TalkTalk Unlimited Broadband £90 Love2shop voucher exclusive to new customers who order online and switch from BT, Sky or Plus.net. Unlimited broadband free for 12m. Total cost after voucher = £8.99/month
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TalkTalk Unlimited Broadband £90 Love2shop voucher exclusive to new customers who order online and switch from BT, Sky or Plus.net. Unlimited broadband free for 12m. Total cost after voucher = £8.99/month

28
Found 22nd Jul 2016
TalkTalk free BB offer

Choose to pay for line rent upfront. If you can afford to it's cheapest to pay £191.16 for a year upfront (equiv £15.93/mth), otherwise it's £17.70/mth.

Unlimited broadband's 'free' for the entire 12mth contract. After this it'll rise to £7.50/mth – so diarise to switch at this time. You get a 'free' compulsory router, though you must pay £6.75 for p&p.

£90 Love2Shop voucher. Once the broadband's live, the voucher will be posted to you automatically within 28 days. Love2Shop can be used at Argos, Boots, Debenhams, Superdrug etc - see the full Love2Shop list for all retailers. You won't get the voucher if you need a new line installed or you're not switching from Sky, Plusnet or BT.

Add up one year's upfront line rent and router p&p and it's £197.91 for 12 months, equivalent to £16.49/mth. If you're paying line rental monthly it's £219.15 for the year or £18.26/mth. Plus you'll get the £90 Love2Shop voucher.

If you'd spend that at one of the shops anyway, factor it in and it's effectively £107.91 over 12mths, equiv to £8.99/mth (paid monthly it's £129.15, equiv to £10.76/mth).

*** ASWELL AS BB & LINE RENTAL, YOU ALSO GET A TALKTALK SIM WITH 100MINS/250TXT/200MB DATA FOR FREE making it a great deal for £8.99/month ***

28 Comments

Original Poster

Cold voters please let me know of a cheaper deal than Unlimited BB, line rental and sim with 100m/250t/200mb data for £8.99/month as i want to switch from Sky who refuse to give me a retnetions deal on BB + Landline for some reason.

zaheer2003

Cold voters please let me know of a cheaper deal than Unlimited BB, line … Cold voters please let me know of a cheaper deal than Unlimited BB, line rental and sim with 100m/250t/200mb data for £8.99/month as i want to switch from Sky who refuse to give me a retnetions deal on BB + Landline for some reason.



Price isn't everything, some people don't like the fact that talk talk's servers are so insecure teenagers can hack it and get your bank and card details, and he fact its happened more than once.
Plus, good luck with customer service if you get a problem, switch it off and on again is about the level of support you should expect, and thats from personal experience.

As far as I know, TalkTalk were always at pains to point out that bank account details weren't available to hackers (unless julieallen knows something I don't). But I still get the "problems with your internet connection" scam calls - got one a few weeks ago.

In saying that, if you move to Fibre, watch out for their craptacular router - I've had Wi-Fi problems since April and I doubt I will renew my contract after all the hoops I've had to jump through.

I don't see this offer when I follow the link. I see only £50 voucher and 3.75 per month bb

Same here, can't wait till I can ditch them, bad service, broken promises, and now a brand new fibre line which is constantly dropping and slow. Had faster connection on a old bt line with infinity.

louiselouise

As far as I know, TalkTalk were always at pains to point out that bank … As far as I know, TalkTalk were always at pains to point out that bank account details weren't available to hackers (unless julieallen knows something I don't). But I still get the "problems with your internet connection" scam calls - got one a few weeks ago.In saying that, if you move to Fibre, watch out for their craptacular router - I've had Wi-Fi problems since April and I doubt I will renew my contract after all the hoops I've had to jump through.


zaheer2003

Cold voters please let me know of a cheaper deal than Unlimited BB, line … Cold voters please let me know of a cheaper deal than Unlimited BB, line rental and sim with 100m/250t/200mb data for £8.99/month as i want to switch from Sky who refuse to give me a retnetions deal on BB + Landline for some reason.


I went though this problem last year when my BT deal expired, TT were offering half price line rental, great deal on fibre and £90 cash back on quidco. Price was VERY GOOD, but now based on the experience I have had and still having, I would not touch them with a barge pole. Their investment in people and equipment is lacking and I personally think they are getting worse. Had them as my broadband supplier 2 years ago and then I had no issues, good speed, once you got pass their useless technical support.
People are voting cold because for the price you are paying, the product is over priced.
Edited by: "Sweetcorn12" 22nd Jul 2016

Their support is indeed completely useless and they also have a habit of over charging, so keep an eye on your monthly bills.

However, for what you get there is nothing cheaper.

