Had a nightmare with this lot, it comes up with Card Blocked please contact... so I went through their phone system and at the end of that call they said they’re too busy please go online so I did via the app and they said I must go on line via the website eventually after three more on line non bot agents they put me back to the original one whom told me he could now help but that my device was no longer usable and this was company policy as I must have dropped it, they can’t reset them company policy so I must buy another... Three hours i’m never going to get back so bought a Square and now just saw it for free on a new post... Oh well.
I had one of these readers about 6 months ago. As a Taxi driver having this unit that I didnt have to pair with my phone seemed a good idea until I got it. Almost everywhere I went I could not get a signal on it. Drove my up the wall. I rang Sumup and told them about my problems. They told me thats these card readers should not be used for people driving around and taking payments. So I ended up sending it back and got a card reader that paired with my Android phone. Fine since then.
Yeah I have one and the signal is poor so I did the same paired it to my phone.
These are good... if you can get a decent signal with them. We have ended up having to pair ours with a phone anyway as it was taking 3 minutes to process each transaction using the reader's own data, whereas it goes through in seconds with a phone. It's also worth noting that if you use a phone, you can set up a 'store' with items with pre-programmed prices, but if using the reader alone you can only enter the total price so you need to do the calculations yourself and can't use it to track sales.