Unfortunately, this deal is no longer available
Shell Energy "Superfast Fibre" Broadband (Upto 38Mbps) 12mth contract £23.99 p/mth with £100 bill credit (via MoneySavingExpert)
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Shell Energy "Superfast Fibre" Broadband (Upto 38Mbps) 12mth contract £23.99 p/mth with £100 bill credit (via MoneySavingExpert)

£287.88Shell Deals
62
Posted 15th Apr

This deal is expired. Here are some options that might interest you:

Shell Energy are offering their "Superfast Fibre" Broadband on a 12 month contract via Martin Lewis' Money Savings Expert website for £23.99 a month.

Also you will be credited £100 to your account after 90 days, so in-effect means months 4-7 of the 12 month contract are free and wont be charged for your internet during those months. You do not need to call or go to any websites to claim this.

This means it only costs £187.88 over the 12 months.

The "Superfast Fibre" offers download speeds up to 38Mbps and upload speeds of up to 10Mbps. It claims its typical speeds are 35Mbps download and 9Mbps upload.

There was a similar deal last week, but that deal expired on Monday 13th April.

They are also offering £100 credit on their 80/20 "Superfast Fibre Plus" which is £29.99 per month
and
£50 credit on their standard ADSL Broadband for £19.99 a month.

This is a 12 month contract with the deal through Money Savings Expert, if you go direct to Shell Energy's website all the contracts appear to be 18 months and the prices are also more expensive.

Note
  • The link in this deal goes directly to Shell Energy Broadbands main website, as I don't think HUKD allow direct links to affiliate websites, which is what the link from Money Saving Expert is. But you will easily find the details on their website. (www.moneysavingexpert.com)
  • BT Openreach are not carrying out site visits to customers premises to install broadband at the moment, so if you have no phone line or any broadband already in place, don't take out this deal. If you currently have broadband through an existing BT phone socket, this should not effect you and unlikely a visit is required.
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62 Comments
sounds incredibly underwhelming to me - not voted either way man.
martinelsen15/04/2020 01:49

sounds incredibly underwhelming to me - not voted either way man.


- It's a 12 month contract when most these days are 18-24 months for a similar price.

- You get £100 bill credit to your account.

Tell be how many other FTTC broadband deals are currently being offered that work out to be less than £190 for the year, and are only a 12 month contract!
Anyone have any experience of this provider?
Have a look at the reviews anywhere online most saying "avoid like the plague" still a good deal if it works for you not voting either way.
customer service is so bad I wouldn't touch them.
gbmacqueen15/04/2020 07:48

customer service is so bad I wouldn't touch them.


But is there actually a broadband company on here where everyone can sing their praise when comes to Customer Service?

It seems every broadband post on here you'll get people saying something along the lines of, " worst customer service ever".
gbmacqueen15/04/2020 07:48

customer service is so bad I wouldn't touch them.


Not true.... not true at all.... huge investment into customer service at the firm and is being added to more than you’ll know”
Shell Energy's network partner is TalkTalk - as with all broadband providers, there's good stories & horror stories about them. You just have to weigh up the benefits against the possibility/likelihood of you being the next horror story.
I'm coming to the end of our current deal with Now Broadband (not fibre) and so I'm looking for something else. This currently appears to be the best option on the market - shame it doesn't include phone calls though.

If anyone has anything better than this available now please let me know!
Almost one month in with them, no probs, smooth fibre connection at the speeds quoted. Had to ring CS 3 weeks ago, got through within 10 mins and they sorted out my tec issue. I've had around 5 different providers in the last 6 years, Virgin, EE, Plusnet, Talk Talk and Now. All very much of a muchness other than Virgin being the most disappointing on speed and drop outs. I reckon if yours is a Openreach/BT line and its been stable in the past then it dosent matter who you're with, go for the best deal and you wont notice much of a difference if you go with Shell.

Word of warning unless you take the anytime calls package don't use the landline much as they make a 20p connect charge + call time which would be expensive, of course 0800 and 999 calls are free!

How do you know?
Ralph88815/04/2020 09:41

Almost one month in with them, no probs, smooth fibre connection at the …Almost one month in with them, no probs, smooth fibre connection at the speeds quoted. Had to ring CS 3 weeks ago, got through within 10 mins and they sorted out my tec issue. I've had around 5 different providers in the last 6 years, Virgin, EE, Plusnet, Talk Talk and Now. All very much of a muchness other than Virgin being the most disappointing on speed and drop outs. I reckon if yours is a Openreach/BT line and its been stable in the past then it dosent matter who you're with, go for the best deal and you wont notice much of a difference if you go with Shell.Word of warning unless you take the anytime calls package don't use the landline much as they make a 20p connect charge + call time which would be expensive, of course 0800 and 999 calls are free!


