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Reconditioned Sky+ HD box 2TB upgrade from 500GB box for £15 + £15 courier delivery @ Sky
Reconditioned Sky+ HD box 2TB upgrade from 500GB box for £15 + £15 courier delivery @ Sky

Reconditioned Sky+ HD box 2TB upgrade from 500GB box for £15 + £15 courier delivery @ Sky

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I've just come off the phone with Sky asking them for a box with more storage than my 2 year old 500GB Sky+ HD box. After giving me their spiel about Sky Q for £199 and falling on deaf ears, the assistant was able to offer me a swap of my old box for a reconditioned 2TB model for £15 + £15 courier delivery, which I consider a very good deal.

FYI the assistant had to trick the system into thinking I already had a 2TB box, but he assured me that this was still a normal procedure rather than a dodge under the table deal - worth finding out for yourself.

Let me know how you get on in the comment section.

I have currently also no "invoice" to prove this, but I'll update with it, if or when I receive one.

Edit: member confirmed comes with 3 months warranty on the reconditioned hardware.

UPDATE: Initially marked as anecdotal, but now confirmed success by several members. And remember, if at first you don't succeed, brush yourself off and try again - success seem to depend on the person you reach. Some of us had to call three/four times

UPDATE POST-DELIVERY: if you receive a Sky+ HD Box 2TB that's not wifi enabled call them again and request a wifi enabled box. They'll swap it over for you FOC.

161 Comments

Original Poster

By the way, I think the best way to success would be to tell them that you're aware of the practice and that you know someone that was offered it. They can't play dumb this way and would have to make up an excuse why i deserve this "deal" and you don't. Fingers crossed.

Did you have to sign up for another 12 months?

they have to send out sky engineer to adjust/replace the LNB on satellite dish. If they have tricked the system into thinking you already have 2T Sky Q box then they may not send out an engineer. This may mean you may not get the full functionality.

At a guess this maybe the ability to record 4 programs and watch the 5th.

He had a Sky HD now has 2TB so just plug and play no need for Engineer, This is SKY HD not Sky Q
Edited by: "fisco2001" 12th Oct 2016

Voted hot. Thanks so much for the post My old 500gb box is always running at 5% or below and I'm always deleting programmes I want to keep. Just called up and got the same offer, 2TB box for £30. There was some initial resistance with the person tell me there aren't any boxes left, but I pushed on quoting that I had read someone had got one just an hour ago. Anyway thanks again OP. Was looking to get a 2tb box off ebay, but doubt I would have got one for £30.00

Gosrani I think they are just upgrading the sky+ hd box to a 2TB sky+ hd box and not the Sky Q upgrade therefore nothing has to be done to the LNB/Dish as it still only uses two feeds.

£15 postage is a bit excessive

Original Poster

cullies

Did you have to sign up for another 12 months?



No

Original Poster

maano001

Voted hot. Thanks so much for the post My old 500gb box is always … Voted hot. Thanks so much for the post My old 500gb box is always running at 5% or below and I'm always deleting programmes I want to keep. Just called up and got the same offer, 2TB box for £30. There was some initial resistance with the person tell me there aren't any boxes left, but I pushed on quoting that I had read someone had got one just an hour ago. Anyway thanks again OP. Was looking to get a 2tb box off ebay, but doubt I would have got one for £30.00



I'm so glad you managed to get it sharing the love

Original Poster

acd2

Gosrani I think they are just upgrading the sky+ hd box to a 2TB sky+ hd … Gosrani I think they are just upgrading the sky+ hd box to a 2TB sky+ hd box and not the Sky Q upgrade therefore nothing has to be done to the LNB/Dish as it still only uses two feeds.



Yes. Not Sky q box.

Sambat

£15 postage is a bit excessive


Think I'll pick mine up.

Original Poster

Sambat

£15 postage is a bit excessive



I agree but when looking at the total cost I'm very happy with the upgrade cost for 4x the storage.

Original Poster

PS: make sure to watch all your recordings before the swap. Also, you have to add Sky+ link recordings with the new box. Don't miss all your favourite shows.

Many thanks for sharing.

Banned

sebrichter

By the way, I think the best way to success would be to tell them that … By the way, I think the best way to success would be to tell them that you're aware of the practice and that you know someone that was offered it. They can't play dumb this way and would have to make up an excuse why i deserve this "deal" and you don't. Fingers crossed.


What number or department did you call?

Original Poster

Zontes

What number or department did you call?




I called the regular tv customer service number: 0333 202 2170 but I was transferred to the "right department" for Sky box upgrades.

Just called and they didn't have a clue what I was talking about.

Edit: Agent has just informed me that people will get caught out as the agent has done this under a "doorstep exchange" I.e. swapping a faulty box and Sky will see a 500mb box being replaced by the 2tb box when they receive the old box.

Edited by: "maclennanneil" 12th Oct 2016

Original Poster

maclennanneil

Just called and they didn't have a clue what I was talking about.



Did you ask them about upgrade options other than Sky Q box?

sebrichter

I called the regular tv customer service number: 0333 202 2170 but I was … I called the regular tv customer service number: 0333 202 2170 but I was transferred to the "right department" for Sky box upgrades.



Would I be right in thinking that it comes with a 1 year warranty since you are having to pay £15

sebrichter

Did you ask them about upgrade options other than Sky Q box?



Just tried them again and they said they would have to send an engineer out at a cost of £60 and no guarantee I would get a 2tb replacement.

Original Poster

CR_&_JR

Would I be right in thinking that it comes with a 1 year warranty since … Would I be right in thinking that it comes with a 1 year warranty since you are having to pay £15



I was wondering the same. But seeing as it is bought from sky directly as a reconditioned product, I think the sales of goods act applies.

