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Siemens KG36VVW30G Fridge Freezer 186cm high, John Lewis, £349
Siemens KG36VVW30G Fridge Freezer 186cm high, John Lewis, £349

Siemens KG36VVW30G Fridge Freezer 186cm high, John Lewis, £349

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Looks like a great deal for a fantastic brand 186cm high economical fridge-freezer. I've yet to find a better deal...?

25 Comments

Please read as many reviews as possible of Siemens fridge freezers before buying.
I have just thrown mine away at 24 months old. It is the worst white good I have ever bought.
The fridge wouldn't go cold enough and chicken etc would rot well before its sell by date. The freezer would freeze solid, even defrosting it once a week wasn't enough!
Siemens came out and replaced the seals, and replaced the seals, and replaced the seals. They said we were putting too much in it. Then that we were putting too little in it etc. Then that we were opening the freezer door too often, but we never opened it more than 5 or 6 times a week.
I have just bought a Bosch and that seems great.
I have some photos on my phone to show how bad the Siemens fridge freezer was but don't know how to post them.
I have never had any problems before with any other make over the years.
My Siemens also used 3 time the energy consumption that Siemens claimed and this seems to be the same as many others found looking at reviews [measure with smart plug]

Original Poster

Thanks for the comments. Bosch and Siemens (and Neff) are of course the same parent company (BSH Appliances) so you'd expect the quality to be largely similar. Perhaps they come from different factories and there's always the danger of a Friday PM product whatever you buy i guess.

Thanks for the heads up though - will do some more reading.

Can't fault any Siemens white goods I've ever bought.

Banned

saltandpepper

Please read as many reviews as possible of Siemens fridge freezers before … Please read as many reviews as possible of Siemens fridge freezers before buying.I have just thrown mine away at 24 months old. It is the worst white good I have ever bought. The fridge wouldn't go cold enough and chicken etc would rot well before its sell by date. The freezer would freeze solid, even defrosting it once a week wasn't enough!Siemens came out and replaced the seals, and replaced the seals, and replaced the seals. They said we were putting too much in it. Then that we were putting too little in it etc. Then that we were opening the freezer door too often, but we never opened it more than 5 or 6 times a week.I have just bought a Bosch and that seems great.I have some photos on my phone to show how bad the Siemens fridge freezer was but don't know how to post them.I have never had any problems before with any other make over the years.My Siemens also used 3 time the energy consumption that Siemens claimed and this seems to be the same as many others found looking at reviews [measure with smart plug]



i'll take your advice seriously, especially taking into consideration the effort and time that you've taken over the past 2 years that you'r a HUK member.

Saltandpepper - not really fair to rule out a whole brand because of one bad experience. I had exactly the same problem as you with a Miele fridge/freezer but it was the fridge that was faulty - they replaced it. If your fridge was doing that then you should've complained and demanded a replacement/fix/refund.

I was just about to buy that few days ago but realised it was not frost free if I remember correctly.

Original Poster

eldaniel

I was just about to buy that few days ago but realised it was not frost … I was just about to buy that few days ago but realised it was not frost free if I remember correctly.


Yeah, it's low frost, but anything this size frost free is north of £550 for a decent brand. Not sure I can justify £200 to not defrost every year...

patrick_000

Saltandpepper - not really fair to rule out a whole brand because of one … Saltandpepper - not really fair to rule out a whole brand because of one bad experience. I had exactly the same problem as you with a Miele fridge/freezer but it was the fridge that was faulty - they replaced it. If your fridge was doing that then you should've complained and demanded a replacement/fix/refund.


All I saw was a recommendation to read some reviews based on a personal experience.
I'm glad that members give this feedback and I'll give it full consideration along with other members views, and of course my own. Even if it was a first post, I wouldn't consider that to invalidate its content.

I bought a very similar Siemens fridge from JL 3 years ago. I agree the fridge compartment isn't the coldest I've ever had but it is a solid fridge. Worth the £350, I paid less though.

Ours works perfectly, no issues.
Saying that it was 1k over 5 years ago.
I thought Siemens were better than most.

Not really a deal given its the same price elsewhere...

Original Poster

From "Gas Superstore", yes. Or John Lewis...

s1m0nc

From "Gas Superstore", yes. Or John Lewis...



I said price...

Nice find. Heat.

Original Poster

m5rcc

I said price...



Feel free to create a deal and get some heat then

As mentioned earlier Bosch and Siemens products all come out of the same factories, Siemens is marketed as the premier brand and often has a longer guarantee, Bosch is marketed at the upper middle of the road,
Cheap Bosch appliances are made in their Spanish 'Balay' factory. The only difference between equivalent Bosch and Siemens models will be the trim , energy rating are usually identical.
The model numbers are often a play on the equivalent other brands model number so you can often find the cheaper equivalent Bosch model by comparing model name and spec.

currys have a daewoo for 219 which is a similar height and frost free, just ordered one

patrick_000

Saltandpepper - not really fair to rule out a whole brand because of one … Saltandpepper - not really fair to rule out a whole brand because of one bad experience. I had exactly the same problem as you with a Miele fridge/freezer but it was the fridge that was faulty - they replaced it. If your fridge was doing that then you should've complained and demanded a replacement/fix/refund.



