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Sky Fibre Broadband 36Mbps - FREE Speed Increase to 63Mbps (Fibre Max) for existing (& new) customers with supported lines
2091° Expired

Sky Fibre Broadband 36Mbps - FREE Speed Increase to 63Mbps (Fibre Max) for existing (& new) customers with supported lines

446
Posted 9th Oct 2018Edited by:"Crossbow"
Just had a letter in the post from Sky (09.10.18) - at first I thought it was for a price increase, but it turned out to be a FREE speed increase from 36Mbps to 63Mbp fibre broadband (view letter below)...

This will no doubt be only for those whose lines are capable of supporting the faster speed - from Sky support when contacted (thanks bart.sz: hotukdeals.com/com…767) "There are a number of technical criteria that determined who was chosen to receive the speed boost. Customers were selected based on the speed their line could handle, as well as factors such as space availability at the cabinet."

Sky Fibre Max upgrade FAQs (<--- follow the link for a full list of FAQs)

"Boosting your broadband speed. We've been working hard to improve your broadband speed and we can now boost your speedat no extra monthly cost.
You'll have received a letter or email from us explaining that we're upgrading you to Sky Fibre Max at no extra cost. It's perfect for busy homes that like to download, stream, watch, listen and share, all at the same time. With Sky Fibre Max you can enjoy:

  • Average download speeds of 63Mbps.
  • No monthly usage limit."

When's the upgrade happening?
The switch should take place within 6 months from when you received your letter or email.
You don't need to do anything. The upgrade from your current Sky Broadband package to Sky Fibre Max will happen automatically.

Do I need any new equipment?
No, the Sky Hub you already have is compatible with your new Fibre Max broadband package.
Just keep it plugged in and it'll adjust to the new speeds once your package has changed over.

FULL list of FAQs here: sky.com/hel…aqs
- - - - -

Letter I received...

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- - - - -

When I initially Googled the free speed increase, I came across this article at Broadbanddeals: Sky axe slow fibre broadband, give customers free upgrades

<<In a controversial new move, Sky have completely removed their ‘Sky Fibre Unlimited’ package offerings for both new and existing customers.

‘Fibre Unlimited’ was Sky’s affordable option for fibre broadband. In exchange for a cheaper subscription, Sky limited the standard 63 Mbps speed of fibre-to-the-cabinet (FTTC) broadband to 36 Mbps. This means that customers could benefit from the significantly increased stability and speed over Sky’s ADSL ‘Broadband Unlimited’, without going out of pocket for the full 63 Mbps connection.

Sky now only offers two connection speeds, each leagues apart from each other – 11 Mbps ADSL (‘Broadband Unlimited’), or 63 Mbps FTTC (‘Fibre Max’, which is also unlimited).

The good news is that Sky have further discounted the monthly cost of Fibre Max, inching it closer to the cost of their defunct 36 Mbps package.

You can compare the packages for yourself below:

3074183.jpg
As is typical for Sky, both broadband packages can be bundled with a host of TV, call, and mobile plans – all of which can be found in our Sky listings here.

Although there is no official word on the reasoning behind this move, it comes soon after Sky’s announcement to transition to Openreach’s G.fast and full-fibre networks.

In early September, Sky finalised a deal with Openreach to purchase their new fibre offerings wholesale, and at a heavily discounted rate.

There’s no news on when Sky will start offering these ‘ultrafast’ packages to customers, but we suspect they won’t be too far off in light of the recent package scrapping.

When their ultrafast does become available, Sky will be back to offering three distinct tiers of broadband – 11 Mbps, 63 Mbps, and 100+ Mbps.

Existing customers on ‘Sky Unlimited Fibre’ will be upgraded for free to Sky Fibre Max, so keep a lookout for a letter in your mail for the full details on how you will be affected by the change.>>
Community Updates
Price increase to follow

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Top comments
rachelgetty109/10/2018 13:34

I’m on 200mbps with virgin..