I think NOW Broadband calls are similar in price (as are most of the suppliers these days I think).

Can you still get the cheap call provider services that you used to be able to get? I mean the ones where you call an 0800 number and they connect you through and charge you a much lower rate.
lucas15/04/2020 09:58

How do you know?


Who was this aimed at? Just curious what question you are asking
Burgmeister15/04/2020 10:20

Who was this aimed at? Just curious what question you are asking


The person I quoted
lucas15/04/2020 10:21

The person I quoted


Odd. No quote showing up on the website in with your comment
Burgmeister15/04/2020 10:23

Odd. No quote showing up on the website in with your comment


Weird. This fella
40417944-kcZP5.jpg
lucas15/04/2020 10:27

Weird. This fella [Image]


Yes, very odd. Thanks for clarifying though.
g-diddy15/04/2020 08:33

But is there actually a broadband company on here where everyone can sing …But is there actually a broadband company on here where everyone can sing their praise when comes to Customer Service?It seems every broadband post on here you'll get people saying something along the lines of, " worst customer service ever".


So is that a good enough reason not to call them out on that?
well Shell took over Plusnet who were OK but offered a BT home hub 5 as router which was pretty pooh, I switched to Vod and am actually getting 38mbs most of the time @ 21.99 pm
Burgmeister15/04/2020 09:20

I'm coming to the end of our current deal with Now Broadband (not fibre) …I'm coming to the end of our current deal with Now Broadband (not fibre) and so I'm looking for something else. This currently appears to be the best option on the market - shame it doesn't include phone calls though.If anyone has anything better than this available now please let me know!


You can add a call package for very little for eve and weekend calls
ketsunoanna15/04/2020 11:20

well Shell took over Plusnet who were OK but offered a BT home hub 5 as …well Shell took over Plusnet who were OK but offered a BT home hub 5 as router which was pretty pooh, I switched to Vod and am actually getting 38mbs most of the time @ 21.99 pm


Shell Energy took over First Utility not PlusNet... Plusnet still exist and are owned by BT and basically their budget brand who offer better prices than BT themselves.

I looked at the Vodafone deals and there are some good ones about, as they seem to be offering up to 80mb speeds for the same price as their 40mb service for around £22.95 per month. Also seen on one or two websites a free £80 Amazon voucher.

The down side is, all Vodafone broadband contracts are now 24 months, and when you live in a rented property that is too long and will be very hefty cancellation fee if you need to move and they cannot offer their service at another property.
Burgmeister15/04/2020 09:20

I'm coming to the end of our current deal with Now Broadband (not fibre) …I'm coming to the end of our current deal with Now Broadband (not fibre) and so I'm looking for something else. This currently appears to be the best option on the market - shame it doesn't include phone calls though.If anyone has anything better than this available now please let me know!


If you are happy with Now TV, look at the post I added last week (which has now expired for new customers), many existing users in the post said Now TV would offer a similar deal if you agreed to renew for another 12 months. Someone put Now TVs customer service phone number in the post and how to request the deal with them.

I think is was £25 a month for up to 38mb fibre broadband and anytime calls.

hotukdeals.com/dea…877
g-diddy15/04/2020 12:34

If you are happy with Now TV, look at the post I added last week (which …If you are happy with Now TV, look at the post I added last week (which has now expired for new customers), many existing users in the post said Now TV would offer a similar deal if you agreed to renew for another 12 months. Someone put Now TVs customer service phone number in the post and how to request the deal with them.I think is was £25 a month for up to 38mb fibre broadband and anytime calls.https://www.hotukdeals.com/deals/now-tv-broadbrand-fab-fibre-up-to-40mbs-12mth-contract-25pm-with-free-anytime-landlinemobiles-call-package-and-85-cashback-possible-3435877


Thanks for that. After posting my question I checked my current contract and it actually ends in June (thought it was May) so I have a bit longer than originally stated. I've made a note of the customer service number though so I can try and haggle a deal before switching (to whatever is available at the time).
john.coote15/04/2020 08:41

Not true.... not true at all.... huge investment into customer service at …Not true.... not true at all.... huge investment into customer service at the firm and is being added to more than you’ll know”


Sorry but I don't care what people tell me when I have experienced it for myself.
Burgmeister15/04/2020 10:19

I think NOW Broadband calls are similar in price (as are most of the …I think NOW Broadband calls are similar in price (as are most of the suppliers these days I think).Can you still get the cheap call provider services that you used to be able to get? I mean the ones where you call an 0800 number and they connect you through and charge you a much lower rate.