So maybe this is more a comment on poor CS than a poor brand - still important though!

The whirlpool freezer posted recently on here looks like a better buy an is slightly cheaper as well and also from a good retailer

hotukdeals.com/dea…050
Edited by: "jojogogo" 25th Jul 2014

Original Poster

Thanks jojo. Will take a look.

s1m0nc

Feel free to create a deal and get some heat then



I have done so, thanks...

saltandpepper

Please read as many reviews as possible of Siemens fridge freezers before … Please read as many reviews as possible of Siemens fridge freezers before buying.I have just thrown mine away at 24 months old. It is the worst white good I have ever bought. The fridge wouldn't go cold enough and chicken etc would rot well before its sell by date. The freezer would freeze solid, even defrosting it once a week wasn't enough!Siemens came out and replaced the seals, and replaced the seals, and replaced the seals. They said we were putting too much in it. Then that we were putting too little in it etc. Then that we were opening the freezer door too often, but we never opened it more than 5 or 6 times a week.I have just bought a Bosch and that seems great.I have some photos on my phone to show how bad the Siemens fridge freezer was but don't know how to post them.I have never had any problems before with any other make over the years.My Siemens also used 3 time the energy consumption that Siemens claimed and this seems to be the same as many others found looking at reviews [measure with smart plug]

If it used 3X more electricity and couple with your problems I believe a whole replacement could have fixed your problem. It sounds like it is British management that failed you with customer care and not the Germans for customer service as they are good at home. It is rare for Siemens product to fail a customer badly, in this regard, they should have offered you with a brand new replacement as one bad machine out of 1,000 is 10,000 is never going to hurt the parent company. I have a Siemens fridge/freezer as well as a Bosch and they are supposed to be lined up with the Bosch better ranges and it is good.

Besford

So maybe this is more a comment on poor CS than a poor brand - still … So maybe this is more a comment on poor CS than a poor brand - still important though!

Exactly right, one bad machine does not worth a mention on HOTUKDEAL to put punters off as Siemens stuff is superb. I frequently find poor British management and the way that they lead the British customer service for German products.

splender

If it used 3X more electricity and couple with your problems I believe a … If it used 3X more electricity and couple with your problems I believe a whole replacement could have fixed your problem. It sounds like it is British management that failed you with customer care and not the Germans for customer service as they are good at home. It is rare for Siemens product to fail a customer badly, in this regard, they should have offered you with a brand new replacement as one bad machine out of 1,000 is 10,000 is never going to hurt the parent company. I have a Siemens fridge/freezer as well as a Bosch and they are supposed to be lined up with the Bosch better ranges and it is good.



Couldn't agree more.
Their customer service department didn't seem the best, and they were very heavy handed and kept saying if they came out and found there wasn't a fault, they would charge me the full call out charge. What worried me was despite them blaming the seals and changing them they couldn't cure the problem. With hindsight I should have insisted on a replacement unit or refund. When I researched it I have found several other people had the same problem and experiences as me, so there must have been a bad batch that had the same problem. Hopefully that problem has been fully resolved now. If anyone else has the same problem they should insist at an early stage on replacement of the whole unit or a refund, rather than be fobbed off with excuses and new seals. On second thoughts, going direct to John lewis customer service department would have been a good idea rather than Siemens.

saltandpepper

Couldn't agree more.Their customer service department didn't seem the … Couldn't agree more.Their customer service department didn't seem the best, and they were very heavy handed and kept saying if they came out and found there wasn't a fault, they would charge me the full call out charge. What worried me was despite them blaming the seals and changing them they couldn't cure the problem. With hindsight I should have insisted on a replacement unit or refund. When I researched it I have found several other people had the same problem and experiences as me, so there must have been a bad batch that had the same problem. Hopefully that problem has been fully resolved now. If anyone else has the same problem they should insist at an early stage on replacement of the whole unit or a refund, rather than be fobbed off with excuses and new seals. On second thoughts, going direct to John lewis customer service department would have been a good idea rather than Siemens.

If you go to the German importer direct, I believe for some of these German companies the after sales service is outsourced to an English company, or at least the call out people are subcontracted, they are incentivised with bonus on extra income rather than warranty repairs which bear a cost and no profit , typical English PR training would say "You are the only customer who ever complained." inferring the customer is at fault. However if you went to John Lewis they are honest and decent, their electrical department would have a fair idea whether other customers have had a similar problem and behave fairly.
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