Switching broadband early? Get your early termination charges reimbursed from BT and others
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Switching broadband early? Get your early termination charges reimbursed from BT and others

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Found 16th Sep 2017Edited by:"jumbosausage"
I switched to a BT MSE broadband deal a few weeks ago and didn't realise that
you can get up to £300 of broadband and line rental early termination charges reimbursed in full to your BT account. I never saw this advertised and wasn't made aware by BT (no surprise there). So I gave it a go and BT have kept their word and credited me with £35. But obviously if you're locked into a deal and want to get out £300 is a great offer. It was just a simple email to their switching team with a copy of my final bill.

It got me thinking about checking the switching offers from other providers. No doubt there's more (and feel free to add) but here's a few I found. It would be great to have this in one place. Hope it saves you a few quid.

Sky. Claim up to £100. If you choose to switch your broadband, calls and line rental to Sky, you can receive up to £100 credit to your Sky account if your provider charges you to leave.

EE. Claim up to £50. If you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.

Edit - Removed Vodafone as several members have confirmed they no longer offer this to new customers.
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I have been with BT for about 5 years and have found them to be like a cheating partner that you keep taking back no matter the lie. Every time I set up a new contract and agree a price for 12 months BT sneak it up. Each year BT say sorry and I forgive them but then they do it all over again.
Interesting term though in the small print at the bottom:

"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
For BT it applies to line rental and broadband early termination fees only, they won't buy out TV or mobile related charges.
Send a copy of the final bill to switchingteam@bt.com within 2 months of the new service going live, they'll credit your BT account within 28 days
More info at Switching to BT Broadband
85 Comments
Virgin are being a bit silly with me leaving them for BT, so it is good to no. thanks
Thanks op for highlighting this
Vodafone also offer £100 compensation for switching.
just to be clear, is the a refund for a specific early termination charge (fixed cost) or would it cover any line rental/BB remaining on contract duration?
Sky's been doing that for years.
£100 account credit reimbursement, not as much as £300... probably because you pay only a small percentage on the monthly costs with the chosen subscribers service when cancelling early
Interesting term though in the small print at the bottom:

"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle
theengelbert1 m ago

Plusnet charge £30 for leaving even after your contract is up! I wrote to …Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle


We are moving house soon and wanted 30 quid to cease line plus remaining months of contract which is about 3. How did you get out of the 30 quid fee as thought that was standard
loofer10 m ago

just to be clear, is the a refund for a specific early termination charge …just to be clear, is the a refund for a specific early termination charge (fixed cost) or would it cover any line rental/BB remaining on contract duration?

For me this was for LR and BB remaining on my contract.
theengelbert4 m ago

Plusnet charge £30 for leaving even after your contract is up! I wrote to …Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle

Interesting, I was with Plusnet and was not charged this. Glad you got it back.
A £30 fee for having broadband removed from a line is standard - charge set by BT Wholesale

You shouldn't get that charge if you're just moving broadband provider though (except if going to cable).

plus.net/hel…nd/
Edited by: "Ashe" 16th Sep 2017
As i understand with regard to sky, they only refund you if you have taken the contract over the phone...thus negating any chance of cashback. I chose to pay Plusnet £12 so I could get £66 cb
Ashe1 h, 5 m ago

Interesting term though in the small print at the bottom:"This offer is by …Interesting term though in the small print at the bottom:"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "

Don't worry about that. I wasn't invited, just follow the steps and you'll get this offer.
Thanks
Its annoying. I want to leave but exchange is full. I have fibre but if I leave plusnet to go to Bt I can't keep my fibre, have to go back to end of queue. Been like that for a year now.




interesting. will have to check this out.
Is this working with cashback ? Thanks
Demok39 m ago

Its annoying. I want to leave but exchange is full. I have fibre but if I …Its annoying. I want to leave but exchange is full. I have fibre but if I leave plusnet to go to Bt I can't keep my fibre, have to go back to end of queue. Been like that for a year now.


Wow that sucks, effectively trapping everyone on a bad deal
pumavash3 m ago

Is this working with cashback ? Thanks

Yup for BT it is. You claim this retrospectively regardless of the method you signed up.
For BT it applies to line rental and broadband early termination fees only, they won't buy out TV or mobile related charges.
Send a copy of the final bill to switchingteam@bt.com within 2 months of the new service going live, they'll credit your BT account within 28 days
More info at Switching to BT Broadband
You would have to be mental to switch to vodafone.
I have been with BT for about 5 years and have found them to be like a cheating partner that you keep taking back no matter the lie. Every time I set up a new contract and agree a price for 12 months BT sneak it up. Each year BT say sorry and I forgive them but then they do it all over again.
Thanks for this
computerrobot38 m ago

You would have to be mental to switch to vodafone.