It's a pity that it's not available to existing customers as a retention deal.

louiselouise

As far as I know, TalkTalk were always at pains to point out that bank … As far as I know, TalkTalk were always at pains to point out that bank account details weren't available to hackers (unless julieallen knows something I don't). But I still get the "problems with your internet connection" scam calls - got one a few weeks ago.In saying that, if you move to Fibre, watch out for their craptacular router - I've had Wi-Fi problems since April and I doubt I will renew my contract after all the hoops I've had to jump through.



theguardian.com/bus…ack

Talk Talk said the total number of customers affected by the attack two weeks ago was 156,959, including 15,656 whose bank account numbers and sort codes were hacked.

Regardless of that the level of support would stop me ever going near them again.
When I was with them they screwed up so many time, and kept giving me discounts I was only paying just over £5 a month for 38mb fibre, line rental and talk unlimited, and I still got out my contract early. At least an hour to talk to an advisor every time I rang, to get through to second or third line support took another hour at least even though there were notes on the account to transfer me straight through without doing any checks, absolute rubbish and I urge anyone to pay a bit extra and use someone else. BT customer service is excellent in comparison to these, and they are bad!

agreed with what's said already, they're fibre service with that useless piece of junk router huwei 633 (or might be 635, can't be bothered to look) is virtually unusable for netflix or any kind of streaming, and drops connection all the time. haven't tried their standard broadband so can't comment on that.

the trouble is nobody believes it can be that bad, and i was one, now I'm stuck @ half way through an 18 month contract
Edited by: "cowsindahouse" 22nd Jul 2016

Original Poster

I had talktalk for a few years and it was fine. There are unhappy customers with all providers. Just depends on your luck.

Original Poster

Sumanth

I don't see this offer when I follow the link. I see only £50 voucher and … I don't see this offer when I follow the link. I see only £50 voucher and 3.75 per month bb


moneysupermarket.com/bro…11/

Try the above link.

julieallen

https://www.theguardian.com/business/2015/nov/06/nearly-157000-had-data-breached-in-talktalk-cyber-attackTalk Talk said the total number of customers affected by the attack two weeks ago was 156,959, including 15,656 whose bank account numbers and sort codes were hacked.

Okay, I thought you were sharing new information.

Around April 2015, I got one of *those* phone calls, and gleefully went along, with every intention of winding the guy up.

He trotted off my name, address, (TalkTalk) account number, phone number - all details that might trick elderly or vulnerable customers into thinking the rep was genuine. I even posted on Hotukdeals Ask forum about it. http://www.hotukdeals.com/tag/ask/talktalk-hacking-phone-call-security-breach-2188770

I was so pee-ed off I wrote a letter to the CEO Dido Harding (I doubt she ever sees them, but I got a personal phone call from the CEO office a few days later).

They said the intention is to get customers' bank account details - by lulling them into a false sense of security.

If, of course, the hackers know more personal details about customers than they're letting on - then TalkTalk need to take that up with The Guardian. But I haven't had any weird transactions on my bank account at all.

And as I said in my earlier post, I received another hackers' phone call with the old "your internet connection is faulty" ruse a few weeks ago.

Not defending TalkTalk but that is quite a serious allegation for them to make.

Edit: Hm, that Guardian item is from November, will have a look at their Forums to see what they're saying. They do say "the numbers can't be used to make payments". Odd.
Edited by: "louiselouise" 22nd Jul 2016

How can you get cashback and the £90 voucher tcb offering £94 so could be a winner! Used thm before so long ad you don't use the customer service then its not a bad deal

Hateful company who's customer service is absolutely abysmal.

zaheer2003

I had talktalk for a few years and it was fine. There are unhappy … I had talktalk for a few years and it was fine. There are unhappy customers with all providers. Just depends on your luck.



Couldn't agree with you more, I joined TT earlier this year when they were practically giving away fibre broadband, think it was free for 12 months and then £10 for the next 6. Haven't had an issue since it was installed unlike when I joined BT. Also had issues leaving BT unlike when I left Sky.

There are horror stories with all providers, personally I had issues with BT and none with TT so far.

cowsindahouse

agreed with what's said already, they're fibre service with that useless … agreed with what's said already, they're fibre service with that useless piece of junk router huwei 633 (or might be 635, can't be bothered to look) is virtually unusable for netflix or any kind of streaming, and drops connection all the time. haven't tried their standard broadband so can't comment on that.the trouble is nobody believes it can be that bad, and i was one, now I'm stuck @ half way through an 18 month contract



Haven't you looked at the Terms And Conditions of the Contract? If you could say they are in breach of it couldn't you wriggle out of the contract with no additional fees ? Worth a shot by the sounds of it.

curofone

Couldn't agree with you more, I joined TT earlier this year when they … Couldn't agree with you more, I joined TT earlier this year when they were practically giving away fibre broadband, think it was free for 12 months and then £10 for the next 6. Haven't had an issue since it was installed unlike when I joined BT. Also had issues leaving BT unlike when I left Sky.There are horror stories with all providers, personally I had issues with BT and none with TT so far.



