Sky Fibre Optic Broadband (Existing Customer Retention Deal) - £4.44/month

Fibre optic not available in my area, since they took over from O2 my broadband speeds have halved, now I starting to get disconnections, their getting one last chance to sort it.

Was just thinking about opting for Sky fibre so good timing, thanks OP

I gave sky 3 months to fix my disconnections and poor speed. gave up and am now giving BT a chance to fix it. I have managed to get them to send a broadband engineer with a week which took over 2 months with sky.

We went straight for fibre after the O2 buyout, and I haven't got a single complaint. Constant 38mb connection, no drops, no reason to contact sky whatsoever. Much much better than I expected! I might just be a lucky one though.

Just signed up for this today and also paid 12 months line rental upfront (£11.70 p/m).

Sky Fibre Unlimited (38Mb)
18 Month Contract
Free Hub / Free Delivery
£5.00 x 12 = £60.00 (1st 12 Months)
£20.00 x 6 = £120.00 (Final 6 Months)
£11.70 x 12 = £140.40 (12 Months Line Rental upfront)
£15.40 x 6 = £92.40 (Final 6 Months Line Rental)

£60 + £120 + £140.40 + £92.40 = £412.80

£412.80 - £100.00 (credit to a/c) = £312.80

£312.80 div 18 = £17.37 P/M

Plusnets deal is slightly cheaper but relies on £157.00 c/b which isn't guaranteed
Also the hassle of moving and venturing into the unknown, wasn't worth it for me.

Superstarbeejay

I gave sky 3 months to fix my disconnections and poor speed. gave up and … I gave sky 3 months to fix my disconnections and poor speed. gave up and am now giving BT a chance to fix it. I have managed to get them to send a broadband engineer with a week which took over 2 months with sky.Read lessRead more

i am having the same problems..internet is always disconnecting...my speend for fibre is around 3mg sometimes even 1mg!...my phone line is so crackly you cant even use it and sky just keep sayin theres no problem! giving them 1 last chance then im cancelling aswell

Unusual to have a problem with sky internet. Of course it sounds like you have a line problem and they arent sorting it out. Bt Retail are not known for good support.

Whenever i have to contact an isp on behalf of a client, Sky and plusnet tend to be pretty good.

Joanne570 I Had the same problem as you when I moved to talk talk I couldn't use the phone as the crackling was that bad you couldn't here a thing
I binned them after a month and went back to bt for my phone line ,
funny the crackling stopped as soon as I went back to bt .

So far Sky has been good for us, was going to leave but they offered 40meg plus large tv and phone for only £35 a month and to make sure I got it on 12 months

joanne570

i am having the same problems..internet is always disconnecting...my … i am having the same problems..internet is always disconnecting...my speend for fibre is around 3mg sometimes even 1mg!...my phone line is so crackly you cant even use it and sky just keep sayin theres no problem! giving them 1 last chance then im cancelling aswellRead lessRead more

It will seriously take them 2/3 months because they do every single check about a dozen time so they don't end up charging you for something that's your fault. Slow yes but if you want it done quick then do this.

- Do all the trouble shooting before phoning them
- Tell them you've done it and already phoned before
- They may send you a new hub to check if its the hub (probably not, so free hub lol)
- Ask to be put through to the technical team, the people you talk to at first are just people who make you do the basic trouble shooting. The other team can check for errors which will help move things on way quicker
- If there is errors on your line they'll either try reseting the profile or adjusting it and tell you to wait more days to see if it works
- If it doesn't then they'll send the Open reach guys

I know because I had to go through all that crap with them. The Open reach guys take a day to fix it and tell you what they think is the problem and will try set up your cables better. You may get better net or the same, though if you're unluckly like me you may have to settle for lower speed but stable at least. Went from 5mb down to 3mb But they lowered my bill and it was cheapest around. Now its stable and don't get those days of useless net anymore. I will get fibre once this contract is over and the Open reach guys said it would be way better for me as the box is very close to my house.

joanne570

i am having the same problems..internet is always disconnecting...my … i am having the same problems..internet is always disconnecting...my speend for fibre is around 3mg sometimes even 1mg!...my phone line is so crackly you cant even use it and sky just keep sayin theres no problem! giving them 1 last chance then im cancelling aswellRead lessRead more

My God…No wonder you're all clogged up. If you're only eating 3mg of fibre a day!

why is anybody voting a retention deal as hot. there is no guarantee you or anybody else will get it!

