When direct train North Berwick to Ayr, which I boarded in Edinburgh, was newly launched, driver and ticket staff got off (did worry me slightly) passengers waited half hour on train at Central Station new driver got on stating destination was now somewhere else not Ayr. Told to go to Station Managers office, I was first to arrive they denied there was such a train with that destination! Explained I had been travelling on it, other disgruntled passengers then arrived to back me up as we had already missed 2 other connecting trains that leave from Central to Ayr. Never good when new service which had been on for a month and they had no knowledge of, how else do they think we must have got there? Maybe staff missed that email or communication as in this promotion :(
Details in link faster rail journeys on faster new trains now takes 42 mins Edinburgh to Glasgow
Why just 42 year old? Ageism!
I turned up at Haymarket ticket desk with my children and my passport to prove I was 42 and they had no idea what I was talking about. I thought I had misunderstood the offer but found the page on their site and showed it to them. They were friendly, had a joke and let me through the barrier. When I got to Glasgow Queen Street, it was the same story but the lady I spoke to in a orange hi vis jacket was really rude. She said it wasn't her problem and "did she look like she was working the gate?" Great promotion but it would save a lot of time if the staff were told about it.
You'll arrive 42 mins late if you arrive at all with ScotFail