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Tesco: misprice gets you Double The Difference refund, I got 24x Diet Coke for £3.00, 12.5p/ can

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LocalFound 29th Mar

Tesco will give you Double The Difference (at Customer Services) for any misprice, ie they refund you the over-charge plus you get the same amount again as a 'sorry'.

Yesterday I got overcharged on 24x Diet Coke - shelf price said £5.50 but I was charged £8.00. So I went to CS and got Double The Difference, making the Coke £3.00, 12.5p/ can.

I didn't face any resistance at all when I mentioned DTD, but if you do get a reluctant CS agent, you could quote Tesco's policy at them: “In the unlikely event that we charge you more than the price shown on the shelf or on the product at the time of purchase, we’ll give you double the difference.So if a customer is charged too much, they can make a Tesco colleague aware and they’ll be happy to help with a double the difference refund.”

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Top comments

29th Mar

Can't beleive it's been 11 years since they change to Double the difference.

The good old days when it was Refund and Retain were amazing!!

36 Comments

29th Mar

Happy days fella.

29th Mar

Should you not have paid 50p

29th Mar

Can't beleive it's been 11 years since they change to Double the difference.

The good old days when it was Refund and Retain were amazing!!

29th Mar

This is reliant on the product being mis-priced. Most (if not all now) will have the correct price up.

29th Mar

MR11232 m ago
Should you not have paid 50p

No charged £8.

(£2.50 x 2) = £5

£8 - £5 = £3

29th Mar

MR11233 m ago
Should you not have paid 50p

He paid £8. Over charged by £2.50 so he got £5 back.

29th Mar

Did this last year on a microwave, was a nice £20 back

29th Mar

Is the coke misprice national?

29th Mar

Just phone your local Tesco and ask.

Let us know what they said.

29th Mar

Predikuesi6 m ago
Just phone your local Tesco and ask. Let us know what they said.

HAHA! Yes, tell them to fix it before you get there

29th Mar

still too expensive...coke is not good for you

29th Mar

How is this a deal. I mean asda gives you a refund as well as a free item you didn't like such as strawberries, then get say £1.50 money back

29th Mar

You can't get double the difference if you go through self service till either. I thought they stopped this they certainly don't advertise it at cs.

29th Mar

Misslovely14 m ago
How is this a deal. I mean asda gives you a refund as well as a free …How is this a deal. I mean asda gives you a refund as well as a free item you didn't like such as strawberries, then get say £1.50 money back

Not as Asda was they, it clearly says Tesco ‌

29th Mar

Misslovely25 m ago
How is this a deal. I mean asda gives you a refund as well as a free …How is this a deal. I mean asda gives you a refund as well as a free item you didn't like such as strawberries, then get say £1.50 money back

I have never had a free item from Asda?

29th Mar

How is this a deal ?

29th Mar

Darzen9 m ago
How is this a deal ?

Didn't read the thread then?

I haven't had a DTD for ages but I still scrutinise the fresh meat on offer at the end of the isles and then look for the same meat but in non promotional packaging 1/2 price ones are free with DTD. They do get touchy about those and if it's a Sunday or bank Holiday you can't ring CS and they know it, I had to abandon an attempt on a Sunday but rang up monday and they refunded me.

Edited by: "nougat" 29th Mar

29th Mar

nougat12 m ago
Didn't read the thread then?I haven't had a DTD for ages but I still …Didn't read the thread then?I haven't had a DTD for ages but I still scrutinise the fresh meat on offer at the end of the isles and then look for the same meat but in non promotional packaging 1/2 price ones are free with DTD. They do get touchy about those and if it's a Sunday or bank Holiday you can't ring CS and they know it, I had to abandon an attempt on a Sunday but rang up monday and they refunded me.

Yes, I've had dtd loads of times but it's not a deal.

29th Mar

Darzen32 m ago
Yes, I've had dtd loads of times but it's not a deal.

Yeah me too.
True more a misc than a deal.

29th Mar

I do believe Tesco have been doing this for years, but they don't shout about it and quiet often they don't give you double the difference unless you ask them for it

29th Mar

bixbixbix1 h, 27 m ago
You can't get double the difference if you go through self service till …You can't get double the difference if you go through self service till either. I thought they stopped this they certainly don't advertise it at cs.

Are you definitely sure about this? Don't understand why you wouldn't be able to get DTD back if you go through a self-scan till?

29th Mar

I've never had DTD from Tesco. Always only got what I was overcharged by. As for Asda, I have only had a £2. gift card when overcharged. Never got a free item from Asda either. IF you are overcharged by even 1p in Asda you can get the £2 gift card. If they don't give you the gift card, phone customer services head office they will send you it and they will also contact the store manager to remind him of the policy and make sure the staff are updated on it

29th Mar

sazal32 m ago
Yeah me too.True more a misc than a deal.

Agreed but whereas in previous years mods would move it there, now they leave pretty much everything here.

