TalkTalk Fixed Price Unlimited Faster Fibre Speed Boost (63Mbps minimum speed) - £25pm x 18 months = £450
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TalkTalk Fixed Price Unlimited Faster Fibre Speed Boost (63Mbps minimum speed) - £25pm x 18 months = £450

41
Found 29th Jul
Just signed up to talktalk after BT price increase.
Topcashback tracks £85

  • Minimum Guaranteed speed: 66Mb
  • Download speed: 73Mb to 80Mb
  • Upload speed: 19Mb
  • Contract length: 18 months
  • Free new wifi Hub though need to pay Equipment Delivery Charge £9.95

So total cost: 18x25+9.95 = £459.95 (without cashback) - £85 (cashback)
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This is a decent price, but talk talk customer service is non existent. I don't think I've ever been so frustrated in my life speaking to their staff.
Don't do it . Just please don't do it,no mater what the price. . .The worst customer service EVER. You have been warned
I think, as with many providers, if you get the service you want and there are no issues then great. If you have issues and need customer support then its usually all downhill from there. Friends and family have had issues with Talktalk and BT. I am with Plusnet and have had no issues but I know some HUKD members have. So I guess I would say if the service you are getting is poor then try another provider. Stick with your provider (who ever they are) if you are getting a good service and don't just switch for a few quid saving a month as you may end up worse off.
41 Comments
good luck OP, left those guys for BT, although I too am now looking to escape BT
This is a decent price, but talk talk customer service is non existent. I don't think I've ever been so frustrated in my life speaking to their staff.
Minimum guaranteed speed is line specific and not the same for everyone
stevesipmax3 m ago

This is a decent price, but talk talk customer service is non existent. I …This is a decent price, but talk talk customer service is non existent. I don't think I've ever been so frustrated in my life speaking to their staff.


Yep, same here, perhaps they should build in a incentive for stress when having to talk to customer service.
Support is appalling.
stevesipmax13 m ago

This is a decent price, but talk talk customer service is non existent. I …This is a decent price, but talk talk customer service is non existent. I don't think I've ever been so frustrated in my life speaking to their staff.


I was with talktalk before and never had any issues with them. So I have no regrets to switching with them again. More over this is a decent price even if i don't get a cashback.
Terrarium works better with talk talk than Virgin. Just switched to virgin and not as many links
Heard some bad things about TalkTalk from friends. Wouldn’t go with them even if they were the cheapest.
After clicking on the speed boost option it doesn't tell me how much it will increase by. Is this the same for anybody else?

It says i will get between 34 - 48mb but still remains the same after clicking the speed boost option
there's no point paying anything with talk talk if you actually intend to connect to the internet for any reliable amount of time, they could give it away for free and you would still need another provider to actually remain connected
Never again. Just left them after 6 months of low speed and returned to sky. Connection now a steady 35mbps after the pathetic 6.5 with talktalk.
Don't do it . Just please don't do it,no mater what the price. . .The worst customer service EVER. You have been warned
HUKDAddict23 m ago

I was with talktalk before and never had any issues with them. So I have …I was with talktalk before and never had any issues with them. So I have no regrets to switching with them again. More over this is a decent price even if i don't get a cashback.


Did you ever call them? I'm glad you had a decent service. I'm quite a chilled person but they had me pulling out my hair.
I think, as with many providers, if you get the service you want and there are no issues then great. If you have issues and need customer support then its usually all downhill from there. Friends and family have had issues with Talktalk and BT. I am with Plusnet and have had no issues but I know some HUKD members have. So I guess I would say if the service you are getting is poor then try another provider. Stick with your provider (who ever they are) if you are getting a good service and don't just switch for a few quid saving a month as you may end up worse off.
Was with Talk Talk never had a problem; moved to Post Office as they were cheaper and again no issues (the service is operated by Talk Talk)
Where do you see minimum speed 63?
Guys, minimum guarantee speed is individual to each customer* depending on exchange, distance to it, etc.
You can check with OR website possible speed, however best practice to discuss it with sales agent as they will provide you with estimated speed and minimum speed guaranteed. Don't forget if provider can not resolve minimum guaranteed speed issue within 14 days you should be able to leave term free as per ofcom regulation. Welcome
Switched to now TV from talktalk ,the difference is like night and day . So far that is
TalkTalk fibre is better, ATM I'm getting 70mb and unlimited calls to mobile and landline for £25
MancMatt50 m ago

After clicking on the speed boost option it doesn't tell me how much it …After clicking on the speed boost option it doesn't tell me how much it will increase by. Is this the same for anybody else?It says i will get between 34 - 48mb but still remains the same after clicking the speed boost option


34-48mb is for standard fibre.
Speed boost option is for min 63mb speed if it is available in your area.
With Talk Talk never had a problem in three years
Prices for TalkTalk have recently went up but I'm currently paying £22.50 per month for Fibre Medium, All Day Calls and Mobile Calls (I also got a TalkTalk TV box but I don't use it, I have a Humax).

The supplied modem/router was rubbish a year or so ago (replaced mine) but think they've done away with the useless Huawei HG633 now.
yes the dlink supplied router (for medium fibre) is not a bad device at all.

