Talktalk retention deal 76mb Fibre + Anytime calls 12month contract - £27.50pm - Total cost £330
177°Expired

Talktalk retention deal 76mb Fibre + Anytime calls 12month contract - £27.50pm - Total cost £330

50
LocalFound 21st Feb
Rang Talktalk up and asked what they offered me as my contract is finishing next month. They offered 76mb + Anytime calls for £33.50 per month. So I quoted an online price of £27.50p/m for new customers and they happily matched it. This works out to £330 total for 12 months.

Edit: Line rental included in price.
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Why??? Why would you stay with TT?
50 Comments
say £31.50 where I'm looking...
Why??? Why would you stay with TT?
anyone got heads up on Vodafone 76mbps.... just about to swap
Does it include line rental ?
stealth6662 m ago

anyone got heads up on Vodafone 76mbps.... just about to swap


Waiting for line activation myself
My own experience with vodafone from before is if it runs smoothly on activation you should not have any problems
But if your activation is troubles you are doomed as their customer support is very very bad
So my plan is to jump ship if this happen and leave before the cool off period ends
Can't beat bt rubbish cs
I've been with TT for a long while now - customer service crap
Internet on 38 Mb (getting between 29 and 38)
Phone Brilliant
TV - good
Thanks op - will phone them in the morning
i dont use a landline but nowtv did me a deal for 19.99 for me fibre and some sky tv channels, so not such a great deal if u dont need a landline, but decent if u do i guess
TalkTalk. Cold enough to make a Bose-Einstein condensate
aberboy0079 m ago

i dont use a landline but nowtv did me a deal for 19.99 for me fibre and …i dont use a landline but nowtv did me a deal for 19.99 for me fibre and some sky tv channels, so not such a great deal if u dont need a landline, but decent if u do i guess



NowTV like sky have no customer loyalty.... either that or they think they've got you by the nads... no deals from nowtv for me, so going, their entertainment package is absolutely crap anyway, freesat HD is better!
Beware that when Talktalk now set up a direct debit you CAN NOT cancel it, need to go into my bank as they took money 2 months after contract finished. Total rubbish with Talk talk
stealth66642 m ago

NowTV like sky have no customer loyalty.... either that or they think …NowTV like sky have no customer loyalty.... either that or they think they've got you by the nads... no deals from nowtv for me, so going, their entertainment package is absolutely crap anyway, freesat HD is better!


fp thats utter rubbish, i have gone through more broadband providers i care to imagine, but phone them and they answer straight away, have had one issue in 12 months, was solved with quick phone call and they even gave me 3 monts free. do not compare to sky as they dont even use the same call centre
have been with TT 3 different years and I'm sorry but you will lose internet connection randomly, joke of a company. Deals are good but realiabilty is whack
About 6 months ago i got this whole deal for £25 a month - 76mb broadband, unlimited calls and line rental all in!
aberboy00748 m ago

fp thats utter rubbish, i have gone through more broadband providers i …fp thats utter rubbish, i have gone through more broadband providers i care to imagine, but phone them and they answer straight away, have had one issue in 12 months, was solved with quick phone call and they even gave me 3 monts free. do not compare to sky as they dont even use the same call centre



more broadband providers than you care to mention.... I wouldn't say I had! and I've come from modem dial up!.... I'd like to stick with one who looked after me in the pricing department, aswell as stable realiable connection, not hikes it up everytime you go out of contract, it's a pain swapping all the time, nowtv want 42.99 for 76mb unlimited (and basic phone), with or without their crap entertainment package... Vodafdone is £31 and at the moment Plusnet is 34.99 for the same, if I really wanted to watch nowtv I'd get a voucher off ebay for few bob, it's not being tight, it's a matter of principle, the nowtv boxes can easily go in the cupboard until they show some loyalty...
Just like to add, it's a no for Talk Talk... they do sound like a nightmare, have intially signed up for voda, but the plusnet offer is a safer bet, I actually still use an old force9 (plusnet) mail server for my mail. thing is with nowTv, they cannot understand you don't watch it and don't watch box sets... it's like offering me tap water when I only drink beer... which sounds abart rate
stealth66629 m ago

more broadband providers than you care to mention.... I wouldn't say I …more broadband providers than you care to mention.... I wouldn't say I had! and I've come from modem dial up!.... I'd like to stick with one who looked after me in the pricing department, aswell as stable realiable connection, not hikes it up everytime you go out of contract, it's a pain swapping all the time, nowtv want 42.99 for 76mb unlimited (and basic phone), with or without their crap entertainment package... Vodafdone is £31 and at the moment Plusnet is 34.99 for the same, if I really wanted to watch nowtv I'd get a voucher off ebay for few bob, it's not being tight, it's a matter of principle, the nowtv boxes can easily go in the cupboard until they show some loyalty...


