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SSE Customers - £11.50pm / 12months fibre broadband inc line rental when signing up for new fixed rate deal
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SSE Customers - £11.50pm / 12months fibre broadband inc line rental when signing up for new fixed rate deal

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Posted 3rd Jun

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Was just coming up for end of fixed tariff and looked at what the current offers are if I stay with SSE but go for a new fixed term deal. Noticed this £11.50 broadband offer. Considering it as Virgin Media broadband + phone, no TV just went up to £48 (!).

I think the energy quote you get is account and region dependent. The quote I got was like this:

Broadband:
1 Year Fix and Fibre Broadband offer includes phone line rental and 35Mbps average download speed (subject to fibre availability)
Redeem your £11.50 SSE fibre broadband offer with the link we'll email you within 2 to 5 days of signing up
Early exit fee £10.43 per remaining month on your 12-month broadband contract

Energy:
£25 early exit fee per fuel
Gas: Unit Rate 4.28p per kWh Standing Charge 26.52p per day
Elec: Unit Rate 18.43p per kWh Standing Charge 21.88p per day

I don't expect SSE to by anywhere near the cheapest but it is a big name and less likely to go bust. Apart from nags to get a smart meter dealing with SSE has been easy.

The kWh electricity rate of 18.43p above does look on the high side compared to rates I remember of 4 years ago with other providers, so I'll be off to the comparison sites anyway.

Please tear this deal apart with your better suggestions to help me decide whether it's worth going for!
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GlesgaNed03/06/2019 12:43

Avoid SSE at all costs! One of the worst ISPs out there!


Go try Talktalk and you will change your mind
28 Comments
Family member recently went for the deal. Sadly had to wait 3 weeks to get hooked up, I think that was an Openreach delay rather than SSE.

They say they will email a link to sign up to the broadband, they didn't. But, in the joining letter about your energy, there is a website address to sign up with, use that.
Edited by: "winchman" 3rd Jun
Avoid SSE at all costs! One of the worst ISPs out there!
Edited by: "GlesgaNed" 3rd Jun
Gas is by far the worst.

Just use a comparison site set to 'dont hide the cheap ones' to save over a third on both the unit rate and the standing charge!
Sounds fair, a little too early for this kind of bundle deal (won't stop punters getting fleeced left right and center).
Did you know that a couple of years ago card prices were capped to normal tarrifs? I have a Gas card myself.
GlesgaNed03/06/2019 12:43

Avoid SSE at all costs! One of the worst ISPs out there!


Go try Talktalk and you will change your mind
Worse company I've ever had the misfortune of dealing with. Avoid
GlesgaNed03/06/2019 12:43

Avoid SSE at all costs! One of the worst ISPs out there!


Why? I've had fibre broadband with them for years and never had any issues

I recently looked into switching to this deal but the extra energy costs would more than outweigh any savings on the broadband.
winchman03/06/2019 12:14

Family member recently went for the deal. Sadly had to wait 3 weeks to get …Family member recently went for the deal. Sadly had to wait 3 weeks to get hooked up, I think that was an Openreach delay rather than SSE.They say they will email a link to sign up to the broadband, they didn't. But, in the joining letter about your energy, there is a website address to sign up with, use that.


Similar story here. Family member signed up online, heard nothing for ages then told there was no record of the person despite having been sent various emails from SSE themselves. No email link sent. Turns out despite saying fibre was available, it wasn't. Offered to be put on same deal but with ADSL. Refused and went elsewhere for BB and got electricity tarriff changed to lower rate.

Personally I have been with SSE for energy for more years than I care to remember but the service has deteriorated imo. I've recently had issues with them cancelling my direct debit (mistakenly) and it took 4 months to sort out. I've just moved away from them.

The electricity rate on this deal is a little higher than others so obviously that offsets the cheaper BB. If your energy usage is high then the deal starts to look less good I think.
EzDeal1803/06/2019 12:57

Go try Talktalk and you will change your mind


ive been TalkTalk for many years and no faults
I cancelled after 1 day and 5 calls to customer service.
Signed for 63Mb fibre ended up with 45Mbps and they said "everything is ok"
Edited by: "EzDeal18" 3rd Jun
It looks like SSE Broadband is resold BT broadband. Possibly that SSE has speed throttling for certain streaming services. Not sure. Does anybody know for sure?
I thought I read recently that SSE were coming out of the home energy market sometime next year
AnthHether00103/06/2019 14:25

It looks like SSE Broadband is resold BT broadband. Possibly that SSE has …It looks like SSE Broadband is resold BT broadband. Possibly that SSE has speed throttling for certain streaming services. Not sure. Does anybody know for sure?


They are a reseller of Daisy Wholesale.
fabsaver03/06/2019 13:16

Why? I've had fibre broadband with them for years and never had any issues …Why? I've had fibre broadband with them for years and never had any issues I recently looked into switching to this deal but the extra energy costs would more than outweigh any savings on the broadband.


Bundled - assumption cheaper, consumers join. Nice little earner for SSE.

I live within the SSE grid, still one of the most expensive, god knows what they slap on white label SSE services per unit at regional Distribution rates.

Won’t be cheap... it’s got more and more expensive since Scottish Hydro merged with Southern Electricity, it was a business very focused on customers since then it’s uber focused on shareholders.
mike491503/06/2019 15:02

I thought I read recently that SSE were coming out of the home energy …I thought I read recently that SSE were coming out of the home energy market sometime next year



What LOL! SSE own what was one of two massive Electric Distribution companies in Scotland. I wouldn’t imagine they would give up a monopoly retail division to focus on smaller profits at Distribution level.

