Plusnet unlimited fibre broadband (up to 38Mb speed) £24.99 per month including line rental.  On a 12 month contract.  Setup costs £25.  Topcashback is £40.  Quidco £70.
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Plusnet unlimited fibre broadband (up to 38Mb speed) £24.99 per month including line rental. On a 12 month contract. Setup costs £25. Topcashback is £40. Quidco £70.

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Edited by:"natah"Found 13th Dec 2017
Plusnet unlimited fibre broadband (up to 38Mb speed) £24.99 per month including line rental. On a 12 month contract. Setup costs £25. Quick is £70. Topcashback is £40.

Standard unlimited broadband is £19.99 on a 12 month contract and Unlimited fibre extra is at £29.99.

Best thing it's a 12 month only contract and if a better deals arrived next black Friday you can jump ship so to speak.

Topcashback is now down to £40 for both fibre and fibre extra, £60 for broadband.

Quidco have £70 for fibre, £85 fibre extra.

Looks like there's also the option of going via money saving expert for £50 cashback direct from Plusnet and reduced £15 activation fee. Smaller saving overall but cashback should be guaranteed.
Top comments

I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.

I did it on a cashback link. The link took me to the correct page but on that page, there were other offers, one of which I chose. Plusnet then tried to renage on the cashback. It took quite a bit of insistence but I eventually got the cashback.

The Plusnet hub (One) wireless performance is absolute rubbish. Not bad. Not poor. Absolute c**p. I have now swapped it out for the BT hub (BT own Plusnet) and all is well.

The good news is that support from Plusnet is helpful, comes free of foreign accents and not from people who only follow scripts in a dim, distant and probably quite smelly, by UK standards, call centre. BT support is almost unfailingly awful with strong accents from staff who have never lived in the UK and have no idea of our infrastructure or consumer laws.

The bad news was that I had to call them.
Edited by: "ccnp" 13th Dec 2017
49 Comments

I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.

I did it on a cashback link. The link took me to the correct page but on that page, there were other offers, one of which I chose. Plusnet then tried to renage on the cashback. It took quite a bit of insistence but I eventually got the cashback.

The Plusnet hub (One) wireless performance is absolute rubbish. Not bad. Not poor. Absolute c**p. I have now swapped it out for the BT hub (BT own Plusnet) and all is well.

The good news is that support from Plusnet is helpful, comes free of foreign accents and not from people who only follow scripts in a dim, distant and probably quite smelly, by UK standards, call centre. BT support is almost unfailingly awful with strong accents from staff who have never lived in the UK and have no idea of our infrastructure or consumer laws.

The bad news was that I had to call them.
Edited by: "ccnp" 13th Dec 2017

worst thing i ever did was move to plusnet from sky

internet drops off every couple of hours - only for about 10 mins - but if your watching something or your playing a game its a right pain in the .....

how plusnet get awards for customer service is beyond me unless they get awards for being rubbish

seriously think hard before joining plusnet - have a quick google search for internet keeps dropping

i cannot wait until april when i will be free

ccnp8 m ago

I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.The …I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.The ad is not the truth, the whole truth and nothing but the truth. The 38meg service is limited. Upload speed is capped at 512meg. That doesn't matter to many but ............... The Plusnet hub (One) wireless performance is absolute rubbish. Not bad. Not poor. Absolute c**p. The good news is that support from Plusnet is helpful, comes free of foreign accents and not from people who only follow scripts in a dim, distant and probably quite smelly, by UK standards, call centre. The bad news was that I had to call them.


I presume you mean 512kbps. But that isn't true, they just upgraded all the 38mbps packages upload speed from 2mbps to 10mbps of which I'm getting the full speed.

Our service is rock solid and really reliable, I different to when we were with BT or Talktalk, I'm using a BT HH6 though not the plusnet router (which I think is a rebranded HH5.
Edited by: "dcx_badass" 13th Dec 2017

adr0ck2 m ago

worst thing i ever did was move to plusnet from skyinternet drops off …worst thing i ever did was move to plusnet from skyinternet drops off every couple of hours - only for about 10 mins - but if your watching something or your playing a game its a right pain in the .....how plusnet get awards for customer service is beyond me unless they get awards for being rubbishseriously think hard before joining plusnet - have a quick google search for internet keeps droppingi cannot wait until april when i will be free



That performance is exactly what we had with the Plusnet Hub One. There are a lot of threads on the BBs. Using a different router overcomes the problem.

dcx_badass3 m ago

I presume you mean 512kbps. But that isn't true, they just upgraded all …I presume you mean 512kbps. But that isn't true, they just upgraded all the 38mbps packages upload speed from 2mbps to 10mbps of which I'm getting the full speed.Our service is rock solid and really reliable, I different to when we were with BT or Talktalk, I'm using a BT HH6 though not the plusnet router (which I think is a rebranded HH5.



Silly me. Yes kbps. And thanks for that update. I chose the 76m service to overcome that but my wires only let me have 40m. It gives me a good option for next years renewal. Thank you.

ccnp2 m ago

That performance is exactly what we had with the Plusnet Hub One. There …That performance is exactly what we had with the Plusnet Hub One. There are a lot of threads on the BBs. Using a different router overcomes the problem.


which router would u recommend?

adr0ck4 m ago

which router would u recommend?



