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Posted 12 August 2011

spotify unlimited free for 12 months existing customers 50meg bb@ virginmedia

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as above most people who have virginmedia bb never leave its that good so a no brainer for 50meg customers free spotify unlimited free for 12 months worth around £120

i have had my code through today its for the premium service of £9.99 a month and i wasnt sent the email
You have to sign up to Virgin for another 12 months to be able to take the offer up.
- simate
Virgin Media More details at
Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .
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  1. Premishana's avatar
    Slightly confused, is this Spotify Unlimited or Spotify Premium? Because both the OP and Virgin are mixing up the details of the two.

    Spotify Unlimited is only £5 per month and lets you listen ad-free, but would only therefore cost £60 a year
    Spotify Premium is £10 a month and is ad-free plus mobile and offline etc. Saving £120.

    Still a brilliant deal either way, but mainly Virgin that's being misleading here mixing up the terms.
  2. dsmuk's avatar
    Spotify Premium, free for 3 months. Link

    Spotify Premium, free for 6 months. Link

    Spotify Unlimited, free for 12 months. Link

    All need a new 12 month contract on the 50MB service.


    (edited)
  3. Sykobabble's avatar
    VM are a bunch of idiots! their overseas support is the worst I have come across!

    I called them a couple of weeks ago and below is what I can remember of the conversation.

    Me... Hello, would it be possible for you to send me a new DLink wireless Modem out as mine has burnt out.

    VM Support... I'm really sorry to hear that Mr **** sorry for the inconvenience. Firstly have you tried to turn off your modem and turn it back on?

    Me… I cannot turn on the modem as it has burnt out, there is an electrical smell coming from it and there are no lights on the modem.

    VM Support... I truly am sorry to hear that Mr **** let me see what I can do to resolve the problem. I need to connect to your modem and diagnose the problem.

    Me... You cannot connect to the modem as it has no power; it is faulty and has burnt out.

    VM Support... Let me see what I can do to help you Mr **** but first I need to connect your modem.

    Me… OK, am I not making myself clear here? The modem has burnt out and needs to be replaced with a new one; are you able to send me a new one in the post?

    VM Support… I’m very sorry Mr *** I am unable to send a new modem in the post until I have connected to your system to diagnose the problem.

    I think you get the gist of the story, these people work to a process route, unfortunately for me there is no route for a burnt out modem, so the conversation ended and I bought one off Ebay for a tenner!

    To add insult to injury, they still struggle to get my name right, I correct them each time but all I get in return is “I am ever so sorry Mr ***”; again calling me the incorrect name!

    Well done VM keep up the poor work!

    (edited)
  4. polly69's avatar
    rumble

    You have to sign up for another 12 month with Virgin.




    Im glad this was posted as i was going to do it, as soon as i saw the email the other day and saw that 12 month sign up was needed it went in the deleted items bin. That's what people where missing, i have 50mb and have done since launch but there's no way i would let them tie me to another 12 months contract especially now with all the traffic management that they are doing and yes its on 50mb eventhough they will tell you its totally unrestricted its not. I had virgin out loads of times as my speed was being capped even when i hadnt been dowloading, they sent enginners out time and time again changing my modem for there **** hub then back again in the end it took there top troubleshooter guy in Birmingham to ring me and explain he didn't think there was any management on 50mb but he would speak to one of the guys whos in charge of the management scheme and find out, a few days later he rang me and told me that after some digging that they where now using management on 50mb. There **** liars and lied to me time and time again and everyone else, they keep making a big deal about the fact there's no limits on there 50mb service when there is. Even when i said if i didn't know better id swear there was some shaping on my connection only to be told that there was no shaping on 50mb.

    Liars and if i could find someone else who can deliver a service with the same speed virgin will be gone.