What a pointless comment, what do you want? A pat on the back and a trophy?
mosesxd09/10/2018 13:22

No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? …No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? 🤞



Don’t think it has anything to do with how old you are
Edited by: "lump" 9th Oct 2018
BluesFanUK1 m ago

I'm on 300mb with Virginmedia. Can download my highly questionable videos …I'm on 300mb with Virginmedia. Can download my highly questionable videos in seconds.


No relevance to this deal but thanks for sharing
BluesFanUK09/10/2018 14:20

Lies, you're definitely jelos.


Eat your words boy.

35547685-KCAlh.jpg

Edited by: "twisted89" 9th Oct 2018
446 Comments
That's awesome, except my line can do 31mb at best lol Heat nonetheless.
No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? 🤞
mosesxd09/10/2018 13:22

No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? …No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? 🤞


Check your email. I had one yesterday.
no letter for me yet but spoke to sky and they said that it will be done 'area at a time' what ever that means!
cherisher09/10/2018 13:24

Check your email. I had one yesterday.


Checked. Nothing. I think the max I can get is around 55, dunno if they'll bother...?
Faster fibre but now able to download less? Not ideal as I'm happy with my 38mb unlimited fibre contract given that we download quite a lot through online streaming services, catch up TV, and training videos etc over several devices.
i have the max already top speed.and only pay 15 pounds a month with discount.great for those on the cheaper version.hot
trick2309/10/2018 13:27

no letter for me yet but spoke to sky and they said that it will be done …no letter for me yet but spoke to sky and they said that it will be done 'area at a time' what ever that means!


Area at a time means that they are dependent on BT to upgrade their lines from copper to not copper. So really a fib from Sky aka Rupert Murdick.
trick232 m ago

no letter for me yet but spoke to sky and they said that it will be done …no letter for me yet but spoke to sky and they said that it will be done 'area at a time' what ever that means!


That makes sense, they will have to check with BT cos it's their cabinets and if it can provide higher speeds, it depends on the distance from it and noise on the line.
atippett4 m ago

Faster fibre but now able to download less? Not ideal as I'm happy with my …Faster fibre but now able to download less? Not ideal as I'm happy with my 38mb unlimited fibre contract given that we download quite a lot through online streaming services, catch up TV, and training videos etc over several devices.


It's still unlimited.
atippett4 m ago

Faster fibre but now able to download less? Not ideal as I'm happy with my …Faster fibre but now able to download less? Not ideal as I'm happy with my 38mb unlimited fibre contract given that we download quite a lot through online streaming services, catch up TV, and training videos etc over several devices.


No, it's unlimited.
I’m on 200mbps with virgin..
Still unlimited - thank you! In that case sky still has my business for another few years. Happy now
mosesxd09/10/2018 13:22

No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? …No letter for me yet. 😔 I'm at 37, surely I'll get upgraded...? 🤞



Don’t think it has anything to do with how old you are
Edited by: "lump" 9th Oct 2018
belvaz09/10/2018 13:28

Area at a time means that they are dependent on BT to upgrade their lines …Area at a time means that they are dependent on BT to upgrade their lines from copper to not copper. So really a fib from Sky aka Rupert Murdick.


Wrong!!.......it's nothing to do with changing copper lines at all, the lines to your house will still be copper and the line from the exchange to the fibre cabinet will still be fibre,all sky will do is update their network and possibly the equipment in each exchange (which sky own) to allow for the greater speed
Wait... So what happens when we go out of contract (and offer price) on Sky Unlimited fibre. What will be the new cost per month for fibre and phone? I wonder if that is a higher figure after this change?
I got the email the other day, my question is how much are they going to charge me once my deal ends, I'm paying £17.40 a month atm for fibre unlimited, which is a great deal, but, when it ends I have a feeling they're going to charge me for fibre max at full price.. which will be double, if not triple what I'm paying currently
I got the same letter the other day, said from December until spring depending on area. Think mine said upto 76mb
£18 a month for this and line rental I will be paying for 63mbps. Not bad really
the original sky fibre unlim (40mg) will still be available - they just arent promoting it as much anymore
Delio798 m ago

Wait... So what happens when we go out of contract (and offer price) on …Wait... So what happens when we go out of contract (and offer price) on Sky Unlimited fibre. What will be the new cost per month for fibre and phone? I wonder if that is a higher figure after this change?


