I guess so, but I could upload numerous photos of damaged items over the past few months. Not surprisingly, I get plenty of requests to review my Zavvi purchases, but never for any of the damaged items.
Different experiences for different people i suppose but i never have any damage. Got a statue delivered yesterday it was perfect.
Remember the Vita error? They had no problems getting them back free of charge. https://conversation.which.co.uk/technology/zavvi-playstation-vita-sent-in-error-legal-rights
Would be good if you could actually return anything to Zavvi, been trying to return something for the last 3 days, back and forward emails which have so far resulted in them giving me a returns label but then saying they couldn't give me a current returns address as they were having some issues. What's that all about?!