welcome to my world, i was in the 56k days through isdn etc,u cant compare nowtv to sky even if its a sub company, same goes for my bank, been with first direct for 20yrs, the reason being they have best customer service. even though they a sub of hsbc doesnt make them the same, from midland to hsbc they both had terrible customer service. listen to a old fool tell you as it is, because if its rubbish i walk away and last 30 plus years if i dont get service i want i find another one that will give me servic, but i havent found anyone better than nowtv for fibre and customer service at a decent price./.your talking to a 50yr old person here that has been there and seen it. service is key, i myself work tech service sector,
Edited by: "aberboy007" 21st Feb
aberboy0076 m ago

welcome to my world, i was in the 56k days through isdn etc,u … welcome to my world, i was in the 56k days through isdn etc,u cant compare nowtv to sky even if its a sub company, same goes for my bank, been with first direct for 20yrs, the reason being they have best customer service. even though they a sub of hsbc doesnt make them the same, from midland to hsbc they both had terrible customer service. listen to a old fool tell you as it is, because if its rubbish i walk away and last 30 plus years if i dont get service i want i find another one that will give me servic, but i havent found anyone better than nowtv for fibre and customer service at a decent price./.your talking to a 50yr old person here that has been there and seen it. service is key, i myself work tech service sector,



56k eh... try 2400bps on BBS ... I'm older than thee
Avkaan52 m ago

About 6 months ago i got this whole deal for £25 a month - 76mb broadband, …About 6 months ago i got this whole deal for £25 a month - 76mb broadband, unlimited calls and line rental all in!


I got a similar deal a while back and they said they would NOT increase the price for 18 months.
But they are DEVIOUS and increased unlimited calls cost in January and then said that the 'no price increase' only applied to broadband and line rental despite telling me initially it applied to the cost of the package.
If they increase the cost by £1 a month, that doesn't seem like much but if they have 4 million customers - that's £4 million a month for them!
I have no issues with their broadband reliability but their customer service is still SHOCKING
Worst company to deal with.
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Went for this deal a month ago. Had a few teething problems but getting decent speeds and ping. Have to say I'm happy
Talk talk is cheap for a reason
Can't wait to leave!!! It's not worth the connection losses.
stealth6668 m ago

56k eh... try 2400bps on BBS ... I'm older than thee



Bah, young whippersnappers, try a folded peice of paper and a stamp.

Anyway i may give them a call, i am on 34 mg fibre for that price, so might get up to 76 for no extra charge.
Edited by: "XP200" 21st Feb
stealth66610 m ago

56k eh... try 2400bps on BBS ... I'm older than thee


is that even possible, no one is older that me
Thas only as old as the woman you feel.... she's nearly as old as me
XP2007 m ago

Bah, young whippersnappers, try a folded peice of paper and a stamp. Bah, young whippersnappers, try a folded peice of paper and a stamp. Anyway i may give them a call, i am on 34 mg fibre for that price, so might get up to 76 for no extra charge.



I would... it's like sky giving you movies, cost' 'em nowt.... if the whole package was £29.99.. BB, movies sport, everyone would have it... it's so dear because of fooseball, which I can't stand...
We switched from BT to Talk talk and had nothing but problems, constant drop outs on WiFi, finally out of contract and switched to now tv and Internet is fine again.

18 months and talk talk did nothing, they even charged us for leaving early when we didn't and have taken a total of 20 months payments for 18 month Contract.

They are awful, be warned.
Sounds a good deal I'm with tt and have never had a problem with their fibre I take it people are having problems with bb not fibre and the 2 shouldn't be compared. I will say their customer service is absolutely crap though.
Just in the proccess of leaving Talktalk. I was on 18 month contract wifi kept cutting out reported 4 times as they could not fix it after 28 days I am being allowed to leave without paying penalty. I have been a customer of Talktalk for over 10 years the service has got worse over the years. Yes they are cheap and you get what you pay for.
Original Poster
stealth6663 h, 31 m ago

say £31.50 where I'm looking...


I saw it on MSM website but HUKD wont let me post deals for that website. It is an exclusive offer from them which I quoted to TalkTalk over the phone. They put me on hold for 2mins whilst they checked the website out and then said we can put you on that contract.
I too had issues with my TalkTalk broadband dropping out. Engineer came out but it wasn't resolved. Kept a log of all the drop out's. Eventually emailed the CEO of TalkTalk. They then seemed to be interested in sorting my connection out. The first thing they tried was changing the router, even though the previous engineer visit didn't try this. The new router is a different make which has resolved the problem. Already penned on the calendar when my contract is up so I can change provider. I've twice had Sky broadband, the first time was fine. The second time was worse than TalkTalk for connection drop-out's. Complained to Ofcom who weren't much help as Sky let me leave during the early part of my contract as they couldn't provide a stable connection.
rrb6816 m ago

I too had issues with my TalkTalk broadband dropping out. Engineer came …I too had issues with my TalkTalk broadband dropping out. Engineer came out but it wasn't resolved. Kept a log of all the drop out's. Eventually emailed the CEO of TalkTalk. They then seemed to be interested in sorting my connection out. The first thing they tried was changing the router, even though the previous engineer visit didn't try this. The new router is a different make which has resolved the problem. Already penned on the calendar when my contract is up so I can change provider. I've twice had Sky broadband, the first time was fine. The second time was worse than TalkTalk for connection drop-out's. Complained to Ofcom who weren't much help as Sky let me leave during the early part of my contract as they couldn't provide a stable connection.