    Cold
  5. deleted42629's avatar
    polly69

    Im glad this was posted as i was going to do it, as soon as i saw the … Im glad this was posted as i was going to do it, as soon as i saw the email the other day and saw that 12 month sign up was needed it went in the deleted items bin. That's what people where missing, i have 50mb and have done since launch but there's no way i would let them tie me to another 12 months contract especially now with all the traffic management that they are doing and yes its on 50mb eventhough they will tell you its totally unrestricted its not. I had virgin out loads of times as my speed was being capped even when i hadnt been dowloading, they sent enginners out time and time again changing my modem for there **** hub then back again in the end it took there top troubleshooter guy in Birmingham to ring me and explain he didn't think there was any management on 50mb but he would speak to one of the guys whos in charge of the management scheme and find out, a few days later he rang me and told me that after some digging that they where now using management on 50mb. There **** liars and lied to me time and time again and everyone else, they keep making a big deal about the fact there's no limits on there 50mb service when there is. Even when i said if i didn't know better id swear there was some shaping on my connection only to be told that there was no shaping on 50mb.Liars and if i could find someone else who can deliver a service with the same speed virgin will be gone.Cold


    Thats where they have you by the nads at the moment, hopefully things will change and they will have competition. I asked them in the week to reduce my bill and the only way they would is if i signed up for 12 months, dont think so.
  6. Sykobabble's avatar
    AllyB

    i just rang up and got told the offer is only on with xxl tv! the ad … i just rang up and got told the offer is only on with xxl tv! the ad doesn't even mention tv, anyone else been told this?



    depends on who you speak to. If its their overseas call centre then you may as well go and ask your local hair dresser!
  7. the.porter's avatar
    Author
    djjinx1

    @paqI'm on 50 meg and if you download more than 1gb in an hour you get … @paqI'm on 50 meg and if you download more than 1gb in an hour you get capped for 6 hours.This applies to "peak times" which with virgin means most of the day ;)Do not be fooled by Virgin!



    absolute rubbish do you work for bt, I have never had any sort of capping traffic management I'm just waiting for 100 meg to arrive in my area in october ,personally I would sign for life with vm I love my tivo and the broadband is faultless for me any way, I'm still waiting for vm to get back to me so will update the thread when they do
  8. mymymy's avatar
    Thanks, i got an order number.

    When they nsend me a bill the name on the envelope says " Her Excellency" Is this a pee take or does everyone get this?

    I have no intention of leaving VM as i have been with them since they took over NTL and i was a customer with them for a thousand years. I do not have a wire that goes from my house to the telegraph pole so i cannot have anything other than cable.
  9. deleted122261's avatar
    My experience of Virgin CS was basically like the Monty Python argument sketch.
  10. scousethief's avatar
    Brother in law is a Virgin engineer and my mate who got him the job works in their "tech" department , 50mb is capped or traffic shaped which ever term you want to use , no excuses no b/s no "well mine does this" or "mine does that" Virgin modems are traffic shaped. end of.
  11. deleted392898's avatar
    spotty what? you dont even get to download the music
  12. Shazzmattaz's avatar
    Virgin traffic manage everything!!! EVERYTHING!!
    I know this to be a fact. If you haven't noticed on your line then you're either lucky or you're flying under the radar.

    I wouldn't trust a thing that comes out of Virgin Medias sales department or customer service. Also no-one us even sure which package thisus, and all the details disagree with each other. You're insane to sign up to this before someone can confirm EXACTLY which package this is.
  13. the.porter's avatar
    Author
    orlando08

    I've been on the Virgin 100meg service for the past fortnight, even took … I've been on the Virgin 100meg service for the past fortnight, even took the Tivo too......Never had any issues with speed on the 50meg service, but since they installed the "super hub" I've never got more than 35meg on speed tests. Virgin claimed it was my pc and laptop not being equipped to handle the 100meg speed (told me I needed a gigabit card - told them I have one).....The wireless signal from the super hub is also failing and I have to reboot the hub at least once a day. Not impressed at all at the mo..........




    firstly are u on the r26 fw ? i take it thatyou only get 35mb on wireless not a wired connection r29 beta is out at the moment and supposidly sorts a few issues out including wireless speeds
  14. hwangeruk's avatar
    orlando08

    I've been on the Virgin 100meg service for the past fortnight, even took … I've been on the Virgin 100meg service for the past fortnight, even took the Tivo too......Never had any issues with speed on the 50meg service, but since they installed the "super hub" I've never got more than 35meg on speed tests. Virgin claimed it was my pc and laptop not being equipped to handle the 100meg speed (told me I needed a gigabit card - told them I have one).....The wireless signal from the super hub is also failing and I have to reboot the hub at least once a day. Not impressed at all at the mo..........



    The Superhub is almost universally hated
    But I do have some sympathy with VM who were spending most of their support time on dealing with peoples LAN side issues (the users wireless router etc) behind their modem. They will push you quick via support to ignore wireless - plug a wire into the back and try a test.