And there I was feeling pleased with myself on the weekend renewing my 2nd 12x month sky fibre contract at £10 a month (38/10 package) with the phone line rental paid up front. Do you think if I rang and threatened to cancel I'd get a better deal? Cheers ☺

well when i cancelled they rang me and offered fibre optic for £10 per month and calls for £5 and free line rental for a year and then i also got entertainment extra along with movie full package and multiroom for £35 per month so all in all i am paying £50 month for everything including kids cartoon channels in which i was paying £110 per month before and then got fed up of the reruns on the telly.
and all is a 12 month contract.

We first joined Sky BB ~ 12 months ago, had all sorts of problems at first, crackle on line, constant dropouts, slow speeds... tbf thouugh, although it took around 6 weeks, Sky / Open Reach eventually diagnosed the problem, a bundle of underground copper wires required replacing (had to dig up about 60mtrs of pavement lol) Not missed a beat since.

Does anyone know if they're offering this deal to broadband only customers or do you have to take TV and/or phone as well?

I called today and they said their system is down but this isn't a deal they'd offer to me - I am a broadband and phone line customer, ex O2 customer.

This is a good deal.

Fiver for fibre is brilliant.

Plusnet offered me this when I asked for my MAC

Plusnet Unlimited Fibre Extra 78mbps broadband service: £12.50 for 9 months then £19.99 thereafter
Line rental: £131.88 for the first year
Plusnet Talk Anytime Call plan: £5 per month
BT Sports HD : Free for 6 months and £7.49 per month there after
Total £17.50 per month for 6 months and then £24.99 for 3 months and then £32.48 per month there after.

Anyone think Sky can come close? (not fussed on losing BT sport)

I've just had fiber arrive in our street... so I checked all the deals available and plusnet worked out the cheapest (with quidco cash back).... I rang sky (my current broadband ISP) to see if they would match the deal..... they said the best they could do was £20 a month. With plusnet I got 6mnths at £3.45 followd by 12 mnths at £14.95 plus £140 cashback from quidco - install is this Wednesday :-D

Oxley101

I called today and they said their system is down but this isn't a deal … I called today and they said their system is down but this isn't a deal they'd offer to me - I am a broadband and phone line customer, ex O2 customer.Read lessRead more

Just tried them again and they gave me this deal! You have to speak to the cancellations team in order to get this deal. The other teams will just quote the website.

Oxley101

Just tried them again and they gave me this deal! You have to speak to … Just tried them again and they gave me this deal! You have to speak to the cancellations team in order to get this deal. The other teams will just quote the website.Read lessRead more

Well done

Yes best to call the request a MAC code number 03442 410 709
Just say you've found a cheaper deal and want your MAC code (they'll try anything to not give it to you)
These advisors have the final say
Then hopefully they'll offer you the deal (or something similar)

hmmm,.

What about line rental

bullet9t9

What about line rental

As an existing customer, you're already paying that so it doesn't need to be factored in.

I'm on the phone for this deal at the moment, hopefully they are aware of this. Currently on the 20mb package and its a nightmare

Its ok but I never went with Sky when looking at fibre as it was £20 for 38 meg and £30 for 78 meg, and they had a deal of 38 meg for a tenner but the 78 meg was full price.

In the end I went with Plusnet who gave me anytime calls, 78 meg broadband and line renal for about £29 a month, its gone up to like £30 now but still worth it.

Plusnet router is awful though and you need a seperate modem and the Sky hub is all in one and the plusnet discount is 6/12 months, got a £100 cashback with them too but its down to about £35 at the moment but goes back up quite a lot.

I was given this deal last week, got it switched over at the cabinet today, welcome to the 21st century!
I didn't have to pay delivery on the hub.
Overall I think the sky fibre is a better option over VM due to no traffic management, its very stable and scores well on pingtest.net so good for gaming.
Ive been stuck with 3.5mb dl for 7 years, now 30mb seems like wizardry

I'm quite happy with Sky Broadband but I can't get fibre in my street yet. They do throttle the speed at times but overall their customer service has been good.

just a shame openreach is a bag of wanga... ill give you my example...