I have had the same issues with TT, currently have a CEO complaint handler dealing with the issues. A new faceplate for fibre (missed by 2 TT engineer's) fitted by BT, and a new router and connection seems stable. Contract ends in May, will definitely be leaving.
stealth6663 h, 49 m ago

anyone got heads up on Vodafone 76mbps.... just about to swap


I tried it. Didn't go so well.

It's a shame. Things were going fine until they sent me my service confirmation letter, in which my monthly price had magically turned from £24/month to £30/month. I phoned to have this corrected and to have a new letter sent out, and things just went downhill from there.

The first guy I spoke to was good. He was apologetic, slightly embarrassed that his company kept sending out letters with incorrect monthly pricing to people (apparently, this is a common issue, and one which Vodafone are 'looking into'). He passed me over to the Broadband Team. This guy was far less friendly.

Opening his rebuke of my complaint with "Now, let me explain to you" (this was before we'd even said Hi to each other), he was immediately on the offensive to tell me that I was wrong for interpreting the letter the way I had. After lambasting me for not reading the small print (which, apparently, says that the letter does not list applicable discounts, and I was apparently eligible for a 20% discount which simply isn't documented anywhere) and alternately telling me that it was just a "generic letter" which I shouldn't pay any attention to even if bits of it are wrong (yeah, wtf?), I decided that I wasn't going to stand for this level of customer service, and asked to cancel the service.

This lead to another argument with a third person, who restated the same nonsensical excuses as the second. Apparently, the "generic letter" (with a unique serial code printed on each page, and my name, address, and account number at the top...) really was just something I was being stupid for asking about.

My standards are too high to deal with customer service staff of that caliber. The £24/month pricetag is tempting, but I can only say that I'm glad I learned how bad they were before the service was installed, and before I ended my cooling-off period.
Been with Aol/Talktalk for years, and never had a problem until we went with 76mb fibre connection. Since then the connection is always dropping out, and checking my speed on a checker states I'm getting 14mb!! Will definitely be changing suppliers in the not too distant future.
Been a TalkTalk customer for many years. Had a few problems but they have always tried to resolve them quickly. I have this deal with 76mb broadband, line rental, anytime calls, mobile and international calls at £20 per month. Can cancel anytime with no penalties, but do have to call them every 6 months to apply a £5 discount to give me the £20 per month deal.
rrb681 h, 7 m ago

I too had issues with my TalkTalk broadband dropping out. Engineer came …I too had issues with my TalkTalk broadband dropping out. Engineer came out but it wasn't resolved. Kept a log of all the drop out's. Eventually emailed the CEO of TalkTalk. They then seemed to be interested in sorting my connection out. The first thing they tried was changing the router, even though the previous engineer visit didn't try this. The new router is a different make which has resolved the problem. Already penned on the calendar when my contract is up so I can change provider. I've twice had Sky broadband, the first time was fine. The second time was worse than TalkTalk for connection drop-out's. Complained to Ofcom who weren't much help as Sky let me leave during the early part of my contract as they couldn't provide a stable connection.


What router did you get? Everyone with the HG633 thinks it's dreadful but only ever get it swapped for another. The ping and speeds I get are phenomenal but the Wifi dropouts are a nuisance. Maybe once a day the internet drops for a moment but returns in about 30 seconds once the router sorts itself out. Never had a drop out for more than a few minutes in the many years I've been with them but as with all ISP's if you have problems especially if outside the house you know you're in for a rocky ride. As customer services just start at question one again and rehash the same answers, you call back and start again....
googley211 h, 15 m ago

Beware that when Talktalk now set up a direct debit you CAN NOT cancel it, …Beware that when Talktalk now set up a direct debit you CAN NOT cancel it, need to go into my bank as they took money 2 months after contract finished. Total rubbish with Talk talk


Codswallop. You can cancel the direct debit your end through online banking or phone your bank
luvsadealdealdeal9 m ago

Codswallop. You can cancel the direct debit your end through online …Codswallop. You can cancel the direct debit your end through online banking or phone your bank


Yes you can, and there's also the DD guarantee which means you can have your money refunded.
However beware, they can also trash your credit record!
kalamata9 m ago

Yes you can, and there's also the DD guarantee which means you can have …Yes you can, and there's also the DD guarantee which means you can have your money refunded.However beware, they can also trash your credit record!


well, you obvs need to pay any money owing - provided you do this promptly they won't do anything negative regarding your credit record
xx007xx11 h, 7 m ago

they are DEVIOUS . . . and then said that the 'no price increase' only …they are DEVIOUS . . . and then said that the 'no price increase' only applied to broadband and line rental despite telling me initially it applied to the cost of the package.

TalkTalk staff are on commission. They will say ANYTHING to ensnare the unsuspecting. They lie, and lie, and lie again. The company is known as LieLie in many circles.
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