Replace your defective Google Nexus 6P (purchased from google) with a Pixel/Pixel XL for Free
636°Expired

Replace your defective Google Nexus 6P (purchased from google) with a Pixel/Pixel XL for Free

100
Found 14th Sep 2017
2789891.jpg
Google is offering Pixel XL as replacement to eligible Nexus 6P owners.

Credit: androidauthority.com/goo…51/

The OP link will take you to the support page. You can then chat to someone from google who will help you through the process.

Good luck.
Community Updates
Top comments
My Pixel phone is charging very slowly and can't record video more then 10sec. Can I get Nexus 6P instead of this crap?
ezzer7240 m ago

More than fair in my opinion.


How did you come to that conclusion? A device with an in-built defect and/or almost guaranteed failure at some point and if you weren't the original sucker to buy one you're out of luck?
Xiaomi redmi note 4 global edition for the win
The_IMF2 m ago

HAS to have been bought in your name from Google for this to work and it's …HAS to have been bought in your name from Google for this to work and it's not a guarantee either.If you bought it second hand, then you're out of luck. Only the original purchaser is entitled.


More than fair in my opinion.
100 Comments
HAS to have been bought in your name from Google for this to work and it's not a guarantee either.

If you bought it second hand, then you're out of luck. Only the original purchaser is entitled.
The_IMF2 m ago

HAS to have been bought in your name from Google for this to work and it's …HAS to have been bought in your name from Google for this to work and it's not a guarantee either.If you bought it second hand, then you're out of luck. Only the original purchaser is entitled.


More than fair in my opinion.
It's so entirely possible you'll get a refurbished 6P
My Pixel phone is charging very slowly and can't record video more then 10sec. Can I get Nexus 6P instead of this crap?
Sliwka1 m ago

My Pixel phone is charging very slowly and can't record video more then …My Pixel phone is charging very slowly and can't record video more then 10sec. Can I get Nexus 6P instead of this crap?

Mine overheats
praevalens7 m ago

Mine overheats


Mine too and it's only 9 months old
Sliwka5 m ago

Mine too and it's only 9 months old

6 months here
ezzer7240 m ago

More than fair in my opinion.


How did you come to that conclusion? A device with an in-built defect and/or almost guaranteed failure at some point and if you weren't the original sucker to buy one you're out of luck?
plewis007 m ago

How did you come to that conclusion? A device with an in-built defect …How did you come to that conclusion? A device with an in-built defect and/or almost guaranteed failure at some point and if you weren't the original sucker to buy one you're out of luck?


I'm not suggesting that you shouldn't be offered a repair or something, but if you bought it used on eBay for £250 or so, why should that entitle you to a brand new Pixel XL?

Stuff breaks, and most things only come with a 12m warranty, this phone has been out 2 years.
Xiaomi redmi note 4 global edition for the win
Someone confirmed in that reddit thread UK still gets refurbished n6p
"Its not the camera; it’s not the design; and it certainly isn’t the battery life."

Seems like you need to say the correct fault to get one
yeahbutitsnotfree9 m ago

Xiaomi redmi note 4 global edition for the win


Pretty sure my U11 is better
ezzer723 m ago

Pretty sure my U11 is better


How's Jack?
ezzer7218 m ago

I'm not suggesting that you shouldn't be offered a repair or something, …I'm not suggesting that you shouldn't be offered a repair or something, but if you bought it used on eBay for £250 or so, why should that entitle you to a brand new Pixel XL?Stuff breaks, and most things only come with a 12m warranty, this phone has been out 2 years.




Most phones other than Apple, come with 24 months warranty and, ok, not a new Pixel but when something should have been recalled anyway and if they can't fix the underlying fault, an equivalent or better replacement (e.g. Pixel) is fair game in my opinion. To be honest, Google have been difficult in the past with repairs and tend to send you back to the OEM (e.g. LG for Nexus 5X) and that's why I've not bothered. These things do seem to have inherent bootloop and battery issues, not to mention easily bending.
Cold. Google replaced mine with refurb n6p less than a month ago.
This is only for US and Canada lol... Says it all over the reddit and I've called myself.
Nice, my nexus 6p for in a bootloop few months back and I didn't have boot loader unlocked, so it's a paperweight now. Unfortunately I bought this second hand so no way of me getting a replacement - I have at some point ordered a 6p and then sold so I could try and say it's that one, bit I'm sure they ale figure it out via imei or serial number. They should just do it for all I think, it doesn't matter how you purchased one but it developed a fault which is clearly non-user fault...
Sold mine to music magpie a few months back as battery would say 20% then die!
This is incorrect, they are offering Nexus 6P refurbished devices.
Dont know what all the fuss is about. Still rocking a nexus 4.
Me 2! Love 💘 it
Tiny crack at the bottom of my screen so not eligible :(, even though the battery is genuinely on the wonk..
My nephew was offered the Pixel XL as a replacement a couple of weeks ago, but in white.