In march i received a phonecall from BT asking me if i wanted fibre.....
I eagerly said yea, as i thought to myself.... they must have activated at the exchange in the past couple of days - because it wasnt available at the weekend....

after I had agreed to take it....he said let me check to see if its in your area....

COME ON - you rang me you dufus, i screamed at him....
He said it was due in the next couple of months.... its now mid september and ive never heard back from him - after the shocking stories ive read about the fibre network.... and the £33 all in offer i got from virgin 152mb , big kahuna, 1tb box, extra viewing box, and phone line with free weekend calls....well!
they can stick their fibre where it dont shine im good for 12 months!

washer010

I was given this deal last week, got it switched over at the cabinet … I was given this deal last week, got it switched over at the cabinet today, welcome to the 21st century!I didn't have to pay delivery on the hub.Overall I think the sky fibre is a better option over VM due to no traffic management, its very stable and scores well on pingtest.net so good for gaming.Ive been stuck with 3.5mb dl for 7 years, now 30mb seems like wizardryRead lessRead more

Quite funny when 20 meg was getting more common about 5/6 years ago people said that was 21st century BT even called their product 21CN and older ones 20CN lol, and 8 years ago I called 8 meg 21st century etc.

Just my luck! Only just taken on a 18 month contract to Sky Fibre. No use for me. Good deal if others manage to get it though.

Jefferson

Does anyone know if they're offering this deal to broadband only … Does anyone know if they're offering this deal to broadband only customers or do you have to take TV and/or phone as well?Read lessRead more

Not sure, I have tv also but only rang to cancel phoneline/broadband

kapzar

We went straight for fibre after the O2 buyout, and I haven't got a … We went straight for fibre after the O2 buyout, and I haven't got a single complaint. Constant 38mb connection, no drops, no reason to contact sky whatsoever. Much much better than I expected! I might just be a lucky one though.Read lessRead more

Same thing here, soon as Sky bought out O2 I went straight for Sky Fibre as did another relative, and both got very stable 38Mb/Sec never had to contact Sky yet.

I must note I had to contact O2 every other week due to constant disconnections I was getting. I am so glad to be on Sky now and not O2.

Lucifer_UK

and the £33 all in offer i got from virgin 152mb , big kahuna, 1tb box, … and the £33 all in offer i got from virgin 152mb , big kahuna, 1tb box, extra viewing box, and phone line with free weekend calls....well!they can stick their fibre where it dont shine im good for 12 months!Read lessRead more

Wow how did you get that, I wanted to get Virgin as it was 152mb but the cheapest I could get it without tv was like £40 a month, and cheapest Big Kahuna bundle was 152 meg(though I added on the £8 a month anytime calls)

That and my flat has a virgin socket from a previous tenant annd its only about 5 feet away from where I have the pc and the BT socket is in other end of living room so have to run ethernet cable to a switch to get all my devices wired up

One thing I should mention is the skyhub 2 sr102 does not have gigabit Ethernet ports, they dropped the ball on this one. Anyone looking at home networking should look elsewhere or replace the skyhub which is a little involved as you need to sniff out the usename and password from the skyhub

Anyone know how to find out what deal/price I am currently on please? (Sky non-fibre, formally o2 customer)

Thats a great deal...
I called Sky to cancel tv phone & broadband as Plusnet was faster and cheaper, the only discount they could offer was a measly 10% on the bill equating to £9
Called on three separate occasions, same answer each time
Plusnet are booked in and Sky is going in 30 days time....

Good luck to all who manage to get it

ryouga

Wow how did you get that, I wanted to get Virgin as it was 152mb but the … Wow how did you get that, I wanted to get Virgin as it was 152mb but the cheapest I could get it without tv was like £40 a month, and cheapest Big Kahuna bundle was 152 meg(though I added on the £8 a month anytime calls)That and my flat has a virgin socket from a previous tenant annd its only about 5 feet away from where I have the pc and the BT socket is in other end of living room so have to run ethernet cable to a switch to get all my devices wired upRead lessRead more

another member told me about him getting the deal so i got in touch with him, then i found out this particular department does special deals not advertised aimed at friends of employees - but what they dont tell you is anyone who is a new customer to virgin can get the deal.... kinda like 'mates rates'

anyroad.... if anyone wants more details just pm me ill hook u up.

Just got this deal , thanks op .