I had the same problems myself also and once the issues on their site were rectified the code was no longer valid. I did query this with support as was disappointed but I'm not getting a direct response to that.. :(
I am also having a problem completing my order, gets stuck on "Submitting order..." at the end of the checkout stage. It appears this is affecting a few other people as well, both in this thread and in other sanctuary.com offers posted here over the last couple of months. I have tried multiple browsers, PCs and Phones and cant get my order to work, asked a friend to try ordering from their PC and it works fine. If anyone can figure out why this is happening and if there is a way to fix it I know I and I'm sure all the others experiencing this problem would really appreciate it. Right now their support is closed over the weekend so cant contact them, I will update here if there is any response from them but if anyone has a solution before then that would be awesome. *Update* Had their reply, they are currently suffering from some form of technical problem, its causing problems for them as well so they cant take orders over the phone, no eta on a fix.
Yes, shame about that. Doesn't look like the free heart gift set offer is valid anymore.
Ordered one for my mum. One for SO's mum and two for our house. £25 free shipping. And they turned up today.... mmmmm
You can change it to free delivery when you go to the checkout page, just before the checkout confirmation page. I didn't see it either until it was pointed out on another thread :-)