Royal Mail certificate of posting - Free reference number to track eBay items
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Royal Mail certificate of posting - Free reference number to track eBay items

140
LocalFound 27th Mar
I found out recently that Royal Mail provide a unique reference number when you request for free certificate of posting for small items. This reference number will be provided for first or second class parcels to the UK.

eBay will accept this as proof of delivery, this avoids paying an extra £1 for tracking.

There is still some risk attached as standard post only covers £20, this is not fully tracked and is only updated online when item has been delivered.

Certainly worth it and can deter fraudsters on eBay who falsely claim for items not received.

Hope it helps someone.
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Royal mail only give you a trackable number for free anything over 1kg, anything less they wont.

For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.

It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!
Edited by: "daniel_AgraTrillo" 27th Mar
Thought ebay requires a tracked service not proof of posting
daniel_AgraTrillo2 m ago

Royal mail only give you a trackable number for free anything over 1kg, …Royal mail only give you a trackable number for free anything over 1kg, anything less they wont. For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!


It's for any weight, up to the 2kg max, but it has to be a parcel rather than an envelope size.
I've been using this RM service for a couple of years.
I've had a couple of item not received claims against me, one for a TomTom Runner, another for some £200 wireless headphones. Both times I sent the items second class, not signed for, under 1kg at £2.90. Both times the RM tracking proved they'd been delivered to the number and postcode provided by the buyer's PayPal payment. Both times eBay sided with me, the seller.
Signed for is a waste of money unless you feel the need for the extra £30 insurance in case of a genuinely lost or damaged item... For what it's worth I've never had an item go missing or get damaged in RM transit in over 10 years.
Another reason not to bother with signed for is that, from previous experience, I'd say 30-40% are delivered without the post officer getting a signature, especially when being delivered at busy times of the year or to work places or eBay's GSP centre, for example... The item just stays in RM 'we've got your item' limbo thus making you liable for any unscrupulous buyer to claim they never received it.
This makes Royal Mail the go to provider for parcels under 2kg in my opinion.
140 Comments
Handy info , didn't know the eBay bit . Cheers OP
You can still report most items missing and get free parcel and refund
Thought ebay requires a tracked service not proof of posting
Would only ever post tracked through eBay. Surely this wouldn't cover you?
I use only special delivery and recorded delivery as it gives me proof of signature that someone at the other end has received it. I think this proof of posting may be good for items value under £10 but for high value items it wouldn't really be worth it....
Royal mail only give you a trackable number for free anything over 1kg, anything less they wont.

For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.

It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!
Edited by: "daniel_AgraTrillo" 27th Mar
This gives a reference number that only shows when it's been delivered. We post parcels every day at work and at least 50% never show that they've been delivered, it's down to the delivery person to mark it as delivered and far too many don't.
daniel_AgraTrillo2 m ago

Royal mail only give you a trackable number for free anything over 1kg, …Royal mail only give you a trackable number for free anything over 1kg, anything less they wont. For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!


It's for any weight, up to the 2kg max, but it has to be a parcel rather than an envelope size.
You are relying on the postal delivery person to scan the barcode on the postage label when it is delivered.

Like a post above states this only happens about 50% of the time.
Royal Mail give a proof of postage for anything that is posted via the counter. Standard delivery is covered up to £20 if you opt to go recorded delivery this has cover of up to £50. Special delivery/guaranteed delivery for anything more expensive or needs to be delivered ASAP
If a buyer reports item not received (eBay) you should never refund monies straight away, a case should be opened as long as you have your proof of posting all will be fine as Royal Mail will always refund - as they have failed to deliver and cannot prove otherwise. It's best to claim online much quicker and usually less problematic
DAPPAMAN27 m ago

I use only special delivery and recorded delivery as it gives me proof of …I use only special delivery and recorded delivery as it gives me proof of signature that someone at the other end has received it. I think this proof of posting may be good for items value under £10 but for high value items it wouldn't really be worth it....



Exactly only worth it for low value items
daniel_AgraTrillo28 m ago

Royal mail only give you a trackable number for free anything over 1kg, …Royal mail only give you a trackable number for free anything over 1kg, anything less they wont. For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!