DYOR but I use a BT Home Hub 6 (not 5 or 4). You can buy them on eBay cheaply

The support guy hinted that Plusnet know all about the Hub One issues (which looks very like a HH5 as a poster has already noted) and indicated that Plusnet are going to issue a HH6 style box. No commitment or timescales.
Edited by: "ccnp" 13th Dec 2017

Is it for new customers only?

ccnp8 m ago

DYOR but I use a BT Home Hub 6 (not 5 or 4). You can buy them on eBay …DYOR but I use a BT Home Hub 6 (not 5 or 4). You can buy them on eBay cheaplyThe support guy hinted that Plusnet know all about the Hub One issues (which looks very like a HH5 as a poster has already noted) and indicated that Plusnet are going to issue a HH6 style box. No commitment or timescales.


thanks for the reply - but i'm not really tech savvy so doing my own research isn't much of an option time wise

this just goes to show how rubbish plusnet is:

you have to do your own research for another router
then have the extra costs of purchasing said router
then have the hassle of setting up said new purchased router

its a lot of hassle and extra spends that you get as standard with sky or from another provider
Edited by: "adr0ck" 13th Dec 2017

caliber200116 m ago

Is it for new customers only?


I just got it as an existing customer. You just have to ask. Going through the members upgrade is another £10

adr0ck48 m ago

worst thing i ever did was move to plusnet from skyinternet drops off …worst thing i ever did was move to plusnet from skyinternet drops off every couple of hours - only for about 10 mins - but if your watching something or your playing a game its a right pain in the .....how plusnet get awards for customer service is beyond me unless they get awards for being rubbishseriously think hard before joining plusnet - have a quick google search for internet keeps droppingi cannot wait until april when i will be free


I moved from BT to Plusnet in the summer and never had the connection dropping. I am on the Extra tariff.

To be honest I didn't have that issue with BT either. Only moved because BT price went back up after the initial 12 months.

When we were with Sky on the standard ADSL we had occasional issues.

hearts226 m ago

I moved from BT to Plusnet in the summer and never had the connection …I moved from BT to Plusnet in the summer and never had the connection dropping. I am on the Extra tariff. To be honest I didn't have that issue with BT either. Only moved because BT price went back up after the initial 12 months. When we were with Sky on the standard ADSL we had occasional issues.


previously been with talktalk sky and bt and never had any issues except the occasional one for example when the exchange went down (flooding)

plusnet internet goes down on average 2 to 3 times a night (between 5:00PM and 12:00) - don't know about daytime as no ones usually home

we currently don't have a phone as the router is plugged directly into the master socket (the bit inside the master - so nothing else is connected around the house) and it still goes down 2 to 3 times a night

adr0ck3 m ago

previously been with talktalk sky and bt and never had any issues except …previously been with talktalk sky and bt and never had any issues except the occasional one for example when the exchange went down (flooding)plusnet internet goes down on average 2 to 3 times a night (between 5:00PM and 12:00) - don't know about daytime as no ones usually homewe currently don't have a phone as the router is plugged directly into the master socket (the bit inside the master - so nothing else is connected around the house) and it still goes down 2 to 3 times a night


Might be a faulty router or some kind of fault anyway.

hearts2211 m ago

Might be a faulty router or some kind of fault anyway.


i'm on my second router (just received last week - still same problems) and plusnet state that there is no fault on the line

adr0ck1 m ago

i'm on my second router (just received last week - still same problems) …i'm on my second router (just received last week - still same problems) and plusnet state that there is no fault on the line


I'd try a non Plusnet router.

For those who are hesitant to move to plusnet, here is my experience.

Moved to PN from BT a month back. I was on infinity1, now got fibre extra with PN
For the last year I have been with BT, i never had any issues with my broadband
Since I moved to PN, didn't face any issues either. Broadband service has been same except
speed upgrade with PN. I get around 66mbps sync speed.
So far no complaints with PN.

BT smart hub works with PN fibre. However I noticed that smart hub has lower sync speed by 2-3 mbps to that of
plusnet hub one, so I am using hub one and it's going good.

Hope this helps someone to make a decision.

Be careful if you are on a certain exchange they charge you an extra 7 pounds per month

Are plus.net still ripping people off with their 'cessation' charge when you try and leave them?

matth51821 h, 50 m ago

Are plus.net still ripping people off with their 'cessation' charge when …Are plus.net still ripping people off with their 'cessation' charge when you try and leave them?


It's £30 and only if you move to a non BT line broadband provider I.e. cable. It's also BT wholesale that charge it not plusnet.

Been with plusnet about 15 years, faultless service.

How is EE broadband? I moved to them last week but starts on the 20th

It's saying £49.99 installation fees for me, as well as £25 activation fee..
Edited by: "jojitsu56" 13th Dec 2017

I've been with sky, plus.net and now SSE which is awful. Moving back to plusnet asap as it was the best of the bunch.
Edited by: "Joshm74" 13th Dec 2017

Good deal, ordered and heat added. I paid my line rental up front...