Although I havant tried it myself, the calls package state that 0800 calls are free so it would be uncompetitive if they blocked them. I think as many will agree the option to have 12m of fibre at 35mph for £15-50 after credit applyed after 3 months is the headline here. I now use my unlimited everything mobile to receive and make calls, much more convenient for me.At the end of the day in these hard times this is a good saving.
Burgmeister15/04/2020 09:20

I'm coming to the end of our current deal with Now Broadband (not fibre) …I'm coming to the end of our current deal with Now Broadband (not fibre) and so I'm looking for something else. This currently appears to be the best option on the market - shame it doesn't include phone calls though.If anyone has anything better than this available now please let me know!


Just be mindful the Shell router is only 2.4ghz and there are reports of drop-outs.
Just a straight forward question to the MOD'S:

IF a deal is posted which happens to be via an affiliate (in this instance MSE) but exclusive to that affiliate is there a reason apart from the obvious from a business perspective to HUKD's as a company, why us as members of HUKD's can not get direct access to these kind of deals (the GET DEAL link tab)?
I understand if HUKD's had a same/similar offer on a deal posted via their own link, but when nothing else is available wouldn't it be better to at least allow the members access to a DEAL, be it via a normal outlet or affiliate (subject to no direct conflict of interest).
As far as I was aware, this site was originally set up for and by a community that was able to share best possible deals, but this seem to have changed somewhat over the years.
Perhaps a MOD can explain the reasoning please.
warmasice15/04/2020 22:08

Just be mindful the Shell router is only 2.4ghz and there are reports of …Just be mindful the Shell router is only 2.4ghz and there are reports of drop-outs.


I'm still using my old Sky router (I read that the newer Now Broadband router didn't have good range) and that regularly drops too. Thanks for the info though.
Burgmeister16/04/2020 08:11

I'm still using my old Sky router (I read that the newer Now Broadband …I'm still using my old Sky router (I read that the newer Now Broadband router didn't have good range) and that regularly drops too. Thanks for the info though.


Just be mindful that Sky / Now routers aren't compatible with any other ISPs. This is because they a VDSL connection type known as "DHCP Option 61" / "MER".
warmasice16/04/2020 09:23

Just be mindful that Sky / Now routers aren't compatible with any other …Just be mindful that Sky / Now routers aren't compatible with any other ISPs. This is because they a VDSL connection type known as "DHCP Option 61" / "MER".


Yes, I was aware that I wouldn't be able to use my old router - although I didn't know about the technical reason why, so thanks for that
Straycat196716/04/2020 01:28

Just a straight forward question to the MOD'S:IF a deal is posted which …Just a straight forward question to the MOD'S:IF a deal is posted which happens to be via an affiliate (in this instance MSE) but exclusive to that affiliate is there a reason apart from the obvious from a business perspective to HUKD's as a company, why us as members of HUKD's can not get direct access to these kind of deals (the GET DEAL link tab)?I understand if HUKD's had a same/similar offer on a deal posted via their own link, but when nothing else is available wouldn't it be better to at least allow the members access to a DEAL, be it via a normal outlet or affiliate (subject to no direct conflict of interest).As far as I was aware, this site was originally set up for and by a community that was able to share best possible deals, but this seem to have changed somewhat over the years.Perhaps a MOD can explain the reasoning please.


VERY good point. Don't get your hopes up of them replying though.
I’ve signed up to this deal, and just realised I will be getting another Technicolor router, which is the same brand as my current provider OneStream gives you and the router is absolute rubbish with hardly any signal upstairs in a small house... As OneStream use Vodafone’s broadband network, I stupidly thought I could get a Vodafone router and this would work, and got one off eBay.
Unfortunately the Vodafone router was completely locked down and would not work.

I ended up having to use the OneStream Technicolor router and went into settings and turned off the WiFi, then decided to use an old BT HomeHub ro piggy back off to provide the WiF,i connecting the two with an Ethernet cable.