Posted an item today weighing 200 grams and still received the tracking reference
GemandJake32 m ago

Would only ever post tracked through eBay. Surely this wouldn't cover you?


It does cover you, and has been my saving grace on many occasions. When you purchase postage with Royal Mail through your eBay account, it's automatically applied to the label you print.

It's worth noting as well that the barcodes that are printed at self service machines - 1st class LL / 2nd class parcel for example (I'm not sure if the counter labels are the same) now also have a traceable barcode on them, which I have been told should be scanned upon delivery. You can see the similar code on the RM 48 label

33525856-4GsF3.jpg
RM priced themselves out of the market and didn't improve their service. I very rarely use them now, except for birthday cards.
BuzzDuraband11 m ago

It does cover you, and has been my saving grace on many occasions. When …It does cover you, and has been my saving grace on many occasions. When you purchase postage with Royal Mail through your eBay account, it's automatically applied to the label you print.It's worth noting as well that the barcodes that are printed at self service machines - 1st class LL / 2nd class parcel for example (I'm not sure if the counter labels are the same) now also have a traceable barcode on them, which I have been told should be scanned upon delivery. You can see the similar code on the RM 48 label [Image]


Just to expand on this, and I assume it's similar to what the OP is referring to here...

33525907-KqpIT.jpg
Note how the tracking number created by eBay doesn't use the usual GK/GB format of Royal Mail but is created upon postage creation and can be fully tracked by eBay (upon receipt, obviously)
Edited by: "BuzzDuraband" 27th Mar
These are running at about 80-90% scanned,the reasons some are missed are cos the sender blurs the square the postie scans or the square is placed in a way that is impossible to scan.
ohmum40 m ago

This gives a reference number that only shows when it's been delivered. We …This gives a reference number that only shows when it's been delivered. We post parcels every day at work and at least 50% never show that they've been delivered, it's down to the delivery person to mark it as delivered and far too many don't.



Good to know that
Oilcan29 m ago

If a buyer reports item not received (eBay) you should never refund monies …If a buyer reports item not received (eBay) you should never refund monies straight away, a case should be opened as long as you have your proof of posting all will be fine as Royal Mail will always refund - as they have failed to deliver and cannot prove otherwise. It's best to claim online much quicker and usually less problematic



Agree but it's a long process and proof of delivery is very useful in this case
Not sure if this definitely holds up if they escalate a claim through PayPal as it has never got to that stage for me. Although It has happened to me a couple of times already with customers saying it hasn’t turned up and when I show them the buyer proof it has been delivered they seem to not reply again. So it seems to deter for sure. I will still send items over a certain amount tracked but it helps on the cheaper items that high postage would put buyers off. Definitely a handy service
HellriderUKDeals697 m ago

Agree but it's a long process and proof of delivery is very useful in this …Agree but it's a long process and proof of delivery is very useful in this case


The last couple of times I have needed to claim I have used the online process re Royal Mail and have had cheque for full amount plus postage within two weeks-much quicker than the form filling claim, you will always need proof of posting to claim
I used to use this method all the time until I read that eBay/PayPal required signed for delivery. Unless it's a really cheap item it's not worth the risk
This has been going for a few months now Definitely came in handy when one of my buyers said their item hadn’t been delivered, but the tracking number said it had. It miraculously turned up within an hour
Been using Royal Mail for years ...never let me down unlike several couriers i have tried in the past (trying to save money)...I've had couriers leave packets outside blocks of flats as opposed to going up in the lift to deliver items (too much time).
Yes RM are more expensive but i think they offer a better service.
Post office do not always refund you, I have been selling on eBay since 2002 thankfully not to many issues to deal with (maybe 15 over the years) I’ve had a few refunds but also have been declined too even though proof provided and also once stamps sent to me as “goodwill” even though they lost my post. This track service is a good idea as others have said you can see weather it’s been delivered and like others have said buyers find their item!
what a lot of people don’t realise on eBay is that eBay take 10% of a buyers postal costs which is totally unfair especially if your keeping your postal costs to the bear minimum to compete with Free postage sellers 😬
geojo30 m ago

This has been going for a few months now Definitely came in …This has been going for a few months now Definitely came in handy when one of my buyers said their item hadn’t been delivered, but the tracking number said it had. It miraculously turned up within an hour


This has happened to me twice, luckily both times I had the reference number from certificate of posting.
NCIS1 h, 35 m ago

You are relying on the postal delivery person to scan the barcode on the …You are relying on the postal delivery person to scan the barcode on the postage label when it is delivered.Like a post above states this only happens about 50% of the time.


