PS4 Console White +  Overwatch Origins Edition Pre Order + Ratchet & Clank + Uncharted 4 + Doom + Call of Duty Black Ops III £299  @ Tesco Direct (plus  Clubcard Boost)
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PS4 Console White + Overwatch Origins Edition Pre Order + Ratchet & Clank + Uncharted 4 + Doom + Call of Duty Black Ops III £299 @ Tesco Direct (plus Clubcard Boost)

321
Posted 23rd May 2016
One of the best white PS4 console deals I have seen and puts the console around £160

PS4 + 5 games for £299 including a pre order

Add the items separately to get this price
- PS4 Console white
- Overwatch Origins Edition (pre order)
- Ratchet & Clank
- Uncharted 4
- Doom
- Call of Duty Black Ops III

Clubcard Boost as well
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320 Comments
CoD has disappeared from my order but I've been told to wait until the 28th incase it arrives. Somehow I doubt it will
The white PS3 is back in stock but all offers aren't
Only 3 games for £309 now .. still not a bad offer.
The remaining 4 games arrived via post today so all received.
Thanks again OP!
so are we getting the cod or not ?
customer service online chat told me this -
"Unfortunately due to popular demand the Call of Duty Black Ops game was removed from your order as it was out of stock. As this was a free promotional item and subject to availability, we are not able to honour your order for the game. I'm really sorry for the inconvenience this causes you. We do however have the game available as part of a new online promotion. Would you like me to look into that further for you? "
kingbeanio

customer service online chat told me this - "Unfortunately due to … customer service online chat told me this - "Unfortunately due to popular demand the Call of Duty Black Ops game was removed from your order as it was out of stock. As this was a free promotional item and subject to availability, we are not able to honour your order for the game. I'm really sorry for the inconvenience this causes you. We do however have the game available as part of a new online promotion. Would you like me to look into that further for you? "



That's the exact rubbish I was quoted
R0B

That's the exact rubbish I was quoted



​Stick to your guns. That is utter nonsense.
They just offered me £10 refund or £15 for the game.after complaining for 1hour on live chat. I was playing ps4 while i was chatting to him. tell them you used the ps4 and games so cant send back for refund and its tesco fault in not informing the change in deal otherwise you would have cancelled it, and you want to submit a complaint.
I just received my VAT invoice, it states black ops 3 was £22.33 oO not free.
Edited by: "kingbeanio" 26th May 2016

The white PS3 is back in stock but all offers aren't :(Only 3 games for … The white PS3 is back in stock but all offers aren't :(Only 3 games for £309 now .. still not a bad offer.



It's actually with 4 games (like this deal but without CoD)

I just received my VAT invoice, it states black ops 3 was £22.33 oO not … I just received my VAT invoice, it states black ops 3 was £22.33 oO not free.



Similarly mine says £17.83.

And still says it is 'Processing'
Edited by: "thechubhunter" 26th May 2016

I just received my VAT invoice, it states black ops 3 was £22.33 oO not … I just received my VAT invoice, it states black ops 3 was £22.33 oO not free.



Exactly - they're LYING by saying it was a "free promotional item". Mine was only £6.33 but the fact remains - they took money for the item, so by default they've accepted your proposed contract of sale and you are well within your rights to demand they fulfill their end. They offered me £6.33 refund so I've told them to shove it, and to send me the game.
Edited by: "morocco1" 26th May 2016

Exactly - they're LYING by saying it was a "free promotional item". Mine … Exactly - they're LYING by saying it was a "free promotional item". Mine was only £6.33 but the fact remains - they took money for the item, so by default they've accepted your proposed contract of sale and you are well within your rights to demand they fulfill their end. They offered me £6.33 refund so I've told them to shove it, and to send me the game.



Did they agree to send you the game? I've been told a similar message, but no refund was offered.

"I can confirm that the game still appears on your order lines but it has indeed been removed from your order as it couldn't be fulfilled as a result of us not having availability to do so.
I can appreciate that it may show as a value on a VAT receipt but I can certainly confirm that you paid nothing for it as it was considered a promotional game which was essentially free so no such refund will be credited to you on this occasion.
As mentioned previously, it was a free promotional item and subject it was subject to availability as is all prices and promotions advertised through Tesco Direct."

Also as a goodwill gesture for the mixup they refunded me £5



Nice result

I emailed them instead of chat since people don't seem to be having any luck. They got back to me the next day saying it was out of stock & can't seem to re order it for me so they will refund me the £25 so I can just order it again myself. Takes 2-5 days so I'll see if I get £25 or not. Bank has been charged £266 (used £33 of points), so everything is fine there.