Line rental for 12 months = £197.88
Setup charge = £25
Top cash back = £-70
Yearly fibre subscription= 12x£6 = £72

Annual total = £224.88 assuming TCB pays out.
Average monthly = £18.74

Remember to cancel after 12 months.

The lowest price for my line and number is £32.49 on unlimited fibre, I even clicked on the £24.99 link....am I missing something ?

Original Poster

Judethedude236 m ago

The lowest price for my line and number is £32.49 on unlimited fibre, I …The lowest price for my line and number is £32.49 on unlimited fibre, I even clicked on the £24.99 link....am I missing something ?


That's strange as the Unimited fibre is £24.99 and the Unlimited fibre extra £29.99. Does it give you a breakdown of the order?

How long does it take to switch? I would like to put it in motion but don't want it to happen before Jan 2 because I don't want to risk having problems over the Christmas holiday.

Currently with BT and uses my own router, I take it that it is easy to get the account details for the router and not a hassle like SKY.

Do you also know if you get free caller ID on the phone or if it an extra like on BT.

lbeeb1 h, 26 m ago

How long does it take to switch? I would like to put it in motion but …How long does it take to switch? I would like to put it in motion but don't want it to happen before Jan 2 because I don't want to risk having problems over the Christmas holiday. Currently with BT and uses my own router, I take it that it is easy to get the account details for the router and not a hassle like SKY.


During the order you get to pick your connection date...

lbeeb1 h, 22 m ago

Do you also know if you get free caller ID on the phone or if it an extra …Do you also know if you get free caller ID on the phone or if it an extra like on BT.


I'm sure it is free...

Original Poster

kashavsehra14 m ago

I'm sure it is free...


Caller ID is 99p per month.

natah14th Dec

That's strange as the Unimited fibre is £24.99 and the Unlimited fibre …That's strange as the Unimited fibre is £24.99 and the Unlimited fibre extra £29.99. Does it give you a breakdown of the order?


If you live in a semi rural/rural area then they increase the price.

Topcashback is now down to £40 for both fibre and extra, £60 for broadband.

Quidco have £70 fibre, £85 fibre extra.

@natah probably worth updating the title and prices rather than expiring?

Original Poster

LankyChris11 m ago

Topcashback is now down to £40 for both fibre and extra, £60 for b …Topcashback is now down to £40 for both fibre and extra, £60 for broadband.Quidco have £70 fibre, £85 fibre extra.@natah probably worth updating the title and prices rather than expiring?


Updated, thanks.

Looks like there's also the option of going via money saving expert for £50 cashback direct from Plusnet and reduced £15 activation fee. To be honest I'm considering that as the cashback will be guaranteed rather than Quidco or topcashback where you've got to hope it tracks and pays out.

Unfortunately doesn't look like you can combine the mse offer with cashback sites as it's a specific link.

There is also a £49.95 installation fee if you don't have a telephone

ccnp13th Dec

I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.I did …I moved from BT to Plusnet 2 months ago. 76meg for £20pm for a year.I did it on a cashback link. The link took me to the correct page but on that page, there were other offers, one of which I chose. Plusnet then tried to renage on the cashback. It took quite a bit of insistence but I eventually got the cashback. The Plusnet hub (One) wireless performance is absolute rubbish. Not bad. Not poor. Absolute c**p. I have now swapped it out for the BT hub (BT own Plusnet) and all is well. The good news is that support from Plusnet is helpful, comes free of foreign accents and not from people who only follow scripts in a dim, distant and probably quite smelly, by UK standards, call centre. BT support is almost unfailingly awful with strong accents from staff who have never lived in the UK and have no idea of our infrastructure or consumer laws.The bad news was that I had to call them.


Nowadays, consumers are becoming increasingly savvy about ISP supplied routers and this is increasingly becoming an important consideration, when choosing broadband suppliers. Aside from Plusnet, Sky and Talk Talk also supply pretty inferior routers as well. The BT Smart Hub 6 and those supplied by Zen Internet and Origin Broadband are what all other ISP's should be aspiring to. The first generation Thomson fibre routers Plusnet used to supply were far worse and should never have been handed out. Cheap and nasty rubbish.

Misslovely13th Dec

How is EE broadband? I moved to them last week but starts on the 20th


Better than average. Router is on par with the previous generation BT Smart Hub. UK based customer service. Anytime phone calls costs just £4 (bargain) and caller display is free.

Have signed up for this but seem I lose my discount on bt mobile. Didn’t factor that into my calculations.

Original Poster

doe39 m ago

Have signed up for this but seem I lose my discount on bt mobile. Didn’t f …Have signed up for this but seem I lose my discount on bt mobile. Didn’t factor that into my calculations.


I believe your discounts will run until the end of the contract (even though you may have left under the 30 days price increase email)

natah38 m ago

I believe your discounts will run until the end of the contract (even …I believe your discounts will run until the end of the contract (even though you may have left under the 30 days price increase email)


Nah. BT mobile has another 7 months to run. It’s the broadband I am moving as my 12 months is up. According to email from BT I lose the discount 31 days after I move. I believe it’s about £5. Anything more am screwed. Lol
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