Supermag Speed: Ferrari F430 Spider (Red) RRP £29.99 now only £6.99 + Free Delivery @ Play
343°Expired

Supermag Speed: Ferrari F430 Spider (Red) RRP £29.99 now only £6.99 + Free Delivery @ Play

mod 13
mod
Found 12th Aug 2009Made hot 12th Aug 2009
This Supermag Speed Ferrari F430 Magnetic construction building set features easy-build magnetic assembly and turning wheels!
234 Pieces
Ages 7 and up

13 Comments

I just called Play.com to complain as i ordered this 3 weeks ago on Pre-order for £9.99 and now ON THE SAME DAY it's back in stock it's been shipped but the price is reduced on their website to £6.99.

Worst thing is i would have to pay for postage to return it if i was to re-order at the cheaper price.

After some complaining they refunded me the price difference ! Result ! :thumbsup:


Original thread is here :

hotukdeals.com/ite…r-/

ditto - i have had dispatch email thismorning and they have charged me the £9.99. I called and they said that they did not think that they would honour 6.99. They did say however, that it was a lot of hassle for them to send returns envelope etc so they would get back to me - here's hoping!!!!

Great price. Just ordered

Mecoconuts;5999199

I just called Play.com to complain as i ordered this 3 weeks ago on … I just called Play.com to complain as i ordered this 3 weeks ago on Pre-order for £9.99 and now ON THE SAME DAY it's back in stock it's been shipped but the price is reduced on their website to £6.99.Worst thing is i would have to pay for postage to return it if i was to re-order at the cheaper price.After some complaining they refunded me the price difference ! Result ! :thumbsup:Original thread is here :http://www.hotukdeals.com/item/444728/supermag-speed-ferrari-f430-spider-/


This has happened to me today too !! do you have their phone No.?

I can't find it!
Cheers x

Just seen it ! No worries

Ages 7 and up, perfect!

Yes I've just got the £3 difference refunded too .. (Had to haggle a bit & they've said this is a one off! ... If similar happens again I will be straight back on the phone!)
THANKS FOR POSTING

Having read the above comments it would appear that Play are acting in a very poor shoddy way or that their customer service dept are somewhat getting it wrong? If anyone from Play reads this and knows that the latter is the case then it would be really good if Play would make a comment here or email anyone affected and apologise and clearly state if customers are due refunds in a case like this. Keeping customers waiting 3 weeks then dropping the price for others and refusing to refund the difference stinks! Never mind the 'one off' refunds - act like a fair company or I for one shall stick to Amazon and other companies.

Sorry to get all hot and bothered - going for a sit down and a cup of tea now....

Such a shame these guys don't accept paypal

Mecoconuts;5999199

I just called Play.com to complain as i ordered this 3 weeks ago on … I just called Play.com to complain as i ordered this 3 weeks ago on Pre-order for £9.99 and now ON THE SAME DAY it's back in stock it's been shipped but the price is reduced on their website to £6.99.Worst thing is i would have to pay for postage to return it if i was to re-order at the cheaper price.After some complaining they refunded me the price difference ! Result ! :thumbsup:Original thread is here :http://www.hotukdeals.com/item/444728/supermag-speed-ferrari-f430-spider-/



Same thing - I've just emailed them and asked if I should refuse delivery of the item - saying it is out of order to be reduced on the same day as shipping! But we pay the higher price.

Cheeky ******s

Mr T 4 2;6000788

Having read the above comments it would appear that Play are acting in a … Having read the above comments it would appear that Play are acting in a very poor shoddy way or that their customer service dept are somewhat getting it wrong? If anyone from Play reads this and knows that the latter is the case then it would be really good if Play would make a comment here or email anyone affected and apologise and clearly state if customers are due refunds in a case like this. Keeping customers waiting 3 weeks then dropping the price for others and refusing to refund the difference stinks! Never mind the 'one off' refunds - act like a fair company or I for one shall stick to Amazon and other companies. Sorry to get all hot and bothered - going for a sit down and a cup of tea now....



So true - I've had high regard for Play and use them ALOT! As I'm sure many people on here do. But I don't like this kind of customer service and it makes me think twice .

Ordered, thanks DS is Ferrari MAD

bilal101;5999831

Ages 7 and up, perfect!



Well, that's me :oops: :-D

Just ordered one
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