They are called 2D barcodes, they are a pita if they are not flat, some post offices scan them before they stick postage to an item then put them on a 90 degree edge 😵
So if you used this method but the postie delivering didn't scan it then the customer says they haven't received it (they have really) ebay could see that it's shown as not delivered so they refund the buyers money back, could you claim from RM (if you have proof of postage)?
I thought you needed proof of signature - therefore you have to pay the extra £1
Zek11 m ago

So if you used this method but the postie delivering didn't scan it then …So if you used this method but the postie delivering didn't scan it then the customer says they haven't received it (they have really) ebay could see that it's shown as not delivered so they refund the buyers money back, could you claim from RM (if you have proof of postage)?


Yes.
Yip I’ve used this a few times-
once to show that something had been delivered when a buyer claimed it hadn’t been
and twice to claim for lost packages. Both claims were reimbursed by RM

I use the Drop & Go now at the PO which also gives you online receipts with the tracking details
ebay Don't require a signature on delivery for items under £750, a tracked service without a signature is enough as per the OPs post. If the item you sell is above £750 you are required to obtain a siganture on delivery if you wish to be covered by eBays seller protection.
RM service for claiming for lost post even with signature is rubbish and drawn out. Also you have to prove its value, so the sale price might not be covered. Also you have to wait 10 working days before you can even start to claim.
Edited by: "AzeemB" 27th Mar
wow just wow
wanderer2 h, 11 m ago

Thought ebay requires a tracked service not proof of posting


ebay does not need a trackable service but something that confirms receipt of an item which can be just signature or recorded for
Use my Hermes cheaper than a small level and also tracked
I think people should read the EBay terms and conditions. EBay will side with the buyer in 99% of cases and will not accept a certificate of posting as proof it has arrived. Only safe way with EBay is Special Delivery or similar as EBay will accept that.
Bottom line of Interpretation Act 1978: "I have proof that I have sent it so you have received it." Strange that what is deemed acceptable to court is not acceptable to ebay:
"...the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post..."
legislation.gov.uk/ukp…n/7
daniel_AgraTrillo2 h, 48 m ago

Royal mail only give you a trackable number for free anything over 1kg, …Royal mail only give you a trackable number for free anything over 1kg, anything less they wont. For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!


Not recently as I had the issue when the buyer received the item and two hours later person is filed PayPal claim that the item is not received and lost the claim due to tracker shows that the item was delivered.
daniel_AgraTrillo2 h, 55 m ago

Royal mail only give you a trackable number for free anything over 1kg, …Royal mail only give you a trackable number for free anything over 1kg, anything less they wont. For anything less than 1kg, proof of postage will still guarantee that royal mail refund you if an item is lost or the guy stole it. I had a claim from some buyer that clearly stole my item, instead of arguing for days i refunded him right away and claimed from Royal mail online, 4 days later i received a check for the value of the goods and postage. Always ask for proof of postage.It's easier to deal with Royal Mail than Ebay, even if you have 100% proof the buyer received his item, ebay will side with the buyer ALWAYS!!

Err, no they won't! I ordered an item, I never received it, it was tracked and someone who I didn't know signed for it. When I raised a claim, Ebay initially refused it because it had been tracked and signed for. When I raised a complaint and explained that there was no proof of the address the seller had sent the item to (as Royal Mail don't keep a record of it) and the signature was someone I'd never heard of (none of the neighbours) they gave in and refunded me. Tracked is a waste of time because as long as anyone and I mean ANYONE signs for it, wherever it is delivered, correctly or incorrectly, Ebay will side with the seller and Royal Mail won't give a damn.
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