Does this work on items sent to Europe ? How do the Chinese sellers get proof of delivery to the UK ?
Hermes just throw your parcels round even when they are clearly marked that they are fragile. Has so many bad experiences with them and sure many others have too. Royal Mail might at least treat stuff better
As a seller on eBay I sent a parcel a couple of weeks ago. Buyer reported it as missing 7 days later. I checked the reference number and it stated no delivery attempted. Asked them to wait until the 10 working days mark and I would file a claim. 11 working days was monday. I sent them a copy of the invoice I received when i purchased the items and an invoice for the personalisation that had been done to the item, along with the eBay item number and the reference number from the proof of posting. I received a letter this morning with a cheque for 10.80, which was the item cost plus time plus postage. I did, however, post a replacement out to the buyer on Monday.
So this is available when buying the postage through ebay?
Some info on 2D barcodes. These are monitored. Royal Mail know how many are in the system and are due to be doorstep scanned that day. And the address they are going to. Everyday the manager of the delivery office gets a report from the day before of how many were scanned for each duty/walk. This is against the postman’s name on that day. If the postman continuously fails to scan 2D items they are spoken to and dealt with. The problem I’ve noticed is the post office. When they scan the code there end they then place the barcode label on the parcel so the postman can’t scan it either smudging the wet ink or creasing it. Royal Mail tracked are scanned as they enter the delivery office. They have to go that day even if the postman forgets one or it gets miss sorted. In our office if the customer isn’t in we don’t put a card through we take them back and a driver will go around about 6pm and attempt a second delivery. 95% get delivered that day. And every office is under pressure to hit 95%. Standard Recorded delivery are not tracked but get a signature on the doorstep. Most of the time no one is in and they get a card pushed through. Special deliveries we guard with our life losing one of these can result in the sack. These can’t even go to a neighbour even if the neighbour offers.