The NPower merger was meant to combine retail, that was cancelled by SSE after gov merger approval. SSE Retail now carries on and will do.
Edited by: "seaniboy" 3rd Jun
RaveyDavey03/06/2019 16:51

They are a reseller of Daisy Wholesale.


Agreed. And I think Daisy is BT Broadband resold. So SSE contract to Daisy who, in turn, contract to BT. I think.
Throttled to death on evenings.
AnthHether00103/06/2019 17:09

Agreed. And I think Daisy is BT Broadband resold. So SSE contract to …Agreed. And I think Daisy is BT Broadband resold. So SSE contract to Daisy who, in turn, contract to BT. I think.


I think you're wrong. When I had SSE broadband there was no sign of BT on a traceroute, just daisy plc.
GlesgaNed03/06/2019 12:43

Avoid SSE at all costs! One of the worst ISPs out there!


Happy with mine.
rodman03/06/2019 17:55

Happy with mine.


It worked fine for me when I had it too. There was some slowdown at peak times but I also have a BT business line and that had slowdown at the same time, suggesting it was exchange congestion rather than SSE.
seaniboy03/06/2019 17:08

What LOL! SSE own what was one of two massive Electric Distribution …What LOL! SSE own what was one of two massive Electric Distribution companies in Scotland. I wouldn’t imagine they would give up a monopoly retail division to focus on smaller profits at Distribution level. The NPower merger was meant to combine retail, that was cancelled by SSE after gov merger approval. SSE Retail now carries on and will do.


You sure?

thisismoney.co.uk/mon…tml
snoopy1803/06/2019 22:39

You sure? …You sure? https://www.thisismoney.co.uk/money/bills/article-7057461/SSE-stop-supplying-households-year-Firm-sell-home-energy-supply-business.html


The same was said last year for closure early 2019, then NPower merger then they scrapped that.

It’s floating a subsidiary that it will most probably be the majority shareholder in, tax advantages to that as well as holding a separate board to account, it’s all a farce really.

Two SSE companies now need to make profit lol they are dependent on each other esp in the SSE Distribution for north Scotland, this is about shifting blame and making that person accountable, doubtful they will sell off North Scotland retail if they eventually sell this new energy retail division off.

They will want the cream, sell the rest where it doesn’t have Distribution rights.

Frankly it’s all nonsense, a proper Chief Exec would be running the company correctly, not fragmenting it, it’s got massive assets in Distribution in the U.K. and if you can’t make good profit out that you as CE are out your comfort zone on capability.

Simplicity is if you hike above RPI customers will leave. 10% hike that was always going to lose money when you are trying to gain it and market share.

Ofgem caps raised, “unsustainable business models” means wants hundreds of percent profit, not a fair deal for a non obligatory utility service, you can go without gas but not electricity.

I mean just look at what Ireland done with broadband over electricity, look at SSE selling consumers broadband
There is money in enterprise telecom customers, little in reselling BT Openreach when you pay for the external marketing.

Now it’s almost giving fibre broadband away to tie people into its higher rates utility products

The companies a strong company with assets and a absolute poor one in leadership pool.

Their plans ?? Reminds me when Alldays was the subsidiary of Watson & Philip Wholesalers, one company had to go bankrupt for the other to profit, the wholesale to retail margins were tiny, Co-op got a good shop footprint out of that at least, with utility customers just move to another, there’s nothing for a bankruptcy administrator to sell of real value with SSE Retail Energy, so are SSE trying to offhive energy retail staff costs and pensions because it certainly seems that way, if it goes under well SSE save a lot of money and start afresh cheap.

Expect a new branding/merger then with no reference to SSE, can’t have the parent brand damaged by how they are going to liquidate high wages/pensions in it call centre admin.
Edited by: "seaniboy" 3rd Jun
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deleted1640303
The contention on their service is abysmal. We were getting less than 2mbps in the evenings, then as soon as I switch on a VPN it would jump to 20mbps, so clearly they are packet scanning and also in contravention to EU net neutrality rules.

Customer service is terrible too. We had to write to the CEO before any visible action was taken, and finally after 9 weeks they removed their service from our line and refunded us. In the mean time we were not able to order any other service from another company. They blame BT Openreach for everything, are accountable for nothing.

If you do any kind of home working you can expect to have to buy yourself a mobile broadband dongle as upload speeds of less than 1mbps as a matter of routine will force you back into the office in no time.
Do yourself a favour and read online reviews, then stay away.


You're welcome.
Edited by: "deleted1640303" 4th Jun
Been with the broadband service for 4 years, happy to pay full price and stay with them now. Been a near faultless service in that time, occasional self channel changes on the router if speed has dropped. Never experienced throttling of any sort, a constant 74 Mbps Steady signal for streaming purposes,. No threatening letters, no matter how much you download.

,
Ive had their internet for about 14 months - big selling point was no contract. Has been absolutely fine
AnthHether00103/06/2019 14:25

It looks like SSE Broadband is resold BT broadband. Possibly that SSE has …It looks like SSE Broadband is resold BT broadband. Possibly that SSE has speed throttling for certain streaming services. Not sure. Does anybody know for sure?



sse.co.uk/v3/…pdf
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