Stop unwanted sales and marketing calls with the Telephone Preference Service
305°Expired

Stop unwanted sales and marketing calls with the Telephone Preference Service

56
Found 3rd Oct 2012
Didn't really see this posted anytime recently but it's good-to-know-type information, especially if you're like me and sign up for loads of stuff and include your telephone number in the form.

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities - a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.

The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved.

As TPS registration only prevents marketing calls, organisations will still be able to call you for the purposes of genuine market research.

56 Comments

Just FYI. If the company know you by name they get round the TPS service.

This would be great if it actually stopped the calls !

Good service, usually works quite well but you seem to need to re-submit your telephone number periodically.

ppi
they frustrate me daily

nice

Thanks OP ..

Went to register and it says my number is already on TPS....so why all the PPI calls.

the only prob with it is that it only helps stop the uk base ones not over seas as im on it and most of the ppi one are from overseas it drives me mad, all the company has to do is have a p o box in the uk but call from overseas arrrrrr.

They get over this by claiming they are doing a survey as it is not covered by the TPS. They will often say they are not selling but would just like to ask a few questions which always lead to a sales pitch... Buy a big whistle... They love it!

Banned

sonand

This would be great if it actually stopped the calls !


works for me

hot!

Banned

Lucky_Taz

Good service, usually works quite well but you seem to need to re-submit … Good service, usually works quite well but you seem to need to re-submit your telephone number periodically.


this is true - I do mine yearly and NEVER get any cold calls

seems the people I know who get plagued by cold calls are the ones who religiously put their proper telno in on web forms so they basically asked for it really

gotta be a bit dumb to put your real telno on any web form

Banned

BigIFFY

Thanks OP ..Went to register and it says my number is already on … Thanks OP ..Went to register and it says my number is already on TPS....so why all the PPI calls.


mention TPS and they remove you immediately else you can report them

Banned

mosskeeto

They get over this by claiming they are doing a survey as it is not … They get over this by claiming they are doing a survey as it is not covered by the TPS. They will often say they are not selling but would just like to ask a few questions which always lead to a sales pitch... Buy a big whistle... They love it!


better still, just say someone is at the door and you'll be back in 2 mins.........................

put it on speakerphone and enjoy them squealing down the line after a few minutes
Edited by: "csiman" 3rd Oct 2012

Will try my mobile on this - sick of **** texts!

TPS has never worked.

its useless doesnt work very well

for me it blocked some cold callers but not all. worse, it blocked calls from important people/organisations

csiman

this is true - I do mine yearly and NEVER get any cold calls seems the … this is true - I do mine yearly and NEVER get any cold calls seems the people I know who get plagued by cold calls are the ones who religiously put their proper telno in on web forms so they basically asked for it really ;)gotta be a bit dumb to put your real telno on any web form



er dur, unless you want them to call you?oO

Signed up to this and all of a sudden my phone didn't stop ringing from Manjid and co just performing a 'survey' b%%%%%%s lying sods. In the end had to change number

dont work

Banned

royals

er dur, unless you want them to call you?oO


well, obviously dumbo!

Banned

simplyjimbo

Signed up to this and all of a sudden my phone didn't stop ringing from … Signed up to this and all of a sudden my phone didn't stop ringing from Manjid and co just performing a 'survey' b%%%%%%s lying sods. In the end had to change number


I trust you did the obvious and mentioned TPS to them and reported them

TPS prosecute companies all the time if enough people can be bothered to report them......

csiman

I trust you did the obvious and mentioned TPS to them and reported … I trust you did the obvious and mentioned TPS to them and reported themTPS prosecute companies all the time if enough people can be bothered to report them......



I did and do but as always they give the lyrics about not be bound by the rules as they are not selling. being skilled at hurling abuse and taking people up the garden path they always get their fair share for inconveniencing me.

It seems that any company offering a contract of any sort wants your telephone number these days - for security reasons.
BS imo.
Its the first thing they ask for. Can I take a contact number? I regularly say no.

Had one the other day, I paid my water bill and was going to take the homecare option, which gives cover for plumbing issues. Said they need a number for security issues.
Never needed this sort of thing in the past. I am not going to entertain it now. They said that if there was a problem they would ask me the security question. I said I want a different question. In the end I decided against taking the contract.

I really object to having to give out my number for something unnecessary

TPS is good, but off shore idiots keep getting through, use SILENTGARD, FREEand stops 95% of the silent calls, it takes 30 days to apply to your line, i use it and get no calls from these scammers. I did used to get about 10-15 a day.

Banned

alansrangers

TPS is good, but off shore idiots keep getting through, use SILENTGARD, … TPS is good, but off shore idiots keep getting through, use SILENTGARD, FREEand stops 95% of the silent calls, it takes 30 days to apply to your line, i use it and get no calls from these scammers. I did used to get about 10-15 a day.


10-15 per day! Blimey!

I get about 1 a month but then again, I never give my phone number to anyone except friends & family or specific utility company and ALWAYS make sure I tick the privacy boxes.

