Flew to Toronto and from Boston in July ... the worst airline i have even been with. Appalling customer service from their contact centre, change of planes and seats we had booked together got separated ... upgraded to premium and you still get no extras on the plane, didnt event get back the £90 i had already paid for extra legroom seats even though they promised i would in Boston. Go with Norwegian if you want low cost ... avoid this business, i personally dont think that they will last on UK routes based upon this years disastrous launch in to the UK market and based upon my experience i hope they fail, they dont deserve to be in business.
They pulled out of BHX and I'm not sure I'd be confident of them being around next year. Anyone doing this should book cancellable hotels and book the first night/cpl of nights on a different booking to the rest of the nights so if you have to do a cancellation on the day, losses will be minimised.
Primera don't operate long haul from Birmingham any more. They are pulling out completely by 29 October.
We paid for flights with BA from Heathrow and are out of pocket for £850 each. Yes, Primera are rubbish.
What happens then? Or is it simply tough sh1t? Sorry to to hear that happened to you. I’d be sick 😪