Reminder - Apple reduces iPhone battery replacement fee (£79 to £25, available NOW)
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Reminder - Apple reduces iPhone battery replacement fee (£79 to £25, available NOW)

1125
Expires on 28/12/2018Found 28th Dec 2017
Just a heads-up for the iPhone (6 or newer) owners: starting now & available worldwide through to Dec 2018 - Apple is reducing the price of an out-of-warranty iPhone battery replacement by £54 - from £79 to £25 — for anyone with an iPhone 6 or later whose battery needs to be replaced.

  • Yes, they shouldn't have slowed down iPhones without being transparent about it.
  • Yes, Apple should have got better tech so the battery lasts longer.
  • However, getting the handset's battery serviced officially at this ball-park price by Apple is pretty good; especially if it could give that device a new lease of life.

What devices are potentially affected?
iOS 10.2.1 or above:
  • iPhone 6, iPhone 6 Plus,
  • iPhone 6s, iPhone 6s Plus
    • A limited number of 6S batteries might be covered elsewhere - check this first: apple.com/uk/…wn/
  • iPhone SE.
iOS 11.2 or above:
  • iPhone 7, iPhone 7 Plus

Should I service my battery?
Early in 2018, Apple will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. If your older eligible iPhone doesn't feel too slow yet, perhaps wait for this tool to give you more clarity before deciding if this is for you.

Why is this significant?
Apple introduced the "peak power management" for the selected devices via software update to address shutdowns due to peak power draw, which some aging iPhone batteries were not able to provide (and rolled out to more devices). However, they've only explained it as stability improving feature initially, NOT that it might subsequently slow-down the iPhone running on older batteries. Whether intention or not, by not transparently explaining to iPhone owners, that merely replacing the battery could get you the normal performance back - some have paid the price / upgraded prematurely (whether as direct or indirect result). The battery price reduction can be interpreted as Apple's response, in relation to the mounting lawsuits.

The views are mixed. Some see the batteries as consumable, and that Apple hasn't done anything wrong. Some have blamed it on communication: it's hard to get the consent to make a frequently crashing older iPhone into a more stable, but slower iPhone. Some have suggested that the famously secretive culture (loose lips might sink ship) & their big market cap have given them the free rein to not explain it. Though some have also inevitably drew a more unfavorably parallel, to large-scale planned obsolescence (illegal in France) which can generate repeated sales and maximise profit at the expense of individual consumers. Whatever the out of it, you can now get some iPhone's batteries replaced, for less. This isn't helped by the popular perception of Apple's huge profit margin, and their "efficient tax structures".

Useful read: Phoebus cartel (spectrum.ieee.org/tec…acy)

For the link to the full Apple apology (rare):
apple.com/iph…ce/

Update: £25 price confirmed (Friday 29th Dec).
On the 29th Dec 2017: $29 exchanges for £21.49 - taking into account the UK 20% VAT - is fairly close to the original US value.


Update 2:£25 price available immediately (Saturday 30th Dec 2017)
Apple has confirmed that the reduced price is available immediately)
Article: http://social.techcrunch.com/2017/12/30/apples-29-iphone-battery-replacements-are-available-starting-today/

Update 3: You should get the repair, if you ask for it! (2nd January).
  • "French blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test (notable concession from the previous position!).
  • Reports also suggest that customers who paid $79 otherwise eligible device but before the new price came in, may be able to get a refund from Apple upon request (presumably v. recent repairs only, you'll probably need to be polite & the mileage will vary)i."

Link to the article on Macrumors: macrumors.com/201…ts/

How to get it?
Apple can run a diagnostic on your phone's battery remotely – you don't need to visit an Apple Store (that is possible too & probably preferred by many). To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.

What's still unknown?
With the discounts, whilst there is goodwill on the company's part: be aware they can always move the goal post (so as to speak) of what qualifies for it (not publishing much requirement yet on site suggests they're waiting to assess demand / impact on store).

-It's unknown when the Apple's software updatewith battery health monitoring feature will be available. "Early 2018" is a very loose timeline; until then many consumers are going by gut feelings whether their battery could be an issue to performance (unless they opt for remote tests & in store checks which honestly, won't be as accessible).
-It's unknown if you can take the same iPhone multiple times (e.g. to maximise lifecycle: once now & again in Dec 2018).
-It's unknown if Apple might make the repair eligibility requirement more strict (e.g. require booking genius appointment / impose mail in repair, restrict the number of discounted battery repairs per device, etc).