Original Poster

maclennanneil

Just tried them again and they said they would have to send an engineer … Just tried them again and they said they would have to send an engineer out at a cost of £60 and no guarantee I would get a 2tb replacement.



Like I said. It's anecdotal. Though it worked for a few others here. Guess it depends who's on the other end of the phone and if they're willing to help you and bend some rules.

My Sky HD keeps saying "FAILED" next to several recordings with "Technical fault" next to the failed items. Anyone else have this issue?

sebrichter

Like I said. It's anecdotal. Though it worked for a few others here. … Like I said. It's anecdotal. Though it worked for a few others here. Guess it depends who's on the other end of the phone and if they're willing to help you and bend some rules.



Fair enough.

It was worth a go and good luck to those who managed to get one!

Original Poster

maclennanneil

Just called and they didn't have a clue what I was talking about.Edit: … Just called and they didn't have a clue what I was talking about.Edit: Agent has just informed me that people will get caught out as the agent has done this under a "doorstep exchange" I.e. swapping a faulty box and Sky will see a 500mb box being replaced by the 2tb box when they receive the old box.



We'll have to wait and see. But just to confirm, the agent confirmed to me when I expressed the same worry and not wanting to get "into trouble" that this is above board. I certainly didn't publish this as a means of encouraging people to become criminals.

Personally I didn't mislead sky. I absolutely told them all the facts about my reason for calling which was the upgrade for more capacity.

Banned

sebrichter

I called the regular tv customer service number: 0333 202 2170 but I was … I called the regular tv customer service number: 0333 202 2170 but I was transferred to the "right department" for Sky box upgrades.


Thanks, just called and got the deal straight away no problem. 3 month warranty on the box as its reconditioned. It is an exchange service so they will be getting one of my many old boxes.
Crazy, they offered me an 'engineer' visit to ascertain if my box had a problem. If it was found faulty I would receive a reconditioned box, and this would cost me 60 quid. How mental is that. 30 quid delivered to my door, or 60 quid with an engineer visit. Sky must think some of us are totally fecking stupid. The call handler saw the stupidity of it!
No question of this being a dodgy deal as some are suggesting. The call handler knew straight away what I was looking for. A 2TB box to replace my 500GB multiroom box.

Edited by: "Zontes" 12th Oct 2016

anthony69

My Sky HD keeps saying "FAILED" next to several recordings with … My Sky HD keeps saying "FAILED" next to several recordings with "Technical fault" next to the failed items. Anyone else have this issue?


Is there a padlock symbol next to the recordings?

I had a similar issue and had to have a new box.

fisco2001

He had a Sky HD now has 2TB so just plug and play no need for Engineer, … He had a Sky HD now has 2TB so just plug and play no need for Engineer, This is SKY HD not Sky Q



What do you do with all the recordings on your original box?

Original Poster

cfbc

What do you do with all the recordings on your original box?



I'm currently in the process of binge watching all random shows and making a list of box sets and movies.

Just got it on 3rd attempt!!! Woo hoo! Many thanks OP!

Guy I spoke to was in Scotland if that helps anyone as I spoke to England and India previously.

Top lad.

Edited by: "maclennanneil" 12th Oct 2016

Original Poster

maclennanneil

Just got it on 3rd attempt!!!



Great to hear!!!

Just tell them you're cancelling because your box is playing up, they'll send you a free one. Don't know anyone who pays for new boxes from sky

Original Poster

taker920

Just tell them you're cancelling because your box is playing up, they'll … Just tell them you're cancelling because your box is playing up, they'll send you a free one. Don't know anyone who pays for new boxes from sky




That wouldn't work for someone that's just renewed though.

I understand I should have asked for a new one at renewal negotiations, but I forgot. So this is for all those that are stuck and need more storage.

Paradroid

Is there a padlock symbol next to the recordings?I had a similar issue … Is there a padlock symbol next to the recordings?I had a similar issue and had to have a new box.



Are you trying to record 3 overlapping recordings?

Took 4 attempts with them saying can't be done! But got the deal in the end!!

I don't consider £15 courier a good deal regardless of what the item is, I've shipped things 10 times the size for less.

I wonder how long the 2tb hdds last after 3 months. They could be years old.

Original Poster

wrong32

I don't consider £15 courier a good deal regardless of what the item is, … I don't consider £15 courier a good deal regardless of what the item is, I've shipped things 10 times the size for less. I wonder how long the 2tb hdds last after 3 months. They could be years old.



But that's the great thing, that's where the sales of goods act comes in. Just because it's a limited warranty, there can be an expectation of it working for a foreseeable future, especially when it is "reconditioned". Also, while there's no guarantees of course, my hdd is also 30 months old, which has equally limited life in it. I think with the new box I can talk with sky about replacing if it breaks within the contract period, the old box I can't.

I am very happy with this compared to a new box, which would set you back a three figure sum.

wrong32

​​I don't consider £15 courier a good deal regardless of what the item is, … ​​I don't consider £15 courier a good deal regardless of what the item is, I've shipped things 10 times the size for less.



What difference would it make to the deal if they offered the 2Tb box for £30 with free delivery?

Original Poster

Crossbow

What difference would it make to the deal if they offered the 2Tb box for … What difference would it make to the deal if they offered the 2Tb box for £30 with free delivery?



I agree completely

Sorry to thread hijack but slightly similar issue.

Took out standard 12 month Sky broadband and phone line through one of those MSE codes 4 months ago.

Received the standard router but it is single band and one piece of equipment struggles and works better on the 5ghz band.

Found out now i could have picked a better dual band router for £20 at the beginning but didn't realise.

I think they want £50-60 to change it now.

Anyone have any luck getting it cheaper before I ring them up?
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