Any reason? Switching from Sky ADSL has gone relatively smoothly for us.
Sky is not very good at honouring this, from my experience. Never got my £100 so be careful!
Since my ISP charges £10 less than BT every month for line rental, that £100 woould go very far; so I think I will stick with my current provider.

Plus, last time I was with BT, the line was up and down more often than a professional ladies knickers (average of over 7 days per year); my current ISP has had 1 day of down time in nearly 5 years, and THAT was caused by a BT engineer!!
theengelbert5 h, 22 m ago

Plusnet charge £30 for leaving even after your contract is up! I wrote to …Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle


BT demanded the same. It's linked to in the original confirmation email, but the message is so long that Gmail actually clipped that from the message.

i cannot wait to leave BT, luckily the last person I spoke to saw the issues we'd been having and took ownership of the situation and has advised to call back with the reference to get the £30 refunded
Demok4 h, 26 m ago

Its annoying. I want to leave but exchange is full. I have fibre but if I …Its annoying. I want to leave but exchange is full. I have fibre but if I leave plusnet to go to Bt I can't keep my fibre, have to go back to end of queue. Been like that for a year now.


I actually think this is false and here's why.

The exact same thing happened to me when i was putting in my postcode and exact address to check, it always came back that i couldn't have fibre because the exchange was full. So here's how it works, if you do the search by your landline number, it worked! clearly by looking at street address only it's like they're assuming you're new and the box is already full but by searching by your current landline number they realise that you would simply be switching.

I successfully switched from plusnet to BT last year after doing it by landline number when i'd tried the address search endless times and always told the box was full.

I'm almost certain you will be able to switch if it's done right because you're simply switching and already have a space in the box.
Edited by: "stevenmcdowall39" 16th Sep 2017
I have just moved to BT from sky my installation was on 7th September and my Sky broadband expired on 27th August so they didn't charge any termination fees would I be able to claim £300.00 from BT by any chance all replies will be welcome thanks
The deal picture at the top of this on the mobile app is the first time I think the app has actually looked any good 😊
Worth noting, I think virgin are putting their prices up over the coming months which means you can cancel your contract if you're in one
Would avoid BT (bl##dy terrible,) company. at all costs.

As already mentioned if any provider increases prices or the speed or reliability is not up to scratch you can terminate early without penalty.
Edited by: "Proveright" 16th Sep 2017
Proveright15 m ago

Would avoid BT (bl##dy terrible,) company. at all costs. As already …Would avoid BT (bl##dy terrible,) company. at all costs. As already mentioned if any provider increases prices or the speed or reliability is not up to scratch you can terminate early without penalty.


You don't realise how awful they are until you encounter a problem, then you're in the "Twighlight Zone!"
argosextra48 m ago

I have just moved to BT from sky my installation was on 7th September and …I have just moved to BT from sky my installation was on 7th September and my Sky broadband expired on 27th August so they didn't charge any termination fees would I be able to claim £300.00 from BT by any chance all replies will be welcome thanks

Afraid not my friend. They need evidence of early termination charges/contract charges.
I’m with BT now got 6 weeks left on the contract. Can I go with vodaphone £20 month deal.. and cover the costs from Vodafone
Beware equipment fees are not covered by sky and others only line rental. Bt will charge for equipment if you don't finish their contract
Are people still putting up with this crap after all these years?
Every single broadband provider has no basis whatsoever to charge you for leaving early.
They are all in breach of contract in many, many ways. They lie about charges, the service cover, the quoted download speeds, the crappy unreliable internet blah, blah, blah.
Just tell them, your not happy you have given them the opportunity to live up to their end of the contract ( which they never will) and then just leave.
I swap between BT, Virgin, Sky...whenever i feel they are taking the pish.......SOD THEM!
They all know they are ripping you off on service and speeds, do not let them get away with it.
Swapping broadband providers is a regular occurrence nowadays. I'm currently on BT fibre but contract ends in 5 weeks so negotiating now. As usual every time you call they offer something different so you never know if you have their best price. I was going to try Virgin but I've seen a lot of comments about them increasing prices regularly. BT offered me fibre and line rental for 28.99 to stay with them for 12 months. Virgin want £31 fixed price for 100 meg BB only for 24 months but at the moment I'm very tempted for Vodafone £20 all in for 18 months which looks good.
would this work on SSE ?

I'm with them for fibre broadband and anytime calls but locked in until april 2018
I'm currently with Sky for line and copper bb through mse offer which ends next March/April and I'm wondering whether I can jump ship and be quids in or no worse off?
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