-It's unknown if the older iPhone 5S/5C,5 were also in fact also affected as if true there would have been consumers who upgraded prematurely, not knowing a battery replacement could have been an alternative route (and still have to pay £79 or go 3rd party!)
-It's unknown if the scope of the £25 discounted battery repair will extend after Dec 2018. One can hope, though until stated otherwise - it's Dec 2018 cut-off.
Community Updates
Apple confirmed will be £25 for UK apple.com/uk/…ce/
Dont buy a phone with a tiny 1800mah battery, its not fit for purpose.
iPhone Battery and Performance
Understand iPhone performance and its relation to your battery.

support.apple.com/en-…387

In cases that require more extreme forms of this power management, the user may notice effects such as:

  • Longer app launch times
  • Lower frame rates while scrolling
  • Backlight dimming (which can be overridden in Control Center)
  • Lower speaker volume by up to -3dB
  • Gradual frame rate reductions in some apps
  • During the most extreme cases, the camera flash will be disabled as visible in the camera UI
  • Apps refreshing in background may require reloading upon launch

Groups

Top comments
Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.
Ah dammit I started posting this Deal 40 minutes ago but my iPhone 5 is just too damn slow
I feel like the only guy who thinks Apple did nothing wrong? They've effectively introduced thermal throttling - something we are happy with computers doing?!
Hamza_Aslam-116511914426811 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.


They should offer out of warranty repairs for free?

Why?
1125 Comments
Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.
Arrrggh just bought a dodgy one off eBay today since my 6 became rubbish
$$$ ???
Thanks great info, though sure it become common knowledge by the time it applies here.
Hamza_Aslam-11651191442686 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.


Fair point - just a note the oldest eligible device (iPhone 6) is from Sept 2014 - which is now approx 3 years and 4 month (or 1211 days). Lithium battery tends to depreciate heavily towards their end of life cycle (iPhones are rated at upto 1000 charges, right?) - most manufacturers don't make it a habit to replace it as they see it as "consumable" item. Assuming one charges once per day - the older iPhone 6 is pretty ancient now.

Then again to depreciate the performance without telling the owners is pretty cheeky.

Tempted to order an iPhone 6S or 7 now as a 2nd phone.
Edited by: "Quicklite" 28th Dec 2017
Yeah this is about stopping the court cases involving apple and their despicable hobbling of older devices to help "protect them as batteries age"

You watch this is the 1st step to backing out of crippling old hardware.

What about ipods?
thanks for the heads up. £29 should be the normal price anyway.

i have an iPhone 6s which has been running super slow. Maybe it will be my last Apple device.
Is it worth upgrading the battery on a 7? Bought it exactly a year ago
my lg v20 has a replaceable battery!
Sorry, might seem a bit clueless but what is it that Apple has done? Slowed down phones?
mmquokka28th Dec 2017

Is it worth upgrading the battery on a 7? Bought it exactly a year ago


Apple's site suggests:
  • Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.
I guess probably not needed, unless the battery depreciated noteably. Best wait for the Apple update to see it suggests you to swap or not.
I feel like the only guy who thinks Apple did nothing wrong? They've effectively introduced thermal throttling - something we are happy with computers doing?!
shubyz3 m ago

Sorry, might seem a bit clueless but what is it that Apple has done? …Sorry, might seem a bit clueless but what is it that Apple has done? Slowed down phones?


More like pulled their customers pants down !
Should have been free for older models as a one off.

Such a wealthy company just want more ££££££££££££££.

Hamza_Aslam-116511914426811 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.


They should offer out of warranty repairs for free?

Why?
shubyz4 m ago

Sorry, might seem a bit clueless but what is it that Apple has done? …Sorry, might seem a bit clueless but what is it that Apple has done? Slowed down phones?


Yep, without telling its users it's doing so. The logic may have been sound, but i think it's the way they did it... one could perceive it to be so that users think the phone is slow and therefore go and upgrade (rather than just replacing the battery).
teame.trevski6 m ago

my lg v20 has a replaceable battery!