For the games: Overwatch - £31, Doom £33 both GAME. Uncharted -£35, Ratchet & Clank £19 both CEX. Total £118. Plus £4.48 cashback & 299 CC points. Now to sell my old black PS4 & use my nice new white one

Edit: Just got an email from Tesco that £25 will be refunded into my bank account soon so fingers crossed.
Edited by: "chris88" 26th May 2016

Did they agree to send you the game? I've been told a similar message, … Did they agree to send you the game? I've been told a similar message, but no refund was offered."I can confirm that the game still appears on your order lines but it has indeed been removed from your order as it couldn't be fulfilled as a result of us not having availability to do so. I can appreciate that it may show as a value on a VAT receipt but I can certainly confirm that you paid nothing for it as it was considered a promotional game which was essentially free so no such refund will be credited to you on this occasion.As mentioned previously, it was a free promotional item and subject it was subject to availability as is all prices and promotions advertised through Tesco Direct."



Nah, that's BS. If that response was through Live Chat try emailing them. The live chat is like dealing with argumentative teenagers. My first question would have been "considered a promotional item by whom?" seeing as there was no mention of it being "free" on the website, the order summary or your VAT invoice. If it couldn't be fulfilled they should have advised you of this up-front rather than just deleting it from your order with no communication. That is tantamount to "bait and switch" which is illegal in the UK.

I have an email confirming they are looking to send me the game as soon as they "are able to", whatever that means.
Edited by: "morocco1" 26th May 2016

Nice result ;)I emailed them instead of chat since people don't seem to … Nice result ;)I emailed them instead of chat since people don't seem to be having any luck. They got back to me the next day saying it was out of stock & can't seem to re order it for me so they will refund me the £25 so I can just order it again myself. Takes 2-5 days so I'll see if I get £25 or not. Bank has been charged £266 (used £33 of points), so everything is fine there. For the games: Overwatch - £31, Doom £33 both GAME. Uncharted -£35, Ratchet & Clank £19 both CEX. Total £118. Plus £4.48 cashback & 299 CC points. Now to sell my old black PS4 & use my nice new white one :DEdit: Just got an email from Tesco that £25 will be refunded into my bank account soon so fingers crossed.



Mind pasting the email copy here? I'm not sure what you said to get that result, but that's pretty amazing

Mind pasting the email copy here? I'm not sure what you said to get that … Mind pasting the email copy here? I'm not sure what you said to get that result, but that's pretty amazing



Just fill out the form instead of chat.

This is pretty much what I said 'Hi I made this order but one of the games Call of Duty Black Ops 3 PS4 still hasn't been dispatched yet. I've checked the Tesco Direct website & it's in stock so I'm confused to why mine hasn't been sent yet. Thanks'.

Just keep it simple & don't go into the vouchers/discounts glitch or anything like that. If you already contacted them by other means they may or may not have kept a record of it.

It really depends who you get.


Edited by: "chris88" 26th May 2016
I complained via Facebook and getting a full refund of £25.00 for COD
YES RESULT! I just got black ops 3 despatched for 3x of my orders while on the phone to Tesco direct. told him its fraudulent to charge me VAT on an item thats not sent to customer. I told him to change the VAT invoice, he knew he cant change it as its illigal so he said he will send em out as a goodwill. State the law! lol was on the phone for 30mins he was using every excuse not to send the game.
My refund came in for BO3 so best result

My refund came in for BO3 so best result



How did you get this result? I have been speaking to Live chat and they basically say that they cant do anything and I need to email them at the appropriate email address.

How did you get this result? I have been speaking to Live chat and they … How did you get this result? I have been speaking to Live chat and they basically say that they cant do anything and I need to email them at the appropriate email address.



I explained on the page before.
I got told to place a new order for the game, then send the order number and they will refund the £25. This is a response from sending an email not using online chat

I got told to place a new order for the game, then send the order number … I got told to place a new order for the game, then send the order number and they will refund the £25. This is a response from sending an email not using online chat



I got the same. I'm happy with that - I actually want all the games to play.
I sent an email asking about the missing CoD, as already suggested. Got email back from Tesco today offering a £5 refund as a good will gesture. As I was writing & sending a strong worded email back, another email from them for £20 refund as good will gesture!

