Sell to CEX online: now free post!
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Sell to CEX online: now free post!

18
Found 26th Jul 2013
Perhaps not strictly a deal but I noticed that when selling to CEX online this week they now give you a pre-paid postage label which they cover the cost of. Could be a big saving against the Royal Mail parcel prices and it means you can avoid having to visit a CEX store!

18 Comments

They've always had freepost, but use it at your own risk, there is no compensation for lost items using freepost.

Original Poster

wonkyleg

They've always had freepost, but use it at your own risk, there is no … They've always had freepost, but use it at your own risk, there is no compensation for lost items using freepost.



No, It hasn't always been free post and its RM tracked if take it to the post office counter.

mintcake

No, It hasn't always been free post and its RM tracked if take it to the … No, It hasn't always been free post and its RM tracked if take it to the post office counter.



So if it goes missing, who compensates you?

Banned

isit safe to do recorded delivery?

mintcake

No, It hasn't always been free post and its RM tracked if take it to the … No, It hasn't always been free post and its RM tracked if take it to the post office counter.



I have had free mailers from them for years. They also have a freepost address you can find online.

sweetcake

isit safe to do recorded delivery?



Recorded is a waste of money. Get a certificate of posting, which will cover you for the same amount (used to be up to 100 times the cost of a 1st class stamp).

Edit- oops, the rates have changed. 1st and 2nd are compensated to a maximum of 20 pounds. "Signed for" is a maximum of 50 pounds.
Edited by: "LongPockets" 26th Jul 2013

yes they had free post but stopped it when i checked earlier this year, so seems like they started it again

They've always had freepost, but its usually reserved for the sale of phones.

But people have used the freepost to send anything they want in.

Always been there.

You can however pay the extra 'Recorded' price on top to make it recorded.

I wouldnt advise to just get a proof of postage - as this doesnt cover you for squat. It just proves you posted it to them - and they/CEX wont refund you for goods they didnt receive.

However if you pay for Recorded, then Royal Mail (not CEX) will refund you if it goes missing.

Silhouette

I wouldnt advise to just get a proof of postage - as this doesnt cover … I wouldnt advise to just get a proof of postage - as this doesnt cover you for squat. It just proves you posted it to them - and they/CEX wont refund you for goods they didnt receive.However if you pay for Recorded, then Royal Mail (not CEX) will refund you if it goes missing.



As I posted above, Royal Mail (not CEX) will compensate for things sent by ordinary post if lost or damaged. Just get a certificate of posting at the counter.

It's amazing how many people think you can add recorded to a freepost address, even post office workers think you can.

You can't add recorded to freepost. You have to pay the full amount if you want recorded. However looking at the new form from cex, it looks to be pre-paid (not freepost), so maybe you can add recorded to that.

Freepost is also uninsured, there is no compensation with freepost. Avoid freepost addresses like the plague if sending anything valuable, trust me from someone who got burned recently.

CeX at the moment are taking 2-3 months to issue refunds, I'd dread to think how slow they are at actually paying for things sent to them by unrecorded post. Be careful with this lot!

wonkyleg

IFreepost is also uninsured, there is no compensation with freepost. … IFreepost is also uninsured, there is no compensation with freepost. Avoid freepost addresses like the plague if sending anything valuable, trust me from someone who got burned recently.



Did you get a certificate of posting? You need that for compensation even if you are paying postage.

Its over a month and I have not received my refund from CeX yet

3 months + court action and they've refunded most of my returned item. Not all... looking forward to a day in court.

haq

Its over a month and I have not received my refund from CeX yet

[quote=stek2010]3 months + court action and they've refunded most of my returned item. Not all... looking forward to a day in court.

Keep us posted - was it for a small claim? They probably won't turn up, but I've threatened them with court before, so I'd be interested to hear the result. They are expert at ignoring emails, from reading the forum. More fool them.

Of the original £50-something they owed me I think they still owe me the postage costs of about £3.
The court fees and interest have been ignored completely in their little bubble of this world - I hope they do turn up

sollas001

[quote=stek2010]3 months + court action and they've refunded most of my … [quote=stek2010]3 months + court action and they've refunded most of my returned item. Not all... looking forward to a day in court.Keep us posted - was it for a small claim? They probably won't turn up, but I've threatened them with court before, so I'd be interested to hear the result. They are expert at ignoring emails, from reading the forum. More fool them.

stek2010

Of the original £50-something they owed me I think they still owe me the … Of the original £50-something they owed me I think they still owe me the postage costs of about £3.The court fees and interest have been ignored completely in their little bubble of this world - I hope they do turn up





How did this go??? I'm sort of expecting something like this is about to happy to me. I've been sent completely the wrong item and customer service levels I am receiving are unbelievably dreadful. Did you end up in a day of court? What sort of recompense were you owed?

"Customer service" at CEX? When did this start?

No compensation if you use the freepost address label for returns and 3 months to process a refund as they "don't have the staff". They certainly don't.

If you order, unless there is a smarter monkey working for them, you will probably receive the wrong item, food or snot on purchases, a wrong disc in the wrong case, no instructions or inserts, photocopies for movie covers or have discs missing or used as frisbees by clumsy children (the staff?).

Never has the term "Buyer Beware" been so apt.

Let me know if you have any joy, as it will save me time to take out a CCJ rather than chase them. Easier to pay the going amount and have decent service. You are paying for the personal lifestyle of very dubious characters by shopping at these "crack" salespeople.
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