They said there were no black Pixels in stock. He settled for a refurbed 6P
So basically its hit and miss... Does anyone from the UK have any proof they've received a Pixel XL 128b replacement?
Hello, I called today with a genuine battery fault in my 6p and I'm being sent a refurbished 6p as a replacement.
Never had an issue with my iPhone 6s the past 2 years, and neither with my 5s the 2 years I had that, due for an upgrade this November and was thinking about android due to extortionate iPhone x prices, but I'll think twice now, may be worth sticking to apple
Does regularly shutting down at 15-20% battery qualify??
Same here, reported genuine battery issues today, being sent refurbished 6p with 2 years warranty.
When people get sent out refurbished units, are they in retail packaging?
Also what condition are they in?
My 6p kept shutting down when it got to 20-15%.
Finally spoke to Google on monday 11th and they sent me a new 6p as a replacement which arrived next day! The battery is a lot better. I asked about warranty and they said I had another 2 years as I was abit concerned that this seems to be a common problem.

I still think the phones Great (at least I've another 2 years peace of mind)

Mine was bought from the play store
Edited by: "bettz1" 15th Sep 2017
Can confirm. My 64GB N6P was in an infinite bootloop so I sent it back a couple weeks ago. Got a 128GB Pixel XL back! Even in the shipping email it was stated to be a refurb N6P, only found out it was a Pixel XL when I opened the package. Great phone, highly recommend it if you can get it

Edit: Just wanted to confirm I bought my N6P from the Google Store direct initially. Also, my N6P was shutting down at 20% all the time as well, which I actually initially called them about, and it qualifies for warranty though they wanted me to try a few things first. Then the next day it went into the bootloop so I called them again to speed up the warranty process
Edited by: "ToastQ" 15th Sep 2017
No thanks. I supported nexus devices religiously, but the laughable way their products have been supported with third party products, and then to have parts entirely ringfenced to promote the pixel line have left me opting to look for a new device. Sadly, I will never buy another google device again.
Edited by: "Eldergeek" 15th Sep 2017
MLAM9 h, 24 m ago

When people get sent out refurbished units, are they in retail …When people get sent out refurbished units, are they in retail packaging?Also what condition are they in?


I received a brand new boxed one, which interesting when I check warranty it says it expired at beginning of this year even though I received it after that date, and it also tells me it is a US model. But when I got it it was in retail package.
I just had mine replaced, had it for 18 Months, battery drain issue.

I got a refurb Nexus 6P in a plain box but it looked like new, not a mark on it.
The one I sent back had a bent volume control from me dropping it and you get another short USB-C cable.

The battery life in the new one is superb, also told it comes with a two year guarantee.
Love the phone and didn't want to change so very happy.
Edited by: "mikemod" 15th Sep 2017
I have been plagued by the battery being hammered and then just dying at the 15 - 20% mark for a while now.
Used to get the 30% and then 15% warning but never happens now.
I don't know what has changed and was just accepting it really but this has given me hope of at least getting a better 6P back if I report it.
I did buy it direct from Google so will deal with them later.
Thanks for the info.
Booting up seems to take ages also compared to other videos etc I have seen but never had the boot loop issue.
*Sloman*15 h, 23 m ago

Sold mine to music magpie a few months back as battery would say 20% then …Sold mine to music magpie a few months back as battery would say 20% then die!


I had the same problem! got rid of it 30 days ago and this happens...
I had my 6P replaced by Google for free back around March. There were reports of then doing so and although my phone was around 5 months our of warranty I didn't have to even ask they just offered a free replacement.
Edited by: "antonfrompreston" 15th Sep 2017
Currently you'll get a refurbished 6P in the UK with a 2 year warranty. My 6P is 6 months old and they aren't having any of it!

Hi Chris,

Thanks for writing back to Google Support!

I have reviewed your interaction history and noticed that you had a conversation with one of my colleagues Noel and he has processed a replacement for you. Since the Pixel XL replacement option is available only for the US and CA at this time due to inventory restrictions in these regions, your replacement device will still be a Nexus 6P. I assume that the issue is now resolved on the case reference number: XXXXXXXX and to avoid multiple open contacts for the same issue, I will now go ahead and close this email thread. I thank you for your time and patience.

We consider you to be our most valued and privileged customer. Rest assured, we're here to help you with resolution to your Google products and services and we're very glad about it.
Post a comment
Avatar
@
    Text