Nice result ;)I emailed them instead of chat since people don't seem to … Nice result ;)I emailed them instead of chat since people don't seem to be having any luck. They got back to me the next day saying it was out of stock & can't seem to re order it for me so they will refund me the £25 so I can just order it again myself. Takes 2-5 days so I'll see if I get £25 or not. Bank has been charged £266 (used £33 of points), so everything is fine there. For the games: Overwatch - £31, Doom £33 both GAME. Uncharted -£35, Ratchet & Clank £19 both CEX. Total £118. Plus £4.48 cashback & 299 CC points. Now to sell my old black PS4 & use my nice new white one :DEdit: Just got an email from Tesco that £25 will be refunded into my bank account soon so fingers crossed.



Game offer for the games was rubbish but did promise to match what CEX offer along with an extra £1.
At the moment, CEX is offering the following - Uncharted 4: A Thief's End PS4 - £32, Overwatch Origins PS4 - £30, Ratchet & Clank PS4 - £14 and Doom PS4 - £32.
Edited by: "sweetguyolateju" 28th May 2016

Game offer for the games was rubbish but did promise to match what CEX … Game offer for the games was rubbish but did promise to match what CEX offer along with an extra £1. At the moment, CEX is offering the following - Uncharted 4: A Thief's End PS4 - £32, Overwatch Origins PS4 - £30, Ratchet & Clank PS4 - £14 and Doom PS4 - £32.



Yes GAME trade in prices are always awful. Where I ordered the console & games I traded each of them in via CEX website in case any prices went down by the time I got them. Doom & Overwatch stayed the same so traded them into GAME for £1 better but unfortunately Uncharted went down by £3 & Ratchet & Clank by £5 so posted them to CEX for £35 & £19.
I filled out my sell order in with CEX before the games arrived, I was offered £35 for Uncharted 4, £32 for Doom, £19 for Ratchet and clank. I was going to sell them Black ops 3 for £13 but tesco didn't send it. Hope they don't reject my order because one game is missing.

I just got a £25 refund from Tesco for Black ops 3 due the item "being cancelled from my order".
Thank OP ordered and got the PS4 and 1 game next day phoned CS Friday other 4 games arrived Saturday. Now all I have to do is work out how to use it!.
Just had £25 refunded for CoD. Don't give up the chase!
My CoD was dispatched today
Called today - they said a new copy of my CoD will be sent out - Also got a £5 refund too for the inconvenience

TCB tracked too - thanks OP
I emailed customer services. They're sending me Black Ops "as a gesture of good will".
Spoke with customer service today. I was prepared to argue with information gathered from direct gov websites etc. However, it wasn't needed, refund for £25 was issued right away. I guess they are now acknowledging their mistake.
Just got £108 for 4 games from CEX (£32 doom& uncharted, £30 overwatch, £14 R&C)
got £25 refund from tesco for CODBO2

Works out as £166 for console, not bad at all, before this I was looking at amazon warehouse deals, and was going to pay more than that for a 'used - very good' model
I just got an email out of the blue
"Dear Customer
We are really sorry to have to let you know, that due to a technical issue we have been unable to supply you with a copy of Call of Duty- Black Ops 3. As an apology we are going to be providing you with a £25.00 Moneycard on the 13th June which will expire within 7 days. This will help cover the cost of re-ordering the game or purchasing other items on Tesco Direct.
We would like to apologise again for what has happened and we will be in touch again with the details for the Moneycard.
Kind Regards,

The Tesco Direct Team

I just got an email out of the blue "Dear CustomerWe are really sorry to … I just got an email out of the blue "Dear CustomerWe are really sorry to have to let you know, that due to a technical issue we have been unable to supply you with a copy of Call of Duty- Black Ops 3. As an apology we are going to be providing you with a £25.00 Moneycard on the 13th June which will expire within 7 days. This will help cover the cost of re-ordering the game or purchasing other items on Tesco Direct.We would like to apologise again for what has happened and we will be in touch again with the details for the Moneycard.Kind Regards,The Tesco Direct Team



Received same email. Why not just refund the amount? Who makes these stupid decisions!
Got the email too. I already had a refund on my CoD, now getting a further £25 giftcard? Excellent customer service - although we had to work hard for it!
Email with giftcard this morning. Returned my replacement order of COD for refund £25. Will do the same here making it £249 with 4 games.
If anyone is looking to spend their £25 giftcard that expires in 5 days and not to keen on COD, Doom has reduced to £30 in price on Direct today, cex give £27 and game will price match + £1 for £28
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