Congratulations
Ah dammit I started posting this Deal 40 minutes ago but my iPhone 5 is just too damn slow
Great gesture, well done Apple.
Hamza_Aslam-116511914426813 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.


Offering what free? A replacement battery that is a common wear item in all electronics or free software to tell you your battery is toast and that they recommend slowing it down?
My s7 edge battery expanded and the rear glass came off. How much samsung charge for that? Should it be free?
tomwatts3 m ago

I feel like the only guy who thinks Apple did nothing wrong? They've …I feel like the only guy who thinks Apple did nothing wrong? They've effectively introduced thermal throttling - something we are happy with computers doing?!


Just they didn't tell anyone they were doing it. Customers could have decided to change batteries rather than phones which would be cheaper.
Meh at least cost price for Apple, after revealing what we have known for years - the scum slow down phones so people buy a new one.
absoltely disgraceful conduct
tomwatts1 h, 36 m ago

I feel like the only guy who thinks Apple did nothing wrong? They've …I feel like the only guy who thinks Apple did nothing wrong? They've effectively introduced thermal throttling - something we are happy with computers doing?!


I partially see where you're coming from.
Without the exact data on how they did the thermal limit, how it triggered it, etc (only available from inside Apple) - it's hard to know the exact extent of the peak power draw limit they've applied. To eliminate the shut down is one thing (e.g.minimal intervention), plus the revenue from appstore / service is also increasingly important part of Apple (a reasonable person would assume they've not limited peak performance too much so games, apps run better); whereas conversely a less than charitable mindset might think they're out to sell more devices (to steer the ship closer to the $1Tn market capitalisation).

Though with such a big install base - it's hard to know if they've limited more aggressively than they should have, or not. It's one of those we'll never know things as outsiders.

Obviously this has shaken Apple a bit for them to react like this. This sort of response is normally reserved for caught with our pants down moments. E.g. iPhone 4 antennagate / discount /free bumper.
Edited by: "Quicklite" 29th Dec 2017
MGS45 m ago

Should have been free for older models as a one off.Such a wealthy company …Should have been free for older models as a one off.Such a wealthy company just want more ££££££££££££££.


Why? Batteries are fair wear and tear. When you buy an iPhone, you know you can't change the battery yourself. If you need it changed, take it to a store and pay the fee.
They haven't done anything to ensure the battery loses the ability to hold charge quickly (if anything, their actions have prolonged life). Cant see why they'd need to offer a free battery...
Hamza_Aslam-116511914426816 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.


To be fair, it's not Apple's fault that lithium ion batteries degrade over time - this is true of all batteries from all manufacturers. They introduced a software update that underclocked the CPU under peak load to stop very deteriorated batteries from causing devices to shut down, and they were not transparent about it - which is certainly not good. This shutdown phenomenon is not unusual though - in fact it was causing some older Nexus 6Ps to randomly switch off.

I think a £29 official battery replacement (with a warranty) on a potentially 3 year and 4 months old device is very reasonable. I have just read that they are introducing built in features in 2018 to transparently show the battery health of iPhones and to suggest battery replacement in the event that they can no longer offer the necessary performance. Yes, they should have done this before. But...you know.

Obviously what's done is done, so people must choose whether or not they forgive Apple; although in these scenarios I can't help but suspect that many of the angriest people don't even own iPhones. This is good for existing owners with old devices at least.
apple.com/uk/…wn/

Enter your phone serial number for free of charge battery replacement
shubyz10 m ago

Sorry, might seem a bit clueless but what is it that Apple has done? …Sorry, might seem a bit clueless but what is it that Apple has done? Slowed down phones?


They have been found to be slowing down peoples phones over time as the battery capacity reduces through usage. As you use your phone, over time the battery deteriorates holding less and less charge meaning it drains quicker - this happens to all batteries. Apple have however secretly been slowing down the CPU clock speed on peoples phones as the battery deteriorates as a way for the phone to use less power thus the battery appears to be lasting longer but then the phone itself becomes slower as the CPU clock speed is less - this is why it begins to lag as the battery gets worse.

