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Save £90 year on BT Premium email (If have EE Broadband)
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Save £90 year on BT Premium email (If have EE Broadband)

29
Posted 2nd Apr
Was paying £7.50 a month for BT premium email and spoke to advisor on phone today and mentioned I had my broadband with EE, she said in that case you can have keep premium mail for free. She asked for my EE account number and that was that!

Posting this as if there will be quite a few people like me begrudgingly paying £7.50 a month for an old email address with BT!

Must be something to do with the merger!!
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anyone who pays for email should be banned from here immediately
£7.50 a month for keeping your old BT email address?

I guess this falls under life lessons: Never ever use ISP email accounts and get your own domain name and hosting plan instead.
You could literally getMicrosoft Office 365 Home for < £70 a year + £10 a year for a custom domain name, giving you 6 separate email accounts, each with 50GB mailboxes, 1TB cloud file storage and Word, Excel, Powerpoint etc thrown in for free.
Edited by: "SUMMONER" 3rd Apr
I think this deal has been voted cold by people who disagree with people paying for email, which was the whole purpose of the post. Id like to think ive saved some people £90 a year who are currently paying for premium email!
29 Comments
£7.50 a month for keeping your old BT email address?

I guess this falls under life lessons: Never ever use ISP email accounts and get your own domain name and hosting plan instead.
Wow! That’s a nice little earner for them
one of those mate you never think your gonna get charged for an old email address but this is BT lol.
take them too court that'sys shocking
Edited by: "kevlfc" 2nd Apr
Makes you wonder if people like me are phoning in getting it for free, how are other customers with the same being treated? are they just charging them until they phone in and realise they can carry on creaming their customers and treating them unfairly.
You could literally getMicrosoft Office 365 Home for < £70 a year + £10 a year for a custom domain name, giving you 6 separate email accounts, each with 50GB mailboxes, 1TB cloud file storage and Word, Excel, Powerpoint etc thrown in for free.
Edited by: "SUMMONER" 3rd Apr
anyone who pays for email should be banned from here immediately
I mean..you have plenty money, of course you don't care how you spend them. never thought anyone could pay for an email, when it's free:)...,
Edited by: "danflorin3" 3rd Apr
I thought I was going mad when I started wondering why anyone will pay for email. At least I know, it is not just me going mad. Anyway Op, some of us get use email for free without all the premium stuff you have in your post.
Thanks HARRIA01.. Much appreciated:)
I used Plusnet own email service for years so when you leave the provider you have to make the decision to change your Email address or pay up. But it’s a bit like moving house so I would imagine there’s a lot of people out there who are paying up if you don’t want the hassle or you use it for business etc. I think there’s probably a lot of people who will benefit, than who might not admit, from this post. I use an outlook account now so you can negotiate with the broadband providers regularly without any issues. If it saves someone cash than it’s a good call but it doesn’t help you why bother voting cold? it really does mystify me.
Edited by: "hisqwertyness" 3rd Apr
Worthy to note that BT promised that their talk21.com free email which was introduced 20 years ago as a free for life email service akin to Gmail and Hotmail fell foul to a money grabbing BT Executive. Existing talk.21 users that were still with BT briadband were told they could keep it for free and anyone that wasn't would have to pay this charge. This was in 2015 and Ofcom and the then Tory Telecoms Minister were quite happy not to intervene as they should have done to alter this betrayal to the original people including myself who thought free for life meant just that. Never will I ever purchase BT, EE, or Plusnet offerings again in protest, for the rest of my life!
Edited by: "Ralph888" 3rd Apr
I now never have an email linked to a broadband provider so then if I change supplier it does not matter. I have adopted Outlook and Gmail accounts. I did have an old BT email address and they said that I would lose it when I changed to PlusNet unless I paid them a monthly fee. Never did pay them and I still have access to it 3 years later.
TiptreeJam1 h, 23 m ago

I now never have an email linked to a broadband provider so then if I …I now never have an email linked to a broadband provider so then if I change supplier it does not matter. I have adopted Outlook and Gmail accounts. I did have an old BT email address and they said that I would lose it when I changed to PlusNet unless I paid them a monthly fee. Never did pay them and I still have access to it 3 years later.