    The Superhub firmware that puts it into bridge mode will surely help us power users.
    In the meantime, make sure you do this to your SERVICES on the Superhub:
    Turn off FIREWALL Features
    Turn off Port Scan Detection
    Turn off IP Flood Detection

    This helps many people stop the daily reboot. It did for me.
    Good luck.
  15. the.porter's avatar
    Author
    BigDave

    Have virgin released an update for their superhub yet that allows you to … Have virgin released an update for their superhub yet that allows you to use the superhub as a modem only? I know you can bodge it but official support would be better. It's the only thing stopping me upgrading to 100mb.


    not yet its due in the next 2 weeks me thinks
  16. deleted80721's avatar
    Nice spot
  17. arbitrabbit's avatar
    Can people on existing contracts get it as well?

    Never mind, no that is not possible. Still a good deal.
    (edited)
  18. the.porter's avatar
    Author
    arbitrabbit

    Can people on existing contracts get it as well?


    yes

    Carry on with your super fast up to 50Mb broadband for another 12 months, and we’ll give you a music collection that’ll make your friends really jealous – Spotify Unlimited, free for 12 months
  19. ryu2406's avatar
    nice one im on 50 meg cheers op
  20. rumble's avatar
    You have to sign up for another 12 month with Virgin.
  21. hurdy's avatar
    Do you? Don't recall seeing that during the process?
  22. hurdy's avatar
    Ignore the above, I should read the small print once in a while
  23. poing's avatar
    I have Spotify that I pay £10 per month for and I love it. Download the iPhone app and stream from my phone even when driving, it's great and I use it almost every day.

    If I had the option for Vigin BB where I love then I'd probably be taking this up.
  24. wispy's avatar
    +one to the query above!
  25. munaaf's avatar
    Yeah site's terribly misleading
    States usually 9.99 a month implying premium, but clearly says unlimited many times.
    Nice addition for free anyway
  26. farfromout's avatar
    Im on 50 meg and have had nothing but a fantastic experience. To notice any traffic management you must seriously watch a speed checker of some sort. Even at peak times, I can download from torrents at much higher speeds than ever before, upload at a fantastic rate and play online games on the xbox, while this missus is on facebook on her phone, my phone and laptop. I really dont see any traffic management where I am.

    Ill have to look into this and see if Im eligable, spotify!
  27. JamesJacked's avatar
    I'm already on an 18months contract, is it *Another* 12 months on top? If so no way. Net will get much cheaper in future I believe. Just about to click so need to know fast.
    (edited)
  28. Sykobabble's avatar
    Tempted, but I have no idea how Spotify compares to Napster which I am currently using on my Sonos system.

    Also you are tied in to Virgin for a further 12 months.....

    Offer available to Virgin Media XXL broadband subscribers who sign up to a new 12-month minimum period for XXL broadband. Vouchers are not transferable. Spotify is a 3rd party service with two paid services – Spotify Premium – retailing at £9.99 and Spotify Unlimited retailing at £4.99. At the end of the "free" period, your Spotify service will automatically downgrade to Spotify Open (an ad-supported service) unless you confirm to Spotify that you wish to pay for Spotify Premium. Offer ends 30th Aug 2011 (or earlier if demand is very high, in which case we will advise the new closing date on our website). Spotify terms and conditions of use apply. For details go to spotify.com/uk/…al/
  29. Sykobabble's avatar
    polly69

    Im glad this was posted as i was going to do it, as soon as i saw the … Im glad this was posted as i was going to do it, as soon as i saw the email the other day and saw that 12 month sign up was needed it went in the deleted items bin. That's what people where missing, i have 50mb and have done since launch but there's no way i would let them tie me to another 12 months contract especially now with all the traffic management that they are doing and yes its on 50mb eventhough they will tell you its totally unrestricted its not. I had virgin out loads of times as my speed was being capped even when i hadnt been dowloading, they sent enginners out time and time again changing my modem for there **** hub then back again in the end it took there top troubleshooter guy in Birmingham to ring me and explain he didn't think there was any management on 50mb but he would speak to one of the guys whos in charge of the management scheme and find out, a few days later he rang me and told me that after some digging that they where now using management on 50mb. There **** liars and lied to me time and time again and everyone else, they keep making a big deal about the fact there's no limits on there 50mb service when there is. Even when i said if i didn't know better id swear there was some shaping on my connection only to be told that there was no shaping on 50mb.Liars and if i could find someone else who can deliver a service with the same speed virgin will be gone.Cold