Yes i agree, however talktalk have been proven to have terrible security on more than one occasion, and you never see good things about customer service. Ring them tomorrow and select tech support from the menu, see how long you wait! Then make up a problem, say intermittently dropping speeds or something, say youve rebooted everything already and see how they tell you its either, your computers too old, its because you are using wireless or wired, or then tell you to switch it off and on again.

At least with sky, plusnet etc it is fairly easy to get to second line support and they will send an engineer out if needed, unlike talltalk.

They are cheap, if they keep your information secure and if everything works then its a bargain, if it doesnt, then its not at all.

Comparing them to bt probably isnt great as bt customer service is almost as bad.
Edited by: "julieallen" 23rd Jul 2016

cowsindahouse

agreed with what's said already, they're fibre service with that useless … agreed with what's said already, they're fibre service with that useless piece of junk router huwei 633 (or might be 635, can't be bothered to look) is virtually unusable for netflix or any kind of streaming, and drops connection all the time. haven't tried their standard broadband so can't comment on that.the trouble is nobody believes it can be that bad, and i was one, now I'm stuck @ half way through an 18 month contract

I have the Huawei HG633. I have already banged a drum (and been patronised by a few members on their Forums) about this router - Wi-Fi problems since I upgraded on April the 1st (ha).

I was told it was the congestion in my city centre area (erm I have lived here a decade without any problems) and told to buy Powerlines. My flat is the size of a shoebox but Wi-Fi is still pants.

TalkTalk initially told me to buy my own router (!) and that they only offer the HG633 as a replacement. A few weeks later Technical Support said they found errors on my line (?) and sent out a (TalkTalk employee) Engineer, who, it seemed, wrote eff all in his report, and informed me (wrongly) that D-Link routers are made by Huawei (TalkTalk said they would replace the HG633 with a D-Link 3982 if the report confirmed problems). The Engineer also said "people exaggerate their router issues - but I don't mean you" (!) and said TalkTalk were telling me what I wanted to hear with the promise of a new D-Link fibre router.

Phoned TalkTalk back, no promise of any new router, "we can see no problems on your line so the problem is resolved."

Bloody jokers! Wasting my time!

There are a few urging other members on the TalkTalk Community Forums to write to Watchdog and the Ombudsman to force them to sort this out - complaints go back a year for this router now!
Edited by: "louiselouise" 23rd Jul 2016

Original Poster

If you're not bothered about customer service and only need around 2meg download speed, which is the CHEAPEST provider out there?

I am looking for the cheapest, I can usually figure out my own problems. For example, my Sky router would disconnect certain services, took me a bit of time to find out that it was the Sky router, because everything worked fine with the previous one. I hack the login and password out of the Sky router and put it into the exisitng router. Back up to 100% again. Recently this router too started having problems, after a few hours or detective work, I found out that unplugging it from the mains sorted it.

Most problems that people have ARE due to their equipment (router, computer, wireless device (laptop, nowtv box, tablete etc)), so I am not surprised that CS reps tell people to unplug, power cycle etc their equipment. The Sky router would not have worked whatever I had done because it is a crap router. Once I knew this it was easy, but if I had been the average person, I would probably have called Sky and they would not have been able to sort my problem. Then I would have come here and said Sky are ****. But it was equipment (supplied by Sky), but nonetheless equipment.

Very few people have problems with lines etc and my line is OK under Sky so should be OK under TalkTalk.

Original Poster

louiselouise

There are a few urging other members on the TalkTalk Community Forums to … There are a few urging other members on the TalkTalk Community Forums to write to Watchdog and the Ombudsman to force them to sort this out - complaints go back a year for this router now!



Just get yourself a cheap router and use that, it will be less hassle and stress for you. I'm sure you will probably have one lying around from another provider.

zaheer2003

Just get yourself a cheap router and use that, it will be less hassle and … Just get yourself a cheap router and use that, it will be less hassle and stress for you. I'm sure you will probably have one lying around from another provider.

All the old TalkTalk routers I have don't work on Fibre, tried that already.

There are loads of complaints about this router, all over their Forums but TalkTalk seem to deny any responsibility, or even offer a decent replacement.

