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Replace your defective Google Nexus 6P (purchased from google) with a Pixel/Pixel XL for Free

Google is offering Pixel XL as replacement to eligible Nexus 6P owners.
Credit: androidauthority.com/goo…51/
The OP link will take you to the support page. You can then chat to someone from google who will help you through the process.
Good luck.
How did you come to that conclusion? A device with an in-built defect and/or almost guaranteed failure at some point and if you weren't the original sucker to buy one you're out of luck?
More than fair in my opinion.
If you bought it second hand, then you're out of luck. Only the original purchaser is entitled.
More than fair in my opinion.
Mine too and it's only 9 months old
How did you come to that conclusion? A device with an in-built defect and/or almost guaranteed failure at some point and if you weren't the original sucker to buy one you're out of luck?
I'm not suggesting that you shouldn't be offered a repair or something, but if you bought it used on eBay for £250 or so, why should that entitle you to a brand new Pixel XL?
Stuff breaks, and most things only come with a 12m warranty, this phone has been out 2 years.
Seems like you need to say the correct fault to get one
Pretty sure my U11 is better
How's Jack?
Most phones other than Apple, come with 24 months warranty and, ok, not a new Pixel but when something should have been recalled anyway and if they can't fix the underlying fault, an equivalent or better replacement (e.g. Pixel) is fair game in my opinion. To be honest, Google have been difficult in the past with repairs and tend to send you back to the OEM (e.g. LG for Nexus 5X) and that's why I've not bothered. These things do seem to have inherent bootloop and battery issues, not to mention easily bending.
They said there were no black Pixels in stock. He settled for a refurbed 6P
Also what condition are they in?
Finally spoke to Google on monday 11th and they sent me a new 6p as a replacement which arrived next day! The battery is a lot better. I asked about warranty and they said I had another 2 years as I was abit concerned that this seems to be a common problem.
I still think the phones Great (at least I've another 2 years peace of mind)
Mine was bought from the play store
Edit: Just wanted to confirm I bought my N6P from the Google Store direct initially. Also, my N6P was shutting down at 20% all the time as well, which I actually initially called them about, and it qualifies for warranty though they wanted me to try a few things first. Then the next day it went into the bootloop so I called them again to speed up the warranty process
I received a brand new boxed one, which interesting when I check warranty it says it expired at beginning of this year even though I received it after that date, and it also tells me it is a US model. But when I got it it was in retail package.
I got a refurb Nexus 6P in a plain box but it looked like new, not a mark on it.
The one I sent back had a bent volume control from me dropping it and you get another short USB-C cable.
The battery life in the new one is superb, also told it comes with a two year guarantee.
Love the phone and didn't want to change so very happy.
Used to get the 30% and then 15% warning but never happens now.
I don't know what has changed and was just accepting it really but this has given me hope of at least getting a better 6P back if I report it.
I did buy it direct from Google so will deal with them later.
Thanks for the info.
Booting up seems to take ages also compared to other videos etc I have seen but never had the boot loop issue.
I had the same problem! got rid of it 30 days ago and this happens...
Hi Chris,
Thanks for writing back to Google Support!
I have reviewed your interaction history and noticed that you had a conversation with one of my colleagues Noel and he has processed a replacement for you. Since the Pixel XL replacement option is available only for the US and CA at this time due to inventory restrictions in these regions, your replacement device will still be a Nexus 6P. I assume that the issue is now resolved on the case reference number: XXXXXXXX and to avoid multiple open contacts for the same issue, I will now go ahead and close this email thread. I thank you for your time and patience.
We consider you to be our most valued and privileged customer. Rest assured, we're here to help you with resolution to your Google products and services and we're very glad about it.