I fear I’ll be doing something similar for the Shell Energy Broadband, but the deal is too good to miss as I don’t want to commit to 12 months and this beats Now TV as I don’t need phone calls included.
Edited by: "g-diddy" 16th Apr
g-diddy16/04/2020 10:12

I’ve signed up to this deal, and just realised I will be getting another T …I’ve signed up to this deal, and just realised I will be getting another Technicolor router, which is the same brand as my current provider OneStream gives you and the router is absolute rubbish with hardly any signal upstairs in a small house... As OneStream use Vodafone’s broadband network, I stupidly thought I could get a Vodafone router and this would work, and got one off eBay.Unfortunately the Vodafone router was completely locked down and would not work.I ended up having to use the OneStream Technicolor router and went into settings and turned off the WiFi, then decided to use an old BT HomeHub ro piggy back off to provide the WiF,i connecting the two with an Ethernet cable. I fear I’ll be doing something similar for the Shell Energy Broadband, but the deal is too good to miss as I don’t want to commit to 12 months and this beats Now TV as I don’t need phone calls included.


I'm in the same situation as you. Although I don't currently have another router to plug into the terrible Techincolor one This means I'll have to purchase one which makes the whole deal less appealing.. hence I mighttt stick with NowTV broadband for £22.99 a month. Decisions decisions.
g-diddy16/04/2020 10:12

I’ve signed up to this deal, and just realised I will be getting another T …I’ve signed up to this deal, and just realised I will be getting another Technicolor router, which is the same brand as my current provider OneStream gives you and the router is absolute rubbish with hardly any signal upstairs in a small house... As OneStream use Vodafone’s broadband network, I stupidly thought I could get a Vodafone router and this would work, and got one off eBay.Unfortunately the Vodafone router was completely locked down and would not work.I ended up having to use the OneStream Technicolor router and went into settings and turned off the WiFi, then decided to use an old BT HomeHub ro piggy back off to provide the WiF,i connecting the two with an Ethernet cable. I fear I’ll be doing something similar for the Shell Energy Broadband, but the deal is too good to miss as I don’t want to commit to 12 months and this beats Now TV as I don’t need phone calls included.


I received a dual band Techicolor DWA0120 when I signed up last month impressed with it here's the spec provu.co.uk/tec…php
warmasice16/04/2020 11:50

I'm in the same situation as you. Although I don't currently have another …I'm in the same situation as you. Although I don't currently have another router to plug into the terrible Techincolor one This means I'll have to purchase one which makes the whole deal less appealing.. hence I mighttt stick with NowTV broadband for £22.99 a month. Decisions decisions.



I received a dual band Techicolor DWA0120 when I signed up last month impressed with it here's the spec provu.co.uk/tec…php
Straycat196716/04/2020 01:28

Just a straight forward question to the MOD'S:IF a deal is posted which …Just a straight forward question to the MOD'S:IF a deal is posted which happens to be via an affiliate (in this instance MSE) but exclusive to that affiliate is there a reason apart from the obvious from a business perspective to HUKD's as a company, why us as members of HUKD's can not get direct access to these kind of deals (the GET DEAL link tab)?I understand if HUKD's had a same/similar offer on a deal posted via their own link, but when nothing else is available wouldn't it be better to at least allow the members access to a DEAL, be it via a normal outlet or affiliate (subject to no direct conflict of interest).As far as I was aware, this site was originally set up for and by a community that was able to share best possible deals, but this seem to have changed somewhat over the years.Perhaps a MOD can explain the reasoning please.


Its a business now see pepper.com or if you are curious like me you could even check their company filing history here
I now even question the voting system, it's not transparent so who knows whether it's manipulated or not where money is involved, anything goes.

As for deal, i think it's decent ...but it's a gamble you take on for the service being trouble free as it's a fairly new ISP, hence the cheap deals to attract a subscriber base, fairly straightforward concept (there is loads cropping up after the success of plusnet).
warmasice16/04/2020 11:50

I'm in the same situation as you. Although I don't currently have another …I'm in the same situation as you. Although I don't currently have another router to plug into the terrible Techincolor one This means I'll have to purchase one which makes the whole deal less appealing.. hence I mighttt stick with NowTV broadband for £22.99 a month. Decisions decisions.


You should be able to do something similar to myself...
Use the Technicolor router to receive the broadband, turn off the WiFi in the settings and use an Ethernet cable to connect to the Now TV router and use that to send the WiFi signal around the house.
Ralph88816/04/2020 11:55

I received a dual band Techicolor DWA0120 when I signed up last month …I received a dual band Techicolor DWA0120 when I signed up last month impressed with it here's the spec https://www.provu.co.uk/technicolor-dwa0120.php


That’s brilliant news, thank you for the update.

I thought it was going to be the same Technicolor TG588v V2 router which OneStream supplied me with last year as this is only 2.4Ghz and not dual band.

Just read the reviews of the router you received and this seems to get good reviews and is dual band. Can you confirm you are on the same 38Mb service, as sometimes companies send out lower spec routers to cheaper/slower speed broadband services?
Edited by: "g-diddy" 16th Apr
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