I get that ISPs are working to a budget with their equipment but you're talking Wi-Fi so bad that it's unusable, eg, 5 disconnects in 15-30 minutes.

louiselouise is correct the hg633 is just plain broken, at least when it comes to using fibre broadband.

You can work around it by setting the 633 to bridge mode and then use another router to do the actual routing. There's only one stumbling block connecting this way and that's talktalk only give 15 minutes lease time, unbelievable i know, and this can cause hiccups when release renewal doesn't go smoothly. The workaround for this problem is to use a router that has dd-wrt firmware available, i use a ancient old d-link 615 , the dd-wrt firmware starts renewing the release about 7 minutes ahead of time so the transfer goes smoothly. Only with this setup do I have useable fibre 38mb broadband from talktalk.
Edited by: "cowsindahouse" 24th Jul 2016

zaheer2003

If you're not bothered about customer service and only need around 2meg … If you're not bothered about customer service and only need around 2meg download speed, which is the CHEAPEST provider out there?I am looking for the cheapest, I can usually figure out my own problems. For example, my Sky router would disconnect certain services, took me a bit of time to find out that it was the Sky router, because everything worked fine with the previous one. I hack the login and password out of the Sky router and put it into the exisitng router. Back up to 100% again. Recently this router too started having problems, after a few hours or detective work, I found out that unplugging it from the mains sorted it.Most problems that people have ARE due to their equipment (router, computer, wireless device (laptop, nowtv box, tablete etc)), so I am not surprised that CS reps tell people to unplug, power cycle etc their equipment. The Sky router would not have worked whatever I had done because it is a crap router. Once I knew this it was easy, but if I had been the average person, I would probably have called Sky and they would not have been able to sort my problem. Then I would have come here and said Sky are ****. But it was equipment (supplied by Sky), but nonetheless equipment. Very few people have problems with lines etc and my line is OK under Sky so should be OK under TalkTalk.



The fact that openreach have massive delays to come and fix line faults should tell you quite a few do have problems with the lines.
In my case, there were notes on the account telling them to put me through to second line support without going through the script as it was not my equipment at fault. To get to that point took over 2 months, but was a complete waste of time as every single operator ignored it and insisted I went through the hour long fault finding before they would transfer me. I think the minimum I waited for an answer was around 45 minutes, and the quickest I got to second line support was around 1 hour 30 mins, however it was usually over 2 hours.

As I said earlier I was paying £5ish a month after they kept giving me goodwill gestures, the fact I'm paying 5 times as much now should show how highly I rate them

FWIW when I had ADSL from them the service was ok, very slow at around 2mb when the line supported about 6, but I had the problems when I upgraded to fibre. I was getting around 40% of the ADSL speed, constant disconnections, sometimes offline completely for over 24 hours, and it was the line at fault. I even bought a new router as they insisted it was that, something I disagreed with but they refused to go any further until I did (not that I should as they supplied it in the first place) I got the money back from them for it after an 8 (yes, 8!) hour phone call. When I say money back, a credit on my account.

http://www.telegraph.co.uk/money/consumer-affairs/talktalk---the-most-maddening-of-all-firms-if-you-need-to-talk-t/

A TalkTalk spokesman said: "We always strive to give customers the best experience possible. The survey contradicts independent complaints data, and our internal data shows levels of customer satisfaction have increased in recent months."

TT spokesperson makes comments whilst head is in the sand!!!

Edited by: "Sweetcorn12" 28th Jul 2016

I'm currently on TT fibre and I also gave up using the crap HG633 router after continuous dropouts. I was on Sky broadband before so I simply plugged my old black Sky router in and funnily enough all the problems went away! Not sure if I'll bother renewing the contract when the 18 months are up but I most definitely would have left by now (as a lot of people have done as TT are breaching T's & C's by not providing a continuous service) if it not for my old Sky router

Original Poster

bobdylan

I'm currently on TT fibre and I also gave up using the crap HG633 router … I'm currently on TT fibre and I also gave up using the crap HG633 router after continuous dropouts. I was on Sky broadband before so I simply plugged my old black Sky router in and funnily enough all the problems went away! Not sure if I'll bother renewing the contract when the 18 months are up but I most definitely would have left by now (as a lot of people have done as TT are breaching T's & C's by not providing a continuous service) if it not for my old Sky router



It's a bit of swings and roundabouts, I had loads of problems with sky router, the crappy White one. Everything has been OK since I started using the plus net router, so it is definitely the sky router that was the problem.

If the HG633 is really rubbish I'll continue using the plus net router. But I was out of options as sky refused to deal, even though a month ago they were giving new customers BB and LR for £5/Mo!

Is this offer available yet or not?

£120 Love2Shop voucher now until 9/9
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