    All calls are recorded by Virgin Media. If you have been misinformed then call them up and ask for a transcript of the call in which they lied to you. Then ask to speak to their retentions team who will more than likely throw an offer at you that cannot be resisted.
  30. WalterSmith's avatar
    Sykobabble

    All calls are recorded by Virgin Media. If you have been misinformed then … All calls are recorded by Virgin Media. If you have been misinformed then call them up and ask for a transcript of the call in which they lied to you. Then ask to speak to their retentions team who will more than likely throw an offer at you that cannot be resisted.



    Whenever I challenge a company to do this they just say "MAY" be recorded, so can't do it! Nice get out clause.
  31. Sykobabble's avatar
    So has anyone gone for this? I am going to call them up today and confirm which version of Spotify it is. If it is the Premium then I will go for it as I've no intensions of cancelling my 50MB service.
  32. hurdy's avatar
    I did - just got an email confirmation of an order and notice that they will be getting in touchwith me to discuss the order.
  33. dirtydog351's avatar
    Well I can see why they are trying to catch people for another 12 months as BT will be rolling out the FTTC service for about £17 for 40 meg uncapped broadband (which is rising to 80 meg in 4 months).

    Just a small tip a lot of major towns and city's will have it in around 6-12 months.
  34. rizel23's avatar
    i'm 2 months into a 18 month contract, would love to add this but not for another 12 months on top of my 18 month contract!
  35. Paq's avatar
    The only reason why I went for XXL broadband was no traffic management system. Sometimes I download 60 GB/day (1080p movies) and with 20Mb I had to leave it for the night as the allowance was only 3.5GB. Does any of you have a proof that there is a cap on XXL broadband? If so, they must be taking a **** as their website clearly shows no limits: Trafic management table.
    I did have some problems like 0.5 Mb/s for couple weeks but after some serious **** over the phone (paying £40/month) it has improved.
  36. disconbobulated's avatar
    And there's the deal breaker: it's for 'unlimited' which is the £4.99 p/m service that doesn't give you mobile access. I'm already a subscriber to the tenner a month 'premium' Spotify service that gives you mobile access and it's sweet - couldn't live without it now. It's a shame this isn't for the premium service because that would of been a great deal and I'd of had an excuse to try out 50MB BB rather than the L package I'm on now
  37. micks_missus's avatar
    We're only on the 'medium' package (no idea what that's supposed to mean - the OH deals with all that! lol) but I just ordered the Spotify deal and my confirmation page says
    " What you've requested - 'Spotify Unlimited - Free for 12 months' "
    There is no mention of changing our package at all, although the email that has just arrived says 'we're on the case and will get back to you as soon as possible' so if there are any hiccups I'll get back on here and edit this.
    But heat added and nice spot OP.

    **** 10pm. Had an email from Virgin telling me that as I hadn't had an email offering me this deal I couldn't take advantage of it. Shame that.
    (edited)
  38. rhinopaul's avatar
    disconbobulated

    And there's the deal breaker: it's for 'unlimited' which is the £4.99 p/m … And there's the deal breaker: it's for 'unlimited' which is the £4.99 p/m service that doesn't give you mobile access. I'm already a subscriber to the tenner a month 'premium' Spotify service that gives you mobile access and it's sweet - couldn't live without it now. It's a shame this isn't for the premium service because that would of been a great deal and I'd of had an excuse to try out 50MB BB rather than the L package I'm on now



    I think there is an error. Although it says "Unlimited" it also says £9.99 a month which is Premium price.
    In the legal stuff at the bottom of the page it says
    "Spotify is a 3rd party service with two paid services – Spotify Premium – retailing at £9.99 and Spotify Unlimited retailing at £4.99. At the end of the "free" period, your Spotify service will automatically downgrade to Spotify Open .

    I would check first with them what is actually on offer before signing up.
  39. djjinx1's avatar
    @paq

    I'm on 50 meg and if you download more than 1gb in an hour you get capped for 6 hours.

    This applies to "peak times" which with virgin means most of the day

    Do not be fooled by Virgin!

  40. AllyB's avatar
    i just rang up and got told the offer is only on with xxl tv! the ad doesn't even mention tv, anyone else been told this?
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