Yes, it will most likely be higher, so you'll need to haggle when you come to the end of your contract & threaten to leave if they don't reduce it to something you're happy with.
I only get around 20mbp and sometimes not even that
63mb is still not enough for some people. Some companies are rolling out 1TB speeds while BT and Sky play catch up
Edited by: "jayk_94" 9th Oct 2018
Last time I spoke to them, April 2018, they still didn't offer fibre in my area, so I'm stuck on 17mb (only get 11mb tho) . I wonder if I can use this as bargaining tool to get my cost reduced? Anyone had any such luck?
Renewed my sky fibre yesterday for £20 a month - I’m already on fibre max. Not had any problems at all. I do find Sky easy to haggle with when it comes to broadband. Line rental especially.
rachelgetty109/10/2018 13:34

I’m on 200mbps with virgin..



So was I, for about 3days a year, the rest of the time it was hugely unreliable! Remember, being "on 200mbps" doesnt mean you're always getting that, whereas with Sky, I may "only" get 40mbps BUT its constant (Virgin are probably the only company who can make Sky look good, it took me over 1hr on the phone to 8 different advisors from every continent to solve one petty issue..... never again!)
I just wonder when fibre will be available at my address
rachelgetty109/10/2018 13:34

I’m on 200mbps with virgin..


But how many MB are you getting from Sky?
rachelgetty128 m ago

I’m on 200mbps with virgin..


Cool story
Does the email mention upload speed too ?
Not had a letter or email, my sky fibre is only at 21mbps - not great!
jayk_949 m ago

63mb is still not enough for some people. Some companies are rolling out …63mb is still not enough for some people. Some companies are rolling out 1TB speeds while BT and Sky play catch up


I think you mean 1gb
frakison09/10/2018 13:58

So was I, for about 3days a year, the rest of the time it was hugely …So was I, for about 3days a year, the rest of the time it was hugely unreliable! Remember, being "on 200mbps" doesnt mean you're always getting that, whereas with Sky, I may "only" get 40mbps BUT its constant (Virgin are probably the only company who can make Sky look good, it took me over 1hr on the phone to 8 different advisors from every continent to solve one petty issue..... never again!)


Virgin cut me off a few years back after I told them honestly and frankly what I thought of their BB service. Saved me paying a cancellation fee. Have never looked back since, as you say may not advertise 200mbps but at least I have a fast reliable service nowadays
What is happening to those on the Max 76mb?
I'm on 300mb with Virginmedia. Can download my highly questionable videos in seconds.
BluesFanUK1 m ago

I'm on 300mb with Virginmedia. Can download my highly questionable videos …I'm on 300mb with Virginmedia. Can download my highly questionable videos in seconds.


No relevance to this deal but thanks for sharing
Hmmm. I'm currently on Sky Fibre for £28 a month including line rental and unlimited anytime calls. No TV package, except a free Sky+ service for FreeSat channels on my old SkyHD box. I need to renegotiate soon because my deal is up some time in December. I can't get much faster than 40mbps based on my location anyway, so I wonder if it's worth doing the renegotiations now before the new speeds and packages come in?
rachelgetty109/10/2018 13:34

I’m on 200mbps with virgin..


Why? You could prob pay for just broadband speeds of up to 50mbps and still use the broadband the same as you do with your 200mbps with virgin
rachelgetty109/10/2018 13:34

I’m on 200mbps with virgin..


What a pointless comment, what do you want? A pat on the back and a trophy?
Vodafone are the best, sky are not!
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