As for the service, seriously cannot fault them, never had a single issue and for thr price its excellent.
Watch out for these sly robbers.
I signed up to their broadband because they said that the price wouldn't go up within the 24 month contract. However, the calls package isn't included in the guarantee and mine has gone up twice within the 1st 6 months of the contract. How many more times it will go up in the next 18 months, I don't know.
TalkTalk are about as an underhanded company that you can get, so STAY CLEAR.
Talk talk are awful. Worst customer service I have ever seen and their download speed is abizmal. Usually around 7mbs even though my plan was up to 75mbs. Left for virgin media where I have no problems and even got a free upgrade from 100mbs to 200mbs. Furthermore talk talk started to take more than what we agreed to.
Customer Service is Shocking and left me without a land-line for eight months despite several complaint to them. All they ever throw back at you is it's the phones equipment that's faulty, despite me trying several handsets and they'll charge a horrendous price for an engineer to visit...... absolute joke avoid at all costs, especially if you want to be happy
Any advice for broadband only supplier. Currently with Sky but coming to the end of contract (full package) but gonna switch to BB only as we have Netflix and Amazon already. Thinking EE or Vodafone? Want to avoid BT and sadly can't get Virgin. Or should I stick with Sky BB and just cancel the TV? Sky CS have been sh1t but at least the BB and TV have been faultless.
Id rather perform my own testicular surgery with a rusty hole punch and a dirty soldering iron than go back to TalkTalk
chimp14uk9 h, 53 m ago

Watch out for these sly robbers. STAY CLEAR.


Totally agree. I can only repeat what I've previously posted about LieLie. >>>> TalkTalk. Don't even think about it. The company operates with minimal staff. The UK staff are, pretty much, solely sales/retention (commission based) who will lie and lie and lie again, just to try and keep mug customers signed up, while not honouring any of their verbal (phone) agreements. Any installs work is carried out by Openreach. 'Technical' staff ('customer services' LOL) are overseas contracted numpties, programmed to read a computer screen, but have zero technical understanding. TalkTalk (or LieLie as they are better known) is like a double glazing company - the staff exist solely to extract cash, whilst the physical work is outsourced to contractors. In short, TalkTalk is a sham company. (Case in point: just look at their recent security lapses. Reason? They have no technical staff.) I wouldn't be a customer (again) even if they promised to pay me. Because I know it would be just another lie. TT - avoid at all costs.
My experiences with talktalk have been abysmal, I'd go into detail but basically I ended up emailing the ceo repeatedly to get things resolved ... Eventually I quit and joined sky the difference in support levels are incredible, sky aren't perfect but they are 100x better than talktalk ... I gave them multiple chances over multiple years
TalkTalk don’t even talk when you need them to talk avoid if you can they do these tempting deals but than slow the speed and ask you to run around looking for this and that go for Vodafone so far no problem and speed is reliable
HUKDAddict10 h, 38 m ago

34-48mb is for standard fibre. Speed boost option is for min 63mb speed if …34-48mb is for standard fibre. Speed boost option is for min 63mb speed if it is available in your area.


They normally give the boost for free.
So many negative comments, I had a very positive experience with talktalk, and yes I did ring support - but would still advise everyone to use the community forums for help as they seem to have more power.
Just be careful when you look at the guaranteed speeds. I think it's more like Guaranteed Link Rate, which is different. I'm with Talk Talk, and if I look at the readings in the router admin, the link rate is usually > 60Mb (60Mb - 75Mb), but Ookla download tests show anything between 28Mb and the link rate. Unsurprisingly, their support have failed to sort the issue, apart from claiming that I most have multiple devices connected to the router, which I don't. When the data gets mux'ed onto BT's backbone with the other ISP's data, it looks like Talk Talk must have the lowest priority as the speeds don't match the link rate. It wouldn't surprise me that they pay less money to access the backbone.

Unfortunately, I've still got a fair while before I can leave.
Would never ever go back to Talk Talk,with Plusnet now and a lot better.
Psxgul2 h, 43 m ago

They normally give the boost for free.


They don't give it for free. It costs extra £5 normally but now £2.50
is this a promotional tariff? I'm still paying £25 for my 36mb BB with them. Currently still under contract but might give them a ring anyway in case they will do a free upgrade like BT customers from 36mb to 52mb last year
loofer1 h, 11 m ago

is this a promotional tariff? I'm still paying £25 for my 36mb BB with …is this a promotional tariff? I'm still paying £25 for my 36mb BB with them. Currently still under contract but might give them a ring anyway in case they will do a free upgrade like BT customers from 36mb to 52mb last year


Apart from a local outage I had last week, TT have always been fine for the past few years I've been with them (on and off).

I just rang them up calling bluff. I've got 11 months remaining on contract and told them I was considering leaving for Voda.

They didn't hesitate to offer me a boost (as an add-on) on my speed to avg 63mbps and also drop the price to £22.50 for a new 18 month contract.

Happy!
HUKDAddict6 h, 50 m ago

They don't give it for free. It costs extra £5 normally but now £2.50


They gave me free and they said once your contract is over phone us again and we'll apply it.
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