I have been using internet since aol and freeserve dial up and never trusted their enail. I am sure I just got hotmail for free before microsoft bought them. Then switched to googlemail. Always was wary of being left with an ISP email. Wow... What a good decision! I remember when AOL was walled but you could get around it by launching a browser when connected. iSPs wanted to lock you in for obvious reasons. Same with wap on mobile. Always went to wap.o2.co.uk rather than broader yahoo by default
I think this deal has been voted cold by people who disagree with people paying for email, which was the whole purpose of the post. Id like to think ive saved some people £90 a year who are currently paying for premium email!
BT email doesn’t support TLS encryption and they have no plan to implement it, in fact their answer to the problem is to recommend that people switch to an alternate email provider if you need TLS encryption (gmail and outlook.com do this by default - even yahoo do) Most people probably won’t noticed this kind of thing, but email secured by SSL is inherently insecure these days. No-one should still have BT email to be honest - let alone be made to pay for it
Good point, initially they started charging £1.60 for a few years then went upto £5 a month and then a massive jump to £7.50.

I was speaking to their technical team yesterday as i have 2 email addresses with them and i wanted to see if i could view both email accounts on one log in....answer you cant do it, it gives you the option to add an email address from another provider but not BT's own.

Obviously i have the 2 accounts set up in Outlook anyway so not much of an issue, but then got on subject of im on EE broadband and she was like give me your account number and your premium will be free going forward.

Im going to chase them for a retrospective refund now spanning a few years, if i can squeeze some money out of them a few hundred quid then why not!
Just got £60 back refunded in charges in a 10 minute call. hot for me.
eslick10 h, 54 m ago

anyone who pays for email should be banned from here immediately


lol
HARRIA0103/04/2019 11:46

Just got £60 back refunded in charges in a 10 minute call. hot for me.


Don't know just how you got this. I've been communicating with someone in the BT Executive office who says only BT broadband users get BT premium mail for free.
gazdoubleu04/04/2019 18:44

Don't know just how you got this. I've been communicating with someone in …Don't know just how you got this. I've been communicating with someone in the BT Executive office who says only BT broadband users get BT premium mail for free.


Bt owns ee?
kevlfc2nd Apr

take them too court that'sys shocking


Take them to court for what? For charging for a service that any idiot would realise is a waste of money. "Your Honour. I'm so stupid and I keep on paying for email every month."
gazdoubleu4th Apr

Don't know just how you got this. I've been communicating with someone in …Don't know just how you got this. I've been communicating with someone in the BT Executive office who says only BT broadband users get BT premium mail for free.


Typical case of who you speak too, its a bit like the council not wanting traffic wardens to know the rules!
Went on EE chat too they denied all knowledge
why would you speak to EE when its BT who are charging
HARRIA0110th Apr

why would you speak to EE when its BT who are charging


To get to the bottom of it as it appears you are the only person that's managed it. If I can't get someone in the BT executive office to offer it who else is there to shed any light on this? Do you have a contact? Nobody on the EE community web page seems to have managed it. I put a post on there myself too.
Edited by: "gazdoubleu" 12th Apr
update, BT have now started to bill me again including late payment charges of £7.50 also, but also providing a credit for previous months services but because the invoice is for a future period there seems to be a problem

I will now raise this as a complaint and ask them to listen to the previous conversation when they said i could have it for free.

either way im not paying them and i will tell them this, the worse that can happen is theyll end my service. I hate BT with a passion anyway
right after my complaint heres my response from BT:-

This is to confirm you that there is no outstanding amount on the account and You will not be charged anything for your email Account.


If you have any issues related to your premium mail Account, please reply to this email and we will get back to you.
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