Edited by: "csiman" 4th Oct 2012

To answer a few of the issues on here, if the company has your details from you then they are allowed to contact you. HOWEVER if you at any point ask them to remove you from their database then legally they are required to do this (you can ask them to stop contacting you also but your details still remain on their files). If you are really concerned then you can also request that a copy of your files be sent through to you which again they are legally required to do.

The big problem with the TPS and what I have listed above is that this is only the case for companies based in the UK, as cub66 states. If the company operates from outside of the UK then the TPS is powerless to stop them, hence most of these calls are now from overseas call centres. The way I have found to deal with them is basically to tell them the opposite of what they want to hear, e.g. if they call about a computer tell you that you don't own one. Stupid, I know, but they can not prove it and for me those calls have stopped. Gas and electricity I am tied into a deal for the next 3 years, or alternatively you are in rented accommodation and the landlord deals with all that. It really does work!

Banned

Orinoco1

To answer a few of the issues on here, if the company has your details … To answer a few of the issues on here, if the company has your details from you then they are allowed to contact you. HOWEVER if you at any point ask them to remove you from their database then legally they are required to do this (you can ask them to stop contacting you also but your details still remain on their files). If you are really concerned then you can also request that a copy of your files be sent through to you which again they are legally required to do.The big problem with the TPS and what I have listed above is that this is only the case for companies based in the UK, as cub66 states. If the company operates from outside of the UK then the TPS is powerless to stop them, hence most of these calls are now from overseas call centres. The way I have found to deal with them is basically to tell them the opposite of what they want to hear, e.g. if they call about a computer tell you that you don't own one. Stupid, I know, but they can not prove it and for me those calls have stopped. Gas and electricity I am tied into a deal for the next 3 years, or alternatively you are in rented accommodation and the landlord deals with all that. It really does work!


only IF you have specifically given them your details AND stated you are happy for them to contact you. They cannot cold call you if you are on the TPS register and they are UK based.

csiman

only IF you have specifically given them your details AND stated you are … only IF you have specifically given them your details AND stated you are happy for them to contact you. They cannot cold call you if you are on the TPS register and they are UK based.



If you have given by any means your details, not specifying that you are not wishing them to be used or passed on to other companies, then that is taken as consent. On forms now you are meant to be able to tick an opt in box rather than opt out box but there are still ways round this unfortunately.

it seemed to stop a lot of mine but it won't stop them all. Especially foreign based.

Only stops UK based sales calls.
When you mention to the caller that you are registered on TPS they get around it by saying its a research call which isn't covered by TPS. They ask a load of questions then hit you with the sales pitch !

Just to add another point. The name and address that you register against your telephone number with TPS needs to be identical, or as close as possible to your details that you give out to other companies and are on the Electoral Roll and BT. Otherwise some companies may fail to match your TPS request with the details of you that they hold, and so will not screen you out successfully.

Companies are allowed to contact you if they have engaged in negotiations about their products and services with you and you have specifically not asked to be contacted by telephone, as long as they contact you about similar product and services that you initially discussed.

It stops reputable companies.

Banned

prowla1

It stops reputable companies.


so you dont mind companies ringing you up if they are reputable?

bizarre! oO

csiman - that's not what I said, and your misinterpretation is certainly bizarre.

Just to clarify for the hard of hearing...

It stops reputable companies who comply with the TPS rules, but does not stop dodgey ones who don't.

I did this a few years ago & never had a problem since, bar the odd 1 or 2 calls a year. I just mention to the callers that I'm registered with TPS and the phone goes dead. Great service & would recommend to anyone. Usually takes around a month to notice the calls dry up.

Banned

prowla1

csiman - that's not what I said, and your misinterpretation is certainly … csiman - that's not what I said, and your misinterpretation is certainly bizarre.Just to clarify for the hard of hearing...It stops reputable companies who comply with the TPS rules, but does not stop dodgey ones who don't.


U got a low IQ? You said " It stops reputable companies" which it certainly doesnt assuming you have given them permission to call them

no apology required.

any dodgy UK companies that ever call me never call again once I mention TPS and how did they get my number......

obviously, doesnt stop overseas calls but I never get any of them either

Banned

Justingy

I did this a few years ago & never had a problem since, bar the odd 1 or … I did this a few years ago & never had a problem since, bar the odd 1 or 2 calls a year. I just mention to the callers that I'm registered with TPS and the phone goes dead. Great service & would recommend to anyone. Usually takes around a month to notice the calls dry up.


exactly my experience too.

Lucky_Taz

Good service, usually works quite well but you seem to need to re-submit … Good service, usually works quite well but you seem to need to re-submit your telephone number periodically.



You do not need to do that Taz.

Even if you register with the TPS you will still get calls, we have been on the service for 8 years and still get unsolicited calls. It will stop some but not all.

Cheers, will give this a shot!

I've tried to register

Register
The following number(s) is/are already registered with the TPS

0161xxxxxx

Still receiving a calls(sales,promotion,Survey....Bala Bala..) even after 6pm...
So my experience TPS is NOT working...


Didnt know you could do this on mobiles makes sense though have registered thank you
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