The reason people are so annoyed is because they have been doing this in secret but slowing down the phone also prompts people to upgrade to a newer iphone - apple should have told people they were slowing them down as instead of upgrading to a new phone, they could instead simply install a new battery increasing the phones speed again.
tomwatts8 m ago

I feel like the only guy who thinks Apple did nothing wrong? They've …I feel like the only guy who thinks Apple did nothing wrong? They've effectively introduced thermal throttling - something we are happy with computers doing?!


Yeah, seems like a common practice that a lot of companies do, but people get offended because it's Apple. Still think it's a step in the right direction for all companies, replacement batteries are far too expensive/difficult to install on most new flagships.
Quicklite13 m ago

Fair point - just a note the oldest eligible device (iPhone 6) is from …Fair point - just a note the oldest eligible device (iPhone 6) is from Sept 2014 - which is now approx 3 years and 4 month (or 1211 days). Lithium battery tends to depreciate heavily towards their end of life cycle (iPhones are rated at upto 1000 charges, right?) - most manufacturers don't make it a habit to replace it as they see it as "consumable" item. Assuming one charges once per day - the older iPhone 6 is pretty ancient now. Then again to depreciate the performance without telling the owners is pretty cheeky. Tempted to order an iPhone 6S or 7 now as a 2nd phone.


Why do you need another iPhone ?
Hamza_Aslam-116511914426818 m ago

Still, it should be free seeing as it's not our fault that Apple have done …Still, it should be free seeing as it's not our fault that Apple have done this. Apple should pay the price by offering it for free.

apple.com/uk/…wn/
mephestic1 m ago

They have been found to be slowing down peoples phones over time as the …They have been found to be slowing down peoples phones over time as the battery capacity reduces through usage. As you use your phone, over time the battery deteriorates holding less and less charge meaning it drains quicker - this happens to all batteries. Apple have however secretly been slowing down the CPU clock speed on peoples phones as the battery deteriorates as a way for the phone to use less power thus the battery appears to be lasting longer but then the phone itself becomes slower as the CPU clock speed is less - this is why it begins to lag as the battery gets worse.The reason people are so annoyed is because they have been doing this in secret but slowing down the phone also prompts people to upgrade to a newer iphone - apple should have told people they were slowing them down as instead of upgrading to a new phone, they could instead simply install a new battery increasing the phones speed again.

apple.com/uk/…wn/
SAMFRMLONDON1 m ago

https://www.apple.com/uk/support/iphone6s-unexpectedshutdown/



please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.
Edited by: "SAMFRMLONDON" 28th Dec 2017
SAMFRMLONDON52 s ago

https://www.apple.com/uk/support/iphone6s-unexpectedshutdown/



please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.
Good price I’ll get my iPhone 7 done next year summer.
SAMFRMLONDON3 m ago

please use the serial number checker below to see if your iPhone 6s is …please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.


Yes, thanks. What’s that 5 Times now? We get the message. 🙄
I will take that offer as my iPhone 6 has dramatically slowed down since the update. I think the slow down was a bit too heavy handed. It's apparently more than half the speed. I'd have prefered a subtle slow down or an option to say if I want battery life or performance.
mephestic6 m ago

They have been found to be slowing down peoples phones over time as the …They have been found to be slowing down peoples phones over time as the battery capacity reduces through usage. As you use your phone, over time the battery deteriorates holding less and less charge meaning it drains quicker - this happens to all batteries. Apple have however secretly been slowing down the CPU clock speed on peoples phones as the battery deteriorates as a way for the phone to use less power thus the battery appears to be lasting longer but then the phone itself becomes slower as the CPU clock speed is less - this is why it begins to lag as the battery gets worse.The reason people are so annoyed is because they have been doing this in secret but slowing down the phone also prompts people to upgrade to a newer iphone - apple should have told people they were slowing them down as instead of upgrading to a new phone, they could instead simply install a new battery increasing the phones speed again.


That's not exactly how it worked - the software update introduced in (I think) 10.2 - would throttle the clock speed at peak load if the battery was too deteriorated to handle it - so it wasn't to improve battery life but more to prevent unexpected shutdowns.
Hi Siri, set a cheeky calendar entry for Monday, 31st December 2018 to pop into Apple for a battery replacement.

I joke. Jokes aside - it's v.brave of them to do this - this might actually put off some upgrades / will have impact potentially on their revenue. The class action must have had some teeth.
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