29th Mar

deleted139113929th Mar
This kind of post helps thousands of HUKD'ers such as donaldmcgill2- who …This kind of post helps thousands of HUKD'ers such as donaldmcgill2- who now understands he is entitled to DTD for misprices at Tesco, having gone years not understanding the policy and not 'getting it'.Think about it: this refresher for you but real news for posters such as donaldmcgill2can save HUKD'ers £££s thousands going forward whereas a small price advantage on a typical deal item often only saves a few people a few pence.When moved to Misc it disappears into the ether so in my humble opinion it's better left in Deals for a few days to help HUKD community potentially save real money.

So do the posts that get moved to misc, either leave them all or move them all. I wasn't complaining, just stating facts

29th Mar

bixbixbix2 h, 22 m ago
You can't get double the difference if you go through self service till …You can't get double the difference if you go through self service till either. I thought they stopped this they certainly don't advertise it at cs.

You can get dtd when paying at self service or scan as you shop. Tesco staff will always try to wriggle out of giving it to you, just stand your ground and threaten to ring customer services.

29th Mar

Misslovely2 h, 53 m ago
How is this a deal. I mean asda gives you a refund as well as a free …How is this a deal. I mean asda gives you a refund as well as a free item you didn't like such as strawberries, then get say £1.50 money back

Asda refund the error and give you £2 on a giftcard.

29th Mar

What is the deal here?

29th Mar

Jay0802869 h, 28 m ago
Can't beleive it's been 11 years since they change to Double the …Can't beleive it's been 11 years since they change to Double the difference.The good old days when it was Refund and Retain were amazing!!

Those were the days, had a free tv and Sony PSP out of that!

29th Mar

2tigger27 h, 56 m ago
I have never had a free item from Asda?

Say to cs your berries are off, hand off your receipt and bingo.

29th Mar

I can't see it as double the difference: they're not taking double (£2.50x2) off the true price making it £0.50!

Of course, they've got to give you the extra you've paid back, but then they're only taking the difference off the original price making the coke £3, so it's not double, IMO

29th Mar

Refund and retain was withdrawn years ago probably due to 1 incident that went viral. Xbox 360 was priced at something like 299.98 on the shelf but scanned at £299.99. The policy over charge get a refund and keep the product. It was before my time.

My best was a a Karcher K2 and patio/car kit. Charged 199.99. Was 99.99 on the ticket. I was paid 2p to take it away. Was a fight with store but CS took my side.

29th Mar

cicobuff1 h, 30 m ago
Those were the days, had a free tv and Sony PSP out of that!

Yeah I managed a PSP! Straight to CEX that went! Loads of Xbox and PS games too!

29th Mar

Oneday7734 m ago
Refund and retain was withdrawn years ago probably due to 1 incident that …Refund and retain was withdrawn years ago probably due to 1 incident that went viral. Xbox 360 was priced at something like 299.98 on the shelf but scanned at £299.99. The policy over charge get a refund and keep the product. It was before my time. My best was a a Karcher K2 and patio/car kit. Charged 199.99. Was 99.99 on the ticket. I was paid 2p to take it away. Was a fight with store but CS took my side.

11 years! Crazy!

29th Mar

deleted139113929th Mar
This kind of post helps thousands of HUKD'ers such as donaldmcgill2- who …This kind of post helps thousands of HUKD'ers such as donaldmcgill2- who now understands he is entitled to DTD for misprices at Tesco, having gone years not understanding the policy and not 'getting it'.Think about it: this refresher for you but real news for posters such as donaldmcgill2 - can save HUKD'ers £££s thousands going forward whereas a small price advantage on a typical deal item often only saves a few people a few pence.When moved to Misc it disappears into the ether so in my humble opinion it's better left in Deals for a few days to help HUKD community potentially save real money.

I think it's more than likely DonaldMcGill2 will carry on his merry way, completely oblivious to your life changing teachings, and his obvious shortcomings in intelligence and comprehension.

29th Mar

Refund and Retain; those were the days!
Free PC: Took it back. Got my refund and upgraded it to a flat screen and better spec on the one they got wrong the next day!
CD's galore!
Mobile phones and stereo systems.
Edam cheeses, value cheddar (1p/Kg error) and meat filled the freezer.
Xbox 360, Sony PSP.
I was good at spotting the errors and the little lady on the CS desk at Bristol Eastgate used to roll her eyes and say what have you got now when I was down there for 6 weeks on a training course!
Got 2 cases of 24 Cokes three nights in a row because they just didn't fix the errors!

29th Mar

Last night purchased a Mitec Bluetooth earpiece, was reduced to £7 but went through the till at £14. Went to CS and she kindly refunded the £14 and gave me the product for free. If this policy is not in force and DTD is, then they need to tell there staff! Just thinking and this is in effect the DTD policy!!

Edited by: "Towner" 29th Mar

Tesco: misprice gets you Double The Difference refund, I got 24x Diet Coke for £3.00, 12.5p/ can

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