet.html

My experience of Plusnet is just as above. My previous Sky (up to 17mbs ADSL) often gave me better speeds than my Plusnet (up to 38mbps) fibre. I had a line fault this week, Plusnet chat was down most of the week so I had to resort the phoning them and it took 35 mins to get through. Once I did get through they were efficient but then this was a pretty black and white issue as calls were down as well as appalling internet speeds.
Edited by: "gazdoubleu" 27th May
gazdoubleu7 m ago

ispreview.co.uk/index.php/2018/04/peak-time-congestion-hits-hardest-for-broadband-isp-plusnet.htmlMy experience of Plusnet is just as above. My previous Sky (up to 17mbs ADSL) often gave me better speeds than my Plusnet (up to 38mbps) fibre. I had a line fault this week, Plusnet chat was down most of the week so I had to resort the phoning them and it took 35 mins to get through. Once I did get through they were efficient but then this was a pretty black and white issue as calls were down as well as appalling internet speeds.


I moved to plus net fibre in January, never had buffering so many times for iPlayer, now TV, Amazon. In the afternoon, evening through to after 1030pm. Either this or resolution drops to Minecraft graphics. Apart from surfing on Facebook, no other drain on the bandwidth when watching. Really disappointed. I've been with SSE, BT, Sky and talktalk with same setup with all of them.
hms_jasq8 h, 11 m ago

Stay away from Plusnet, been with them for a few years, signed up for …Stay away from Plusnet, been with them for a few years, signed up for their Unlimited Fibre Extra(76mb), all good for 6 months, then just kept dropping. Customer service is a joke, 3 visits from openreach engineer and nothing, engineer said plusnet capping and plusnet saying it was openreach, in the end I gave up, have less than 2 months on my contract, happy days after.



If they still didn't fix your issue after all that, I believe you should be able to leave your contract with no penalty.. I'd look into that if I were you.
I've been with Plusnet for 9 years and it's been utterly reliable and I've called them once in that time. However I am sure that many faults lie with the phone socket, external wiring or internal wiring, modem or poor wifi setup....or crappy free modem.

If you get an intermittent fault there are things you can do, try and help yourself before you call them, there are many guides online to assist. I'd suggest getting rid of microfilters and fitting am NTE5 dual phone and modem master socket. An easy to fit item that might solve many problems and could increase line speed in some cases.

Ultimately the problem is that nearly all ISP's are racing to the bottom of the barrel, getting the cheapest means cutting costs, call centre staffing being one.
Edited by: "spannerzone" 27th May
I was with PlusNet for a few years. My phone line was a bit crackly and that kept causing the modem to lower its connection speed every few months to try and reduce packet loss and I would have to phone PlusNet who would then ask Openreach to reset the line so the modem would retrain back to full speed.

My biggest problem with them was the price kept creeping up and I eventually gave up and switched to Vodafone broadband which was cheaper and they were offering a free gilt (which I never got even after chasing several times - so don't factor that into your price calculations). Anyway, started to have the same speed issues with Vodafone and since they guarantee a minimum speed they sent an engineer out who diagnosed a faulty connection at the junction box out in the street and since then my speed lowering problems have gone.
hms_jasq10 h, 46 m ago

Stay away from Plusnet, been with them for a few years, signed up for …Stay away from Plusnet, been with them for a few years, signed up for their Unlimited Fibre Extra(76mb), all good for 6 months, then just kept dropping. Customer service is a joke, 3 visits from openreach engineer and nothing, engineer said plusnet capping and plusnet saying it was openreach, in the end I gave up, have less than 2 months on my contract, happy days after.


Maybe time you left them if they are as bad as you say. I wouldn’t be staying with a company for a few years if it’s as bad as you say.
spannerzone2 h, 13 m ago

I've been with Plusnet for 9 years and it's been utterly reliable and I've …I've been with Plusnet for 9 years and it's been utterly reliable and I've called them once in that time. However I am sure that many faults lie with the phone socket, external wiring or internal wiring, modem or poor wifi setup....or crappy free modem.If you get an intermittent fault there are things you can do, try and help yourself before you call them, there are many guides online to assist. I'd suggest getting rid of microfilters and fitting am NTE5 dual phone and modem master socket. An easy to fit item that might solve many problems and could increase line speed in some cases.Ultimately the problem is that nearly all ISP's are racing to the bottom of the barrel, getting the cheapest means cutting costs, call centre staffing being one.


I agree broadly, also done everything you recommend plus using a twisted pair modem cable ispreview.co.uk/index.php/2014/02/importance-connecting-adsl-fttc-broadband-via-twisted-pair-cable.html

What irks me is that Plusnet rave about their customer service which includes call centre staffing but ultimately they are close to the bottom of the barrel on customer service and bandwidth in the exchanges. Ultimately it's a game of cost vs performance. I think I'll try Sky again at the end of my contract. Wouldn't touch Talk Talk or BT at the moment mainly due to frustration dealing with foreign call centres.
Edited by: "gazdoubleu" 27th May
daniver3 h, 0 m ago

I was with PlusNet for a few years. My phone line was a bit crackly and …I was with PlusNet for a few years. My phone line was a bit crackly and that kept causing the modem to lower its connection speed every few months to try and reduce packet loss and I would have to phone PlusNet who would then ask Openreach to reset the line so the modem would retrain back to full speed. My biggest problem with them was the price kept creeping up and I eventually gave up and switched to Vodafone broadband which was cheaper and they were offering a free gilt (which I never got even after chasing several times - so don't factor that into your price calculations). Anyway, started to have the same speed issues with Vodafone and since they guarantee a minimum speed they sent an engineer out who diagnosed a faulty connection at the junction box out in the street and since then my speed lowering problems have gone.


If you ever you have a noise on the phone, always raise it as a telephone fault as it will get sorted quicker.
Dodger212 h, 7 m ago

If you ever you have a noise on the phone, always raise it as a telephone …If you ever you have a noise on the phone, always raise it as a telephone fault as it will get sorted quicker.


indeed... you can carry out a 'quiet line' test and listen to your phone line and tell more easily if it's noisy. You should hear a fairly quiet line without much variation. If you get clicks and noise then that won't help your internet connection and may indicate a potential fault.

Performing the Quiet Line Test: Once you have your telephone connected to the BT test socket dial 17070. You will reach BT's line test facility. Choose option 2 from the menu presented - "Quiet Line Test". LINK

If you need to phone your ISP to report a fault it saves a lot of time if you can tell them you've checked:
Modem (rebooted). Modem (tried another one)
Test socket (direct socket in master socket that eliminates your internal wiring)
Quiet Line check (if it's noisy and crackly then that's a potential problem)
Same problem on wired and wireless
Same problem on various computers
Speed tests

When I've called (other ISP's to report a family member issue) and tell them I've checked all the above they seem to go straight to the next phase of raising a fault with BT rather than asking you to try all the above and report back.
Edited by: "spannerzone" 27th May
eslick6 h, 39 m ago

Maybe time you left them if they are as bad as you say. I wouldn’t be s …Maybe time you left them if they are as bad as you say. I wouldn’t be staying with a company for a few years if it’s as bad as you say.


That's y I'm running my contract down. Had ADSL broadband with them before upgrading to fibre, never had issues, customer service used to be good. Now if u call them it's at least 20-30 mins wait, if u raise a ticket usually takes them around 48h to reply. They used to be better but unfortunately at present they are not. I know all ISPs have issues one way or another, on my case it's time to move on.
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